Hotel - Novotel Wien City
Novotel Hotel Novotel Hotel

Novotel Wien City Hotel

4.0/5 1,697 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
See all services

Hotel location

Companies and event centres nearby

Company

CAP GEMINI1.9 km / 1.18 mi OMV1.9 km / 1.18 mi RAIFFEISEN1.7 km / 1.06 mi SIEMENS2.9 km / 1.8 mi
IBM1.3 km / 0.81 mi OPEC1.3 km / 0.81 mi SAP1.9 km / 1.18 mi UNIQA0.1 km / 0.06 mi

Exhibition centre

WIEN MESSE4 km / 2.49 mi

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,361 reviews

Our guest reviews for
Novotel Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,697 reviews
Family - 15/08/2019 TripAdvisor review
« Great localisation, close to underground, friendly staff »

As outlined in the title, the hotel localisation is really great. This is within a walking distance to the Inner Stadt of Vienna and 2 min walk to the underground station. The people who work in the hotel are making your stay a pleasure. All our questions were answered. I definitely recommend this hotel anyone and I will be coming bak when visiting Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you so much for your great feedback and for being our guest. It is always great to receive such kind comments and I will also share them with my colleagues. We are happy that you especially liked the location and our team. We hope that we provided you a wonderful time in Vienna and at Novotel Wien City. Our doors are always open for your next stay. Best regards, Michaela Kaineder

Family - 14/08/2019 TripAdvisor review
« VERY LOW LEVEL OF MANAGEMENT »

Dirty room. They did not leave enough shampoo and soap and no coffee at all every day in the room. Unpolite and rude staff in the reception. Very weak management, as the manager looks that she does not control the staff. NO respect for customers...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for taking the time to share your feedback and your impressions with us. We hope that you had a good time in Vienna despite those inconveniences. First of all, let me express my sincere apologies for any uncomfortable situation and for not fulfilling your expectations. It shouldn't occur that our guests feel uncomfortable due to a lack of cleanliness. I will definitely share your comments with our housekeeping team. We also talked about your review and your experiences with our general manager. Obviously, there has been a misunderstanding during your stay. Unfortunately, as you had the experience that the amenities were forgotten to replenish or were in too less, our Manager wanted to send you a basket with many guest supplies as an excuse. She didn't want to disrespect you in any way, but moreover to give your stay a positive turn. We would like to apologize if you felt personally offended, but we ask for your understanding. In terms of the control of our team, our General Manager and our Deputy Manager take samples of the rooms every day, but on days with many departures and arrivals it can occur, that they focus on these rooms and can't control all of our 124 rooms. Again, we would like to apologize, if you felt disrespected our uncomfortable at any time of your stay. I will definitely share your comment with my colleagues. Nevertheless, we hope that your stay wasn't affected too negatively and that we get the chance of better serve you another time. Best regards, Michaela Kaineder

Family - 07/07/2019 TripAdvisor review
« Very good hotel but breakfast needs a big improvement »

Excellent location, very clean and spacious rooms, very helpful and nice staff but you really need to improve the breakfast buffet. In the other Novotels we stayed,we had an amazing buffet breakfast but not here unfortunately. No variety in the warm dishes (such as pancakes, waffles, different kinds of eggs), very limited variety of cheese and the cold cuts and cheese slices that were displayed were from the previous days (i.e. dry). Besides the breakfast, we were very happy with the hotel and the lovely employees. Thank you for all your help and the beautiful experience,❤

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you so much for your kind words and your impressions. Moreover we are also thankful for your suggestions for improvement. We are happy, that you felt in good hands and had a wonderful time at Novotel Wien City. It is also great, that you especially liked the location, the rooms and the cleanliness. Nevertheless, let me express my sincere apologies for not fulfilling your expectations. I will definitely forward your comments to our restaurant team. It shouldn't occur that the breakfast affects the stay of our guests negatively. Anyway, we would like to have you as our guest again. Best regards, Michaela Kaineder

Andreas D. Business - 20/06/2019 AccorHotels review
« Business trip to Vienna »

As all the last time in Vienna at Novotel Wien City - everything perfect !!

