Hotel - Grand Mercure Shenzhen Oriental Ginza
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

4.0/5 915 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

China Mobile6 km / 3.73 mi IBM10 km / 6.21 mi Motorola13 km / 8.08 mi Simens3 km / 1.86 mi
Ericsson10 km / 6.21 mi Microsoft3 km / 1.86 mi Nokia6 km / 3.73 mi

Exhibition centre

Exhibition Centre6 km / 3.73 mi

Your meetings and events

Grand Mercure Shenzhen Oriental Ginza Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LISBON MEETING ROOM 28 m2 3 m 0 0 10 0 0
WASHINGTON 46 m2 3 m 0 0 16 0 0
MOSCOW MEETING ROOM 78 m2 3 m 50 22 50 40 40
ROME MEETING ROOM 78 m2 3 m 50 22 50 40 40
SYDNEY MEETING ROOM 78 m2 3 m 50 22 50 40 40
VANCOUVER MEETING ROOM 78 m2 3 m 60 22 24 40 40
ATHENS MEETING ROOM 85 m2 3 m 80 22 80 50 50
LONDON MEETING ROOM 145 m2 3 m 120 30 120 70 70
NEW YORK MULTI-FUNCIONAL ROOM 210 m2 3 m 200 50 200 100 110
PARIS BALLROOM 230 m2 3 m 220 60 220 120 120
BEIJING BALLROOM 478 m2 3 m 400 50 400 250 260
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Screen
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Wedding ceremony
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 479 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 3,120 reviews

Our guest reviews for
Grand Mercure Shenzhen Oriental Ginza

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 915 reviews
Mg Business - 15/06/2019 AccorHotels certified review
« Very nice experience »

Thank you for the staff, everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.Guleva, We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Satish S. Business - 14/06/2019 AccorHotels certified review
« Comfortable stay as always »

It has been an absolutely pleasurable experience. Impressed with the quality of service, right from check in to check out. Great food at the Chinese restaurant and an impressive spread for breakfast. Ms Serena Li and her greeting with a smile outshines everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., Thank you very much for choosing to stay at the Grand Mercure Oriental Ginza Shenzhen, and thank you for sharing your stay with us. We will share your comment with our colleagues and continue to take advantage of our location and our attentive service. The service provides guests with a good experience to meet the hotel's five-star standard. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

C. H. C. Families - 12/06/2019 AccorHotels certified review
« Excellent »

The hotel has renovated, Restaurant and coffee shop improves a lot . Reception staff are friendly and helpful, housekeeping are very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Ong Business - 11/06/2019 AccorHotels certified review
« Excellent staff services at Reception, House Keeping to Lounge »

Positive: How away from home. Very welcoming staff at Reception and the Lounge. Room for improvements: air conditioning - hard to control temperature. Bathroom - run down in mist rooms I stayed this and past visit. Suggestions: 1. Move Smoking area at front entrance to the other end. Less Eye sore for incoming guests 2. Out source BBQ AREA to a good operator and under cover. 3. VIP Lounge has good ambience and staff service but hot finger food is not fresh and poor keep warm heating system 4. Poor enforcement of non smoking at Chinese Restaurant and Bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ong, Thank you for taking the time to share about your experience at the Grand Mercure Shenzhen Oriental Ginza. Especially for your suggestions for us. We would transfer your comments to the departments related, and there are bound to be some improvements in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Cynthia L. Friends - 10/06/2019 AccorHotels certified review
« It was ok »

Room service was poor. Food quality. Coffee quality. Came in cling wrap. Staff didn’t even remove it before pressing the bell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience of room service did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Staff did not remove the cling wrap on the way in considering of fresh and temperature reason for the food. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

K.h. Families - 10/06/2019 AccorHotels certified review
« Relaxing and Efficient »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.H., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Grand Mercure Shenzhen Oriental Ginza

Business - 10/06/2019 TripAdvisor review
« Just average »

Location is good, very closed to MRT station. Hotel with good infrastructure, but the maintenance is not up to standard, some areas were damaged or not in good condition. For example, the shower head was damaged, dirts on the carpet, etc. All staff were decent with good attitude, however, their soft skill still has room to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Grand Mercure Shenzhen Oriental Ginza. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. we will keep following up on the comments which you mentioned and will train our staff more detailed. Hope to serve you in the near future. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

