Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 915 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BCA1.2 km / 0.75 mi Wismilak1 km / 0.62 mi
Darmo Hospitality0.5 km / 0.31 mi

Exhibition centre

WTC Plaza4 km / 2.49 mi

Your meetings and events

All of our Meeting Rooms and Grand Ballroom is conveniently located on the 2nd floor. The 1100 metres squares Grand Ballroom accommodates up to 1000 guests and offers various facilities for weddings and other social events.Our Professional Banquet team is always at your service to ensure the planning and implementation of your events is tailored to your needs

Mercure Surabaya Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Ballroom I 300 m2 7 m 200 80 0 120 140
Ballroom II 750 m2 7 m 500 150 0 350 300
GRAND BALLROOM 1,100 m2 7 m 1000 300 2000 500 700
BANGKOK 60 m2 2 m 60 30 50 30 30
Hongkong 260 m2 3 m 270 40 0 190 200
Jakarta 216 m2 3 m 180 40 0 90 90
London 182 m2 3 m 160 40 0 96 120
PARIS 80 m2 2 m 80 35 40 50 60
Shanghai 182 m2 2 m 0 0 0 0 100
Singapore 52 m2 2 m 30 15 0 20 20
Surabaya 81 m2 2 m 50 25 0 30 30
SYDNEY 75 m2 2 m 70 30 35 40 50
Tokyo 81 m2 3 m 50 25 0 30 55
    • Screen
    • Auditorium
    • Soundproof
    • Flipchart
    • Syndicated room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • High speed transmission line
    • Wedding ceremony
    • Wedding co-ordinator
    • Conference hotel
    • Catering available
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 257 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 4,322 reviews

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 915 reviews
Nia Business - 08/05/2019 AccorHotels certified review
« it was good experience »

First i was contact Mr. Sughito Adhi for booking some room for stay 8 night in mercure hotel, and Mr. Sughito Adhi was very kind, and meet me direct when i was there, and its very impressive and im amazed by his hospitality. Mr. Sughito Adhi is the biggest asset for mercure Hotel, because of him i will back to book again if i have some bussiness travelling there. Keep going Mr. Ghito....Thanks for hospitality...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahyu Nurulan Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Cy Couples - 06/05/2019 AccorHotels certified review
« wonderful stay »

very great services, polite and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jee Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Andrew W. F. Business - 06/05/2019 AccorHotels certified review
« Good but need improve one »

Awesome foods choices Clean and tidy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew William F., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Donna Business - 06/05/2019 AccorHotels certified review
« Good service »

Overall I enjoyed my staying in mercure Surabaya. But maybe the hotel could make some improvements on their bathroom (especially the shower and the water heater). Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Anady T. Business - 04/05/2019 AccorHotels certified review
« Mr »

Over all was good and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anady T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

J Business - 03/05/2019 AccorHotels certified review
« Excellent food!! »

It was amazing to stay for business trip at your place. Greet by your lovely staff, the food was amazing! However, the building is quite old :( so I could see my next door talking and the water was murky colour. Hope you can improve the other facilities as well. Best wishes, J

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. Jeane, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Leonora F. Business - 03/05/2019 AccorHotels certified review
« Still... my fav hotel »

all are in order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonora F., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Enw Business - 02/05/2019 AccorHotels certified review
« Very Friendly and Welcoming Staff. Very good stay »

This was my 3rd stay at Mercure Surabaya. It was indeed a very good experience. The staff especially were very attentive, welcoming and friendly. I felt that many of them "walked an extra mile" for me as a customer. From the warm welcome at check-in to fabulous service during dinner at Ebisu, the treatment I received from the staff went beyond my expectations. Other than that, the room was clean and comfortable; location of the hotel is good and dinner at Ebisu was delicious. It was a memorable stay and I would love to come back here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ega N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Rosaline Business - 01/05/2019 AccorHotels certified review
« poorly maintained »

The most disturbing is dirty towel, thin, not white. Spooky room! But good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosaline N., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Ofice Manager

Ir. H. A. Y. Families - 30/04/2019 AccorHotels certified review
« Exceptional service and appreciation. »