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr D., vielen herzlichen Dank für Ihr tolles Feedback, welches ich sehr gerne an unser Team weiterleite. Es freut uns, dass Sie unser Gast waren und sich sehr wohl in Wien und im Novotel Wien City gefühlt haben. Unsere Türen stehen jederzeit wieder für Sie offen. Herzliche Grüße aus Wien, Michaela Kaineder

Couples - 11/06/2019 TripAdvisor review
« My Stay at Novotel Wien City »

Hotel was well-situated, just 1 minute walk from Metro station and 2 stops from Stephanplatz. Hotel was clean and room size was acceptable. Service was friendly and helpful. We did not eat at the hotel but there were a few nice cafes nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you so much for sharing your impressions with us. We are happy, that you had a wonderful stay and would be very grateful to get the chance of welcoming you as our guest again. Best regards, Michaela Kaineder

Anonymous Couples - 01/06/2019 AccorHotels review

Very hard bed made for poor sleep. Lack of benefits offered to us as gold members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian G., thank you very much for your feedback and your impressions about your stay. First of all, let me express my sincere apologies for not fulfilling your expectations, especially as a Gold Member. Unfortunately, an upgrade is only possible, if a room is available. Unfortunately, an upgrade is only possible if a room is available. As the Thursday during your stay was a holiday in Austria, we were unfortunately fully booked at this time. Again, I would like to apologize for any inconvenience. I will also share your comments with my colleagues. Anyway, we hope that you had a good time in Vienna and at Novotel Wien City. Our doors are always open for your next stay and we will try our best to better serve you then. Best regards, Michaela Kaineder

Chris Business - 21/05/2019 AccorHotels review
« efficient business stay »

room was clean and all right - some renovation work seems to go on, which was not disturbing but there was a smell in the lobby and staircase as if it had burnt somewhere in the basement,

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Wien City die Zeit genommen haben, uns zu schreiben. Wir freuen uns, dass Sie sich in unseren neu renovierten Zimmern wohlgefühlt haben. Wir möchten uns aber entschuldigen, falls wir Ihre Erwartungen nicht zur Gänze erfüllen konnten. Ihre Kommentare sind deshalb für uns sehr wichtig. Leider kam es am 10. Mai 2019 zu einem Brand in unserem Hotel, weshalb wir zurzeit noch etwas unter den Folgen leiden u.a. dem Geruch. Wir hoffen aber, dass es dadurch nicht zu einer Beeinträchtigung gekommen ist. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Michaela Kaineder

76mnm Couples - 21/05/2019 TripAdvisor review
« Great hotel & Great location »

Me & my wife stay 3 nights at this hotel. The location is great 10 minutes by walking to the city center. Near to the underground train. The room was clean and very nice. The room just renovated lately. I’m definitely recommend this place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you so much for your detailed feedback. It's always a pleasure to receive such positive comments. We are happy, that you and your family had a comfortable stay. I also shared your kind words with my colleagues. We hope to get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder

Couples - 20/03/2019 TripAdvisor review
« newly renovated, very good hotel »

Having read the previous reviews after having already booked the Novotel City Wien, I got a bit nervous. Well, time to clear it up. Novotel is an excellent hotel. I stayed for four nights in a recently renovated room. Very clean, comfortable and spacious (room 616). No queue at breakfast in any of the four days (Thu - Sun). The food variety is really good (maybe some improvement in the hot food area is needed). Personnel was friendly and helpful. The underground parking is pretty easy to access, as there are signposts outside and a location map is made available at the hotel's reception. I feel the recent critics (dated Dec 2018 and Jan 2019) are not applicable anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for being our guest and writing such a positive review. We are really happy that you felt comfortable and had a nice stay. We hope to get the chance of welcoming you again. Best regards, Michaela Kaineder

Roving45874696796 Couples - 20/03/2019 TripAdvisor review
« Nice enough, but not quite as expected »

I was there for two nights and I have to say that all in all the place is nice. The position is great, very close to the city center and the train station that connects with the airport. The room was clean and a lot of different choices were offered at breakfast. BUT there were a few things that left me a bit puzzled: I was requested a deposit at the check-in (although I had already paid the full amount in advance), and after providing two credit cards (Maestro, Visa), it turned out that I could only pay via Mastercard. This was of course not mentioned in advanced, and really bothered me to see that they wouldn't try to find a solution. Also, the room was much smaller than expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for taking the time of writing a detailed feedback. We are really sorry, that we weren't able to fulfill all of your expectations. If you have any further feedback or questions about your stay, do not hesitate to contact us via h6154-gr@accor.com. Nevertheless, we hope to have you as our guest again. Best regards, Michaela Kaineder

