Hotel - The Sebel Residences - Melbourne Docklands
The Sebel Hotel The Sebel Hotel

The Sebel Residences - Melbourne Docklands

4.0/5 738 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

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Leisure and activities

Catering

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Hotel location

Companies and event centres nearby

Exhibition centre

MELB EXHIBITION CEN2 km / 1.24 mi MELBOURNE EXHIBITION E CONVENTIO0.1 km / 0.06 mi

Your meetings and events

Perfect for small meetings, product presentations and workshops, our boardroom caters for up to 12 guests.The Sebel Docklands Ground Floor boardroom offers everything you need for an office away from the office. Natural daylight, complimentary WiFi, AV services along with an array of catering options booked with ease.All inclusive meeting packages available in The Sebel Boardroom. Host up to 12 guests in our ground floor, naturally lit space.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARD ROOM 30 m2 3 m 0 0 12 0 0
    • Flipchart
    • Soundproof
    • Screen
    • Audio and video equipment
    • Office
    • WIFI access
    • Airconditioned meeting room
    • Video equipment
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Offering 1, 2 or 3 bedroom apartments with spectacular city or harbour views. All apartments feature full kitchens, open plan living and dining area, private balcony, the option of 1 or 2 bathrooms, internal laundry and security intercom.

  • 95 rooms
  • 100% non-smoking hotel
  • 52 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Free access with phone card
    • Manual temperature control
    • Telephone
    • Baby bed
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Our guest reviews for
The Sebel Residences - Melbourne Docklands

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 738 reviews
Business - 12/11/2019 TripAdvisor review
« Okay room in an average hotel, but a really poor breakfast »

My room was nice and clean, well laid out - the bed wasn't the most comfortable ever, but good enough. The hotel reception & welcome were a bit messy but good welcoming service. The hotel location isn't the greatest - docklands lacks the vibrant culture of other areas around Melbourne CBD - but it is quieter which is a plus. The breakfast from the cafe attached to the hotel was poor and service okay at best, although it's hard to beat for value if you get the Accor $1 breakfast offer.

Couples - 27/10/2019 TripAdvisor review
« Disappointed Stay »

The location and reception staff (Callan & Iris) were very good. But the room was not clean. We had to get the cleaner in to clean the shower, doors, bathroom and mop the floors as they were dirty. The washing machine was filthy and we had to be cleaned. The bed had coffee stains and we had to replace the dooner and pillow covers as they were dirty and marked. The owner left his dirty mop in the laundry. Not good enough for a 4 start apartment

Our hotel has responded to the review
Our hotel has responded to the review

Dear josephK009, We thank you for your recent stay at The Sebel Docklands Residences and for taking the time to share your feedback. I apologize if there were some cleaning issues with your apartment; I thank you for reporting these while you were here and for giving us the opportunity to fix them. Rest assured this has been addressed with our Executive Housekeeper and her team as it should not have happened. Thank you for mentioning Callan and Iris, your kind words have been shared with them. We do hope you will give us a second chance and stay with us again. Kind regards Florence Hairie

Family - 24/10/2019 TripAdvisor review
« Value and Location »

Stayed in the 2bed,2bath apartment for two nights with good views of Docklands and coast.Great location for restaurants & bars and easy walking to Marvel stadium and railway station.Would stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nelliganken, Many thanks for your review regarding your stay with us, we are pleased to hear you enjoyed the convenience of our location and the comfort of our apartments. We look forward to seeing you again soon Kind regards Florence hairie

Friends getaway - 23/10/2019 TripAdvisor review
« Girls getaway »

After an initial hic up with our room which was sorted out very quickly and professionally we could not fault the Sebel. Great views and check in staff were very helpful and always had a smile to greet us. Would definitely stay there again and would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and for posting this lovely feedback. I am delighted to hear our staff contributed to make your weekend in Melbourne an enjoyable one. We do hope you will come to visit us again! Warm regards Florence Hairie

alexlynetterupe Friends getaway - 01/08/2019 TripAdvisor review
« Long weekend »

