Hotel - Sofitel Macau at Ponte 16
Sofitel Hotel Sofitel Hotel

Sofitel Macau at Ponte 16 Hotel

4.5/5 4,316 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

Cultural Centre3 km / 1 mi Macau Tower2 km / 1.24 mi

Your meetings and events

A backdrop of the harbour sets the stage for your Macau event. The 6th floor conference facilities offer a total of 670 sqm of interior space in 3 meeting venues plus additional outdoor terraces for spectacular waterside events or breakout areas.Baccara is an impressive multi-function venue with 460 sqm of interior space adjoining the South Terrace balcony and poolside North Terrace. Additional facilities include the Promenade meeting room and the Board Room.All 3 venues boast natural light and state of the art conference technology including WiFi built in video projection digital signage and conference call setups. Sofitels Inspired Meetings Concierge is on hand to guide your Macau event to success.

Sofitel Macau at Ponte 16 Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
THE BOARDROOM 60 m2 2 m 0 0 12 0 12
PROMENADE 150 m2 2 m 150 30 30 80 60
BACCARA 460 m2 3 m 300 60 80 130 250
    • Flipchart
    • Indoor and Outdoor facilities
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

  • 408 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 8,474 reviews

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,316 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 19/08/2019 TripAdvisor review
« Globally nice »

Very nice rooms and common areas. The hotel needs a fresh coat of paint on the exterior, though, and the location is great for the view, but not so much if you like malls and casinos; very close to the old city. Would have been nice to hear in advance about the closure of the pool, the gym and the main restaurant (I reserved on Accor own web site).

Family - 18/08/2019 TripAdvisor review
« Great Stay in Macau »

We had a great time staying for almost 1 week in Sofitel Macau. The hotel has good amenities and many eateries around. The staff were really friendly, especially Simon from the Concierge team, who went the extra miles to help us with logistics. Thank you to all the team at Sofitel Macau!

Markφl Couples - 17/08/2019 AccorHotels review
« Staff Accommodation Food Room Perfect. »

Hats off to Mary Victor & Rest off the Staff were were Friendly Helpful & all Smiles & Pleasing the High Tea & Evening Cocktails were great we enjoyed the Staff also took care off every detail Breakfast was great too our Room was up graded that was perfect made our Day also the Staff went all out to present a B'day Cake for Her THANKS TO THEM looking fire ward to Staying at Sofital Again once again thanks to all the Staff for being pleasing & Courtier Regards M. & Phil.

Zhengkaiyuan Friends - 15/08/2019 AccorHotels review
« Excellent »

Excellent

Jen Couples - 14/08/2019 AccorHotels review
« Hotel overdue for sustainability review »

It’s absolutely outrageous how buffets are still being offered when it’s widely knows how wasteful they are. Towels are exchanged even if we hung them deliberately, not leaving on the floor

John F. Couples - 14/08/2019 AccorHotels review
« Satisfied »

Good

Miss L. Families - 13/08/2019 AccorHotels review
« Above average »

Staff are very helpful, especially those in the concierge .They Provide detailed information about the tourist routes. Thanks for upgrading our two rooms with sea view, but there were only welcome drinks for one room .Hope to stay here next time .

Susanna Friends - 12/08/2019 AccorHotels review
« Wonderful Service in Timeless Elegance »

My friend and I thoroughly enjoyed our four night stay. Being on the executive level made the experience quite memorable. Ann, Mary, Meslan, Paolo, and the other staff were professional, and went out of their way to ensure we were completely happy. My only complaint is that due to the high humidity, the carpets smell musty.

Monie Business - 12/08/2019 AccorHotels review
« Upgrade service »

I lived in Sofitel Macau hotel for over 40nights already, and not long ago became a Gold member. Luckily last stay I was upgraded to administration floor with free provided lunch tea, sun-set cocktail etc, it's really fantastic experience. Hope I can become the Platinum member soon to enjoy more benefit from the hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for your fondness and continuous support to our hotel, it's our great honor to be your home away from home. I'm glad to learn that you had enjoyed your recent stay with us at the executive floor, the team is looking forward to your return in the future in hope of offering you another fantastic experience. I also notice that you had scored the Pool experience 60 out of 100, I'm sorry that it didn't live up to your expectation, it would be highly appreciated if you could tell us more about it, we would like to improve and make sure you have a better experience in your future stays. If you are planning a return visit to Macau, please do not hesitate to contact me directly, I would be delighted to assist you with the booking and learn more about your preference to ensure you another pleasant stay. Best regards, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Mike N. Couples - 11/08/2019 AccorHotels review
« great stay-friendly,helpfull staff-easy to get around »