Couples - 10/01/2019 TripAdvisor review
« Good hotel but complicated parking system and poor customer service »

The hotel was typical of mid range standards. The room was spacious and in good condition. However when we arrived there was no-one at reception for 5-10 minutes. This was important as the hotel parking arrangements are not nearby and you will be unlikely to find them without guidance. Even with directions, the parking garage pedestrian exits are confusing. On return we were given a parking chip that was supposed to open the doors to get to our car, but it did not work. There are several locked gates you need to get through and they are not well signposted. Reception was not very helpful when we had to return to the hotel to get access to the garage. Overall very poor attitude and customer service. Would not recommend this hotel if you bring your own car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon W, Thank you very much for taking time and writing us a review. We are very sorry that we did not meet your expactations; please allow me to express my sincere apologies. Please rest assured that we took steps to increase our customer service. We would be very happy to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA

Family - 08/01/2019 TripAdvisor review
« Quite perfect »

GoodPostion, room comfort, sleeping , breakfast, staff, facilities, accessability, kids corner, reception areaNot GoodAccomodation for 4 person: sofa-bed not confortablebfor two kids. Room cleaning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you so much for your positive review. We hope to welcome you again someday. Best regards, Michaela Kaineder

Razvan A. Couples - 03/01/2019 AccorHotels review
« Excellent trip in Wien »

Very good services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Razvan A., thank you very much for your feedback and your impressions. We hope you had a good time in Vienna and at Novotel Wien City. We would be grateful to get the chance of welcoming you as our guest again and give our best, that you will have a good stay again. Best regards, Michaela Kaineder

Couples - 11/12/2018 TripAdvisor review
« Breugel!!! »

Stayed here to visit the Breugel exhibition, visit the Xmas markets (the one by the Rathaus, with ice skating, is amazing) and the Opera House. Hotel is well placed being near to U1 and ring trams and s clean and comfortable.

AJBGDT Couples - 11/12/2018 TripAdvisor review
« Pleasant stay in Vienna. »

As many times before, this was also very pleasant stay in Novotel Vienna City Center. We noticed new style of the restaurant and also very nice decoration for Christmas. Rooms are very clean as always, although we did not insist on upgrade this time because we stayed only for one day. The staff is also very pleasant as always during our previous visits.

Ivan Business - 24/11/2018 AccorHotels review
« all good! »

all just fine! Room, staff, procedures.

Family - 10/11/2018 TripAdvisor review
« Very good hotel »

Everythig was ok. Near to the center. Helpful and friendly staff. Good and varied breakfast, clean rooms. Maybe only one small thing. For suitcases there is no enough place. But absolutelly I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bazsi81, Thank you very much for that great review! It is always a pleasure to recieve positive feedback. We are very much looking forward welcoming you agian. Sending my best regards, Magdalena Gussner, BA

Family - 07/11/2018 TripAdvisor review
« Trip to Vienna »

The rooms were very outdated. Not normal for the other novotels that I have stayed at. Furthermore, we had a waiting time of more than 15 minutes to be allowed at the breakfast tables and they could not follow with bringing in food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc J, First of all I would like to thank you for taking time and writing us a review. We are very sorry not being able to meet your expactations. Please allow me to express my sincere apologies. I am very happy to inform you that the renovation has already started and will be finished in spring 2019. We will then be very happy to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA

S642TOdavidl Couples - 04/11/2018 TripAdvisor review
« Nice hotel with a good location near city center »

Nice hotel with a very good location near city center (10 minutes walk) and metro station (2 minutes walk)Rooms are clean and well equipped.Breakfast could be better (breakfast room is too small, too many people)

Business - 26/10/2018 TripAdvisor review
« unexceptional »

Room given to me was quite compact though clean . Noise factor was a bit bothersome from adjacent rooms reducing sleep quality . Air con was ordinary and room felt a bit stuffy .Breakfast quite average though not worth price tag . Plus point was good central location and quite close to metro station on U1 line .

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates