Hotel - Sofitel Krabi Phokeethra Golf & Spa Resort
Sofitel Hotel Sofitel Hotel

Sofitel Krabi Phokeethra Golf & Spa Resort Hotel

4.5/5 3,107 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 9 holes (Paying)
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Deep sea fishing/Sea fishing (Paying)
    • Kayaking (Paying)
    • Rafting
    • Sailing facilities (Paying)
    • Snorkelling/Scuba diving center
    • Wind surfing facilities (Paying)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities (Paying)
    • Archery (Paying)
    • Badminton
    • Jogging track
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Internationally recognised as southern Thailand's leading resort, Sofitel Krabi Phokeethra Golf & Spa Resort is a premier venue for hosting weddings, banquets, MICE or team building events. The resort provides organisers and delegates with a range of meeting facilities including a Grand Ballroom and a unique 1,000 m² air-conditioned marquee set in a beautiful garden. Dedicated and detail-oriented staff create events to suit a personal theme or corporate identity. With experienced meeting staff, a professional wedding planner, and banquet chefs, every detail can be tailor-made to perfection.

Sofitel Krabi Phokeethra Golf & Spa Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PHOKEETHRA MEETING ROOM 2 40 m2 7 m 30 10 15 20 20
PHOKEETHRA MEETING ROOM 1 80 m2 7 m 60 20 25 40 50
PHOKEETHRA PRE FUNCTION 140 m2 7 m 0 0 0 0 100
PHOKEETHRA GRAND BALLROOM 365 m2 7 m 250 80 100 160 200
    • Screen
    • Flipchart
    • Soundproof
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Overhead projector
    • Accommodation
    • Fine Cuisine
    • Wedding co-ordinator
    • Wedding ceremony
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Each of the 276 spacious rooms and suites, ranging in size from 45m² to 150m², combines beauty and simplicity with natural wooden teak floors and luxurious exotic Thai furnishings. Watch the sun as it sets over the ocean from your balcony.

  • 276 rooms
  • 276 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 5,002 reviews

Our guest reviews for
Sofitel Krabi Phokeethra Golf & Spa Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,107 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Danny M. Couples - 17/08/2019 AccorHotels review
« The best staff we have ever encountered »

Wonderful stay, despite the constant rain.The staff were simply fantastic from the first 5 mins to the last 5 mins.Their bubbly enthusiam & the obvious pleasure they got from looking after us was something we will never forget.Whenever we happened to mention a food or drink that we particularly liked they would make sure it was available ( loved the smoked salmon for breakfast ). Special mention to Bella , Poppy, Noodle, Fai, Sky, Peemai & Maya - apologies if I missed someone

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'DM', Thank you for sharing such a heartwarming feedback. We are most delighted to hear of your Magnifique experience about the exceptional service provided by our dedicated team members. We will definitely pass on your compliments to the entire team, especially to Khun Bella, Khun Poppy, Khun Noddle, Khun Fai, Khun Sky, Khun Peemai and the Maya team. Your positive feedback will absolutely motivate our team to keep up their good works. Once again, thank you for your loyalty and we look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Ksj Families - 16/08/2019 AccorHotels review
« Krabi Stay »

Excellent hotel. Room was nice and clean. Very good restaurants. Thoroughly enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'KSJ', Thank you for sharing your positive review. Glad to read that you had an enjoyable stay with us and that you were impressed by our facilities. Your great satisfaction means a world to us. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

K. Families - 15/08/2019 AccorHotels review
« A huge waste of money »

5 star price for a 2 star experience. Service was extremely poor. Food was possibly the worst Thai food and pasta we’ve had around the world. You should be embarrassed to serve such poor quality local food to your customers. In particular, we would urge you to try your own Thai fried rice at the Maya restaurant which was basically rice stir fired with some carrot and scattered with some prawns. Your pasta literally had cooked pasta and a can of chopped tomatoes thrown in. Why you would think that is something anyone would want to eat is beyond me. Your service was extremely slow and you were clearly under staffed at times. It’s such a pity really, because the hotel itself is gorgeous and has so much potential. We however, will not be returning to the Sofitel Krabi.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'MK' Thank you for taking your time to tell us about your experience at Sofitel Krabi. We regret to read that the food and the service in restaurant fell below your expectations. Rest assured that we have shared your feedback at length with our Executive Chef and Restaurant Manager who will review with the team promptly. We are sorry for the inconvenience caused. We hope this experience will not impair your trust in Sofitel Krabi and that we sincerely hope that we have another opportunity to welcome you again. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Vinod U. Families - 15/08/2019 AccorHotels review
« Overoll it was nice and pleasant »

