Sofitel Dubai The Palm 5 stars

Customer review rating (ALL Rating) 4.7/5 2,275 reviews

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Description

Hotel extras

  • Rooms, suites and furnished residences

  • 6 outdoor swimming pools and private beach

  • Award-winning SPA, water sports and rooftop tennis courts.

  • Located on the famous Palm Jumeirah island

  • Offers more than 10 restaurants and bars

Our accommodation(s)

Hotel location

Sofitel Dubai The Palm

The Palm Jumeirah, East Crescent road
55558 DUBAI
United Arab Emirates

GPS:25.14025, 55.13242

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 750 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,275 reviews

TripAdvisor Rating  4.5/5  14,945 reviews

Premier lounge is worth it!

TripAdvisor rating 4.0/5

ryanwaller05 TripAdvisor review

Our family went to the Sofitel for my to celebrates my wife’s birthday last week. The Hotel was very nice and clean. I think the drinks included with meals could have been made a bit clearer as we were unaware we would be hit with a bill following our meal. However this was dealt with following discussions with the managers. We all had suites and therefore had access to the premier lounge and other perks. This was very much worth the upgrade. With us having young kids we spent a lot of time in the Premier lounge who were very accommodating and good with the kids. I would like to mention Shoon, Rahul, Eie Eie and Agustina especially. They were brilliant, very attentive and always greeted us with a smile. They made the children feel at home which made it a more relaxing experience for us. Thank you - The Wallers

Amazing stay

TripAdvisor rating 5.0/5

Trail20692981822 TripAdvisor review

Recommend to all couples and families to visit sofitel the palm as one of the largest resorts on the palm and have very nice facilities, special thanks for Nasr from reception for the warm welcome. Thank you for the extra effort you put into keeping my room spotless. Your dedication does not go unnoticed!

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! We'd like to thank you for your wonderful feedback and review after your recent stay at Sofitel Dubai The Dubai. We're thrilled to hear that we exceeded your expectations and that you had a wonderful time with us. Thank you for emphasizing our colleagues' service as well, and please know that your constructive feedback will be shared with them. Best Regards, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

A 5 star hotel that isn't really 5 stars in my view

TripAdvisor rating 3.0/5

Alexandros P TripAdvisor review

Sofitel the palm is a beautiful location. Unfortunately it didn't live up to my expectations. The staff was lovely and very helpful starting with Fernando at the front desk. The room (1 br apartment) was spacious and clean. As I said the setting is gorgeous. Nice beach, nice pools. Few issues though, we had check in at 15.00, arrived at 16.15 and was told room was still not ready, so had to wait for 15/20 minutes. The food was ok, although I can't say anything I tried blowed me away. Also probably the worst mayonnaise and jams my wife and me have had ever. We ordered room service and it was decent. Had dinner at porterhouse steak house. The meat was good but very fatty (at least 30% of the slices of the tomahawk were basically white and covered in fat). I had a club sandwich when we were checking out and it had a small sharp chicken bone in it. Ofc they apologized for this and gave a small discount, but the fact that such a dangerous mistake happened in a hotel packed with kids made me question their quality control in the kitchen. All in all it's a 5 star location and offers services of a 5 star hotel but those services are not 5 star level. It's not truly a 5 star hotel in my opinion.

One of the best holiday resort and excellent staff.

TripAdvisor rating 5.0/5

Curious34862463772 TripAdvisor review

We are happy that we selected Sofitel Dubai The Palm for our stay.Beautiful location,ambience, the pools,the beach.Thanks for upgrading us to Signature suit .❤️.And special credit goes to ❤️Elena,Rahul,Shoon,Jia,Jaber and Manoj for making our stay more comfortable, by making extra efforts . The staff at premier lounge is excellent Thanks to all. Hope to see u all soon again. ❤️

Dear Valued Guest, Greetings from Sofitel Dubai The Palm! We very much appreciate your comments following to stay experience at our French Polynesian themed resort. It is always a pleasure to receive positive feedback. We are sure that this feedback will serve as an encouragement to all of our ''Heartists'' as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as Magnifique as the previous one. Sincerely, Rosebella Abraham Quality Assurance Manager Sofitel Dubai The Palm!

Many vegan options and friendly staff

TripAdvisor rating 5.0/5

navasido TripAdvisor review

We came to eat at the Hong Loong restaurant after seeing that the menu had multiple vegan options. We were very impressed with the meals! They were tasty and the portions were very big. Our waitress Sandi was also super welcoming and friendly, thank you so much! Overall we had such a pleasant time and will definitely be coming back.

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Other web-users rate our hotel

  • 1,178 reviews 8.7/10 Location
  • 2,029 reviews 8.2/10 Room
  • 4,728 reviews 9.3/10 Service
  • 18 reviews 7.7/10 WiFi
  • 1,884 reviews 8.3/10 Food
  • 955 reviews 8.8/10 Amenities
  • 846 reviews 9/10 Vibe
  • 636 reviews 8.2/10 Cleanliness

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