The Sebel Twin Waters 4 stars

Customer review rating (ALL Rating) 4.4/5 361 reviews

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Description

Hotel extras

  • Ideal for exploring the Sunshine Coast, as it provides a peaceful paradise in sunny Queensland

  • Accommodation is a safe, gated beachside retreat situated around picturesque saltwater lagoon

  • BBQ's & entertaining area are perfect for you to enjoy with a loved one or a group of friends

  • Welcome your clients and colleagues to conference, meeting or event will be one not to forget

  • Sebel Twin Waters features a private lagoon, picnic area including access to Mudjimba Beach

Our accommodation(s)

Hotel location

The Sebel Twin Waters

80 North Shore Road, Twin Waters
4564 TWIN WATERS
Australia

GPS:-26.635807, 153.099638

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Unwind by the picturesque saltwater lagoon pool or spend time by one of the three outdoor pools while the kids enjoy there own fun in the children's pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  361 reviews

TripAdvisor Rating  4.0/5  464 reviews

Good stay in a comfortable apartment.

Customer review rating 5.0/5

Brian Families - Confirmed reviews ALL

It was a great place for a large family gathering.

Dear Brian, Thank you so much for taking the time to tell us about your stay. We are delighted to hear of your positive experience and we look forward to welcoming you back in the near future. Warmest regards, Taschi Maxwell General Manager The Sebel Twin Waters Resort

Disappointing accomodation

Customer review rating 2.0/5

Micjelle Families - Confirmed reviews ALL

Stayed with 2 other families, the apartments were very different for the same price, ours was dirty, Cockroaches present, decor outdated compared to other rooms, tv size was poor and aircon leaking meaning we had to turn off, dishwasher didn’t clean dishes. I think if you are going to charge the same price for each apartment there needs to be a standard followed.

Dear MICHELLE L., Thank you for taking the time to tell us about your experience at the The Sebel Twin Waters. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angela McCubbin Front Office Manager

Location excellent, facilities great. Room gorgeous

Customer review rating 4.5/5

Monica Families - Confirmed reviews ALL

We had a wonderful stay. I spoke twice to staff in week leading up. They were both excellent to deal with and were able to meet my requests. We loved the room we stayed in. It was perfectly laid out and in a great spot . The one issue was misinformation from the concierge at Novotel who told us our kids could eat for free at the buffet breakfast but when we went there we were told Sebel guests were not included . Other than that, it was perfect.

Dear Monica, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin FRONT OFFICE MANAGER

Great Spot

Customer review rating 4.5/5

Heather D. Business - Confirmed reviews ALL

We oved our stay, the people we met were lovely. My only complaint (if you can call it that) - It would have been good to have help to transport our luggage to the unit as we arrived in an Uber, and didn't have our own vehicle. We will definitely be back.

Dear Heather, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin FRONT OFFICE MANAGER

Great ambience. Comfortable lagoon view apartment.

Customer review rating 5.0/5

Linda Families - Confirmed reviews ALL

Helpful and friendly staff. Close to the beach and access to the facilities at the Novotel hotel we're very good. Need your own transport to get around.

Dear Linda, We very much appreciate your comments regarding your stay at the The Sebel Twin Waters. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela McCubbin Front Office Manager

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Other web-users rate our hotel

  • 149 reviews 9/10 Location
  • 279 reviews 6.8/10 Room
  • 113 reviews 6.9/10 Service
  • 11 reviews 1.7/10 WiFi
  • 132 reviews 7.5/10 Amenities
  • 80 reviews 4.7/10 Cleanliness
  • 37 reviews 5.7/10 Value
  • 6 reviews 3.8/10 Wellness Area

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