We had a great comfortable stay the wedding we attend was fantastic all 3 day event at the resort enjoyed every bit of it, the only issue we had was the toilet in the room did not flush had to call housekeeper twice finally they fixed it.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'VU', Thank you for sharing your positive feedback. We are glad to read that you had a fantastic time with us during the wedding. Your great satisfaction means a world to us. We noted also your feedback about the toilet issue in the room and we are sorry for the inconvenience caused. Rest assured that this information has been shared with our Executive Housekeeper who will review with the team promptly. Once again, thank you for sharing your experience with us. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Rajesh C. H. Friends - 13/08/2019 AccorHotels review
« Absolutely Amazing »

We were a group of 14 and Stayed at this property for two nights . Nothing negative I can think off. Right from the moment of check in to the time of Check out everything was a super smooth ride. Staff was extremely helpful at all times made our stay a pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'AK', Thank you for sharing your beautiful review. We are over the moon to read that you had an excellent stay with us and that you highly appreciated the helpfulness of our Ambassadors. We will definitely pass on your compliments to the entire team. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Sairam Families - 13/08/2019 AccorHotels review
« Excellent »

Pat from travel concierge was very friendly and accommodating all our requests. Had a wonderful stay at the hotel . my kid thoroughly enjoyed the kids club and it’s activities. The Indian food was amazing and very fresh .

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'SS", Thank you for sharing such a positive review. Glad to read that you had a wonderful time with us and that you highly appreciated Khun Pat from Concierge, the activities at kids club as well as the Indian cuisine at White Lotus. Your great satisfaction means a world to us. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

W. Couples - 13/08/2019 AccorHotels review
« vocation »

overall is very satisfy. Especially the staffs from executive lounge are so friendly and I feel welcome all the time

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'YW', Thank you for sharing your positive review. Glad to read that you were satisfied by the overall experience and that you highly appreciated the friendly Ambassadors from the Club Millesime. We will definitely pass on your positive comments to the team. Once again, thank you for your loyalty and for sharing your experience with us. We look forward to welcoming you back again soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

George Families - 12/08/2019 AccorHotels review
« Amazing experience »

From the second we stepped out of the van, it was obvious the General Manager had established a culture that was impressive to watch. His staff we extremely attentive and helped create an amazing vacation

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'GJ', Thank you for sharing such a heartwarming feedback. We are over the moon to hear that you had an amazing vacation with us and that you highly appreciated the attentiveness and friendliness of our Ambassadors. Your motivating feedback is always appreciated by our hard working. Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Ahmad F. Families - 12/08/2019 AccorHotels review
« Mesmerizing! »

It was our first trip to Krabi and choosing to stay at your resort was one of the best decision we've made! Sofitel Krabi Phokeetra Golf & Spa Resort is an excellence, luxurious yet family friendly resort. Every corner we've explored never failed to surprise us! The check-in and check-out experience was awesome! Fern who helped my family and I checked in and Nat who helped us checked out were really helpful, warmth and accommodating. It was a five starts check-in/out experience! Your hotel location is a little bit of the Ao Nang beach so I often called for in-room dining. However I had bad experience with one of your staff when she mistakenly repeated my orders twice and when the food arrived at my hotel room, I was suprised because the meal for three person, where the order was only for my wife and I. So I called the in-room dining number and to my suprise, she argued with me. I knew what I ordered but it could be when she repeat the final order, I couldn't clearly hear she said. Nonetheless, arguing with customers are really inappropriate and I was quite upset with the situation. Luckily the person who brought the food to my room agreed to bring the extra food back to kitchen. The staff who took my order were not proposing any solution after arguing with me. Apart of this bad experience, everything else was fantastic. I wouldn't let this one particular incident effecting my overall experience at your resort, hence you still get a 9/10!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'AF', Thank you for taking your time to share your review. We acknowledged your feedback regarding the in room dining service issue. Rest assured that this information has been shared with our Front Office Manager who will review with the team promptly. We are very sorry for the inconvenience caused. Nevertheless, we are glad to read that you had a great time with us and that you particular appreciated the service from Khun Fern and Khun Nat. We will definitely pass on your compliments to the mentioned team. Once again, thank you for sharing your experience with us. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Atsushi H. Families - 08/08/2019 AccorHotels review
« Good »

