Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

4.5/5 9,867 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in available from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

CANON8.05 km / 5 mi SCHLUMBERGER0.1 km / 0.06 mi
JETAIR6.44 km / 4 mi

Congress centre

BRIGHTON44 km / 27.34 mi

Exhibition and convention centre

BRIGHTON44 km / 27.34 mi

Exhibition centre

BRIGHTON44 km / 27.34 mi

Your meetings and events

Sofitel London Gatwick is an exceptional meeting and conference venue near London with easy access for local and international business travelers. InspiredMeetings planners help you arrange conferences and events at London Gatwick for up to 300 people.Delegates and business guests can step off the plane or train at Gatwick check in at the welcome desk and find one of eleven inspired meeting rooms spread over two floors. The hotel boasts plenty of accommodation and parking.Wi-Fi cutting-edge audiovisual equipment and a business center are standard. Coffee breaks business lunches in La Brasseries private dining salon or perhaps a cocktail party at Kua Bar turn your Gatwick meeting into a special event.

Sofitel London Gatwick Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOCKFORD 16 m2 3 m 10 0 6 0 0
REARDON 16 m2 3 m 8 0 6 0 0
DRISCOLL 22 m2 3 m 14 0 8 10 0
WARWICK 31 m2 3 m 25 10 16 12 15
LACEY 37 m2 3 m 25 15 14 16 15
EXECUTIVE BOARDROOM 47 m2 3 m 0 0 16 0 0
JACKAMAN 47 m2 3 m 40 18 15 20 24
MARLOW 47 m2 3 m 40 18 16 20 24
WATERS 47 m2 3 m 40 18 16 20 24
MARCEL 60 m2 3 m 50 24 22 34 30
DESOUTTER 1 91 m2 3 m 90 35 45 50 50
DESOUTTER 2 91 m2 3 m 90 35 45 56 50
DESOUTTER 3 91 m2 3 m 90 35 45 50 50
DESOUTTER SUITE 267 m2 3 m 300 100 80 160 220
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 518 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 36,595 reviews

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 9,867 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
L M. Couples - 15/07/2019 AccorHotels certified review
« The experience was exytreamly good »

Very good However there should be at least two counter desks for Accor members, when we arrived there was only one desk and two people were in front of us, although we had checked in online we had to queue for the keys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Mr T. C. Families - 15/07/2019 AccorHotels certified review
« Best Gatwick airport hotel »

We have stayed at all Gatwick airport hotels and this was the best experience. Modern,clean, helpful staff and a good nights sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Karen Solo - 15/07/2019 AccorHotels certified review
« always very good »

i always enjoy staying at your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Ali B. Couples - 15/07/2019 AccorHotels certified review
« Pre flight stay »

A short but very sweet stay in a very spacious premium room with access to the VIP floor where hot canapés and a glass that was always full (thanks the the lovely lady Alexandria), kept us going.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Raymond W. Solo - 15/07/2019 AccorHotels certified review
« Good service great hotel »

Arrived 2am collected keys with online check in good room good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Åse Business - 15/07/2019 AccorHotels certified review
« Nice quiet atmosphere »

Nice quiet room with comfy beds. Friendly staff. Good breakfast. Nice fitnesroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Julie F. Couples - 15/07/2019 AccorHotels certified review
« Excellent overnight stay & meal before our early flight the next day. »

Everything was good, as always. It was nice to have our room upgraded. The meal in the brasserie was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Heidi S. Friends - 15/07/2019 AccorHotels certified review
« Comfortable, relaxing and well appointed. »

We just returned from a 7 day cruise in Croatia. All of us were tired and wanting to relax. London was the layover for our return flight to Seattle, WA. Gatwick Sofitel was quiet, comfortable and well appointed. I had a wonderful night's sleep and breakfast was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Paul G. Couples - 15/07/2019 AccorHotels certified review
« Amazing hotel »

Clean friendly awesome restaurants Vanda

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Julie W. Couples - 15/07/2019 AccorHotels certified review
« Sofitel London Gatwick - beautiful hotel »