We had a lovely weekend at the Sebal Docklands. Our appartment was perfect for the 5 adults that came along on this trip. Highlight was the lovely lady that checked us in early after a late night flight from Perth. Our only dissapointment was with the cafe we had breakfast in our orders were mixed up everyday and often came out under cooked... but the property and hotel are wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexlynetterupe, Many thanks for your review, it’s lovely to hear you enjoyed our spacious apartments and the service provided by our staff. I hope you were able to make the most of what Melbourne has to offer! We hope to have the pleasure to see you again soon Kind regards Florence

Business - 18/06/2019 TripAdvisor review
« Be careful! »

This "hotel" is spread across differing apartment blocks which can cause issues. I recently had to battle traffic for 20 minutes due to traffic after checking in and being told i needed to park in a differing building. Upon trying to get into my room i was again told i was in a differing building and then upon checkout i was told i would need to go back, get my car out of the car park and return to reception as i needed the key to exit the car park! Disaster really and a manager that seemed to not really care,

Couples - 10/06/2019 TripAdvisor review
« Melbourne Sebel Residences »

The accommodation was very good but we couldn't find instructions on how to use the washing machine/dryer or the dishwasher, which would have been nice. The cooking pans were very very small to cook for 4 people so we ate out every night. but overall the accommodations was very good.

Family - 27/04/2019 TripAdvisor review
« Good accomodation in Docklands »

Docklands is a great place to stay in Melbourne - a quiet spot for accomodation but close to everything on a high frequency tram route. And the Sebel Residences provide good accommodation to fit in a family with apartment features including a kitchen and laundry.

Family - 15/04/2019 TripAdvisor review
« Adequate »

Property was just adequate, We had apartment 1215 in Marmion. Main bedroom had sheer blinds, so light would shine through all night making it hard to sleep. Gas cooktop.didnt work. After enquiring at reception, several hours later, the gas was switched on. Carpet from lift to apartment was appalling. Made it very hard to wheel luggage. Top rack of dishwasher kept collapsing as rollers seemed to be missing. No breakfast bowls, just very large noodle bowls. A bit “faulty towers”. Location was great and staff very friendly..

Family - 10/04/2019 TripAdvisor review
« Great Location »

Good accommodation just on the edge of the city. My family had a very good stay here with a view over the water and the city. The only let down was there was a broken chair on the balcony that almost caused an injury. This was reported immediately and we were informed it would be replaced straight away. This did not occur. The cleanliness of the apartment was very good except for the balcony which was dirty and the table had dry liquid which had been spilt on it.

Couples - 17/03/2019 TripAdvisor review
« Fantastic location »

Had a lovely stay at the Sebel Residences with great views from the lounge and bedroom. the only thing that let it down was the cleanliness. Stained furniture,curtains and cushions, food marks in the fridge and the balcony was so dirty I did not go out on it. ALSO sticky finger marks on the ranch slider door, glass table and coffee table. Staff were nice but will not return unless the cleanliness improves

Our hotel has responded to the review
Our hotel has responded to the review

Dear jdchoc68, Thank you for taking the time to provide your feedback from your recent stay with us at Sebel Residences, it’s great to hear you had a lovely stay and got to enjoy the amazing views that are available within Docklands at our apartments. I do apologise for the shortfalls in cleanliness and apartment presentation and will most definitely share this with our team to ensure the highest of standards are maintained in the future. We look forward to hopefully having the opportunity to welcome you back again in the near future. Kind regards, Cameron Baker General Manager

Family - 06/03/2019 TripAdvisor review
« Customer Service & Apartment was terrible »

I have sent the email on tuesday 5th March about experience I went through, but I still haven't got the reply yet. I had bad experience, Customer service was terrible, even I'm Gold member. Apartment - No aircon in the room, only in living room, so I had to sleep in living room on sofa.

Friends getaway - 20/01/2019 TripAdvisor review
« Fantastic for a group visit »

