Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 831 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BCA1.2 km / 0.75 mi Wismilak1 km / 0.62 mi
Darmo Hospitality0.5 km / 0.31 mi

Exhibition centre

WTC Plaza4 km / 2.49 mi

Your meetings and events

All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs

Mercure Surabaya Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Ballroom I 300 m2 7 m 200 80 0 120 140
GRAND BALLROOM 1,100 m2 7 m 1000 300 2000 500 700
BANGKOK 60 m2 2 m 60 30 50 30 30
Hongkong 260 m2 3 m 270 40 0 190 200
London 182 m2 3 m 160 40 0 96 120
PARIS 80 m2 2 m 80 35 40 50 60
Shanghai 182 m2 2 m 0 0 0 0 100
Surabaya 81 m2 2 m 50 25 0 30 30
SYDNEY 75 m2 2 m 70 30 35 40 50
Tokyo 81 m2 3 m 50 25 0 30 55
Ballroom II 750 m2 7 m 500 150 0 350 300
Jakarta 216 m2 3 m 180 40 0 90 90
Singapore 52 m2 2 m 30 15 0 20 20
    • Screen
    • Auditorium
    • Soundproof
    • Flipchart
    • Syndicated room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars
4.1/5 AccorHotels Rating 4,071 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 831 reviews
D. A. Families - 10/02/2019 AccorHotels certified review
« 1 night at mercure surabaya »

Nice hotel & crew

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. David, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

A.m B. P. Families - 09/02/2019 AccorHotels certified review
« Helpfull staff in mercure surabaya »

Safe and comfort stay in mercure surabaya..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adha Mahmeru Bala P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Cecilia L. Families - 07/02/2019 AccorHotels certified review
« Good »

Room clean enough, breakfast good we try the tradional food n healthy drink jamu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

A. W. Families - 06/02/2019 AccorHotels certified review
« Nice hospitality »

I always felt warm and nice hospitality staying with this hotel group. It would be nice if you could improve the food taste and cleaner room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. Andreas, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Hendra L. Families - 06/02/2019 AccorHotels certified review
« Nice experience staying at this hotel »

Hotel located in the main street of Surabaya, food is delicious, room is clean. Should add another ATM, especially BCA (Bank with major customer in Indonesia), swimming pool should be cleaning more often

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendra L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Bob W. Business - 04/02/2019 AccorHotels certified review
« The hotel is situated in the center and easy to access another places »

It was nice hotel and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ae Business - 03/02/2019 AccorHotels certified review
« Perfect »

Everything was fine. No trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Ekky, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Anonymous Business - 02/02/2019 AccorHotels certified review
« Ordinary »

problems with showers, small water discharge and no hot water room 1008.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arianto S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front office Manager

Andi H. Business - 02/02/2019 AccorHotels certified review

Good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andi H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

T. B. Business - 31/01/2019 AccorHotels certified review
« Excellent »

Nice, clean, strategic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. Tommy, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Oscar F. Couples - 28/01/2019 AccorHotels certified review
« We hope for some improvement :) »

We were a little bit disappointed with the hotel staff due to couple of reasons: - Smoking guest inside the hotel lobby area - There was nothing on our room minibar - The little notes given in the room has always been something sweet.. but we didnt see one this time. on the other side Lan Hua and Ebisu were Superb.... For lanhua dimsum... we hope to see additional dimsum menu.. i dont think i see difference in it compare to the previous year or the year before that

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar F., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ag Business - 28/01/2019 AccorHotels certified review
« Hotel Khas Nuansa Surabaya »

Value of Money --> suitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear andri g., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Hendri Families - 26/01/2019 AccorHotels certified review
« Great Hotel »

Great Hotel, Great service and Great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear hendri s., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Bravi Business - 24/01/2019 AccorHotels certified review
« This Mercure give the same facility for silver and gold. »

This is the only Accor hotel give the exact facility for silver and gold. So not worth it to upgrade member when you stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bravinata H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Agus Business - 23/01/2019 AccorHotels certified review
« First Impression...very nice! »

Friendly staff and cozy & unique room made me think to come back someday. Exellence!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agus S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

N. Families - 23/01/2019 AccorHotels certified review
« Mrs »

They put us in new building-upgrade and we didn't like the style, with "swing thing' ?????Hospitality and cleanliness is good but between breakfast area and my room was far to walk. Food variant was good and tasty. swimming pool was no towel and old There is no connected door or area from parking lot to the building (reception) for guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. Niken, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Djufri Business - 21/01/2019 AccorHotels certified review
« Good Lobby, Welcome staffs »

When we enter the hotel, the lobby is tremendous, and the reception is welcome. However, the entire design I think a bit weird. 1. The elevator is too far from the reception 2. Design of the room , especially switch beside the bed is weird, as we have to wake up in order to touch this switch, because our hand is blocked by the rattan furniture. It is not practical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Djufri H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

M Y. Business - 21/01/2019 AccorHotels certified review
« Very good hotel and clean »

the staff is friendly, check in is easy and fast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Bernard.s. Business - 19/01/2019 AccorHotels certified review
« Barely OK.. »

Not just expected. I dont think Mercure standard has been maintained for the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Wijaya H. Y. Families - 19/01/2019 AccorHotels certified review
« Spacey, clean and chick hotel to stay »

Couples of night in a good hotel, with nice room and good breakfast. Only some issue left to solve: the odour outside the room. I don't know where it comes from, but it is not a fresh air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

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