Pullman Bali Legian Beach Hotel

The staff went beyond expectation in their willingness to meet any and every request to make our stay the ultimate holiday experience. We would have no hesitation in returning to The Pullman Hotel in Bali . Thank you for a great holiday.

From the moment we arrived we were made to feel special and taken care of during our 6 night stay. The staff (especially Arya - Front office manager, and two restaurant staff Widi and Heity) were fantastic, the accommodation, food and facilities exceeeded our expectations so that we rarely ventured from the hotel instead just moved from room to pool to restaurant soaking it all up. The inifinity pool was bliss. Thank you

It was ok. Rooms need a bit of freshening up. Drinks are heavily overpriced. Staff were friendly. I didn’t like not being able to charge things to my room. Very annoying to pay for things separately everyday like food and drinks. I don’t really wanting to be holding cash or card when I’m in the pool trying to have drinks or food. For example they wouldn’t bring my laundry back to my room until I paid the approx $9 because I didn’t leave a $500 deposit on my room tab. They had my credit card on file so I don’t know why I couldn’t charge things to my room. Considering I just paid $4,500 to stay there it was very annoying.

lost my money in the room

Overall a comfortable experience with Pullman, however there are areas which require improvement. The positive was the location, room size, and ambiance. The negatives, some room facilities needs maintenance and better up keep. The bathroom sink faucet cog was stuck and the water didn’t drain, the toilet has clearly seen better days and the bathtub and shower could use renovation. The dining experience was poor and requires improvement. I felt like the staff were disorganised and uncoordinated. I entered the dining area and was given a seat at a table on the outer front area. It was very hot and I asked for the fan to be turned on and the staff informed me the fan is broken. I had to ask for the menu twice after sitting down before being given a menu. After ordering I was kept waiting nearly an hour and no sign of food or any updates from the staff. I had to ask several times about the food and was ignored. Finally when I said that I would need to leave if the food didn’t arrive I was told that it would take another 5-10 min. When the food arrived it appeared to have been prepared hastily. It seems that had forgotten about the order. I left after eating quickly as I was already late for another appointment. It sad as the dining experience really ruined my experience there and it has the potential to be so much better.

Very friendly driver, checkin/checkout, and efficient room service. All around the hotel premises (e.g. restaurant, pool, lobby, ...) staff were fantastic and made the stay memorable.

Thks to Accor plus platinum, got upgrade to new grand deluxe room with new decor ,modern and comfortable room compare totally different with last time i visited.nice swimming pools. This time got my expectations to stay even just 2 nights. Thks to ade puspita guest experience and loyalty supervisor good services and friendly to guest

Excellent large rooms, with nice facilities. close to thebeach with 2 pools.

Our recent experience was very relaxing. I was their with my daughter for a short stay before she gets married later this year.

I enjoyed the hotel. The property is large, luxurious and clean.

We organised and agreed to pay for airport pick up which didn't happen. It was my partners birthday and it was agreed a surprise cake or fruit platter would be in the room, I was happy to pay for this but it didn't happen. Our first room was really worn, there was mould in the sink and the room looked like too many parties were held there with stains and damage throughout the room including a half leaning, non working floor lamp and rain shower. The second room we moved to was better however there was still a worn feeling and mould could be seen in the sink. This room however had a very distinct smell of sewerage coming from the toilet area that would manifest when leaving the room for too long. We have stayed at many Accor hotels and can safely say this one was our worst experience.

Very satisfied with standard of accommodation. Your staff are an asset to your hotel. They were very pleasant and extremely helpful.

Lovely upgraded room. Great dining and entertainment activities. Was a little disappointed that there wasn't any special cocktail nights or free gifts for Gold ACCOR members. In Thailand there is something special everyday.

The hotel staff were very friendly and accommodating. Our room was a bit of a let down The air conditioning didn't work and was 27 degrees, we needed to be moved at 1.00am in the morning as it was too hot. maintenance tried to fix it but still didn't work. The hotel moved us with no problem an then then TV didn't work in the new room, which didn't really bother us as we were going out.