Hotel - Novotel RJ Santos Dumont
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Novotel RJ Santos Dumont Hotel

4.0/5 1,476 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundromat
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Companies and event centres nearby

Company

ACERGY1.6 km / 0.99 mi BRADESCO1.8 km / 1.12 mi CONSULADO DA FRANCA1.3 km / 0.81 mi HALLIBURTON1.3 km / 0.81 mi PETROBRAS2 km / 1.24 mi SAIPEM2 km / 1.24 mi SOUZA CRUZ1.7 km / 1.06 mi VALE1 km / 0.62 mi
BNDES2.6 km / 1.62 mi CHEVRON2.4 km / 1.49 mi ELETROBRAS2 km / 1.24 mi OAB0.1 km / 0.06 mi QUEIROZ GALVAO1.5 km / 0.93 mi SBM2.5 km / 1.55 mi TRANSPETRO1.6 km / 0.99 mi

Congress centre

RIOCENTRO36 km / 22.37 mi SULAMÉRICA6 km / 3.73 mi

Exhibition centre

CCBB1.5 km / 0.93 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Novotel RJ Santos Dumont Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PRAÇA XV 26 m2 2 m 0 0 10 0 0
ARCOS DA LAPA 50 m2 3 m 50 20 0 30 20
CORCOVADO 50 m2 3 m 50 20 0 30 20
PAO DE AÇUCAR 50 m2 3 m 50 20 0 30 20
SAPUCAI 50 m2 3 m 50 20 0 30 20
ARCOS DA LAPA + CORCOVADO 100 m2 3 m 100 50 0 60 60
PÃO DE AÇÚCAR + SAPUCAÍ 100 m2 3 m 100 50 0 60 60
ARCOS+CORCOVADO+PÃO DE AÇÚCAR 112 m2 3 m 120 50 55 40 0
ARCOS+CORC+PAODEAÇUCAR+SAPUCAI 200 m2 3 m 0 0 0 0 110
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,362 reviews

Our guest reviews for
Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,476 reviews
CEFM1974 Business - 07/09/2019 TripAdvisor review
« Hotel Old »

Very expensive for the quality that a received. Bad Smell, old furniture, air conditioning noisy, and dirty sheets. I will never return in this hotel. Thats sad a Brand like Accor offers in a big city a poor quality hotel !

Tom E. Business - 04/09/2019 AccorHotels review
« At Rio de Janeiro »

Very good, fine position between Copacabana and Centro, not too far from the Metro and Tram Lines

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you for the great review of our hotel. We are glad you enjoyed your stay, so I remember how grateful our staff are! We look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Cesar Business - 03/09/2019 AccorHotels review
« Nice hotel, terrible wifi for work. »

The hotel is great, nice restaurant, room is very good, but, we didn't have wifi on either first floor, where I stayed, or even in the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the maintenance team. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Anonymous Business - 31/08/2019 AccorHotels review

Internet and air conditioner not working. I wouldn’t like to stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomaz, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Supervisora de Qualidade & Guest Relations

Felipe A. Business - 26/08/2019 AccorHotels review
« AC not working, bad TV signal and worst breakfast »

I've checked in a room where air conditioner was not working. When I asked to fix the issue, maintenance people said me that they were aware of the issue since the morning of that day, but nothing was done, so they moved to another room that without new keys. I called front desk but they were busy and was not possible to send someone with new keys - I had to go to front desk to get new keys at 11pm. Also, on both rooms, the signal of TV channels were terrible. Next day, I went to breakfast and had my worst experience ever - food was old, cold and when I asked for "crepioca", it took 30 minutes to be served - but they changed order with another guest and didn't serve my original order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Peter C. Business - 26/08/2019 AccorHotels review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the teams involved. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Igor Business - 26/08/2019 AccorHotels review
« neighbour guest smoking inside his room »

at my first morning I woke up with a bad smell of cigar in my room. i realized the smoke came from inside the room next to mine. I then contacted the reception desk and they quickly moved me to another room where I had no further issue. my second night was perfect. by the other hand I am still worried that someone is smoking inside a room even though it's strictly forbidden. I'd like to know if any action was taken against the offender and what measures are been taken to prevent this from happening again.

