Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 1,282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ADNOC10 km / 6.21 mi DASSAULT AVIATION0.1 km / 0.06 mi ETISALAT10 km / 6 mi INTERIOR MINISTRY4 km / 2.49 mi LABOR MINISTRY6 km / 3.73 mi POLICE HQ4 km / 2.49 mi THALES3 km / 1.86 mi
BAE SYSTEMS2 km / 1.24 mi ETIHAD15 km / 9.32 mi HONEYWELL7 km / 4.35 mi KHALIFA UNIVERSITY5 km / 3.11 mi PEPSI COLA INTERNATIONAL0.9 km / 0.56 mi TECHNIP1.3 km / 0.81 mi TOURISM MINISTRY6 km / 3.73 mi

Exhibition and convention centre

ADNEC2.4 km / 1.49 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.A dedicate conference associate will assist you from a tailor-made proposal right through to the successful completion of your event.

Novotel Abu Dhabi Al Bustan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAMELIA 1 50 m2 3 m 30 10 15 25 3
CAMELIA 2 50 m2 3 m 30 10 15 25 3
DAHLIA 50 m2 2 m 30 10 15 25 3
JASMINE 1 50 m2 3 m 30 10 15 25 3
JASMINE 2 50 m2 3 m 30 10 15 25 3
LILY 50 m2 3 m 30 10 15 25 4
ORCHID 70 m2 3 m 55 20 20 35 5
BALLROOM PRE - FUNCTION AREA 300 m2 7 m 0 0 0 0 0
AL BUSTAN SECTION 1 345 m2 7 m 255 78 65 190 250
AL BUSTAN SECTION 2 345 m2 7 m 255 60 65 190 250
AL BUSTAN SECTION 3 345 m2 7 m 255 78 65 190 250
AL BUSTAN BALLROOM GRAND BALLROO 1,035 m2 7 m 750 156 175 570 750
    • Meeting room
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 361 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 AccorHotels Rating 4,496 reviews

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,282 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Business - 17/06/2019 TripAdvisor review
« Preferred Home away from home »

Yet another fantastic stay in NOVOTEL Abu Dhabi Al Bustan. The waves pool bar is a perfect spot for watching a game with a nice refreshment, staff as attentive and polite as always. Thank you guys and see you again soon. Ashraf

Our hotel has responded to the review
Our hotel has responded to the review

Dear Culture14364017295, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is great to see that our hotel is your preferred home away from home. We are happy that you had a fantastic stay with us and were pleased with our Waves Pool Bar, as well the guest service and hospitality provided by team. Many thanks for your lovely comments, and we look forward to having your again soon. Best regards, Souffian Zaeraoui General Manager

Chloe C. Friends - 16/06/2019 AccorHotels certified review
« Nice experience except front desk »

We booked using our Le Club points and upon check in we confirmed that we used 4000 points and the front desk agent agreed then she ask 600AED deposit however when we had drinks at the pool bar with our guests, bartender inform that we have to pay cash because of no post and he said you don't have any credit on your bill. How humiliating was it in front of our guest…. When we tried to settle the bill there was a lot of misunderstood and our Le Club points was not posted on the bill. Even we show the confirmation, the supervisor said we have to wait until 4pm to clarify with the evening shift colleague. Is it a proper solution for a guest who was right and show it and already paid ?? Except this, rooms were clean and comfortable, we enjoy the pool and the restaurant for dinner and breakfast, pool bar staff was very welcoming. Too bad we experienced some issue with front desk, if it didn't happened, it was a 10/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chloe C., We greatly appreciate the time you spent to share with us your recent experience at the Novotel Abu Dhabi Al Bustan. It is truly regrettable that we have failed to meet your full satisfaction. I have shared your feedback with our Front Office team in order to take the necessary steps to avoid such issues for our future guests. I sincerely apologize for the inconvenience this has caused you. Nonetheless we are glad that you were pleased with our rooms, buffet breakfast and dinner, pool bar, swimming pool, as well impressed by the hospitality of the Waves team during your stay. We always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more, we thank you for sharing your concerns, and we earnestly hope that you will give us the opportunity to surpass your expectations in the near future. Sincerely, Souffian Zaeraoui General Manager

Mohamed A. M. Families - 15/06/2019 AccorHotels certified review
« The room services was bad. »

The food was good and the service team also was very friendly, but the room services was bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed Ali M., Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Please accept our sincere apologies. Rest assured, we are continuously putting in our efforts to improve areas of shortfall and very much appreciate your valuable feedback. Nonetheless, we are glad that you were pleased with the food, as well hospitality of the team during your visit. Thank you again for your comments, and we earnestly hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Merouane Families - 15/06/2019 AccorHotels certified review
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Merouane, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It will be our delight to have you again with us. Best regards, Souffian Zaeraoui General Manager

Anonymous Business - 15/06/2019 AccorHotels certified review
« Good business trip »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay. Thank you for your positive feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Ajk Families - 15/06/2019 AccorHotels certified review
« Consistent satisfaction... »

Check-in, comfort, silent and spotless rooms, good roll up beds, attentive staff and nice facilities... sums up our visit. Only thing missing is serving of fresh fruit juices and parathas in breakfast. Swimming pool is not completely covered, resulting in sunburn while swimming during morning time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. AJK Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were pleased with our room comfort and features, facilities, as well impressed by our attentive team during your visit. Thank you for your feedback, and we look forward to welcoming you again in the near future. Kind regards, Souffian Zaeraoui General Manager