We have 1yr and 10month son and the broker recommended us your hotel saying that the hotel is great with infants. Actually, the play-room were not well cleaned, rather messy, and looked a bit old, and employees seem not really concentrated on their jobs, chatting or doing other things. I felt I did not really want my son to stay there so long, and actually my son got bored rather quickly as well, and hence we went there only once during our 3 day stay. Other than that, people were nice and kind, Italian was very good and the view of the ocean was very nice. Just that it was not as friendly for infant as expected so the rating from us might not be that high.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'AH', Thank you for taking your time to tell us about your experience at Sofitel Krabi. We acknowledged your feedback about the cleanliness of the Kids Club as well as the behavior of our team members. Rest assured that this information has been noted by our Kids Club Manager who will review with the team promptly. We are very sorry that this experience fell below your expectations. Nevertheless, thank you for making the effort to communicate the other positive aspects of your recent stay, which is also shared with our team. We hope this experience will not impair your trust in Sofitel Krabi and that we sincerely hope to welcome you again. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Navdha Families - 07/08/2019 AccorHotels review
« So good that I want to go back ! »

There is so much to say about our trip and share our wonderful experience. We were well looked after and felt at home. From pool, to table tennis, to spa, to gym, to yoga to kids club - list goes on and on. Such an amazing choice of activities for kids and adults. In spite the fact, my family and I had special dietary requirements, the chefs at both the restaurants accommodated our requests and produced amazing food. Thank you to Chef David and Chef Marco and their wonderful team. I would also personally like to thank Steve at the bar who went an extra mile to make sure we were looked after. He was courteous, paid attention to smallest detail and was such a wonderful host. Selection of drinks and the wine list was elaborate and drinks were well presented. AND we loved the live music at the bar from very talented bands. The whole atmosphere was an absolute Joy! I also want to thank Sofitel Sports team who organised yoga classes every morning. I used the gym everyday which was well looked after and enjoyed the steam/sauna afterwards. Thank you Menn. We made beautiful memories and came home totally recharged. Can't wait to be back at Sofitel Krabi. Thank you to every one.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'RV', Thank you for sharing your detailed and beautiful review. We are over the moon to hear of your Magnifique stay about our facilities as well as the exceptional service from our friendly Ambassadors. We will definitely pass on your compliments to the entire team, especially to Chef David, Chef Marco, Steven and Khun Men, who made your stay an incredible one. Your positive feedback will motivate them to keep up their good works. We cannot wait to welcome you back again soon at Sofitel Krabi Phokeethra. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Sally W. Solo - 05/08/2019 AccorHotels review
« Relaxed and recharged »

I always enjoy my short stays at Sofitel,Krabi.It is lovely to escape and relax in wonderful surroundings and with fantastic staff,I feel like it is my 2nd home.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'SW', Thank you for sharing your heartwarming feedback. We are over the moon to read that you had a relaxing and fantastic stay with us and that you felt like your second home here. Your motivating feedback is always appreciated by our hard working team. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Catherine K. G. Families - 05/08/2019 AccorHotels review
« Staff are incredible, facilities are immaculate, and enjoyed the many activities offered. »

The staff so kind and accommodating and went to great lengths to make sure our family enjoyed our stay. We very much enjoyed the activities offered by the hotel including island trips, cooking class, boxing classes. The resort itself was clean and offered something for everyone in our family.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'CK', Thank you for sharing your beautiful review. We are very happy to read that our team went out of their way to ensure your Magnifique stay with us and that you loved our facilities as well as the activities provided. We will definitely pass on your great feedback to the entire team. Once again thank you for choosing Sofitel for your recent stay in Krabi. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Miranda M. Families - 05/08/2019 AccorHotels review
« Relaxing »

It is clean and staff are helpful and friendly. However, menu is limited in the coffee shop and transportation costs are extremely high.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'MM', Thank you for sharing your positive review. Glad to read that you had a relaxing stay with us and that you appreciated the assistance and friendliness of our Ambassadors. Your great satisfaction means a world to us. We noted also your comments regarding the menu in our bar as well as the price of the transfer and will pass on to the concerned team. We look forward to welcoming you back again at Sofitel Krabi Phokeethra. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Daman Families - 05/08/2019 AccorHotels review
« Nice warm stay with comfort. »

