Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 4,238 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

Cultural Centre3 km / 1 mi Macau Tower2 km / 1.24 mi

Your meetings and events

A backdrop of the harbour sets the stage for your Macau event. The 6th floor conference facilities offer a total of 670 sqm of interior space in 3 meeting venues plus additional outdoor terraces for spectacular waterside events or breakout areas.Baccara is an impressive multi-function venue with 460 sqm of interior space adjoining the South Terrace balcony and poolside North Terrace. Additional facilities include the Promenade meeting room and the Board Room.All 3 venues boast natural light and state of the art conference technology including WiFi built in video projection digital signage and conference call setups. Sofitels Inspired Meetings Concierge is on hand to guide your Macau event to success.

Sofitel Macau at Ponte 16 Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BACCARA 460 m2 3 m 300 60 80 130 250
PROMENADE 150 m2 2 m 150 30 30 80 60
THE BOARDROOM 60 m2 2 m 0 0 12 0 12
    • Flipchart
    • Indoor and Outdoor facilities
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 408 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 7,867 reviews

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,238 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
J Couples - 15/05/2019 AccorHotels certified review
« Very comfortable. »

Your staff is really helpful and nice. I also love the room you prepared for us. My boyfriend and I had a really joyful stay!

Anonymous Couples - 14/05/2019 AccorHotels certified review
« enjoyable »

Hi all staff at Sofitel Macau I wanted to say thank you for entertaining and pampering hospitality in your hotel, the service was excellent, the rooms are good and luxurious, the breakfast was rich and tasty and nothing was lacking, everything was satisfactory. We enjoyed our stay at the Sofitel Macau Hotel and hope to return to the hotel again and enjoy more of your wonderful service. Thank you very much and be impressed Pnina and Roni Hiat-Israel.

Anonymous Families - 14/05/2019 AccorHotels certified review
« Excellent Stay »

Friendly staffs, beautiful rooms. Head butler Nikklo and Victor are both excellent!

Dennis W. Friends - 14/05/2019 AccorHotels certified review
« Excellent stay for short vacation »

I had stayed at Sofitel Macau at Ponte 16 few times before, and up to now it's still my 1st choice when I have a short vacation at Macau. Location, rooms, staff service and lounge are excellent.

Lc Families - 14/05/2019 AccorHotels certified review
« Clean & comfortable room »

The room is clean and comfortable. Bed turning service was well planned and unexpected. Overall the room and stay was very good. One area can improve is the free transport between the ferry port and the hotel. Every 15mins with a 20seated bus is not enough or adequate. To get the free transport, we needed to wait for 30/45mins. Either make it more frequent or have a bigger bus.

Deb Couples - 14/05/2019 AccorHotels certified review
« Amazing hotel. Great location »

We felt we were your only guests. Well looked after

Monica Couples - 13/05/2019 AccorHotels certified review
« Pleasant stay! »

The room was comfortable. We went to the lounge where the view was stunning.

Chris M. Couples - 13/05/2019 AccorHotels certified review
« Convenient and pleasant stay »

The welcome amenities were such a pleasant surprise. And the upgraded room and access to the executive lounge made for a very satisfying getaway. The staff were amazing, especially Francis at the executive lounge.

Apolonia M. C. Families - 13/05/2019 AccorHotels certified review
« Superb and extremely good suite room and services. »

The reception desk functions systematically, fast and very polite . They provide good options and able to help whatever I had needed. Ms. Mimi attended for check-in and she was most helpful, gave opinions and advised about the best thing to do in a particular situation. Room service was excellent and the food (breakfast buffet) was even great. The staff members at the buffet breakfast were very attending, and most of them wears a beautiful smile. Ms. Gladys served very well and attended to us perfectly. The suite room was most amazing with all the luxury amenities and services at its best stand. Thank you very much Sofitel !

Hw W. Friends - 12/05/2019 AccorHotels certified review
« I felt so much at home at this hotel that it will continue to be my number one hotel to stay in. »

The overall service was excellent whether at the front desk or in the restaurants or in the room service. The food was very good and the price was reasonable, esp in the Chinese restaurant. The room was clean and comfortable. The hotel was conveniently accessible.

