Hotel - Novotel Marrakech Hivernage
Novotel Hotel Novotel Hotel

Novotel Marrakech Hivernage Hotel

4.0/5 1,818 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 AccorHotels Rating 1,725 reviews

Our guest reviews for
Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,818 reviews
Eduardo P. Friends - 17/09/2019 AccorHotels review
« Novotel Hivernage »

Service was terrible and NOT to the level of a Novotel ! I did the prior Online chek-in informing of our early arrival timing 10h30am, they finally gave us the rooms passed 3pm ! Unacceptable ! Everything looks old, damage, dirty and in bad condition; whether you are at the Pool, the restaurant or the rooms ! House Keeping worse, they kept forgetting to bring the water bottle (we are lucky when they dont) and if by mistake you left it in the room they would still it to force you to buy it at the restaurant ! Scandalous ! They never cleaned the rooms before 3pm ! The Night shift reception, unfriendly, rude and incompetent ! Honestly beside the great location this property should either go through a major renovation ENTIRELY or been taken out of the ACCOR Chain; with which I will have a strong debriefing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDUARDO P., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shalom E. Couples - 16/09/2019 AccorHotels review
« Mr »

It was a great pleasure to stay, we very much enjoyed the service and reception throughout our stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHALOM E., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maria A. M. R. Families - 15/09/2019 AccorHotels review
« expected more »

we decided to reserve in Novotel first of because we knew the chain and we know what we will find.(w e had stay in others Novotel in Europe and Egypt) so more or less we had an idea .But this was completely disappointed. We stayed in room 116 , just coming out of the elevator we felt the smell of humidity, tabac and uncleaned air. Then the carpet full of stains , looks like it mus have to be change. The room normal still the same carpet and smell and it was not the clean it should be......By the way our friends stayed in room 506 it was a bit better but the clening the same... In any HOTEL YOU LOOK FOR: CLEANING, GOOD REST (MATRESS) AND NO SMELL .

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIA ANGELICA MELLA r., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ricardo M. Families - 06/09/2019 AccorHotels review
« Quality and price mixed in profitable way in Marrakech! »

Nice and quiet place to stay with the family. Clean, organized and available personnel all teh time. Very well located to get to the top view sights in Marrakech. Must comeback and enjoy the opportunity to stay at Novotel because was a good surprise!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICARDO M., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tim G. Couples - 01/09/2019 AccorHotels review
« Pleasant hotel. »

Reception were very welcoming and efficient, as were all the staff. The room was clean, a good size with a large bathroom. Excellent view from the balcony to the pool and gardens. Aircon and refrigerator were both in need of service. Restaurant tapas was very good as was the local wine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIM G., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Samia L. Business - 27/07/2019 AccorHotels review
« Good hotel, well located, nice staff. »

Nice hotel, room is spacious. Nice pool. Good breakfast. I have stayed in this hotel several times and will definitely go back.

Zoe Friends - 16/06/2019 AccorHotels review
« Most disappointing stay »

After several bad experiences, eventually someone took responsibility and started some customer service

Chris Solo - 10/06/2019 AccorHotels review
« Chaos pur »

Total unprofessionelles Personal.

Eli G. Solo - 10/06/2019 AccorHotels review

I stay the first night at room 318 and I left the room for few hours and put on my door the design do not disturb . When I come back someone was entering my room and took my optic sun glasses worth 600 euro . In the floors of this Hotel is no cameras to see who enter the rooms The stuff in the reception was very nice and told me because there is no camera in the floor everyone can enter from outside the room And do what he want of course is not helping me to get my glasses and my all stay there in Hotel was destroy because of that . I only can say just been friends in the hotel but have no Securty in the Hotel for me is very bad .

Stuart C. Families - 10/06/2019 AccorHotels review
« Nice Hotel, Good Food, but overcharged on final invoice for food included in our package. »

Overall the hotel had a pleasant atmosphere, is in a good location and served great food in the Bazzart Restaurant, particularly the Ramadan breakfast buffet in the evening. Staff were generally polite and friendly. The points that let it down was: - Housekeeping often had to be prompted for supplying things like coffee, cups and enough towels etc. - Collusion between some of the hotel staff and the local taxi drivers to over inflate prices when hailing a cab for hotel guests and pocketing some of the fare for themselves. Maybe this is just Moroccan culture of bartering? - The Ramadan evening buffet meal was included as part of our package as a party of 6 adults and 3 children, yet upon checking the bill I found we were overcharged for this.

Mitch Families - 06/06/2019 AccorHotels review
« Average hotel but be wary with the hotel reception staff »

Overall the hotel and facilities are below European standard and in desperate need of an overall revamp. During our stay, we had a few issues with the room as locks, TV and the water pressure in the bathroom seemed to be low but these did not bother us so much as we were always out. The pool was pleasant enough for the children to play and relax. The only thing we enjoyed during our stay is the Ramadan buffet/dinner which offers many variety of foods but on the downside, I've never seen so many food waste in my life. People are so greedy by taking so much food that they could never consume. Lastly, what I hated the most was when checking out of the hotel en-route to the airport, the hotel staff specifically the young man with the glasses behind the reception desk did his best to mislead us one last time by flagging a taxi outside the hotel and making further corrupt dealings with the driver by trying to charge us an extortionate fare to the airport. Luckily we walked away and got a better taxi fare elsewhere.