Anonymous Business - 15/06/2019 AccorHotels certified review
« A very nice Hotel. »

All very nice. Only lacked a view from the room and body lohtion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay. Thank you for your feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Faisal Families - 14/06/2019 AccorHotels certified review
« Felt like a budget hotel »

Stayed for 1 night. The room was stuffy as the window was not one that can be opened up. One of the pillows had hair on it and the phone was covered in eyelashes/food remnants. Other than that, the room was nice and modern looking. It was bright and the bathroom was nice. The pool area is much smaller than I thought it would be and can get crowded easily. Breakfast in the morning was nice. However the serviced were slow, we had to call house keeping 3x to get extra pillows and the room service for food took over an hour to arrive. You could feel the aura of a budget hotel behind the lush reception area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Faisal, Thank you for your constructive critic following your stay at the Novotel Abu Dhabi Al Bustan. Although we sincerely regret reading that your stay with us fell short of your expectations, we are grateful for the time you spent to share your overall holiday experience with us as we certainly believe that there is always room for improvement. Rest assured, remedial actions will be taken to address observed service shortfalls. Nonetheless, we are glad that our room features and buffet breakfast have met your expectations. Thank you again for your valuable feedback, and we earnestly hope that you will give us the opportunity to redress your impression about us. Sincerely, Souffian Zaeraoui General Manager

Mohammed S. Families - 13/06/2019 AccorHotels certified review
« Mr »

It’s very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Salah K. S. A. Solo - 13/06/2019 AccorHotels certified review
« he presence of Mr. Ahmed and the sister Rania and the sister Hanan added a distinguished and fast service »

كانت الاقامة ممتازه والخدمة جيده

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SALAH KHALFAN SAIF A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy to have met your expectations during your stay, and I am sure that your kind mentions and compliments will cheer and inspire Mr. Ahmed, Rania and Hannane. Many thanks for your great feedback, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Megha Business - 13/06/2019 AccorHotels certified review
« Awesome »

I had a wonderful experience. Your hospitality is great and have amazing staff especially Mr MAROUF from housekeeping. He is very hardworking because he took an extra effort by helping me iron my dress, later on I got to knw that his shift was over and still he was not hesitant to do extra initiative. Thanks for making my stay comfortable. I would love to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Megha , Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you had a wonderful and comfortable experience, as well impressed by the hospitality and guest service of the team, especially Marouf. Your kind compliments will surely cheer and inspire not only him but the rest of the team. Many thanks for your awesome feedback, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Family - 13/06/2019 TripAdvisor review
« EID Vacation »

it is really a good place to stay; clean; quite, friendly staff, in a very good place in the city, you can find everything around you there, me and my family loved the stay there and sure we will go there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wassim K, Thank you for choosing the Novotel Abu Dhabi Al Bustan for your Eid Holidays and for reviewing us here on TripAdvisor. We are happy to read that you were pleased with our location, accommodations, and surrounding conveniences. It is also a delight that you were impressed by the friendliness of our team during your stay. Many thanks for your lovely comments, and we look forward to having you and your family with us again in the near future. Best regards, Souffian Zaeraoui General Manager

Hilario ". S. Solo - 12/06/2019 AccorHotels certified review
« Perfect break of journey »

Although there was some issues with the reservations made by Etihad Holidays, the front desk agent assisted me and have worked with the manager to provide me a room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hilario "Gil" S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that we were able to assist on your reservation. It is also delightful to hear that you had a perfect break with us. Many thanks for your kind feedback and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Prasath Families - 12/06/2019 AccorHotels certified review
« GOOD »

I WAS A NICE EXPERIENCE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. PRASATH, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had a nice experience during your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Ahmad E. Families - 12/06/2019 AccorHotels certified review
« Good place »

Comfortable & calm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad E., Thank you for staying at the Novotel Abu Dhabi Al Bustan and for your kind feedback. We are happy that you had a comfortable and calm stay with us. Many thanks for your positive comments, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Ahmed A. Solo - 11/06/2019 AccorHotels certified review
« Everything was great »

It was so nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. It will be our pleasure to welcome you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Hazem E. Families - 10/06/2019 AccorHotels certified review
« Perfect »

Very good accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hazem E., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We appreciate your positive feedback and glad that you were pleased with our accommodations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Mohamed A. Families - 09/06/2019 AccorHotels certified review
« Very Comfortable Experience for Families »

Comfortable, high hospitality and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed A., We thank you for your lovely comments following your stay at the Novotel Abu Dhabi Al Bustan. It is a pleasure to see that you and your family had a comfortable and relaxing stay with us, and were also impressed by our team's hospitality during your visit. Positive feedback such as yours always serves as an inspiration in our ongoing efforts to surpass guest expectations. Once again thank you for your comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Salem A. Families - 09/06/2019 AccorHotels certified review
« Mr »

It was not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Salem A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcome and serve you better on your next visit. Kind regards, Souffian Zaeraoui General Manager

Abdul R. H. M. Families - 09/06/2019 AccorHotels certified review
« Mr. Abdul Rahim H. M. »

It was really horrible while checking in. We waited hours to get room key even though we booked and made our preference clear to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul Rahim H. M. Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are truly sorry for your disappointment during your arrival. Please accept our sincere apologies. Rest assured, we have noted your concerns and will take the necessary actions to improve and avoid such issues in the future. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. Once again our apologies, and we earnestly hope that you will give us the opportunity to regain your confidence in us. Sincerely, Souffian Zaeraoui General Manager

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