W. C. K. Couples - 03/06/2019 AccorHotels certified review
« Wonderful »

Very good location and nice environment! For shopping is very easy to go by subway station just right in front of the hotel. Feel comfortable and safe to stay in the Grand Mercury hotel in Shenzhen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Angela Solo - 02/06/2019 AccorHotels certified review
« Right next to subway station, clean and good wifi reception. »

It was a nice experience overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., We are appreciate that for your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely , Eric Grand Mercure Shenzhen Oriental Ginza

Sherwood L. Business - 23/05/2019 AccorHotels certified review
« 友善和蔼的员工 »

When I need a taxi at 4am from the hotel to airport, the concierge staff Mr. Hui help to make the arrangement and translate to the taxi driver my destination. Nice job and keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Eric

Paul N. Business - 15/05/2019 AccorHotels certified review
« Majority of services are excellent and others are in need of improvement. »

This was my sixth stay at this hotel in 3.5 years that I tend to use as a base whilst in China. I stay in Accor hotels when ever I can. This is my favorite hotel in China, because of its value for money and the service provided by Allen Zhou, Chief Concierge and his staff. This is an excellent service within the hotel, nothing is a problem and the service for non-Chinese speaking guests is exceptional. Allen and his staff provide a service that is comparable with any other 5 star hotel in China, or in fact anywhere in the world. Areas that need improvement are: - The Palm Court evening buffet in not inexpensive, but the variety of western dishes in the past 2 years has decreased to the detriment of guests and locals alike. - The credit card deposit amount when a guest books into the hotel needs a complete review as to the quantum and implementation of that deposit where services used within the hotel exceed the initial deposit. It is not the responsibility for the guest to monitor when the deposit will be exceeded. It is absolutely unacceptable to be challenged in the main hotel restaurant having finished a meal and then to be told you can't book the cost to your room because you have exceeded the deposit. I paid the restaurant with the same card as I paid the deposit. I was very taken a back when I was told by Reception staff that it was my responsibility to monitor the use of services that would exceed the original deposit! Seriously!!!! I t is easy to complain. but when an administrative service is excellent it needs to be acknowledged. After my problem with paying the restaurant I went directly to Reception and asked to pay my account to date in full. That freed up the full original deposit! As things happen, the staff member who took the credit card payment unfortunately calculated the payment against the wrong room number and my card was charged appropriately. 5 minutes later the young lady found me and apologised to me for the mistake. We did a credit for the mistake and that should have been the end of the matter. The next day I checked my bank and the debit was recorded but not the following credit. I phoned the bank in Australia and Eric Xiao, Guest Experience Manager checked with the hotel's bank. This went on through the day and Eric was exceptional in dealing with the bank in China to resolve the problem. It was agreed that as I was leaving China the next day i would contact Eric the following Monday to inform if the credit had been actioned. That was confirmed and I must thank Eric for his diligence and support in resolving the problem with the transaction. Both Allen Zhou and Eric Xiao are the reasons, notwithstanding the other problems in the hotel, that I will return to the Oriental Ginza in the future Paul N

Our hotel has responded to the review
Our hotel has responded to the review

Dear N., Dear Mr. N., Warm greetings from Grand Mercure Shenzhen Oriental Ginza! We are glad to receive your reply and comments on Trust You Survey mail, your recognition to the Concierge team of Front Office, and highly appreciated your tendency of using our hotel as a base in China. We have shared your sincere comments and suggestions at the hotel management team meeting this morning, and they put a high premium on your feedback and with much gratitude to your loyalty. Here we noticed some parts that we need to improve: The first is about the variety of western dishes at the Palm Court. The Director and manager on Food &Beverage department were totally informed related to your suggestion, and we do think they would have some relevant adjustments and improvements on the dinner buffet later; The second is about the deposit issue. We have shared the deposit issue and your concern hotel within, we want to apologize here to you about the upset and inconvenience caused by it. We put this into your guest history. And we would have a more flexible action towards it afterwards. The third is we would have some methods to improve our English oral spoken level, both understanding and speaking, because we misheard your room number last time. One again we would express our sincere gratitude to your suggestions, and comments, especially to your loyalty. We would like to provide more professional service afterwards and look forward to seeing you soon, my friend. Thank you. Sincerely, Eric

Lee Solo - 10/05/2019 AccorHotels certified review
« lee »

room is big and clean,front desk eric ,nice service and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Lee, Thanks again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely ,Grand Mercure Shenzhen Oriental Ginza Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Anonymous Business - 09/05/2019 AccorHotels certified review

Front desk manager is very helpful and very attentive to the needs of the guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear DE J., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

Satish S. Business - 28/04/2019 AccorHotels certified review
« Superb service, comfortable stay »

I had a great stay at one of your suites. Was impressed with the cleanliness and responsive service of the housekeeping staff. Dining at the Chinese restaurant was superb. Breakfast was well laid out and presented great choices. I need to make special mention of extremely pleasant, attentive and personalised service of the front office staff where Ms Serena Li was outstanding in her customer care. Her service with a smile was exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Eric Guest experience manager Grand Mercure Shenzhen Oriental Ginza

L. Business - 15/04/2019 AccorHotels certified review
« Great accommodation »

Good check-in experiences Thanks for my friend , Ma ,let me have a nice journey!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.L., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shenzhen Oriental Ginza

Couples - 15/04/2019 TripAdvisor review
« A good quality hotel »

It is really a 4-star hotel, but not a so-called 4-star one. It is my second time to stay in this hotel. The first time I came with my wife and daughter. The family room was big and good. This time I just came with my wife for leisure time. The double room is comfortable, silent, clean and spacious. Staff are friendly and helpful. I did not take the breakfast in the hotel, but you can reach some nice traditional Chinese restaurants and rice roll stall/shop within three minutes walk. The hotel is located next to an underground station, but there is nothing to see around the hotel. You had better take an underground train to other places for dinner, shopping and sight-seeing. Fortunately, the train ticket is not expensive.

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

W. N. Business - 13/04/2019 AccorHotels certified review
« Thanks for David Cheng »

I am very grateful to David Cheng for his caring service. I can feel his care from the hotel.The hotel service is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shenzhen Oriental Ginza

L. Couples - 12/04/2019 AccorHotels certified review
« Pleasant stay with metro access within 20 metres »

We were very happy with the soft gesture by the AM Allen who has prepared a birthday surprise for my wife. Thank you Allen. Location of the hotel is perfect with around 20-30 mins metro ride to Laojie and Luohu shopping area. I’ll skip the Chinese restaurant in the hotel as it doesn’t serve food of my personal taste, perhaps others may find it good. KFC is round the corner to the left of the hotel. Water and drinks at small convenience stall nearby. Walking around is kind of a little “localised” with local residential. Hotel’s check in is good. They have tried to speak English to me and appreciated. Property needs to be refurbish already especially the rooms although it’s clean and tidy. No fault at cleanliness. I’ll definitely book and stay in this hotel again. Look forward to my next trip. Thanks Grand Mercure Ginza Oriental Shenzhen for our pleasant stay. Regards, L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. When you live in our hotel for the next time,if you want some Chinese food ,maybe you can tell the waiter or the cook about your personal tast,I believe they will be happy to meet your needs. Our hotel has been in regular maintenance,the aim is to create a more comfortable check-in experience.And we will also continue to make use of our geographical advantages and Our attentive service provides the good experience for the guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Shenzhen Oriental Ginza

C. K. T. Couples - 12/04/2019 AccorHotels certified review
« Good service but poor food quality »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your food experience did not meet your expectations, please allow me to express my sincerest apologies.At the same time,we would like to know more about how poor quality of the food is,and we want to improve this situation .And it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely,

Amintas Couples - 08/04/2019 AccorHotels certified review
« I felt at home. »

I had a good experience by phone to solve issues related my reserve. All people made effort to udestand me. I had a good experience with the barbcue restaurant out side. And I was well assited by the concierge (David Cheng). Rizi Zhuo was very polide with me. Congratulations for your staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Neto, We very much appreciate your comments regarding your stay at the Grand Mercure Shenzhen Oriental Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric

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