Melvin P. Friends - 03/06/2019 AccorHotels review
« Overall a very good experience »

Hotel was great it is what i expect from Novotel. One recommendation though in all other Novotels that i have stayed there are always at least 2 bottles of water and coffee for two each day. This location gave one bottle and one coffee for two people in the room. Especially considering where you are you might want to rethink that. I know yes one can go down and purchase additional water, but come on - Really!

Emilia Couples - 29/05/2019 AccorHotels review
« Horrible »

It was the worst hotel I've ever stayed at. It was far from Novotel standard. This place should be shut down completely. Frankly speaking, this hotel ruined my entire trip to Marrakesh. Not only the building is old, furniture disgusting and walls dirty but there are coackroaches running around the room. Every morning there were insects on the shower cabin. Doubt this place would pass any healthy checks.

Roger C. Couples - 28/05/2019 AccorHotels review
« A 2-1/2 Star level hotel in a prime Marrakech location »

Well below the Novotel standard in all aspects (service, accommodation, food). I am an AccorHotels member and was very disappointed.

L M. Couples - 21/05/2019 AccorHotels review
« Great location and reasonable price »

Stayed for two nights in April 2019. Check in straightforward. Room a good size with balcony overlooking pool. Toilet is separate to bathroom which is fairly standard in Morocco however toilet is so small when sitting down your knees are almost touching the door. Not for anyone who is claustrophobic. Had dinner on one night. It was fine despite getting the order mixed up. Breakfast is good. Staff are all very welcoming and pleasant. This hotel is ideal for a short stay and is within walking distance of Jemma El Fna. Plenty of restaurants in the area. Will return at some point.

Mg Friends - 15/05/2019 AccorHotels review
« Not a usual Novotel experience »

Staff were friendly and tried to be helpful, but overall wasn't a great Novotel experience. The check in process was very difficult, with only one room being issued at first when we'd reserved two, and then being charged in multiple transactions on credit cards when we'd already paid online and had to have the additional charges reversed later. Food and drink service takes a very long time, though when it comes the food was nice. Recommend going early for breakfast through, as the food is not kept hot and if you go towards the end of the scheduled breakfast time dishes which are meant to be hot are cold. Location is good, beds are comfortable. AC was present but not effective, and even in early May when I was there it was too warm in my room.

Tas Couples - 14/05/2019 AccorHotels review
« good, but customer service could be better »

Had to ask twice for 2 water bottles, they kept leaving one for us. Also asked for black breakfast tea bags to be substituted instead of the green tea.was told they do not substitute. Strange policy??

Couples - 14/05/2019 TripAdvisor review
« Average service for a 4 star hotel and for a Novotel hotel »

Here on short few points regarding our stay at Novotel Marrakech: - we booked a superior double bed room with pool side view - we got to the hotel and at checkin we asked about the availability of a room upgrade (as per Gold Membership policy). The man in charge at the reception was barely speaking English and he changed our room to one that was the same but on the other side, with street view and very very noisy - we changed our room next day, and we got one with the pool side view, but the air conditioning was not working properly and the window opened suddenly and won't close anymore. After 2 tries the technical team of the hotel managed to find a workaround to fix the window - Breakfast was open from 7 o'clock, anyway at 8 o'clock you can't find too many meals, only if you asked for. There was no one who checked if any meal was empty to refill this. - Same breakfast meals every day, nothing changed during our stay and average variety of the meals - last day we tried to order room service but it was closed for 2 hours because they were serving only a buffet. - the hotel need for sure some renovations I overall rated this stay with average as I had the worst service ever in a Novotel Hotel and I stayed in some Novotel Hotels until now around the world.

Palmyra Couples - 30/04/2019 AccorHotels review

GOOD: had a reservation for 3 nites only but needed to extend my stay for additional nights over Easter weekend, although they kept saying no rooms were available at the end they were able to accommodate our reservation which was wonderful. Breakfast buffet is plentiful and very good. Hotel Location is great and safe. Hotel Decor is great BAD: Rooms and Doorway needed to be cleaned, had to request my room to be cleaned and vacuumed, so maintenance is ok but not great. Booked a tour through Amir, a hotel employee in the reception, he adviced that it was safer, guaranteed and professional this way, turns out that Amir charged us twice as much for the tour, nor was it in the language requested to be paid in cash and not through our room or cc and it everything but those three things, felt taken advantage off and very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PALMYRA Z., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will check with Amine what was wrong with your tour and let you know. we are starting a renovation on the 3 and forth floor ans we will have new fresh room for your next trip Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Daniel Business - 29/04/2019 AccorHotels review

Rooms noisy, double glaze windows and doors do not seal the noise if the door does not seal properly. faulty lamp just unplugged and left. Staff reception staff unhelpful. Advertising free mineral water as a selling pitch. which means ask reception if you don’t have a bottle in your room and you can have one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL P., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates