Hotel - Novotel Kuala Lumpur City Centre
Novotel Hotel Novotel Hotel

Novotel Kuala Lumpur City Centre Hotel

3.5/5 4,186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AMEX MALAYSIA0.3 km / 0.19 mi EXXON MOBIL0.6 km / 0.37 mi STANDARD CHARTERED BANK1 km / 0.62 mi
CITICORP1 km / 0.62 mi PETRONAS1 km / 0.62 mi

Congress centre

KL CONVENTION CENTRE0.35 km / 0.22 mi PWTC6 km / 3.73 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Kuala Lumpur City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SILVER ROOM 33 m2 2 m 20 0 10 12 10
GOLD ROOM 34 m2 2 m 20 0 10 12 10
COPPER ROOM 60 m2 2 m 40 0 25 20 30
PLATINUM 1 93 m2 3 m 60 25 20 50 60
PLATINUM 2 139 m2 3 m 130 30 30 70 100
PLATINUM BALLROOM 232 m2 3 m 250 50 60 130 150
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 302 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 19 family rooms
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating 4,129 reviews

Our guest reviews for
Novotel Kuala Lumpur City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 4,186 reviews
Tarek C. Couples - 09/11/2019 Confirmed reviews AccorHotels
« No communication from staff following a query on my part »

1. New hotel room (2410) - very pleasant / great view 2. Breakfast buffet - very good 3. A bit of noise due to renovation works - understandable BUT 4. I made a query and got NO REPLY. When i arrived to the hotel, I was told that there was an adjustment to my fare. 400 ringgit because I changed the booking from 1 person to 2 people (without breakfast). There should not have been a change in my fare because I asked them to change the booking only if there was no change to the fare (I have evidence of the hotel reply "yes" we will not charge you extra). But when I arrived, I was charged 400 ringgit extra + 500 ringgit blocked on my credit card (the usual). I was a bit confused and I thought maybe I didn't pay the full fare. After checking, I realized that must be a mistake on the part of the hotel. Then I communicated 4 days straight with reception to get a clarification. Every day, the answer was "yes, we'll get back to you". Guess what: nobody got back to me. Finally, I submitted a complaint on accorhotels.com. No reply either. When I checked out, I was told that the full amount of 900 ringgit would be re-imbursed and that this amount was blocked because 2 people checked in. To recap: 1. I have no problem with the hotel charging more for a blocked amount. But I understood from the hotel that 400 ringgit was charged for an extra guest. 2. I still don't know if I'll get back my 900 ringgit in full! 3. The lack of communication is really not acceptable. I'm a good client and I deserve a bit of communication from the hotel. This really needs to improve. I think their strategy is to not communicate to cover their asses (sorry for the language). By the way my name is Tarek C. - I stayed in room 2410 in KLCC Novotel

Gayuh R. Business - 08/11/2019 Confirmed reviews AccorHotels
« Good experiences. »

During my arrival,it was a late check in. The staffs are friendly. When i have arrived to the room, i found there was no sandals in my room, so i called the operator via phone around 2am but a pair of sandals were not delivered, so i called again in the morning and the staff sent it immediately. Breakfast was very nice, no doubt about it. When i go to bath tub, i found there were little scratch/crack on the bath tub. One more thing, there was no a piece of cloth that i can use for pray (because i am moslem), it will be nice if the hotel provide this. Thank you.

Couples - 08/11/2019 TripAdvisor review
« good position in city center »

Good position and good rooms, elevator cards does not work well but they are refurbishing soon. Welcome drink horrible, no choice and to avoid. There are some renovation running and some facility like pool are closed.

T. H. W. Friends - 06/11/2019 Confirmed reviews AccorHotels

Renovation was well done. But the breakfast buffet was not to our expectation. The potato wedges was soggy, the porridge was just warm, vegetarian ball flour is not well fried, the sambal for the nasi lemak was salty. The flavour was entirely different from all of our previous trips that we are use to. Anyway hope the new cooks and chefs can keep improving. Thanks. Appreciate the kitchen staffs effort.

Goh Families - 05/11/2019 Confirmed reviews AccorHotels
« A very pleasant stay »

Stayed for 2 nights and everything met my expectation. Location is convenient for shopping and amenities.

Mehdi Business - 04/11/2019 Confirmed reviews AccorHotels
« Nice room and good location »

Room was clean and comfortable. Staff was polite. I had one issue: I booked from 29/10 to 1/11. Then before coming I added one night from 1 to 2/11. But when I arrived this late night was not known to the receptionist, until I insisted. And I had to do this with several different staffs several times. Even on 1 Nov, the receptionist told me my card was not working because I was supposed to check out.

R &. G. Couples - 03/11/2019 Confirmed reviews AccorHotels
« VERY NICE ROOM AND GOOD SERVICE. »

WE WERE NOT HAPPY RE THE 300 RINGETS ASSURETY. WE HAVE NEVER HAD TO DO THIS IN ANY OTHER ACCOMODATION. THEN THE TOURIST TAX OF 30 RINGETS. THEN WE DID NOT GET OUR MONEY BACK STAIGHT AWAY. WE ARE NOT HAPPY. We still have not got our money back, if you can take it straight away you can give it back straight away. Email me when you have put our money back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms June, Thank you for sharing your feedback about the nice room and good service, we truly appreciate your support. With regards to the RM300.00 refundable deposit fee, it is part of our hotel procedure to collect this security deposit which will be returned within 14 working days, depending on your local bank. About the Tourism Tax, this is to comply with the rules under the Ministry of Tourism Malaysia for all foreign guests. Ms June, we will follow up with our local bank to ensure this transaction will be completed within a reasonable time period. Despite this experience, we sincerely hope you will give us another chance to welcome you back and better serve you. Thank you Novotel Kuala Lumpur City Centre

Nirmal A. Couples - 02/11/2019 Confirmed reviews AccorHotels
« it was a plesant and good stay »

The hotel is centrally located and the stay was good and nice. The staffs are very nice and helpful. The room is also nice and spacious. Like to mention the name of Nina she was very good and nice.

