Hotel - Novotel Suites Rouen Normandie
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Rouen Normandie Hotel

4.0/5 983 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Squash court  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 7h00-10h00
    • Opening hours : Week-end 7h00-10h00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CHAPELLE DARBLAY10 km / 6.21 mi EDF GDF10 km / 6.21 mi GENERALE DES EAUX0.01 km / 0.01 mi HUIS CLOS10 km / 6.21 mi NIORT FRERES0.5 km / 0.31 mi QUILLE0.7 km / 0.43 mi TOTAL10 km / 6.21 mi
CIC0.2 km / 0.12 mi FERRERO10 km / 6.21 mi GROUP 4 SECURITOR0.3 km / 0.19 mi MAES ET CIE1.3 km / 0.81 mi NOVACEL5 km / 3.11 mi SA LEGRAND10 km / 6.21 mi

Exhibition centre

MUSEE DES BEAUX ARTS2 km / 1.24 mi MUSEE JEANNE D ARC1.2 km / 0.75 mi MUSEE MARITIME1.2 km / 0.75 mi PARC EXPO DE ROUEN10 km / 6.21 mi RUE DU GROS HORLOGE1.7 km / 1.06 mi

Our suites

  • 80 suites
  • 48 non-smoking suites
  • 3 suites for people with reduced mobility
  • 32 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,579 reviews

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 983 reviews
Kevin Couples - 09/09/2019 AccorHotels review
« All that you need in one place. »

Very helpful staff, clean room with everything we asked for

Richard Families - 09/09/2019 AccorHotels review
« Brilliant hotel in a perfect location for our family of five. »

Two very large rooms for our family were perfect, especially as they were located opposite each other. Games machine in reception kept the children entertained and breakfast was excellent. A bus stop within 50m was particularly convenient for a trip into the city centre and the underground parking was an added bonus. We would definitely stay here again, with or without our children.

Russell Business - 08/09/2019 AccorHotels review
« Could do a lot better. »

Foul drain odour in guestroom through entire stay. Breakfast offer poor range and poor quality.

Miriam Couples - 03/09/2019 AccorHotels review
« Great spotlessly clean accommodation »

Our room was spacious and spotless. Ample space for baggage and wardrobe space. Lovely towels, tea /coffee making machine was great. Feel cleaning staff should check electric kettles as mine had evidence of milk boiled in it despite microwave in room. Could not pay 16 euro for breakfast to be served in melamine plates. Only concern was a very bad odour in the foyer. Feel it was coming from the Potted plants. Very unpleasant. Security on premise entrance by car or through main entrance very secure. Lovely staff overall recommend.

Ben Families - 02/09/2019 AccorHotels review
« receptrion were amazing »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEN P., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Richard W. Families - 31/08/2019 AccorHotels review

The staff were very cheery and helpful room was very comfortable and clean a very pleasant stop over on our journey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD W., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team

Charliewoof Families - 27/08/2019 AccorHotels review
« A little shoddy »

The check in was simple, quick and satisfactory. The demeanour of the receptionist somewhat brusque. The cost of a cup of tea was exorbitant. Our room was fine, though the single bed cover for our grandchild was screwed up and dumped in a very dusty dirty cubby hole by the bathroom door. The bathroom was okay but not as clean as one hoped and when running a bath for my grandson discovered the bath had not been cleaned, a really bad oversight.

Kevin G. Families - 26/08/2019 AccorHotels review
« Good suite, poor breakfast »

We enjoyed visitng Rouen at night. The suite was spacious, clean and comfortable but the bathroom offered no privacy, and the window onto the internal courtyard didn't open, and had an ugly view anyway. The breakfast offered a very poor hot selection, just scrambled eggs and beans. I queried this and was told that was all there was. Of course, there were cold items which were nice enough, but every other Novotel breakfast I have had eaten offered better hot options like bacon and sausage, which were absolutley not available, despite replies from the management on Tripadvisor saying that they were provided. This was at 10 am. I would not book breakfast here again.

Ian B. Families - 20/08/2019 AccorHotels review
« Room was incredibly hot »

The room was very hot and the air con was ineffective on full fan there was barely any air coming through. Given it wasn't even that hot outside 19C I would hate to think what it would have been 25C temperatures

Mr H. Families - 14/08/2019 AccorHotels review
« Good room good location poor breakfast »

Fourth time at the hotel as we use it for an overnight stop enroute to the southwest. Location is great for road network and some nice restaurants over the road next to the Seine. Room was an executive so spacious with nice views. Staff an reception a little indifferent and rude . The breakfast has changed and does not have any scrambled egg or bacon anymore and is not worth the price. You can have a boiled egg but the machine to boil it takes forever.

Anonymous Couples - 12/08/2019 AccorHotels review
« Lovely room but very warm as air conditioner was inadequate. »

Considering the cost of the room, more should be done to improve the air conditioning. The staff lent us a fan, otherwise the room would have been unbearable. There is an issue with parking instructions. The staff member was unable to explain the parking system and then got angry when we parked in the wrong place. Perhaps those who book parking should be sent an email outlining the parking rules. The positives were the location, lovely space, great views and facilities.

John Families - 12/08/2019 AccorHotels review
« Well looked after »

Reception staff were really friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore Front desk

Anonymous Families - 03/08/2019 AccorHotels review
« Below average »

Poor. The room smelled of backed-up drains and the air-con didn’t work

Peter G. Couples - 01/08/2019 AccorHotels review
« Good Location »

Check in could have been better Breakfast is chaotic Room ok, but lacked items found in Staybridge Suites

Philip B. Couples - 01/08/2019 AccorHotels review
« Philip B. »

No problems as usual, we use this hotel as a stop over on trips between UK and France, never had a problem

Anonymous Families - 31/07/2019 AccorHotels review
« Practical, comfortable room for family of 4 »

Well designed room, with good layout for a family of 4. The first room we were allocated had broken air conditioning, we asked for a change of room and the staff quickly arranged it. Please fix the air conditioning we overhead other guests were having issues. Another issue was the parking. We checked in through the app and asked for parking. When we arrived we had to ask the code three times to get into the parking and into the hotel. Why don’t you just text it to me?

Ursula M. Families - 30/07/2019 AccorHotels review
« Great family city break »

Great for our family of four to break up our journey across France.

litigator_br Family - 29/07/2019 TripAdvisor review
« No hot water »

The staff on the reception desk didn´t know the rules of Le Club Accor. There was a problem on the hotel and there was no hot water for take a shower. The hotel has a average location for turism, but a very good breakfest.

Lars Families - 28/07/2019 AccorHotels review
« Overall ok »

Nice hotel with good breakfast.

Viviane Couples - 22/07/2019 AccorHotels review
« Comfortable accommodation near the Seine »

As travellers to another location we were happy to have a very secure parking at the hotel which was one of the main reasons for choosing this hotel in particular. Lots of people have had their belongings stolen whilst their car is parked so this is important. The room was a good space and the bed comfortable, but the breakfast was disappointing for the price.

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