Hotel - Novotel Suites Rouen Normandie
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Rouen Normandie Hotel

4.0/5 988 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

CHAPELLE DARBLAY10 km / 6.21 mi EDF GDF10 km / 6.21 mi GENERALE DES EAUX0.01 km / 0.01 mi HUIS CLOS10 km / 6.21 mi NIORT FRERES0.5 km / 0.31 mi QUILLE0.7 km / 0.43 mi TOTAL10 km / 6.21 mi
CIC0.2 km / 0.12 mi FERRERO10 km / 6.21 mi GROUP 4 SECURITOR0.3 km / 0.19 mi MAES ET CIE1.3 km / 0.81 mi NOVACEL5 km / 3.11 mi SA LEGRAND10 km / 6.21 mi

Exhibition centre

MUSEE DES BEAUX ARTS2 km / 1.24 mi MUSEE JEANNE D ARC1.2 km / 0.75 mi MUSEE MARITIME1.2 km / 0.75 mi PARC EXPO DE ROUEN10 km / 6.21 mi RUE DU GROS HORLOGE1.7 km / 1.06 mi

Our suites

  • 80 suites
  • 48 non-smoking suites
  • 3 suites for people with reduced mobility
  • 32 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,684 reviews

Our guest reviews for
Novotel Suites Rouen Normandie

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 988 reviews
Aoh Solo - 05/11/2019 Confirmed reviews AccorHotels
« Perfect relaxing and comfortable stay in Rouen »

Staff on reception and housekeeping are so lovely, really enjoyed the additions of the robes and treats in the deluxe suite. Location perfect and always love staying here when in Rouen. Thank you!

Family - 31/10/2019 TripAdvisor review
« Falling Standards »

This is our 8th visit and standards are clearly slipping. The 3rd floor was refurbished a few years back but our room was in desperate need of light maintenance and redecoration, particularly in the bathroom. The quality and cleanliness of bed linen has fallen and one of the mattresses was heavily stained. Having said this, we will be back as the location of the hotel and overall quality can't be beaten.

Anonymous Families - 27/10/2019 Confirmed reviews AccorHotels
« Comfortable »

My only complaint is the hair dryer was outdated and didn’t work. Overall room was great.

Anonymous Couples - 13/09/2019 Confirmed reviews AccorHotels
« very good »

excellent facilities, staff, value for money & location. pity about the smell in the lobby - outside your control?

John R. Couples - 10/09/2019 Confirmed reviews AccorHotels
« It provides everything I need for an overnight stop when travelling the next day. »

Up to expectations. We have probably stay 12 - 15 times when visiting our house in the Dordogne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We really appreciate your comments regarding your stays. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again. Sincerely, Aurore, Front desk

Kevin Couples - 09/09/2019 Confirmed reviews AccorHotels
« All that you need in one place. »

Very helpful staff, clean room with everything we asked for

Richard Families - 09/09/2019 Confirmed reviews AccorHotels
« Brilliant hotel in a perfect location for our family of five. »

Two very large rooms for our family were perfect, especially as they were located opposite each other. Games machine in reception kept the children entertained and breakfast was excellent. A bus stop within 50m was particularly convenient for a trip into the city centre and the underground parking was an added bonus. We would definitely stay here again, with or without our children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore, Front desk

Russell Business - 08/09/2019 Confirmed reviews AccorHotels
« Could do a lot better. »

Foul drain odour in guestroom through entire stay. Breakfast offer poor range and poor quality.

Miriam Couples - 03/09/2019 Confirmed reviews AccorHotels
« Great spotlessly clean accommodation »

Our room was spacious and spotless. Ample space for baggage and wardrobe space. Lovely towels, tea /coffee making machine was great. Feel cleaning staff should check electric kettles as mine had evidence of milk boiled in it despite microwave in room. Could not pay 16 euro for breakfast to be served in melamine plates. Only concern was a very bad odour in the foyer. Feel it was coming from the Potted plants. Very unpleasant. Security on premise entrance by car or through main entrance very secure. Lovely staff overall recommend.

Ben Families - 02/09/2019 Confirmed reviews AccorHotels
« receptrion were amazing »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEN P., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team.

Richard W. Families - 31/08/2019 Confirmed reviews AccorHotels

The staff were very cheery and helpful room was very comfortable and clean a very pleasant stop over on our journey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD W., We very much appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Floriane, reception team

Charliewoof Families - 27/08/2019 Confirmed reviews AccorHotels
« A little shoddy »

The check in was simple, quick and satisfactory. The demeanour of the receptionist somewhat brusque. The cost of a cup of tea was exorbitant. Our room was fine, though the single bed cover for our grandchild was screwed up and dumped in a very dusty dirty cubby hole by the bathroom door. The bathroom was okay but not as clean as one hoped and when running a bath for my grandson discovered the bath had not been cleaned, a really bad oversight.

Kevin G. Families - 26/08/2019 Confirmed reviews AccorHotels
« Good suite, poor breakfast »

We enjoyed visitng Rouen at night. The suite was spacious, clean and comfortable but the bathroom offered no privacy, and the window onto the internal courtyard didn't open, and had an ugly view anyway. The breakfast offered a very poor hot selection, just scrambled eggs and beans. I queried this and was told that was all there was. Of course, there were cold items which were nice enough, but every other Novotel breakfast I have had eaten offered better hot options like bacon and sausage, which were absolutley not available, despite replies from the management on Tripadvisor saying that they were provided. This was at 10 am. I would not book breakfast here again.

Ian B. Families - 20/08/2019 Confirmed reviews AccorHotels
« Room was incredibly hot »

The room was very hot and the air con was ineffective on full fan there was barely any air coming through. Given it wasn't even that hot outside 19C I would hate to think what it would have been 25C temperatures

Mr H. Families - 14/08/2019 Confirmed reviews AccorHotels
« Good room good location poor breakfast »

Fourth time at the hotel as we use it for an overnight stop enroute to the southwest. Location is great for road network and some nice restaurants over the road next to the Seine. Room was an executive so spacious with nice views. Staff an reception a little indifferent and rude . The breakfast has changed and does not have any scrambled egg or bacon anymore and is not worth the price. You can have a boiled egg but the machine to boil it takes forever.

Anonymous Couples - 12/08/2019 Confirmed reviews AccorHotels
« Lovely room but very warm as air conditioner was inadequate. »

Considering the cost of the room, more should be done to improve the air conditioning. The staff lent us a fan, otherwise the room would have been unbearable. There is an issue with parking instructions. The staff member was unable to explain the parking system and then got angry when we parked in the wrong place. Perhaps those who book parking should be sent an email outlining the parking rules. The positives were the location, lovely space, great views and facilities.

John Families - 12/08/2019 Confirmed reviews AccorHotels
« Well looked after »

Reception staff were really friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We appreciate your comments regarding your stay at the Novotel Suites Rouen Normandie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurore Front desk

Anonymous Families - 03/08/2019 Confirmed reviews AccorHotels
« Below average »

Poor. The room smelled of backed-up drains and the air-con didn’t work

Peter G. Couples - 01/08/2019 Confirmed reviews AccorHotels
« Good Location »

Check in could have been better Breakfast is chaotic Room ok, but lacked items found in Staybridge Suites

Philip B. Couples - 01/08/2019 Confirmed reviews AccorHotels
« Philip B. »

No problems as usual, we use this hotel as a stop over on trips between UK and France, never had a problem

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