enjoyed our stay at hotel, very clean and good environment. easy to get around with free shuttle. hotel package for lounge was great.enjoyed breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for taking the time to comment on your recent stay with us. It's a great pleasure to read that you had enjoyed the time here, your kind words to our staff mean a lot to us, it serves as a great encouragement to us as we strive to continuously improve the quality of our service. Thank you again for your time, and we hope your next visit will be as pleasant as the previous one. All the best! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Anonymous Families - 11/08/2019 AccorHotels review
« Nice and comfortable »

Friendly reception Clean and comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

C. Families - 09/08/2019 AccorHotels review
« Nice »

I really enjoyed the experience in your hotel, particularly for your buffet services and facilities. The buffet was well-served with a wide range of food and beverage. The chefs who were serving us congee and noodle were friendly and helpful and hence deserve praise. For the facilities, we relish swimming at the pool and also doing exercise in the gym. Apart from these, the hotel room was prepared neatly and had given us a comfortable and enjoyable night. The overall experience is good.

Anant G. Solo - 08/08/2019 AccorHotels review
« Excellent service from esp. the Restaurant service staff »

The room was good, food was specially prepared for me during Breakfast due to vegetarian requirements by the head Chef (indian guy). 9/10 and not 10/10 due to inconvenience caused by the presence of the football team in the hotel, leading to lockdown of certain common areas in the hotel.

이. Couples - 08/08/2019 AccorHotels review
« Very impressive, touched memories »

I was very happy! the celebration setting was great and all your service is very detail and familiar. after arrive next morning staff asked me what time I arrived, they knew my late check in. when I left last day Gary(?) got a taxi by himself from first floor. just as like detail service was very touched. thank you for good memories in Macao!

Firdaus K. Business - 08/08/2019 AccorHotels review
« Enjoyable Experience »

Excellent service form check in to check out. Courteous and helpful staff. Large room. Comfortable bed. Amenities in the room were up to the mark. More than enough charging points. Good WiFi connectivity. Very good breakfast buffer spread.

Anon Couples - 07/08/2019 AccorHotels review
« Lovely staff and a pleasant experience as always »

The staff at the hotel were wonderful as always and made our stay very pleasant.

Couples - 07/08/2019 TripAdvisor review
« Nice room but bit hectic lobby. »

The rooms are very nice view and spacious. But the environment of the lobby is a bit busy with mixed people come and go a bit hectic. The shower in our room does not go too smooth wait for a bit long time to get hot water through. Staffs are nice and friendly. The western restaurant on 6 floor is with nice service and good food. But the Chinese restaurant on 18th floor is with good view but service and food quality have space to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yctsoi, Thank you for providing us with your feedback. While I appreciate your compliments for our spacious rooms, all of our staff and our 6th floor Mistral restaurant, please accept our sincere apology for the high traffic in the lobby as well as shower functionality. We will look into our service standards in our 18th floor Chinese restaurant, in order to constantly improve our service and food quality. Once again thank you so much for staying with us and hope we can welcome you back in the near future. Best regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

Yat S. Couples - 06/08/2019 AccorHotels review
« Higher price, lower quality. »

The breakfast menu needs more selection. The hotel external wall facing the sea side of Zhuhai is very very dirty so it should be cleaned up as soonest possible. Staff at the reception hall as well as the receptionist are very helpful and polite.

Anonymous Families - 05/08/2019 AccorHotels review
« better than expected »

good & very welcoming service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to leave such a nice comment to us. I'm glad to read that the service we provided exceeded your expectation, the heart-warming service is what defines us and your kind words will certainly keep us all motivated. Thank you again for sharing your feedback, and we are looking forward to welcoming you back soon. Please do not hesitate to contact me directly when you plan a return visit to Macau, we would love to know more about your preferences and ensure you another memorable stay with us. Best regards, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Anton Families - 04/08/2019 AccorHotels review
« Always happy to back home »

Such a warm welcome and extremely great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for taking the time to share your thoughts with us regarding the recent stay at Sofitel Macau. It's always our great pleasure and honor to be your home away from home, our team is very glad to learn that you had enjoyed it, and we are aiming to provide you and every guest in Sofitel the superior service that you are promised for every stay. Thank you again for your support to our hotel and we are looking forward to welcoming you back soon. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

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