Stayed for 3 nights with 5 friends in a 3-bedroom apartment. The location, amenities and service absolutely exceeded our expectations, especially given the reasonable price. Location - brilliant 180 views of the waterfront plus the Melbourne Star, captivating by day and magical at night. Close to IGA, Thirsty Camel and Celebrations wine stores for self-catering. Lots of great restaurant choices along the Promenade offering a variety of cuisines, water views, and reasonable prices. Conveniently placed close to 2 free-tram stops. The tram took us to the gate of the Aust Open for free, and the tram was packed but we had seats because we got on at the start of the line (a real bonus because a few stops along, disappointed tennis fans were stuck on platforms due to the trams being full). Amenities - Not brand new, but very spacious, clean and comfortable accommodation. We were very impressed with the value for money. All beds were super comfy, bathrooms very clean, kitchen well equipped and all in working order. Good free wifi (all 6 people using it with no problems). Tennis court, indoor and outdoor pools, jacuzzi and gym all looked great, but we didn't end up using them as we spent long days at the Aust Open.Service - very attentive and friendly reception staff from check-in through to departure. Always happy and smiling. Helped us with advice on transport to AO. We pointed out that the kitchen sink wouldn't hold water because the plug wasn't a good fit. When we returned from our day's activities there was a new plug and note sitting on the kitchen bench. Amazingly prompt response.Extras - we had a delicious breakfast each morning at The Capri Cafe (part of the Hotel and Apartment complex). It was a very short walk from our apartment building. The food and service were great and we had lovely views of the waterfront. A really fun start to the day. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P6692UAelizabethm, Thank you for taking the time to provide your amazing review, I’m so happy to hear that yourself and your 5 friends enjoyed your stay within one of our amazing three-bedroom apartments. It certainly does sound like you made the most of every minute while you were in Melbourne for the tennis, and also great to know that the apartment inclusions including WIFI assisted during your relaxing down time. I apologise for any inconvenience regarding the kitchen sink plug, but also pleasing that our team acted so quickly to rectify the issue for you and your guests. In addition, thank you for recognising our cafe and your breakfast experience, the service team and chefs always love receiving such positive comments! We look forward to welcoming you back again in the future to Sebel Residences Docklands and thank you again for sharing your feedback. Kind regards, Cameron Baker General Manager

Couples - 18/01/2019 TripAdvisor review
« Melbourne Sojourn »

With another appointment in Melbourne requiring us to stay a couple of nights we often stay at the Sebel Residences in Docklands. This time we were in the Condor apartments and the room was great. Fantastic view down Victoria Harbour and the waterfront was alive with activity. A couple of "mega yachts "in harbour for the tennis I presume added to the attraction. The room had everything needed for a relaxing retreat.

Family - 03/01/2019 TripAdvisor review
« Unenjoyable stay »

We stayed for 3 nights in a one bedroom apartment. I wasn't aware that the Sebel Residences was split over several buildings in the Docklands. We were placed in an apartment in the Promenade building which was a few minutes walk from the Sebel Docklands where we checked in. The room was nice the only thing I didn't like was that there were no windows in the bedroom. I thought the bedroom would be like the photo on the website which had large bedroom windows. It was also inconvenient to walk down the road each morning to get breakfast as we had booked a bed and breakfast package. The next day I spoke to the reception about the windows and they were very helpful and we moved to an apartment in the Condor building. The Condor apartment was smelly, I had to buy an air diffuser to disguise it. The air conditioner was very noisy. One of the windows in the lounge was broken so that the window opened wide enough to climb out, we were on the 13th floor. I didn’t feel this was acceptable with a child in the room. I realise the risk was low but I would have preferred it to be zero especially when the broken window was next to the sofa and I twice caught my son standing on the sofa leaning on the broken window (it was closed at the time). I told the reception about the window and I was told it would be fixed but it wasn’t. The reception staff working the day shift were much more helpful than the evening shift. One morning when we were going to breakfast someone had urinated in the lift. I was also unhappy that a phone charger and my son’s shoes which were left in our first room were never returned. How could they have gone missing? Also the reception staff never got back to me about this even after my second enquiry when I was told they would bring them straight up to our room or I would be called back. Neither happened and I eventually came to reception to be told that they couldn’t be found. I'm really not one to complain and I can’t remember ever staying in another hotel that I felt the need to complain. I wouldn’t consider staying at the Sebel Residences when I am next in Melbourne.