Couples - 12/05/2019 TripAdvisor review
« Friendly and good service »

for those non gamblers, this is a perfect location because you will be spoilt with varieties of food. however if you want to go to the casino is not difficult because there is a frequent coach/pick up to send you to the Harbour and from there you alight the buses which takes you to whichever hotel/casino you want to go to, super convenient. the arrival till departure experienced in this hotel is excellent, staff were friendly and informative and attentive to details.

Riia Couples - 11/05/2019 AccorHotels certified review
« Excellent stay »

Everything worked perfectly and upgrade was a pleasent surprise. Room exeeded expectations and the staff were super nice and helpful.

Kanyarat P. Families - 11/05/2019 AccorHotels certified review
« Late check-in, no bus stop near hotel »

The rooms were not ready at check-in time. Bus stop was cancelled so a long walk to the hotel. Clean, big room and variety breakfast.

Jacob Couples - 10/05/2019 AccorHotels certified review
« The experience was exemplary in all respects. »

We had a lovely stay. Our room was well appointed, and the service - especially from the staff on level 17 - was helpful, friendly and effecient. I always felt welcome, comfortable and at ease.

June G. Solo - 09/05/2019 AccorHotels certified review
« Nice stay »

Nice experience and happy to have an room with an amazing view. Hope usb could be installed in the room.

Business - 09/05/2019 TripAdvisor review
« Sofitel Pointe 16 short stay »

Short stay for business meeting. Took the opportunity to relax a bit with a one night stay again at Pointe 16. Great Chinese restaurant with good value. Again the Accor card discounts made it even better.

Maricar J. Couples - 08/05/2019 AccorHotels certified review
« The staff were nice and helpfull! »

The hotel interior is great compared to the exterior which looked like a very old and untidy hotel. The room doesnt smell good on the first day, which smells great and clean the 2nd day when we got back from shopping. There was not complete toiletries (cotton buds is missing which was provided the 2nd day). Though, the staff were helpfull and nice. Most specially paulo bediones who helped us with our baggages on check out and thought us how to save on the bus fare by using the free shuttles. We actually went shopping after check out and placed our luggages in the concierge, when we returned to get our luggages, He assisted us and also gave us complimentary water as we are so tired from roaming around the place.the room was not a big deal anymore,it was the customer service which stood out for us.

M T. Friends - 08/05/2019 AccorHotels certified review
« A good stay! »

Had stayed in this hotel for a number of times. Like the spacious bedroom, happy that it was an upgraded room with river view. Nice. Couldn't bear to use the Hermes toiletries. :) Enjoyed the buffet dinner and breakfast.

Anonymous Families - 07/05/2019 AccorHotels certified review

The staying was good. The wait before check in was a bit long.

T. S. Couples - 06/05/2019 AccorHotels certified review
« Great location with magnificent view and great services »

Made the right impression from check-in to check-out. A special mention to our check-in staff, Amy, who was extremely helpful and made our check-in smooth and seamless. Every member of the staff were attentive and services were impeccable. As we aimed to explore the winding streets of old Macau, it was unfortunate that we did not have more opportunity to enjoy all the services and amenities. But we will definitely be back if opportunity provides and will surely recommend Sofitel at Ponte 16 to anyone looking to visit Macau. The only wrinkle in our experience was an unpleasant witnessing an incident between a elder Chinese man abusing a woman on the 6th floor just around the corner of the South side lifts on Saturday 5th late morning. The staffs were quick to respond and calm the situation. From my observation, had the man been more aggressive or under any form of influence, one staff member might not have been enough to sort out the situation, perhaps an addition of another security member would be more reassuring. Fortunately, it ended well but it gave my wife a fright. Regardless, we look forward to our next stay when we have a chance to return to Macau.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Amy. I am glad to hear that she was of a good assistance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We were fully aware regarding the incident and our staff tried the best to respond and calm the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

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