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Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 757 reviews
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25 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 28 Services
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Mercure Surabaya

Mid-scale hotel for business trips or leisure

Mercure Surabaya is a mid-scale hotel located on the main route through Surabaya, next to consulate and government offices, business district, and tourist attractions such as the Tugu Pahlawan monument and the Surabaya Zoo. Ideal for business and leisure travel, with easy access to Gubeng railway station and Juanda airport, the hotel features 257 rooms including 19 suites, 3 restaurants, a coffee lounge, pool bar, 12 meeting rooms, a ballroom, swimming pool, gym, bicycle rental and spa.

Surabaya is the center of business, commerce, industry and education in Eastern Indonesia. Rich with cultural and historical value, the city also have rapid business life, as well as great leisure experience and mouth watering cullinary choices.

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Hotel extras

Mercure Surabaya is ideal for business and leisure travel, with 12 highly equipped meeting rooms, secretarial services, outdoor pool, gym and spa services. Regular shuttle to shopping district is also available.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

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Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
SURABAYA
INDONESIA

Tel: (+62)31/5623000
Fax: (+62)31/5678383
Check-in from 14h00
Check out up to 12h00
Access and transport
  • JUANDA INTL AIRPORT At 20km / 12.43 miles  - Shuttle paying
  • Gubeng Station At 4km / 2.49 miles

GPS : -7.285050, 112.739236

Companies and event centres nearby

Company

BCA1.2 km / 0.75 mi Wismilak1 km / 0.62 mi
Darmo Hospitality0.5 km / 0.31 mi

Exhibition centre

WTC Plaza4 km / 2.49 mi

Your meetings and events

All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs

Mercure Surabaya Meeting Room
3 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Ballroom I 300 m2 7 m 200 80 0 120 140
Ballroom II 750 m2 7 m 500 150 0 350 300
GRAND BALLROOM 1,100 m2 7 m 1000 300 2000 500 700
BANGKOK 60 m2 2 m 60 30 50 30 30
Hongkong 260 m2 3 m 270 40 0 190 200
Jakarta 216 m2 3 m 180 40 0 90 90
London 182 m2 3 m 160 40 0 96 120
PARIS 80 m2 2 m 80 35 40 50 60
Shanghai 182 m2 2 m 0 0 0 0 100
Singapore 52 m2 2 m 30 15 0 20 20
Surabaya 81 m2 2 m 50 25 0 30 30
SYDNEY 75 m2 2 m 70 30 35 40 50
Tokyo 81 m2 3 m 50 25 0 30 55
Unsure of the capacity needed for your event? Use the space calculator
This hotel is not suitable for your event? Look for another hotel
Metric converter
General equipment
    • Screen
    • Auditorium
    • Soundproof
    • Flipchart
    • Syndicated room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

6 photos
Superior 2 Single Beds

Superior 2 Single Beds

A modern superior room comes with twin beds, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.

Superior 1 Queen Bed

Superior 1 Queen Bed

A modern superior room comes with queen-size bed, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.

Premier Superior Queen

Premier Superior Queen

Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.

Premier Superior Twin

Premier Superior Twin

Enjoy great modern design, 42" LED TV with international cable channels, Wonderful city view, bathroom with rain shower, 24 hours of free Internet access.

Deluxe 1 Queen Bed

Deluxe 1 Queen Bed

Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.

Executive Suite 1 king bed

Executive Suite 1 king bed

Treat yourself with a stay in the spacious Executive Suite (54 sq.m.), including VIP service! It offers a separate living area with comfortable sofa and a free daily newspaper.

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

LAN HUAType of cuisine: null

LAN HUA Restaurant
Lunch
10:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LAN HUAType of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Find out more and book

EBISUType of cuisine: Japanese

EBISU Restaurant
Lunch
11:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

EBISUType of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

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COFFEE CAFEType of cuisine: Cafe

COFFEE CAFE Restaurant
Lunch
00:00 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
00:00 - 23:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COFFEE CAFEType of cuisine: Cafe

Food Truck Concept

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TRIMURTI RESTOType of cuisine: Regional

TRIMURTI RESTO Restaurant
Lunch
11:30 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
18:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TRIMURTI RESTOType of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

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See all our restaurants

COFFEE CAFE

COFFEE CAFE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

OASIS SWIMMING POOL

OASIS SWIMMING POOL Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

See all our bars
See all our restaurants and bars
4.1/5 AccorHotels Rating 3,783 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 757 reviews
Lidya M. Families - 16/10/2018 AccorHotels certified review
« Bed »

The spring was very old, something hurt me if i want to go down. The floor near the slipper was dirty. I request late check out because my cousin engagement until 2pm at 1st floor but receptionist give me until 1pm so i check out 10am.after the engagement i change cloth at the rest room at the lobby.if i want check out at 2.30pm recepionist charge me 300.000 rupiah. They give back my charger at the room that i forget to bring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidya m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

