Hotel - Novotel RJ Santos Dumont
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Novotel RJ Santos Dumont Hotel

4.0/5 1,484 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ACERGY1.6 km / 0.99 mi BRADESCO1.8 km / 1.12 mi CONSULADO DA FRANCA1.3 km / 0.81 mi HALLIBURTON1.3 km / 0.81 mi PETROBRAS2 km / 1.24 mi SAIPEM2 km / 1.24 mi SOUZA CRUZ1.7 km / 1.06 mi VALE1 km / 0.62 mi
BNDES2.6 km / 1.62 mi CHEVRON2.4 km / 1.49 mi ELETROBRAS2 km / 1.24 mi OAB0.1 km / 0.06 mi QUEIROZ GALVAO1.5 km / 0.93 mi SBM2.5 km / 1.55 mi TRANSPETRO1.6 km / 0.99 mi

Congress centre

RIOCENTRO36 km / 22.37 mi SULAMÉRICA6 km / 3.73 mi

Exhibition centre

CCBB1.5 km / 0.93 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Novotel RJ Santos Dumont Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PRAÇA XV 26 m2 2 m 0 0 10 0 0
ARCOS DA LAPA 50 m2 3 m 50 20 0 30 20
CORCOVADO 50 m2 3 m 50 20 0 30 20
PAO DE AÇUCAR 50 m2 3 m 50 20 0 30 20
SAPUCAI 50 m2 3 m 50 20 0 30 20
ARCOS DA LAPA + CORCOVADO 100 m2 3 m 100 50 0 60 60
PÃO DE AÇÚCAR + SAPUCAÍ 100 m2 3 m 100 50 0 60 60
ARCOS+CORCOVADO+PÃO DE AÇÚCAR 112 m2 3 m 120 50 55 40 0
ARCOS+CORC+PAODEAÇUCAR+SAPUCAI 200 m2 3 m 0 0 0 0 110
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 100 family rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 7,569 reviews

Our guest reviews for
Novotel RJ Santos Dumont

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,484 reviews
Swiss Families - 08/11/2019 Confirmed reviews AccorHotels
« Where is the crib? »

I explicit requested and confirmed a crib for my baby - which was the only reason I made this 3 hours reservation in the first place - and once I have arrived there was no crib on the room as requested.

Marcos A. D. J. F. Couples - 07/11/2019 Confirmed reviews AccorHotels
« Great experience with little problems »

Our general experience was amazing we just had a two little problems. The first one was that the air conditioner at our room was weak, it took a long time for the room to get in a comfortable temperature and we could not turn off when we leave the room. The other problem was that the telephone in our room was not working.

Ricardo D. A. Business - 01/11/2019 Confirmed reviews AccorHotels
« Very good. »

Great breakfast, good room and excellent hospitality from employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ricardo, We very much appreciate your comments regarding your stay at the Novotel RJ Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Thomazini Deputy Manager

Geraldo Business - 26/10/2019 Confirmed reviews AccorHotels
« Great service »

very good

Te Families - 25/10/2019 Confirmed reviews AccorHotels

Clean hotel, nice breakfast, helpful people.

Anonymous Business - 13/10/2019 Confirmed reviews AccorHotels
« Poor housekeeping, cleanliness »

When I arrived, there was hair on my pillow, so clearly the sheets had not all been changed. The bathroom basin was also dirty, with watermarks. When Housekeeping came into my room, they tidied the bed and replenished my water. But they did not clean anything, my basin was still dirty. The paper cup from my coffee was not discarded. My coffee sachet was not replenished. Also, your CNN in English has no volume. I complained, and a technician repaired this at your satellite source. But within a few minutes, the volume just faded away again. At which point I just gave up, because clearly it would just keep happening like that. So there is no English television to watch for your international guests. The internet connectivity is also shocking, with almost no connectivity. This impacted my colleagues too. The Wifi signal would constantly drop, and when it worked, connectivity was at 1Mbps.

Tom E. Business - 04/10/2019 Confirmed reviews AccorHotels
« Interrupted stay »

Due to changes in my schedule and the Rio Rock Concert week i had to leave after 2 nights, unfortunately the first room had a very noisy air conditioner fan and a very squirty basin tap. My change to the next room was marginally better, slightly noisy fan but a normal water supply to the basin. This is a very nice hotel but I'm afraid the maintenance may be starting to need closer attention.

Andre L. T. Business - 27/09/2019 Confirmed reviews AccorHotels
« Nice place to sleep »

Nice place to sleep, nice breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

Mari Business - 16/09/2019 Confirmed reviews AccorHotels
« Good option for staying at the center »

The hotel is good, although the a la carte service can be very slow. The dinner buffet is very good as well as the breakfast. However the staff needs more training in order to prepare omelets and tapiocas more quickly.