Meander33896791776 Family - 27/12/2018 TripAdvisor review
« Disappointing Experience »

My wife and l decided to take our family to Melbourne, for a night away prior to Xmas. We were taking the kids to a show at the kids Theatre and as a Gold Accor member received a call the night prior asking if we had any specific requests or requirements. We are a very simple low maintenance family however did ask for an early check in if possible so we could drop our bags in our room and drop the car prior to the show. (We travel 2 hours to Melbourne) We were advised this was possible and would be ready between 12 and 1pm.We arrived the following day and on attempting to check in couldn't access our room as it had been given to another family, we were told we would be reallocated to another room and given the room number which would make it easier with the young kids as we could access the pool and facilities from within the same building rather than having to walk down the street which was the main reason we chose the Sebel rather than staying at the Sofitel as l usually do, however the room wouldn't be ready until after the show. We left our bags and headed out. On our arrival back after the show we were given yet another room allocation which meant we had to walk down the open street, to and from our room as well as to the pool not ideal with a 8,6 and 3yr old. This was obviously a change from our prior discussion with staff some of who apologized profusely and literally followed us apologizing for the stuff around.When getting to our room there was marks all over the walls, the ironing board didn't work (which l use often while travelling) there was no cloth or washing equipment to even wipe down the table or bench. Even locking the door was a mission as it doesn't lock from the inside.To top it off after all the stuff around you would think the welcome card would have the correct name on it however was still in the previous persons name, l'm assuming it was the person who originally took our room. Attention to detail obviously doesn't rate highly.Like l mentioned at the top we are simple people and don't expect too much however when paying good money ($400 plus) for a room for a night l do expect a little better than we received and based on the experience l'll be sticking with the Sofitel from now on.I also assume that staff were well aware of what went on as apart from 1 staff member who did her very best on check in to correct the error we were not asked once how our stay was etc when checking out which is unusual.

Business - 16/12/2018 TripAdvisor review
« Good but not Great »

Hotel was a good, rooms abit run down but still livable. The onsite Cafe is a disaster, we had breakfast paid for the whole week but decided to eat else where after the second day due to the poor service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curious63802445098, Thank you for taking the time to provide your feedback from your recent stay with us, it’s good to hear you enjoyed your apartment, however, do I apologise if there was any issues or shortfalls within the apartment that affected your stay. Your feedback regarding our cafe is disappointing as this is not the consistent feedback we receive regarding the team and product at Capri Cafe, and do hope you can contact me please directly to discuss this feedback, so we can get clarity on your stay, booking details and firsthand information of the experiences you encountered. I look forward to hopefully having the opportunity to speak with you directly. Kind regards, Cameron Baker General Manager (03) 9641 7500

Couples - 12/12/2018 TripAdvisor review
« One night stay »

Staff very nice and friendly, parking was good including price, room was good, this was an Accor free stay but did cost me $100 (upgrade??) again nothing for free.This will be my last ACCOR membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Go67354374885, Thank you for taking the time to provide your feedback from your one-night stay, it’s great to read that you found our staff to be friendly, and that you enjoyed our apartments and car parking facilities. Please do not hesitate to contact our team or myself directly if we can assist in any way with future accommodation enquiries, or if we can assist in any way to ensure you receive the best value and opportunities as a valued Accor Plus member. Kind regards, Cameron Baker General Manager

Venture57761165461 Family - 03/12/2018 TripAdvisor review
« Great Stay »

Very nice property. Centrally located. Easy access to the free tram. It's nice to have the amenities of an apartment (kitchen, laundry). A few minor items were in disrepair or worn, but overall, we had a very nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venture57761165461, Thank you for your positive feedback, it’s great to hear you enjoyed your stay, and all the inclusions within our spacious apartments. Apologies for any items that were not available within your apartment and do hope that our friendly team were able to assist to make it a memorable stay for you, and that this was not too much of an inconvenience for you. We look forward to welcoming you back again in the near future to Sebel Residences Docklands. Kind regards, Cameron Baker General Manager

Business - 15/10/2018 TripAdvisor review
« The Sebel Residences Melbourne Docklands »

Great flat, great views over docklands and the Westgate Bridge. Clean and everything we needed inc washing machine and dryer. It wasn't in the *main* Sebel but we had all the amenities you would expect with an Accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear barbaragl5820BV, Thank you for sharing your positive 5-star feedback from your recent stay with us at Sebel Residences Docklands. As you mention, Sebel Residences is spread across multiple buildings within Docklands, providing premium spacious serviced apartments, with the standards and expectations you would have of an Accor property. We look forward to hopefully welcoming you back again in the near future and thank you again for providing your feedback. Kind regards, Cameron Baker General Manager

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