Hotel - Mercure Paris Gare de l'Est Magenta Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de l'Est Magenta Hotel

3.5/5 643 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 17:00 - 01:30
    • Opening hours : Week-end 17:00 - 01:30

Business services

  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

PARC EXPO VERSAILLES10 km / 6.21 mi VILLEPINTE24 km / 14.91 mi

Our rooms

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

  • 45 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 2,346 reviews

Our guest reviews for
Mercure Paris Gare de l'Est Magenta Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 643 reviews
Colin Couples - 31/07/2019 AccorHotels review
« Good location and nice room »

Close to Gare du Nord and Gare L'est in a sidestreet off the main Avenue Magenta. Good standard room with air conditioning that worked well. Outside temperature were around 39 Degrees! Reception staff friendly and helpful.

Claudia D. Couples - 25/07/2019 AccorHotels review

We booked and room and noticed AC didn’t work for the night :( - staff were very helpful and upgraded us to a premier suite ! With free mini fridge contents - was very nice of them

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. D., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again among us and become your number one address in Paris !  Regards, Thomas P

Steven C. Couples - 07/07/2019 AccorHotels review

Friendly welcome and Team; Corridors of hotel and room very ordinary and rather overpriced

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. C., We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Experience and customer satisfaction is the heart of our project, in this your confidence and your opinion is very important. Know that we will begin a renovation of our rooms in terms of decoration for the end of 2019! Being attentive to your remarks, would you have taken pictures of the insects that you saw in your room? If yes can you send them to the following address h6… to my attention. Looking forward to welcoming you again and eventually becoming your number one address in Paris! We ask you to believe in the expression of our best feelings. Thomas P

Ji H. J. Solo - 05/07/2019 AccorHotels review
« Excellent Stay! »

This was my second time visiting Paris, staying for three nights. I really enjoyed staying at this accommodation. Despite the location, it was relatively quiet in the evening and I had a good nights of sleep. The bed was comfortable and toilet shower was really good. Breakfast in the cozy basement was satisfying. There was a minor issue with regards to my room key, but was not a big deal - it was sorted it with professional manner. Staffs were friendly and professional with good speaking English. I would love to stay at this again next year I travel to Paris!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. J., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again among us and eventually become your number one address in Paris!   Regards, Thomas P

Friends getaway - 05/07/2019 TripAdvisor review
« Excellent Stay! »

This was my second time travelling to Paris for work/holiday purpose, staying at this accommodation for three nights. This accommodation is located at the walking distance of Gare du Nord and Gare de L'Est. Despite the fact the accommodation is located in the centre of the city because of its location (just around the corner of the big road), it is extremely quiet in the evening and I actually had a good sleep (and comfortable bed). The shower in the toilet was really good. The rooms are small though. Staffs are very helpful and friendly with good English speaking. Breakfast in the cozy location was satisfied. There was little problem with the room access for the first two days, but it was just minor one and sorted it out very professionally. I would love to stay here again next year if I travel to Paris!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. Ji Hun J, We thank you for your comments following your stay with us. What was our pleasure to have read you !! It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Do not hesitate to contact us directly for your next stay, we will allocate you one of our many best rooms! Looking forward to welcoming you again and becoming your number one address in Paris! We ask you to believe in the expression of our best feelings. Thomas P

Anonymous Friends - 04/07/2019 AccorHotels review

Pleasant staff. Quiet rooms

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr M., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again among us and eventually become your number one address in Paris!   Regards, Thomas P

Veevee Couples - 01/07/2019 AccorHotels review
« Leaking ceiling »

Had a room with a leaky ceiling right above the toilet. With the extent of wetness on the ceiling, i do not believe that Mercure is unaware of the inconvenience and discomfort to its guests. I tried to ask for another room the first night but then was told the one other room was not as good, and on the second night - That the other had no AC. Unacceptable especially since Paris was having the heatwave. Also paid for a room for 2 but only had 1 bottle. Room cards do not work and require a second trip down to reception to check and reissue. Not sure about mercure but I did not get an upgrade as part of my member privilege, despite arriving at the hotel in the morning but only getting the room key in the evening.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. K. It is with particular attention that we have read your comments as a result of your stay with us We apologize for the inconvenience and thank you for taking the time to write to us, We are very concerned to offer quality services to our customers, to improve your feedback we are very valuable. Experience and customer satisfaction being the heart of our project, do not hesitate to give us a detailed feedback on the fact that our home was not up to your expectations. Please note that we have taken the necessary measures on the technical points you have mentioned. Your confidence is essential for us, do not hesitate to come back to me directly during one of your next trips in Paris and I will give you one of our best rooms privileges with a very attractive rate on the period of your choice. Despite this incident, we hope to keep your trust and stay tuned. Looking forward to welcoming you soon in our establishment and show you our real potential! Thomas P

Dimitris Families - 28/06/2019 AccorHotels review
« Nice and quiet stay in the city center »

Every was great, nice and kind staff

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr L., We thank you for your comments following your stay with us! It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. PS: We will see each other on Thessaloniki in the near future !! Looking forward to welcoming you again and becoming your number one address in Paris !! we beg you to believe, in the expression of our feelings the best! Thomas P

Jane Couples - 13/06/2019 AccorHotels review
« Perfect location, hotel and welcome as always »

Lovely welcome. Room available despite us being a little early for checkin. All staff friendly and helpful and comfortable stay all round.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs P. We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to see you again soon and become your number one address in Paris !! Regards, Thomas P

Vossdarmstadt Business - 05/06/2019 AccorHotels review
« I like this hotel with all the advantages & disadvantages »

well located for us - close to main station Gare del'Est and the public transport and a supeer service by Thomas on the front desk. He's my favorite for the employee of the year :-)

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. V., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html PS: Thank you Mr V., it is necessary to vote for me !! in any case always a pleasure to welcome you and to be able to discuss with you! We are sincerely happy to count you among our regular customers and to become your number one address in Paris !! Thomas P

John Couples - 02/06/2019 AccorHotels review
« Nice Hotel close to the stations »

The hotel is in a very convenient location for train and metro. The room we had is not very large but ok. The airco didnot work from friday until monday, so sleeping was not very pleasant. We informed the reception, but they said that no maintenance personel was available.... The toilet-pot was not good fixed to the floor, cracking sounds we you use it...

