Hotel - Mercure Santos Hotel
Mercure Hotel Mercure Hotel

Mercure Santos Hotel

4.0/5 1,070 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioning
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
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Hotel location

Your meetings and events

Mercure Santos Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALA AQUARIO 34 m2 2 m 24 9 12 12 10
SALA COLISEU 49 m2 2 m 40 18 12 24 40
SALA DA VILA 90 m2 2 m 95 30 24 42 60
SALA DO PORTO 130 m2 2 m 195 46 54 60 100
COLISEU + VILA 139 m2 2 m 160 30 36 56 100
PORTO + AQUARIO 164 m2 2 m 236 46 60 72 110
PORTO + AQUARIO + COLISEU 213 m2 2 m 307 0 0 0 0

Our rooms

  • 108 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,676 reviews

Our guest reviews for
Mercure Santos Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,070 reviews
Family - 14/07/2019 TripAdvisor review
« One day @ Santos »

A good place to stay at Santos for pleasure or for business. Hotel is nice for short trips with many walk distance restaurant options. Also, a good place to stay if you want to walk or bike on the beach avenue.

Pablo A. Business - 17/06/2019 AccorHotels certified review
« Regular »

it does not feet with my AccorHotels standars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avendano R., Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. If there is something we can do for all your excellent stays, be sure to tell us. It will be of great help to us. Sincerely, Amarildo Burian General Manager

Alex P. Business - 14/06/2019 AccorHotels certified review
« OK »

I have stayed in this hotel many times and felt like the rooms are deteriorating fast. My colleague had to change room because of mold smell and in my room you could felt some minor smell

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ludwig P., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Amarildo Burian General Manager

Carlos L. Families - 12/06/2019 AccorHotels certified review
« Santos total »

I really liked to stay in Mercure Santos hotel last week for three nights. Everything was perfect, the room, breakfast, location and the view. The sea and city was open for us from our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Eugenio L., Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Regards Sincerely, Amarildo Burian General Manager

Bruno J. D. S. Friends - 09/06/2019 AccorHotels certified review
« Excelente »

Indescritível Nota mil

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Bruno, Agradecemos os comentários positivos sobre sua hospedagem no Mercure Santos. Ficamos muito felizes em saber que atendemos suas expectativas. Tenha certeza de que compartilharemos seus comentários com nossas equipes pois servirá de motivação para que continuem a trabalhar para oferecer um serviço cada vez melhor. Agradecemos mais uma vez sua atenção e aguardamos a oportunidade de dar-lhe boas vindas novamente. Atenciosamente, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Harvey R. Business - 23/05/2019 AccorHotels certified review
« Terrible experience »

I had to change rooms twice in the space of 4 days. Windows do not close, locks do not work, Extremel noisy from other rooms. Toilet and shower water running down my bedroom from above. Additionally you had a dog barking for hours, probably left unattended by owner. I reported the siutation to go and check the situation they not react at all for a long time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harvey Luis R., We’d like to thank you for share your experience at Mercure Santos with us. In Mercure Santos we’re always working in order to provide a good service to our guests so your feed back is very important. Be sure that we are searching the best alternatives to solve the problem about the noise you related us. Your feed back is very important because it gives us the tools to improve our services. We hope to satisfy your expectations in a next time. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Family - 08/05/2019 TripAdvisor review
« Excelent »

Cosy, well located and with good assistance from staff. Wonderful sea view and with a very good restaurant. The top swimmimg pool is beautiful and literally at the bottom of the beach. Very good option

Our hotel has responded to the review
Our hotel has responded to the review

Dear João Francisco, Thank you for choosing the Mercure Santos for your stay in the city. We are happy to share such pleasant moments. We look forward to a new opportunity to welcome you again. Regards Marcelina Gomes Front Desk Manager

Luiz P. Business - 30/04/2019 AccorHotels certified review
« Satisfeid »

Very good room, clean, an comfortable. I considered the price so expensive comparing with other hotels in the same category.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz Alberto P., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Flavio M. F. Couples - 23/04/2019 AccorHotels certified review
« Prazerosa »

Feliz final de semana.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Flavio Ficamos muito satisfeitos com seus gentis comentários a respeito do Mercure Santos. Para nós é uma satisfação que tudo tenha saído perfeito. Agradecemos por nos contar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Cordialmente, Amarildo Burian Gerente Geral

Alexandre F. Business - 28/03/2019 AccorHotels certified review
« Cost benefit bad »

The apartment is not comfortable. The living room furniture is poor, with no charming and not well cleaned. Towers pretty, hard towels and small tvs. Terrible wi-fi, not able to be used for simple electronic operations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre F., Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have a renovation project and soon we will have more renovated and comfortable apartments for our guests We look forward to a new opportunity to welcome you again. Sincerely, Atenciosamente, Amarildo Burian General Manager