We stayed with you for one night before flying on holiday and our room was wonderful and clean. We had a view of the airport and could see the flights going out. We would highly recommend this hotel as the staff were immaculately presented. The hotel was so clean and fresh and the rooms comfortable. We will definitely book you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Jo G. Couples - 15/07/2019 AccorHotels certified review
« Over night stay with parking »

Check in was chaotic on the Saturday afternoon Tried to check in at central desk as vacant Turned away told the operative was with a guest Although no other person visible Having checked in on line also an Accor club member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ken G., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and ambassadors have also been advised in order to prevent future occurrence. Once again please accept my sincere apologies for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle Nganzie Guest Relations Executive

Anonymous Families - 15/07/2019 AccorHotels certified review
« VERY CLEAN AND ORGANISED FRIENDLY HOTEL »

WE OFTEN STAY THERE IN TRANSIT. ONLY DOWNSIDE IS LIMITED AND UNEXCITING RESTAURANTS AND BAR AREAS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

John. M. Couples - 15/07/2019 AccorHotels certified review
« Quiet and peaceful and happy »

Surprisingly quiet! I couldn't believe that it was a airport hotel. My home in California is 5 miles from the airport and it is louder at night than this hotel room was. The hotel staff were on point and very helpful for me when I asked for direction to the airline check-in counter they knew exactly where I was looking for and helped me get there without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Amy Y. Friends - 15/07/2019 AccorHotels certified review
« Good overnight pre flight stay »

Check in experience was good and rooms comfortable. The hotel is great location right by the airport terminal and reasonable price given this. We didn’t use any other services due to brevity of our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sharon D. Couples - 15/07/2019 AccorHotels certified review
« Mrs »

Always a restful stay before a flight. Comfortable bed, clean and spacious and my request for a runway view was met ...much appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

D A. Business - 15/07/2019 AccorHotels certified review
« Consistency is key »

Last week was my third stay over at the Sofitel Gatwick Airport, and also the first time I have booked one of your meetings rooms and had colleagues stay over as well, and I can safely say that you are fast becoming one of my favourite hotels to use on Business. Why - the quality, but perhaps more importantly, the consistency of the service myself and my colleagues receive when we use your hotel is brilliant. Your greatest asset being the friendly, attentive and helpful staff who great you with a smile, a can do approach to service and genuine interest in helping make your stay / meeting as enjoyable as it can be. We will be using your hotel quite regularly over the coming months and I know it is something that we will look forward to every time we do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Anonymous Families - 15/07/2019 AccorHotels certified review

Safe and reliable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Geoffrey Friends - 15/07/2019 AccorHotels certified review
« Dr. David Geoffrey H. »

The delight in staying at the Sofitel Hotel Gatwick is it's reliability. The beds are amazingly comfortable as are the pillows. The rooms are always spotlessly clean and all your staff are very helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sean D. Couples - 15/07/2019 AccorHotels certified review
« This time not so good »

We arrived late at 10pm and check in was great and quick. We received a voucher for complimentary drinks which was very nice and unexpected. We had dinner at Urban Cafe excellent as always and finished off with our two complimentary glasses of wine in the bar. We went to bed ar around 11.45pm as we had an early flight to catch. At 3.55am we were awoken with knocking on our door I’m a heavy sleeper so my wife woke be a little shocked to say there was someone at the door. I did not open and spoke through the door to find out it was a awake up call that I had not ordered. Anyway I reported it to reception next morning with a bit of an angry wife as she did not go back to sleep and was informed that the procedure is policy if the phone was not answered in the room so somebody missed a wake up call, not the end of the world for us but could have started our holiday without the hassle.

Elise B. Families - 15/07/2019 AccorHotels certified review
« Convenient and comfortable »

Reception staff gave poor welcome. Took a long time and inefficient. Did not give us receipt card for car keys causing delay when picking up car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D B., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and the concerned ambassadors have been advised in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle Nganzie Guest Relations Executive

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