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr B. We thank you for your comments following your stay with us We are glad to see that overall your stay went well. We were disappointed however to read that the air conditioning did not work in your room. Problem since resolved by our maintenance team but we will update with our Reception and Maintenance teams to understand why no alternative solution was found for you. Experience and satisfaction being the heart of our project, the situation we deplore strongly and we will act so that it does not happen again. We hope, however, to regain your trust during a future stay with us and show you the real potential of our establishment! In this sense do not hesitate to contact us at h6… and we will allocate one of our best rooms with an attractive price on one of your next Parisian visits. Regards, Thomas P

Couples - 02/06/2019 TripAdvisor review
« Nice hotel close to Gare de l'Est »

The hotel is close to the stations, Nord and L'Est and the Metrostations. The room was not very large, the airco was not working the firts nights of our stay. The room was quiet, and clean. THe bathroom was very good with a rainshower.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr JohnBoele We thank you for your comments following your stay with us We are glad to see that overall your stay went well. We were disappointed however to read that the air conditioning did not work in your room. Problem since resolved by our maintenance team but we will update with our Reception and Maintenance teams to understand why no alternative solution was found for you. Experience and satisfaction being the heart of our project, the situation we deplore strongly and we will act so that it does not happen again. We hope, however, to regain your trust during a future stay with us and show you the real potential of our establishment! Best Wishes Thomas P

Anonymous Business - 30/05/2019 AccorHotels review

Small room, no A/C, no complimentary soap and moisturizer

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Legendre, We thank you for taking the time to write to us after your stay with us. We are sorry that the service and delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. experience and customer satisfaction being the heart of our project; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your confidence during your next stay. Looking forward to welcoming you soon to show you the real potential of our establishment! We ask you to believe in the expression of our best feelings. Thomas P

Vishal J. Business - 20/05/2019 AccorHotels review
« Convenient location & prompt service »

Most convenient location for Gare de L Est. Prompt check in, baggage storage and guidance from Virginie at front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VISHAL J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de l'Est Magenta. It is always a pleasure to receive positive feedback. I will share your comments with Virginie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chadia Deputy General Manager

Navneet Families - 13/05/2019 AccorHotels review
« Nice Comfortable Stay »

We had a nice and comfortable stay at the hotel. Its very close to Station and very well connected. Excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. B., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris!   Regards, Thomas P

Kevin Couples - 12/05/2019 AccorHotels review
« A very pleasant stay »

We thought the reception staff - Peti, was excellent. Very welcoming, helpful and friendly. Our only concern was the size of the room and the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. G., We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Know that we will send your comment to our colleague Peti, be sure! Do not hesitate to come back to us by email at h6… to share your feelings about your accommodation. Having seen on your rating scale that it was not up to your expectations. Looking forward to welcoming you again and eventually becoming your number one address in Paris! we beg you to believe, in the expression of our best feelings! Thomas P

Sharon T. Friends - 07/05/2019 AccorHotels review
« Amazing Stay »

Everything was perfect, cleanliness, customer service and location

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. T. We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html PS: hope to see you soon in Leicester !! We hope to welcome you once again among us and eventually become your number one address in Paris! Regards, Thomas P

Annaliese Families - 06/05/2019 AccorHotels review
« Satisfactory stay. Not exactly what I expected. »

Our stay was comfortable enough for our short stay. However, I frequently stay at Mercure in the UK and had expectations that the standard and quality would be the same. The description only for our family room was not what we got. We got a double room with a single z-bed/camp style bed in the corner. Our room had been described as large and the most superior room with a garden view. The view was into the yard which had a few weeds and a hose pipe in it. Breakfast was ok although it lacked atmosphere and the hot breakfast available was limited and on the buffet only. We only had the breakfast that was included in our stay on 1 morning choosing to buy breakfast from the local bakery on the other 2 mornings.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. L. We thank you for your comments following your stay with us We are however disappointed that the stay was not up to your expectations. Experience and customer satisfaction being the heart of our project, your opinion is very important. We will review the online description of our privilege rooms. Yet this one specifies that we have a sofa bed for a child up to 13. We will make a point with our reception team, about the description of our garden and also about the reception, something you did not appreciate, your feelings did not live up to your expectations. We will make the point so that explanations clearer. Regarding our breakfast, know that we will change the map of the current 2019 for more choices and flavors. However as you may have noticed, our hotel is 45 rooms, a small porter. Our breakfast room is in a setting that the majority of our customers appreciate but quite limited in terms of capacity and unfortunately we can not put everything we want to put in place. We hope, however, to regain your trust during a future stay with us and show you the real potential of our establishment! Regards, Thomas P

Ibtihal M. Business - 04/05/2019 AccorHotels review
« Very satisfying »

I always like to chose mercure hotels in any country I travel too , very relaxing , clean and comfortable , and ofcourse. Friendly in terms of budget

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Mustafa, We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris!   Regards, Thomas P

Michael G. Couples - 30/04/2019 AccorHotels review

We have stayed in the hotel several times and have always enjoyed it. In particular, the desk staff are very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. G., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again to join us and eventually become your number one address in Paris !!   Regards, Thomas P

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