Eb… Business - 23/08/2019 AccorHotels review
« Convenience »

Great location in Downton Rio de Janeiro and really close at airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

Lili Business - 21/08/2019 AccorHotels review

The hotel was very nice, very good breakfast and very good location Staff also very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lili, Thank you for taking the time to evaluate us. We are glad you enjoyed your stay so I remember how grateful our staff are! We look forward to seeing you again at a future opportunity. Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Antonio D. Business - 12/08/2019 AccorHotels review
« gym needs maintenance »

I stay in Novotel Santos Dumont at least 20 days per year. I usually enjoy staying in this hotel, however I noticed that gym treadmills need maintenance. Two weeks ago, the center treadmill was not working, only two were working. This causes a queue during rush hours. Now, there were only one treadmill working (the right one). I am very worried because there are basically three main drivers for me in a hotel for business trips: bed comfort, quality of internet and quality of gym. If your gym is not being maintained properly, it will make me look for other options, something I didn´t wanted to do. Other comment: As a gold member, only once this year I got a welcome treat at my room (some candies and a letter with my name). But it never happened again. I understand that, since I am booking through my company´s travel agency, sometimes you do not have my membership status. But I would like to continue receiving those treats once I arrive and identify myself.

Indra T. D. S. Couples - 10/08/2019 AccorHotels review
« Food was terrible and toilet seat was super dirty »

Hi there! My husband and I stayed one night and the Novotel in Rio de Janeiro, Centro (next to the US Embassy). We ordered 2 plates of grilled chicken with rice, beans and salad. 5 minutes later, we received a call saying the beans soured, so I asked them to replace one plate with vegetable and the other one with fries. I’m conclusion, the food came wrong and it was terrible. The chicken was dried (seemed to be fried earlier and they just warmed it up. It was cold inside) since we were starving we ended up sharing one plate and returning the other one. After eating part of the food I went to use the bathroom, once I lifted the toilet seat, it was all dirty. Disgusting! We would never go back. (I have pics in case needed). Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra, Thank you for taking the time to share your feedback. Although we would like your experience had been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but of course we were unsuccessful in this case. We are very concerned about the quality of our services, especially cleaning and food. Therefore, we regret the event and apologize for. If you give us a chance to regain your confidence, I can assure you that we will do our best to make your stay as good as many guests who appreciate our hotel. Regards, Jordana Bastos Guest Relations

Juliana Business - 19/07/2019 AccorHotels review
« Good »

The only bad thing is that I stayed for 3 days and did not have housekeeping.

Renzo R. Families - 15/07/2019 AccorHotels review
« excelent stay !!! »

this time was for leisure porpose with family (usually business). kindness attention for all service Dpts: front office, housekeeping and Bar of course ! many thanks to everybody

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renzo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

Peter C. Business - 14/07/2019 AccorHotels review
« OK »

Very good except: 1) The airconditioner is way too noisy. 2) No English language channels at all programmed into the TV. Had to get someone to give me just one channel. All staff service very good.

Anonymous Families - 11/07/2019 AccorHotels review
« normal »

cama pessima

Andre S. Q. Solo - 11/07/2019 AccorHotels review
« Kind people but restroom not so clean with hair on the sink »

Everybody was nice, key didn’t work in the wrong so I had to go down twice. Bedroom was mostly clean but the bathroom was not. Hairs on the sink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you for taking the time to share your review. For sure, feedbacks like this help us understand which service needs to be improved. We work hard to provide an exceptional experience for our guests, and I apologize for the shortcomings that occurred during your stay with us. I will certainly go over your notes with the teams involved. Once again, we appreciate your comments and hope to regain your confidence in another opportunity! Sincerely, Jordana Bastos Guest Relations

Hélder S. Friends - 18/06/2019 AccorHotels review
« Confortable, easy access. Just need better food services. »

Confortable place, easy to access by car but room food service needs improvements.

Anthony V. Business - 06/06/2019 AccorHotels review
« OLD HOTEL - STAFF ARROGANT »

I used to dstay so many times at your place - this time will be the last one - arrogant staff at the check-in - room dirty - one day I had to ask to clean the room at 7pm as they forgot to clean it - very old room - air condition very bad, noisy - staff arrogant which is so bad with repeaters - worst hotel in Rio - need renovations - dirty corridors

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony V., Thank you for taking the time to share your feedback with us. We regret that the service provided did not live up to your expectations. We always want to provide the best quality of service during your stay and therefore your opinion is fundamental to us! Without doubt, I will review your notes with the teams involved. Once again, we appreciate your comments and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our compliments, Jordana Bastos Guest Relations

Peter Couples - 04/06/2019 AccorHotels review
« great location »

very good location near domestic airport and city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

Flávio Business - 28/05/2019 AccorHotels review
« good »

it was good but i still need my recipe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Just to make sure, the recipe you mantion would be the invoice? I'll ask the reception team to send it for you. Kind Regards, Jordana Bastos Guest Relations

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