It was good stay with comfort and great breakfast. Reception staff was good and very welcoming specially the one who checked us in. There is a lot of improvement required in room dining. Buffet breakfast had a huge spread with many options of Japanese, Chinese, Indian and others. Good selection of juice and bakery section. The swimming pool was big and lot of activities happened around the day. Overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'DS', Thank you for sharing your positive review. Glad to read that you had a pleasant stay with us and that you were impressed by our rich breakfast, our gigantic pool, our activities as well as the service from our Ambassadors. Your feedback regarding the in room dining service has also been noted by our F&B Manager who will review this with the team. Once again, thank you for choosing Sofitel for your recent visit in Krabi. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Nitin K. Friends - 05/08/2019 AccorHotels review
« Amazing »

I had a wonderful experience. I had come to attend a friend's wedding at resort. While I was impressed by everything, the one thing that stood out was the incredible staff. Everyone was courteous, attentive, and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'NK', Thank you for sharing your beautiful review. Glad to read that your overall experience was fantastic and that you highly appreciated the attentiveness and the professionalism of our Ambassadors. We will definitely pass on your motivating feedback to the entire team. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Chaehong S. Families - 04/08/2019 AccorHotels review
« Fantastic experience »

Fantastic experience

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'CS', Thank you for sharing your positive review. Glad to read that you had a fantastic stay with us and that you were satisfied by our services. We will definitely pass on your kind feedback to the entire team. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Cdr. M. L. Families - 02/08/2019 AccorHotels review
« The location, facilities and staff were all absolutely superb, and made for a top notch experience »

We ere there for a wedding and the ambience of the hotel, and the helpful, courteous and thoughtful staff enhanced the experience and we had a wonderful stay. Thank you. Merci beaucoup. We stayed in Room 234, and there was a serious problem which we did complain about but it was not possible to correct that unless we had vacated the room. Our children were in 235 so we decided to suffer it. The lintel along the length of the shower stall flooring is sloping towards the outside, so any water falling on it runs towards the door. What is worse is that there is a large gap in the corner and also between the bottom of the door and the floor. The rubber flap fixed along the bottom of the door is not effective, so it allows the water to run outside the shower stall., and the entire bathroom gets flooded with water. This needs to be looked into asap.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'ML', Thank you for sharing your positive review. We are very happy to read that you had a beautiful stay with us thanks to our location, our facilities as well as the exceptional services rendered by our dedicated Ambassadors. Your motivating feedback is always appreciated by our hard working team. Nevertheless, we regret to learn that you encountered the inconvenience in your room. We have shared this information with our Executive Housekeeper who will rectify the issue promptly. Once again, thank you for sharing your experience with us and we look forward to welcoming you back again soon at Sofitel Krabi Phokeethra. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Murray H. Friends - 31/07/2019 AccorHotels review
« Fantastic hotel »

Our stay was great, Claire who is in charge of the guests, is an asset to the Sofitel, she greeted us every morning with a warm welcome. Mae from the breakfast service is a lovely. The Chef’s looked after my wife with her allergy needs, nothing was to much trouble. Great team at the Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'MH', Thank you for sharing your heartwarming feedback. We are most delighted to read that you had a Magnifique time with us and that you were impressed by the exceptional services from Khun Claire, Khun May and Chef who made your stay an incredible. Your positive feedback will definitely motivate them to keep up their good works. We look forward to welcoming you back soon for another Sofitel experience. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

Justin P. Friends - 31/07/2019 AccorHotels review

Check in experience was painful

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 'JP', Thank you for taking your time to share your review regarding your recent visit. We regret to read that your check in experience fell below your expectations. Rest assured that this information has been noted by our Front Office Manager who will review with the team promptly. We do apologize for the inconvenience caused. Nevertheless, thank you for making the effort to communicate the other positive aspects of your recent visit, which is also shared with our team. We hope this experience will not impair your trust in Sofitel Krabi and that we sincerely hope that we have another opportunity to welcome you again. Yours Sincerely, Poorit Nookua Guest Experience Manager - Sofitel Krabi Phokeethra Golf & Spa Resort

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