Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

4.5/5 9,920 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in available from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

CANON8.05 km / 5 mi SCHLUMBERGER0.1 km / 0.06 mi
JETAIR6.44 km / 4 mi

Congress centre

BRIGHTON44 km / 27.34 mi

Exhibition and convention centre

BRIGHTON44 km / 27.34 mi

Exhibition centre

BRIGHTON44 km / 27.34 mi

Your meetings and events

Sofitel London Gatwick is an exceptional meeting and conference venue near London with easy access for local and international business travelers. InspiredMeetings planners help you arrange conferences and events at London Gatwick for up to 300 people.Delegates and business guests can step off the plane or train at Gatwick check in at the welcome desk and find one of eleven inspired meeting rooms spread over two floors. The hotel boasts plenty of accommodation and parking.Wi-Fi cutting-edge audiovisual equipment and a business center are standard. Coffee breaks business lunches in La Brasseries private dining salon or perhaps a cocktail party at Kua Bar turn your Gatwick meeting into a special event.

Sofitel London Gatwick Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOCKFORD 16 m2 3 m 10 0 6 0 0
REARDON 16 m2 3 m 8 0 6 0 0
DRISCOLL 22 m2 3 m 14 0 8 10 0
WARWICK 31 m2 3 m 25 10 16 12 15
LACEY 37 m2 3 m 25 15 14 16 15
EXECUTIVE BOARDROOM 47 m2 3 m 0 0 16 0 0
JACKAMAN 47 m2 3 m 40 18 15 20 24
MARLOW 47 m2 3 m 40 18 16 20 24
WATERS 47 m2 3 m 40 18 16 20 24
MARCEL 60 m2 3 m 50 24 22 34 30
DESOUTTER 1 91 m2 3 m 90 35 45 50 50
DESOUTTER 2 91 m2 3 m 90 35 45 56 50
DESOUTTER 3 91 m2 3 m 90 35 45 50 50
DESOUTTER SUITE 267 m2 3 m 300 100 80 160 220
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 37,008 reviews

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 9,920 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
rina5652 Couples - 13/08/2019 TripAdvisor review
« Perfect in every way »

Lovely, quite, clean hotel with excellent service. Wonderful for an overnight stay prior to a flight. Access to the executive lounge was an extra bonus. Room was perfect for an overnight stay, but a bit on the small side for a long stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Rina! “Wherever you go, go with all your heart” – Confucius Thank you for leaving such a lovely review regarding your recent stay. It is wonderful you read how excellent you found the staff, how clean the hotel is and so quiet especially so close to the airport. Your comments have been shared with the team. I look forward to personally welcoming you back in the near future. My best regards, Gabriela Libanio Guest Experience Manager

Ruth G. Couples - 11/08/2019 AccorHotels review
« best hotel in Gatwick! »

Comfortable room & lovely breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sally S. Friends - 11/08/2019 AccorHotels review
« Mrs S. »

Very good , efficient and excellent location for Gatwick flights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Brian D. Families - 11/08/2019 AccorHotels review

Hotel is fine, we got a room upgrade which is great but probably caused the biggest issue which was the room a/c. By the time we realized it wasn’t working it was too last as our baby was already sleeping. It became a furnace during the night and neither my ode or I got much sleep. I tried a bunch of Different combinations to the old antiquated rotary control panel with no luck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. First and foremost please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has impacted your overall satisfaction. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points to our Maintenance Manager for further review in order to prevent similar situations in the future. Whilst I cannot turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Sincerely, Rosa Lehikoinen Guest Relations Executive

Liam Couples - 11/08/2019 AccorHotels review
« Should not be called a Sofitel. This is a Novotel at best »

I've stayed in many Sofitel hotels around the world and can say that this is the lowest standard Sofitel I've stayed at. The lobby is nice, however that is where the nice ends. The room is a small and a depressing place to be. Desperately in need of renovation. There isn't even glassware in the rooms if you want to have an evening drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. First and foremost please accept my sincere apologies as I do recognize that the shortcomings you had encountered during your recent visit has impacted your overall satisfaction. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points to the relevant Head of Departments for further review. Whilst I cannot turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. I would like to remain at your assistance for any upcoming visit in order to ensure you of a relaxing stay with us. Sincerely, Rosa Lehikoinen Guest Relations Executive

Erik C. Couples - 11/08/2019 AccorHotels review
« Incredible »

The staff were so helpful, even prior to us staying. I’ve been wanting to surprise my wife for our 2 year anniversary and guest services fully helped me do this. I couldn’t be any more thankful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very happy to hear that we were able to help you make this stay special for your 2nd Anniversary. We wish you many happy years together! If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Rosa Lehikoinen Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Paul Couples - 11/08/2019 AccorHotels review
« A comfortable hotel »