O. W. Business - 15/10/2018 AccorHotels certified review
« Dissapointing »

This is my first time staying after i joined accor plus. I was interested because i got better deal using accor plus. And i chose mercure because its widely known brand and i thought the service will be excellent too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. O., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Shamshul A. S. Business - 15/10/2018 AccorHotels certified review

Sink blocked and leaking. Water pump for toilet not automatically stop. Aircond not so cool. Towels were too thin maybe need to refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shamsul Amree S., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Yasser H. Business - 14/10/2018 AccorHotels certified review

Nice room, great location in the center city of Surabaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasser H. Daniel, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Agung Business - 13/10/2018 AccorHotels certified review
« Im satisfied »

Good ambient..good food...coean and tidy room..recomended for stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonius A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Siwa P. Business - 11/10/2018 AccorHotels certified review
« Excellent »

Clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siwa p., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Anonymous Business - 11/10/2018 AccorHotels certified review
« An Ok experience »

There was red stain on the bed sheet, the glass in the bathroom were dirty, but the service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diaz A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

K. Business - 09/10/2018 AccorHotels certified review
« Satisfied »

Nice hotel, polite hoteliers

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. Khatherinah, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Goozeman Business - 09/10/2018 AccorHotels certified review
« Good facilities & good breakfast in Mercure Grand Mirama, disappointing Le Accor membership »

Amazing breakfast with wide range of options. Comfortable room (I was given a room in the new wing). Relatively small swimming pool and unfortunately there was a renovation that made the path from the pool to the room upstairs uncomfortable to pass, as we had to pass through the dining room. The disappointment was actually came from Le Accor promotion program : Save 20% for room using BCA Credit Card for this stay, that I thought the discount will be credited to my BCA CC (there was no clear "rule of the game" during ticket booking in Le Accor website). It turned out that the discount was already included in the room price, and the price (after discount) was no cheaper compared if purchased at Agoda.com at the same room & dates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendra A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Jeff Couples - 08/10/2018 AccorHotels certified review
« Good breakfast, good service, could've been better bed »

Welcoming was great, effective and efficient, food was great but my bed wasnt comfortabke at all. I wished i had a good view from my window instead of wall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jefferi T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Hanemas P. Families - 07/10/2018 AccorHotels certified review
« Unexpected Experience »

I booked for 3rooms,all in 1st/old building. There's 1st room that too humid and stinky,and the solution was just a perfume. 2nd room,the engine of AC was too noisy 3rd room just fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanemas P. Montiara, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Sari Business - 07/10/2018 AccorHotels certified review
« Comfort budget hotel »

It was nice, I was upgraded to one level up room typr. Check-in and check-out were effective however the room's noisyness and the hotel location were the main things I wouldn't recommed if U look for strategic and quiet hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sari S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Firdaus Couples - 05/10/2018 AccorHotels certified review
« Unexpected welcome cake in my room »

Very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Firdaus W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ari Solo - 03/10/2018 AccorHotels certified review
« Best »

Anything good

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. arini, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ricky B. Business - 29/09/2018 AccorHotels certified review
« Overall a very good service »

In general no complaints about the hotel and its services. But please consider about the status points (I had mine down from gold to silver - because of the refresh at the end pf the year) it makes me stay in a lot of other hotel because I don’t feel engaged with accor anymore after this happens. And one more thing, should have middle-high AccorHotels brand at west Surabaya (only ibis budget at HR Muhammad rd. currently), consider pullman or mercure, I don’t know why all Novotels n Mercure n other middle-high brands are located at eastern Surabaya and not western part. Regards, Ricky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricky B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

J. Families - 28/09/2018 AccorHotels certified review

Reception : helpful Operator : helpful but late Refrigerator didnt cold, and same condition with few rooms Bathroom : didnt like bout the window, door difficult to lock

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. Jaksen, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

W. Business - 22/09/2018 AccorHotels certified review
« Towels are awful »

Towels looked so bad, feel so rough and smell Tried to iron my shirts and received a lapidated ironing board

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kukuh W., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Adi W. Business - 21/09/2018 AccorHotels certified review
« Mr »

Suitable for Business Traveler

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adi W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front office Manager

I. A. Business - 20/09/2018 AccorHotels certified review
« Hospitality and Quick Services »

Please increase the hospitality and quickness of services. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. Ida, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Yap T. K. Business - 19/09/2018 AccorHotels certified review
« Not up to expectation »

Old room, broken shower head, dusty cabinet, receptionist didnt understand simple english, internet doesnt work at all in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teck k. Yap, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

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