Feeling very familiar, informative and very friendly from CS Mercure (representing Accor) and very helpful to us. My best experience staying at a hotel is served like family.Services like this need to be exemplified for Accor groups. Always success for Mercure Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Achmad Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Anonymous Families - 30/04/2019 AccorHotels certified review
« Recomended! »

Thank you for service our family, Especially Mrs. Widya, service excellent!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agung P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

M Y. Friends - 23/04/2019 AccorHotels certified review
« A very good and warm stay »

We were welcomed very warmly by the front office staff and were very thankful for the upgrade. The room was very clean and spacious and we enjoyed the facilities. The breakfast spread was good and the staff were very polite and hospitable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muzhaffar Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ditdiq Couples - 23/04/2019 AccorHotels certified review
« Amazing Stay »

I stayed in Mercure Surabaya for 2 nights, the staff was very friendly. It was feels like home. Thank you to Pak Joni and team who has delivered the good service during my stay. Will definetly back again to this hotel if I have trip to Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Praditya M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ronald A. Couples - 22/04/2019 AccorHotels certified review
« Satisfied »

Amazing check-in experience for Accorplus member, private reception and express check-in process.. And the gave us the new room with beautiful bed accent and great room view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald a., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Front Office Manager

S. T. Business - 22/04/2019 AccorHotels certified review
« Good hospitality in old hotel »

Staffs were polite and helpful. Room was clean however it was quite old hence a bit renovation would help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Hesty W. Solo - 19/04/2019 AccorHotels certified review
« Very good service »

Staff always friendly and helpful. Definitely will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hesty W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ks1611 Business - 18/04/2019 AccorHotels certified review
« Back again to my 2nd home »

Overall i had good experience stay at mercure, after long time not stay in mercure surabaya because i was change my stay to Novotel Samator, this time i back again to stay at Mercure and i am quite satisfied on my last stay. The problem i found a bit only in breakfast time because during my stay there is a group (quite big group) stay in there also and breakfast time like a chaos because have not enough seat and i cannot enter the breakfast place so i have to wait in the coffee shop but the service of the coffee shop waitress is quite good, they offer me free coffee during waiting to be seated into the breakfast area. And this time so lucky for me because i was get a free upgrade to suite room. And i like the suite room because so spacious and have separate bathtub. Buffet dinner was So so but the room service is quite good (i was order beef stroganoff). All the staff quite good so i have good experience on my last stay.. my problem only in this hotel many times during my stay there was another big group stay in here too (and if like this breakfast time always become a bit chaos) but many times big group stay here too so it means this hotel quite good in their hospitality. I will stay in Mercure again for the next visit for sure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

B. U. Business - 18/04/2019 AccorHotels certified review
« very good »

a comfortable place to rest with a varied breakfast menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear U. B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Anonymous Business - 17/04/2019 AccorHotels certified review
« Not secure »

I just stay for 1 night and expect the room to be perfect. Everything was fine until late night when I was about to went to sleep and just realized the double lock didn’t worked. Unfortunately at 1:30 am, the door was knocked not just once but twice, and there was male’s voice muttering outside. Didn’t get out at that time for some random knocking while I put DND sign. Therefore it was a huge turnover since it’s related to safety and security. I told the staff during check out the next morning and all he said was I should’ve told the staff and move to another room even if it’s late night. I was just stay for 1 night and expect the room is ready when I entered. Cleanliness is great this time but unfortunately I was just tried the lock at night. Exhausted, to think about move everything at night or even midnight will be such an unpleasant option since your staff did told me upon check in that you’re fully booked therefore she couldn’t provide 2keys for the room. It’s just a simple room key that you couldn’t provide so how could you expect guess ask to move to another room? What I’m saying is, at first I just want to share about the knocking at midnight as unpleasant experience and just repair the double lock for the next guest. But the way your staff keep on emphasizing “so you didn’t complained right?” more than 3 times was somehow just showed that you don’t want to be blamed and not even care to apologize for any inconvenience experienced nor will check the safety of the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria V., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Wahyu H. Business - 15/04/2019 AccorHotels certified review
« great hotel located at city center »

Mercure Surabaya is a great hotel, with great room, which located in the Surabaya's city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahyu h., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

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