Hotel - Mercure São Paulo Pamplona Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Pamplona Hotel

4.0/5 925 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Companies and event centres nearby

Company

CITIBANK0.8 km / 0.5 mi CONSULADO DA ITALIA1.4 km / 0.87 mi PETROBRAS1.3 km / 0.81 mi VOTORANTIN CELULOSE0.8 km / 0.5 mi
CONSULADO DA CHINA1 km / 0.62 mi FIESP1 km / 0.62 mi TELEFONICA0.2 km / 0.12 mi

Congress centre

EXPO SÃO PAULO9 km / 5 mi TRANSAMERICA EXPE CENTER13.4 km / 8.33 mi

Your meetings and events

Mercure São Paulo Pamplona can accommodate between 10 and 100 people thanks to its meeting room with Wi-Fi and a green area.In addition to our specialized event support, advice and organizing services, the room is equipped with the latest technology, making Mercure São Paulo Pamplona the ideal venue for any type of meeting.

Mercure São Paulo Pamplona Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PAMPLONA 100 m2 2 m 100 35 24 60 0
    • Flipchart
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

  • 64 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,545 reviews

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 925 reviews
Anonymous Business - 28/10/2019 Confirmed reviews AccorHotels
« fair place »

room are clean, hotel situated very centrally in a nice area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Jonathan C. Business - 16/10/2019 Confirmed reviews AccorHotels
« Good value for the price. Clean and efficient »

Very good the receptionists both spoke English and were helpful. The room was clean and the shower good. No complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Osvaldo N. Business - 11/10/2019 Confirmed reviews AccorHotels
« Normal »

Muita demora no Checkout

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Osvaldo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Andrew Solo - 02/10/2019 Confirmed reviews AccorHotels
« Great stay »

Great location, spacious modern rooms, friendly stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Business - 28/09/2019 Confirmed reviews AccorHotels
« Good with some opportunities to Improve »

It was overall good. Arriving in the first day check-in experience was confusing. Restaurant staff is second to none, really impressed with the great staff in the restaurant. One of the towels in the room was stained, so maybe the cleaning process could be reviewed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and hope see in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Business - 26/08/2019 TripAdvisor review
« Good Location »

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

Jardel A. D. S. Business - 25/07/2019 Confirmed reviews AccorHotels
« Amazing »

The hotel is amazing. Everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jardel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Isabel E. Couples - 01/07/2019 Confirmed reviews AccorHotels
« Meh- Not Impressed »

We only stayed two nights in this hotel. The rooms are clean and updated, and the location of the hotel is wonderful, however, we didn't find the staff friendly or wanting to help (Excluding the restaurant staff- they were very nice). It was very hard, as a tourist, to not have someone that could understand Spanish or English at the front desk- we somehow managed to get along- The gal was frustrated trying to understand us, and her frustration carried on to us. We also asked for the room not to be made but when we went downstairs to get extra shampoo, the lady at the front desk glared at us when we requested the additional toiletries. All in all, we would chose to stay at another hotel next time we travel to Sao Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabel E., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Reception Coordinator (0… h6…

Jacqueline B. Business - 22/06/2019 Confirmed reviews AccorHotels

well treated by all employees at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Jl Business - 26/05/2019 Confirmed reviews AccorHotels
« Very nice rooms, very helpful staff. »

No negative issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Martin A. Solo - 30/04/2019 Confirmed reviews AccorHotels
« Short stay, great experience as usual »

Fast check in, pleasant and caring staff, excellent room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Justin C. Business - 25/04/2019 Confirmed reviews AccorHotels
« Just OK »

Issue with the invoice.. has not received it yet almost 1 week after return.. Required to sent email now asking for it.. This is not good .......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Justin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. Your comment about the invoice was very important to us and we will do our best in order to improve our services. The financial department will send you the invoice as soon as possible. Thank you again for sharing your experience. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Anonymous Solo - 17/04/2019 Confirmed reviews AccorHotels
« Lovely room »

Room is spacious and it felt homey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Rob Business - 14/04/2019 Confirmed reviews AccorHotels
« Great value »

Lovely staff, big room and excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Francisco Couples - 09/04/2019 Confirmed reviews AccorHotels
« Nice room. Regular staff »

The room was big and clean. The staff couldn’t speak English and didn’t know the difference btw twin bed and queen or king

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francisco, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Luciana M. Couples - 27/03/2019 Confirmed reviews AccorHotels
« Good location »

The room has a great size but need more maintenance and cleaning. There’s coffee e and tea in the room but no plug to turn....and after we tell about it the reception can’t find any at the reception desk.....The location is great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Luciana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Matheus A. M. Business - 25/03/2019 Confirmed reviews AccorHotels

Everything as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matheus, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ilkka K. Solo - 20/03/2019 Confirmed reviews AccorHotels
« Ok »

The staff is great. I had the privilege room, but there were quite a few problems with it. The safety deposit box didn’t work (I have € 4000 worth camera equipment, that I could not lock in it), the balcony door doesn’t lock, so it would not be very difficult to get into my room from the room next to mine, the air conditioning unit was dripping water to the floor during whole night making a bond and kept me awake. I am a Accor hotel member and the hotel had my credit card number, but still they had to make a reservation of BRL 200 to my credit card. At the check out, if I had dropped the key card to the box and made a express check out the price of one breakfast, BRL 38, would have been deducted from the deposit, but as I sat down with the receptionist, I had to pay the breakfast separately and the BRL 200 could not be used for that proposition. In the next Accor hotel I am staying, the receptionist just compared my credit card number to the number on my reservation and that was all. All my expenses are charged on that card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ilkka, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Vien Couples - 14/03/2019 Confirmed reviews AccorHotels
« Regular 3 star »

It was terrible see a employee (Marcela) filing her nails at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vien, We appreciate to receive your comments regarding your stay at the Mercure Pamplona. Your comment about your stay was very important to us and we will do our best in order to improve our services at the front desk. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Nicole Marie Pral Gerente Geral / General Manager

Lester E. W. Solo - 03/03/2019 Confirmed reviews AccorHotels
« Spacious, clean room in a very good location. »

The room was very large and comfortable. The bed was good, the mattress a little too soft for my particular tastes. The bathroom was good. The only problem was the sink off the main room. The faucet leaked easily. You had to use a lot of strength to tighten it enough to not leak, And one of the tops of the faucet nobs was loose. Everything else was great, including friendly hotel staff. The price of breakfast, I think, is high. A decent breakfast, but I think it should be a little less expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment about the room was very important to us and we will do our best in order to improve your product. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates