Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 4,292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

Cultural Centre3 km / 1 mi Macau Tower2 km / 1.24 mi

Your meetings and events

A backdrop of the harbour sets the stage for your Macau event. The 6th floor conference facilities offer a total of 670 sqm of interior space in 3 meeting venues plus additional outdoor terraces for spectacular waterside events or breakout areas.Baccara is an impressive multi-function venue with 460 sqm of interior space adjoining the South Terrace balcony and poolside North Terrace. Additional facilities include the Promenade meeting room and the Board Room.All 3 venues boast natural light and state of the art conference technology including WiFi built in video projection digital signage and conference call setups. Sofitels Inspired Meetings Concierge is on hand to guide your Macau event to success.

Sofitel Macau at Ponte 16 Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 60 m2 2 m 0 0 12 0 12
PROMENADE 150 m2 2 m 150 30 30 80 60
BACCARA 460 m2 3 m 300 60 80 130 250
    • Flipchart
    • Indoor and Outdoor facilities
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 408 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 8,280 reviews

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
C. Families - 15/07/2019 AccorHotels certified review
« Service satisfactory »

We found the service quite good and the thing to be improved is the WiFi speed as it was a bit slow. Thanks

Couples - 15/07/2019 TripAdvisor review
« Extraordinary pleasant stay »

My wife and I have had a very wonderful time at the hotel to celebrate our wedding anniversary. Despite our early arrival, the room has been romantically decorated and ready for checking in. Though my birthday has passed 2 days ago, I was overjoyed by a birthday cake from Club Millesime. Although Club Millesime was closed for upgrading work during our stay, the warm and heartedly service from the manager Leizl and her team members, especially Victor and Paullo, really inspired us. Right, also need to thank to all the lovely staff of Sofitel! Love to see you guys very soon!

Ian R. Couples - 14/07/2019 AccorHotels certified review
« Busy hotel, that is managed well. »

Room was clean and tidy, but nothing out of the ordinary. We upgraded to include executive lounge privileges for our last two nights which was acceptable and like the room basic, without the any thrills. The Executive Lounge was being renovated during our visit so all service were in the Lobby Bar area. We changed our dates during the stay and were unable to resolve the problem through Accor Reservations, the Hotel did the best they could.

Grace V. S. Families - 13/07/2019 AccorHotels certified review
« home away from home »

excellent facilities and location. and the staff are really friendly, especially my kababayans there

Peter S. Couples - 09/07/2019 AccorHotels certified review
« Unforgettable birthday with my wife after our wedding »

May I take an opportunity to say thanks a lot for the hotel service terms. They are very polite, professional. Specially, Mary give us many surprises for this staying, e.g prepared a birthday cake etc and Paulo is a nice gay and serve us the every meal as well. The room was clean and newly for my expected. I highly recommend to stay Sofitel Macau at Ponte 16.

Sh H. Couples - 09/07/2019 AccorHotels certified review
« overall satisified with some defects »

room is nice, but with some defects like water leakage at master toilet basin top plate, jacuzzi shower out of order, master toilet flushing system a bit stuck....

Hafia Families - 09/07/2019 AccorHotels certified review
« I was extremely happy with the service and staff »

It was a lovely experience. The staff was great and the service was extremely personalised. Could not have asked for a better experience especially when compared to another hotel we stayed at in Macau.

C. Couples - 08/07/2019 AccorHotels certified review
« The staff throughout were really polite and helpful »

Excellent service and attention throughout. Particularly Liezel and Oliver in the Exec Lounge - they were so efficient and attentive

Ruifeng Couples - 08/07/2019 AccorHotels certified review
« Nice cafeteria »

The food in the cafeteria is great.

Kelvin C. Families - 08/07/2019 AccorHotels certified review
« Software is below par. Training is needed »

As an anniversary celebration with my wife, we were satisfied with the room condition (despite the most standard one. we did chose suites for a couple of times before since 2016) and appreciated the decoration and gift box provided by the hotel. Room was clean and baby bather was provided per request. I was disappointed and did verbally made a complaint. I realized I had forgotten the gift box in the room after checking out. I asked the restaurant staff to call the front desk but in vain. Then I went down to the lobby and reported to a young Chinese lady staff who was coordinating the line queuing up checking out. I was told to line up the check-out line. After a couple of minutes and the line did not move, I requested the same staff to dial-in the floor to remind the cleaner not to throw the gift box away. I was told by her just "the cleaning is not that early" and reinforce me to line up the check out counter again, although I was not checking out. I was angry and left the line. I presented my accorplus card to her and reminded her even for check-in/check-out I should receive priority service, and my requested was not being handled properly. My wife loves the macaroon gift box and that is why I rushed down for remedial action. Your staff did not try to understand the urgency of my situation, and refusing to offer any assistance. I went to a non-Chinese lady who is coordinating the lobby lines, and she immediately issued a room card for me to pick up the gift box. It only took two minutes for the whole process but I had been waiting for 20 mins, not to mention if I continued to wait as instructed. With the new rising hotels in Taipa, the conditions of the Ponte 16 is losing edge in the industry. I strongly suggest the group to improve the software of the hotel, such as dining options (Prive was not as prestige as it used be sadly), services and shops mix (souvenir shop is bad and does the salon has sufficient customers?). The Angry bird is good one though.

Couples - 08/07/2019 TripAdvisor review
« Reviving stay in Macau »

These 3 days at the Sofitel was truly refeshing and recharge my energies. Locatio was good, staff were great friendly and professional, room spacious and clean and the bed was wonderfully comfortable. Excellent hotel and staff

Malcolm Couples - 06/07/2019 AccorHotels certified review
« Short stay in Macau »

Our stay in Sofitel Macau was a truly rejuvenating experience; wonderful, friendly and professional staff, good location, clean spacious room and a soft and comfortable bed. Even the rain did not dampen our holiday thanks in large part to the Sofitel and their staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is our great pleasure to hear that your hotel stay with us contributed to your fantastic time in Macau. It was a pleasure having you, your recognition to the premium service we provided is greatly appreciated, and it encourages us to continuously improve. Hope you have a pleasant journey back home! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Don A. Couples - 06/07/2019 AccorHotels certified review
« A comfortable and convenient place to stay »

We only stayed one night with the purpose of meeting some old friends for dinner. It proved to be a good venue for that. We were warned that taxis in Macau were difficult to access and this was confirmed despite the best efforts by the courteous Concierge staff. Some conflicting recommendations by various members of thier staff added a little to the frustration for me. Isli at the Rendezvous Lounge was very pleasant and helpful as was Peter Young at Concierge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Sofitel Macau at Ponte 16! Thank you for taking your time to give us such nice comments, your kind words are much appreciated. Meanwhile, apology for the frustration caused by our conflicting recommendations, thanks for bringing this up to us, I will look into it with our team and ensure our information doesn't cause confusion in the future. Your kind compliment to Isti and Peter is very much appreciated and will be shared with them respectively, I believe it will be a great encouragement to both of them to continue their good work. Thank you again for sharing your experience, and if you would plan a return visit to Macau in the future, please don't hesitate to contact me directly for assistance, our team will be very delighted to welcome you back again. Wish you all the best! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Peter Couples - 05/07/2019 AccorHotels certified review
« Short vacation Macau »

Very easy checkin process and very well presented reception hall. It was fantastic to have my loyalty membership recognized by hotel staff even before approaching the checkin desk. The Barman JJ at the pool did a fantastic job. Very talkative and making me feel welcome. I highly recommend give JJ some extra duties to enhance hit work with the hotel. Lukas was also fantastic and of great assistance during our stay at the hotel. He also made use feel very welcome and gave personal touch to being a guest. These two staff members exceeded my expectations and was one of the best I have had with Accor hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Sofitel Macau at Ponte 16! Thank you for your continuous support to AccorHotels and thank you for taking your time to review your stay with us, it's delighted to know that you felt warmly welcome here, we strive to offer premium service to all the guests, it's our pleasure to assist you as much as we can, our staff are indeed our greatest assets, I will deliver your kind compliments to our JJ and Lukas, I believe it will be a great encouragement for them to continue their good service. Once again, much appreciate your time in sharing your experience with us; we are looking forward to welcome you back again in the near future. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Mohamad-noor Couples - 04/07/2019 AccorHotels certified review
« Good hospitality »