Azmie M. Business - 15/09/2019 Confirmed reviews AccorHotels
« Good overall »

Very nice hotel. Good sized rooms. Good facilities. Pity there is no swimming pool. I had some problems in my room - desk lamp not working and bar fridge not cooling. It took two days to replace the light bulb but the lamp still did not work. The problems were never fixed. Staff were pleasant. Breakfast was very nice and is good value.

CEFM1974 Business - 07/09/2019 TripAdvisor review
« Hotel Old »

Very expensive for the quality that a received. Bad Smell, old furniture, air conditioning noisy, and dirty sheets. I will never return in this hotel. Thats sad a Brand like Accor offers in a big city a poor quality hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Hi CEFM1974, Thank you for taking the time to share your feedback with us. We regret that the service was not up to your expectations and we apologize for. The Novotel RJ Santos Dumont wants to provide the best quality of service during your stay and therefore your opinion is fundamental to us! With no doubt, feedbacks like this helps us understand which service needs improvement. Rest assured that your comments will be directed to the responsible teams. Once again, thank you for your review and we hope to regain your confidence in a upcoming oportunity.

Tom E. Business - 04/09/2019 Confirmed reviews AccorHotels
« At Rio de Janeiro »

Very good, fine position between Copacabana and Centro, not too far from the Metro and Tram Lines

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you for the great review of our hotel. We are glad you enjoyed your stay, so I remember how grateful our staff are! We look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Cesar Business - 03/09/2019 Confirmed reviews AccorHotels
« Nice hotel, terrible wifi for work. »

The hotel is great, nice restaurant, room is very good, but, we didn't have wifi on either first floor, where I stayed, or even in the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the maintenance team. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Anonymous Business - 31/08/2019 Confirmed reviews AccorHotels

Internet and air conditioner not working. I wouldn’t like to stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomaz, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Supervisora de Qualidade & Guest Relations

Felipe A. Business - 26/08/2019 Confirmed reviews AccorHotels
« AC not working, bad TV signal and worst breakfast »

I've checked in a room where air conditioner was not working. When I asked to fix the issue, maintenance people said me that they were aware of the issue since the morning of that day, but nothing was done, so they moved to another room that without new keys. I called front desk but they were busy and was not possible to send someone with new keys - I had to go to front desk to get new keys at 11pm. Also, on both rooms, the signal of TV channels were terrible. Next day, I went to breakfast and had my worst experience ever - food was old, cold and when I asked for "crepioca", it took 30 minutes to be served - but they changed order with another guest and didn't serve my original order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe, Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Peter C. Business - 26/08/2019 Confirmed reviews AccorHotels
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for the great review of our hotel. We are glad you enjoyed your stay so I remember how grateful our staff are! We work hard to provide an exceptional experience for our guests, so your feedback is critical to us. I will certainly use your note to pass along with the teams involved. Thanks again for the feedback and we look forward to seeing you again in the next opportunity! Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Igor Business - 26/08/2019 Confirmed reviews AccorHotels
« neighbour guest smoking inside his room »

at my first morning I woke up with a bad smell of cigar in my room. i realized the smoke came from inside the room next to mine. I then contacted the reception desk and they quickly moved me to another room where I had no further issue. my second night was perfect. by the other hand I am still worried that someone is smoking inside a room even though it's strictly forbidden. I'd like to know if any action was taken against the offender and what measures are been taken to prevent this from happening again.

Eb… Business - 23/08/2019 Confirmed reviews AccorHotels
« Convenience »

Great location in Downton Rio de Janeiro and really close at airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Relations

Lili Business - 21/08/2019 Confirmed reviews AccorHotels

The hotel was very nice, very good breakfast and very good location Staff also very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lili, Thank you for taking the time to evaluate us. We are glad you enjoyed your stay so I remember how grateful our staff are! We look forward to seeing you again at a future opportunity. Regards, Jordana Bastos Quality and Guest Experience Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Antonio D. Business - 12/08/2019 Confirmed reviews AccorHotels
« gym needs maintenance »

I stay in Novotel Santos Dumont at least 20 days per year. I usually enjoy staying in this hotel, however I noticed that gym treadmills need maintenance. Two weeks ago, the center treadmill was not working, only two were working. This causes a queue during rush hours. Now, there were only one treadmill working (the right one). I am very worried because there are basically three main drivers for me in a hotel for business trips: bed comfort, quality of internet and quality of gym. If your gym is not being maintained properly, it will make me look for other options, something I didn´t wanted to do. Other comment: As a gold member, only once this year I got a welcome treat at my room (some candies and a letter with my name). But it never happened again. I understand that, since I am booking through my company´s travel agency, sometimes you do not have my membership status. But I would like to continue receiving those treats once I arrive and identify myself.

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