Claudio Couples - 26/03/2019 AccorHotels certified review
« Excelente! »

Excelente estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Claudio, Gostaria de lhe agradecer em nome de toda a equipe do Mercure Santos, pois é a sua satisfação que nos motiva a continuarmos empenhados a entregar um serviço de alta qualidade todos os dias. Estamos muito felizes em saber que apreciou nossa estrutura e serviços e, esperamos dar-lhe boas vindas em breve novamente! Cordialmente, Amarildo Burian Gerente Geral

Jorge Business - 25/03/2019 AccorHotels certified review
« Great location, breakfast above average. »

This hotel is just across the street from the beach and its location is great in Santos, with good restaurant options at a walking distance. The breakfast at the top of the building offers a great view of the city and the sea. One problem here is if you are travelling for business, they never send the invoice by email as informed during check out. I always have to send an email to request the document

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorge Hideo M., Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our services. We ask that our administrator can send the note. I ask that you confirm the receipt and if the registered email for sending is correct. We hope to be able to welcome you again and regain the trust you have placed in our unit. Best regards Sincerely, Amarildo Burian General Manager

Kirk H. Business - 19/03/2019 AccorHotels certified review
« Very Happy »

Stayed at the Mercure last week and very happy with the stay, staff very helpful and happy to help, even gave me a late checkout on Sunday due to a late flight out of Sau Paulo

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirk, We very much appreciate your comments regarding your stay at the Mercure Santos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy to regain your confidence in our unity. Always be very welcome. Sincerely, Amarildo Burian General Manager

Guest Families - 15/03/2019 AccorHotels certified review

The staff is great, very friendly. We booked two rooms, in one of them 1608 the closet doors did not work well, they were stuck. Our room was not cleaned in the morning and we had to request for cleannig, waht was done afterwards. Othe than that the hotel is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thanks for taking the time to share your feedback. Although we would like your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests and we are grateful that you have mentioned our customer service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amarildo Burian General Manager

Mauro A. Families - 12/03/2019 AccorHotels certified review
« Below my expectation »

1. Host staff could be kinder 2. Very noisy air conditioning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauro A., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We will check our service closely and also the air conditioning noise mentioned in your research. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Amarildo Burian General Manager

Fernanda P. Families - 19/02/2019 AccorHotels certified review
« Old hotel with poor management »

The hotel was totally out of the standards I imagined for a mercure hotel. Old rooms with odd decoration and stained floors and bathroom. The first room given to me had a very strong smell of smoke. Management took a very long time to be helpful in this case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernanda P., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Jeff Couples - 13/02/2019 AccorHotels certified review
« Friendly staff »

We had a great stay. Being American it would be nice to have a converter for electricity. The only problem the maid left our door open one day but luckily nothing was missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff Andrew N., We’d like to thank you for share your experience in Mercure Santos with us. Be sure your feed back is very important and will encourage us to keep on providing a good quality of services. We thank you once and we hope that in the next time you have a so good experience like this. Sincerely, Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Annika S. R. Couples - 04/02/2019 AccorHotels certified review

Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annika, We’d like to thank you for share your experience in Mercure Santos with us. We thank you once and we hope that in the next time you have a so good experience like this. Best Regards Daniela Oliveira Coordenadora de Hospedagem Guest Coordinator Mercure Santos

Hector H. Business - 26/01/2019 AccorHotels certified review
« OK Hotel close to Beach »

The stay at the hotel was ok, opposite the beach with a good size room. On the down side the lifts are a joke as there is not enough and too small, also I checked in early as I had arrived on an overnight flight from London and the guy on reception was not Mr helpful saying that I should be paying extra, bearing in mind the client I was working for was picking up the bill, all I wanted was a freshen up and breakfast which I did not have as it was an early check in. I'm not being funny but I stayed for almost three weeks, also eating in the restaurant is one breakfast going to break the Mecure ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Santos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amarildo Burian General Manager

Reyolando B. Couples - 22/01/2019 AccorHotels certified review
« Serious problems with elevators, mediocre breakfast, expensive parking »

For an expensive hotel, by Brazilian standards, the Mercure Santos has an insufficient lift service (elevators) for the large number of rooms. The breakfast is unimaginative, with no Brazilian dishes available. Car parking should not be charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reyolando Manoel We’d like to thank you for share your experience at Mercure Santos with us. We're really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In Mercure Santos we’re always working in order to provide a good service to our guests so your feed back is very important. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Amarildo Burian General Manager

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