I have stayed at the Sofitel gatwick a number of times now.... is a great preflight location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Slm Business - 11/08/2019 AccorHotels review
« Excellent Airport Hotel »

Good hotel with clean comfortable rooms. Food service a little slow at busy periods but acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. I have also passed you valued points to the relevant head of departments for further review and action. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Robbie M. Families - 11/08/2019 AccorHotels review
« Poor »

Everything was fine except the door connecting the 2 rooms was no opened. I called reception and they said they would send someone. We waited 30 mins by which time the kids were hungry so we went to dinner. When we returned from dinner it was still locked by which time the kids were tired and couldn’t go to bed so I contacted reception again and finally someone came. He was very rude and unfriendly and made it feel like we were bothering him. Not something I would expect when staying in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., First and foremost, please accept my sincere apologies for the shortcomings you have encountered on your recent stay with us. I do recognise that this has impacted on your overall satisfaction. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer, therefore please rest assured that we are taking the appropriate measures to address the problem and prevent any similar occurrence in the future. Our Front Office Manager has taken your feedback very seriously and asked for her apologies to be linked with mine; rest assured that your points have been further discussed with the concerned ambassadors who are extremely apologetic for the inconvenience caused to you. Additionally, the appropriate re-training of the reception team on such procedures has been put in place in order to prevent other guests being similarly inconvenienced in the future. I would like to remain at your disposal for any further requirements you may have to ensure that you experience a relaxing and an enjoyable stay. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Simon J. Families - 10/08/2019 AccorHotels review
« Excellent service at reception and good rooms »

We had excellent service from the moment we pulled up in the drop off area outside the hotel. Our luggage was taken straight to reception and the reception staff were very helpful sorting everything out and arranging our luggage to go to our rooms. It was a very short stay as we had to be out by 3.30am to get to our flight but checkout was fast too and we were very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Di… Couples - 10/08/2019 AccorHotels review
« Comfortable and Convenient »

For anyone flying out of Gatwick in the am, this is a most appropriate place to stay. To get the hassle out of getting to the airport done the day before flying is a good move. The room was very comfortable and made it easy to relax and have an early night, making the morning start much more civilised with only a short, undercover stroll t9 check-in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Uma Families - 10/08/2019 AccorHotels review
« Clean and efficient »

Easy check in, parking taken care of. Nice clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your rating regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

D D. Families - 10/08/2019 AccorHotels review
« Almost another perfect stay.. »

I had booked 4 rooms and 3 were the Junior Suites and were all good. My was a 'luxury room' - but sadly the room was next to a generator and so I could not sleep - it was very noisy. Also the luxury rooms are not as well presented as the Heathrow Sofitel. Overall it was still a good stay.

Mrs M. Families - 10/08/2019 AccorHotels review
« Mrs M. »

The Sofitel is the perfect place to stay at Gatwick Airport. The staff and the hotel make a great start or end to any holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Kate W. Families - 10/08/2019 AccorHotels review
« Peaceful »

Beautifully clean and quiet hotel ....perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

C G. Couples - 10/08/2019 AccorHotels review
« Great service »

It was such a relief to be able to check in early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Matt Couples - 10/08/2019 AccorHotels review
« very nice hotel »

Nice people nice room amazing food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Caroline H. Couples - 10/08/2019 AccorHotels review
« Mrs »

We stayed over night for an early flight in the morning. We found the stay to be pleasant enough and felt looked after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Debbie O. Families - 10/08/2019 AccorHotels review
« Great staff nice food shame the furniture isn’t up to scratch »

Stayed at the Sofitel many times and always had an amazing stay. Was given a room that was clean but the furniture was in terrible condition with scratches and broken parts. Spoke to hotel staff and was moved without any issues. The reception staff and friendly and efficient. Comfortable beds and pillows. Will stay again but maybe the prices should be reduced to reflect the old furniture. Or maybe an upgrade is due

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O., Thank you for taking the time to write this detailed review, it is very helpful to always improve our procedures and standards. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points about the room and furniture conditions to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. I would like to also remain to your assistance for any upcoming visit. Please do contact me directly so that I can personally ensure that your preferences have been met. Thank you for highlighting your experience with us. It is my sincerest hope that we get the opportunity to welcome you back in the near future Sincerely, Rosa Lehikoinen Guest Relations Executive

Laura Families - 09/08/2019 AccorHotels review
« Fantastic hotel »

I booked this hotel due to its convenient location. The hotel was lovely. As soon as I arrived at the train station we had to walk for 2 minutes down a tunnel that smelt beautiful towards reception. Service was swift, the room was lovely as were the amenities. I’d definitely come back here if I were to use gatwick again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

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