We enjoyed our stay at Sofitel. They provide us warm welcome and good services The staff are freindly. We would stay at Sofitel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your kind compliments regarding your stay at Sofitel Macau at Ponte 16. It's very pleasant to read your comments and know that you had enjoyed your stay here. Your words meant a lot to us! We can't thank you enough to give us such a great encouragement. We hope to serve you soon again with consistent high quality service. Thank you again for sharing your thoughts, we wish you all the best! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Anonymous Families - 03/07/2019 AccorHotels certified review
« Great stay, amazing club floor staff »

The staff at the Club Lounge are superb. They were attentive and friendly and made our toddler very happy - thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Sofitel Macau at Ponte 16! Thank you for taking your valuable time to share your experience with us. We are extremely glad to learn that you had a great stay with us here, especially in Club Millesime; your appreciation has been shared with the team, they are very encouraged to receive your kind words. Thank you again for sharing your experience, and if you would visit Macau once again, please don't hesitate to contact me directly, I will be very delighted to assist you for your next stay. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Mr. J. Families - 03/07/2019 AccorHotels certified review
« extremely satisfied »

The hotel is very nice, the room is very clean, no smell of dust, and very comfortable for family. The facilities in the room is very complete to pamper your staying. Senado Square, the heart of heritage centre is just a few minutes walk from the hotel. The view of the window is beautiful. you can see the macau tower and grand lisboa. It is a very good moment to remember for us. Thanks Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is nice to hear that your hotel stay with us contributed to your fantastic time in Macau. It was a pleasure having you and we hope to welcome you back soon; Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Ivy Friends - 03/07/2019 AccorHotels certified review
« I do enjoy the trip in Macau and stay at Sofitel Macau Ponte 16 »

I am so appreciate the staffs serviced us at the lobby in those two days, their name are Jenny and Atina, they are so kind and helpful, very polite and act very professional. I also want to give credit to the hotel management, they provided enough training to the front desk staffs, luggage handling staffs, even when I went to the cafe to have my breakfast, the staffs are also so kind. Please do continue to keep the service standard, we will come again and enjoy the wonderful moment with you very soon. Thanks all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warm greetings from Sofitel Macau at Ponte 16! Thank you for taking your time to review your stay with us, it's delighted to know that you had an enjoyable stay , we strive to offer premium service to all the guests, it's our pleasure to assist you as much as we can, our staff are indeed our greatest assets, I will deliver your kind compliments to our Jenny and Atina, I believe it will be a great encouragement for them to continue their good service. If you would plan a trip to Macau again, please don't hesitate to contact us directly for any assistance with the booking or telling us any of your preferences, we would like to ensure all your preferences are attended to for your future visits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Anita Friends - 03/07/2019 AccorHotels certified review
« Enjoyable stay »

We was annoyed at first , because we need to que multiple time for check in . We need que to register the check in and then wait until check in time to que for the room key . It's nicer if they can speed up the process , the que is long and the process is slow . ( or maybe i am tired and everything seems slower ). Beside that , stay is enjoyable . Room is good and they upgrade us to room with nicer view . Can't say much for the food because i don't eat there ,but they do have nice child space / park maybe usefull if you bring kids .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. I'm glad to learn that you had an enjoyable stay with us overall apart from the arrival experience, please kindly accept my apologize for the check-in experience you had encountered. Please rest assure that we will review the process and strive to offer efficient check in for every guest. Once again, we value and appreciate your feedback, and hope to offer you a better experience in your next stay; Please feel free to contact me directly if you would plan another visit to Macau again, I would be delighted to assist you for your next stay. Until then, wish you all the very best! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Sam Couples - 03/07/2019 AccorHotels certified review
« Great hospitality from friendly staff »

Staff on lobby and 17/F are polite and responsive to our request, especially Ms Princess, who helped all the way during our stay sincerely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. Your kind words to our team is a great encouragement to us all, Princess will be very happy to know that her assistant was recognized and appreciated. We will continuously provide refined service to every guest. And if you would plan for a future visit to Macau, please do not hesitate to contact us directly, as we would like to ensure all your preferences are attended to for your future visits. Thank you again for sharing your experience and it's in our sincere hope that you will return soon for another magnificent stay with us. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

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