Flora Families - 01/11/2019 Confirmed reviews AccorHotels
« Good location and newly renovated room »

Good location, 5 mins walk to Pavilion shopping center with good restaurants and supermarkets. Bridge link to klcc.. Fast checkin, new renovated room. Staffs was friendly.

Jimmy C. Business - 29/10/2019 Confirmed reviews AccorHotels

Comfortable bed

Bunburycouple Couples - 28/10/2019 Confirmed reviews AccorHotels
« Location,Location »

Minor problem at check in regarding executive floor renos but was soon sorted out by Azmi Awang in a very friendly and professional manner.

Anonymous Business - 27/10/2019 Confirmed reviews AccorHotels

Water heater supply is not stable at the floor I stay. Water is cold most of the time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Law S., Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you know we are undergoing major renovations and are slated to complete by June 2020. We hope you will return visit next year for a much better experience as the old rooms will very soon be renovated into Deluxe category. Appreciate your support and loyalty and look forward to seeing you again. Sincerely, Novotel Kuala Lumpur City Centre

MY_Choo Business - 27/10/2019 TripAdvisor review
« Hot showers need improvement »

Was given room 702. Room looks tired. Was advised that it takes water flowing max for at least 20 minutes to get hot water. I didn't do that because I don't want to waste water. But seriously... The elevator buttons are great for the visually impaired but very bad for the rest of users, especially old people who can't see that well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MY_Choo, Thank you for sharing your feedback and letting us know about your experience, we regret to hear that your stay could have been better; please allow us to sincerely apologize. We are pleased to inform you that we are close to completing the final renovation stage of new Deluxe rooms, which means in time the room you previously stayed in shall soon be converted and furnished with brand new interior including product. In fact this month last year was when actual renovation works began and we have another six months to go! The feedback we received lately has been excellent and guests thoroughly enjoyed their stay in the new Deluxe and Suite rooms, all of which have new carpet, Live N Dream bedding, air conditioning unit, bathroom fitting, sofa and 55" TV and most certainly, hot water heating and supply. With regards to the elevators, they will also undergo upgrade in January 2020 which will be installed with improved button design for your convenience. It would be our utmost pleasure to invite you back when our F&B outlets open in June 2020, and allow us to create a memorable and beautiful experience the next time you check-in. We thank you again for your loyalty and support and hope to see you soon. Best regards Susan Anthony General Manager Novotel Hotel Kuala Lumpur

Ahmed T. M. Business - 26/10/2019 Confirmed reviews AccorHotels
« Excellent »

Relax and cool

johncO9789DU Family - 26/10/2019 TripAdvisor review
« Staff make this hotel »

After an initial room issue, which was quickly addressed and resolved – we had a most pleasant 4 night stay here. Essentially the staff here are just fantastic. From reception, concierge, dinning and rooms, all staff very helpful, friendly and always on the front foot to assist. Azmi, Sharif and Feroz to mention a few were outstanding and a credit to Accor. Renovated room was spacious and well furnished. Location is the best and close to all amenities. This was our 4th stay at the Novotel in KL city center and we look forward to a revisit.

Couples - 26/10/2019 TripAdvisor review
« Birthday trip »

Excellent service and location- staff were so helpful and decorated the room as I mentioned it was my husbands birthday. Would definitely recommend Iowa’s ideally located to lots of bars and restaurants and subway

Our hotel has responded to the review
Our hotel has responded to the review

Dear lcarling, Thank you for your kind comments and we are delighted to have made the birthday a little more special. We look forward to having you back again for more birthday celebrations with the Novotel touch! Best regards Susan Anthony General Manager

M Business - 25/10/2019 Confirmed reviews AccorHotels
« Satisfaction comes from the friendly staffs. »

- Main issue - no hot water. It came only after you run the water for quite sometime which is a waste of water. - Entertainment - preferable common popular astro channel. - There was a hint of stuff left on the table is being disturbed, probably out of curiosity. However, no missing thing. This however will not give good impression on safety of personal belonging. - Breakfast was ok, but preferable if there are better or salivating choices.

Afique N. Business - 23/10/2019 Confirmed reviews AccorHotels
« The Newly renovated room is comfortable and modern looking. »

The experience was quite good but one comment is on the shower compartment. Water is overflowing to the main bathroom area because the slope of the floor is minimal.

Ligaya J. Couples - 21/10/2019 Confirmed reviews AccorHotels
« Satified »

Nice staff all are very accommodating

Rk Business - 20/10/2019 Confirmed reviews AccorHotels
« Nice stay in the middle of KLCC »

Located right across my office, this hotel is the best choice to stay whenever I visit KL. You can find anything you need in only couple steps. Unfortunately my room still equipped with old TV, and voices from next room clearly heard just like no wall at all. Towel of my room seems missed to be served before my arrival. Overall it's a good experience staying in Novoel KLCC, especially when there is no one stays in the next room

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