Hotel - Mercure Blackburn Dunkenhalgh Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

3.5/5 1,819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

Our purpose-built state-of-the art conference centre hosts six air conditioned meeting rooms, and the hotel has a further eight conference and banqueting suites. Rooms have natural daylight and cater for all kinds of business events up to 400 guests.The hotel grounds are perfect for team building or other outdoor activities. All meeting rooms have WiFi access, and wedding packages are available to suit individual requirements.

Mercure Blackburn Dunkenhalgh Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TOWNELEY SYNDICATE 22 m2 3 m 0 0 15 0 0
BOARDROOM 6 28 m2 2 m 0 0 10 0 0
BOARDROOM 5 29 m2 2 m 0 0 12 0 0
OAK 31 m2 3 m 15 10 14 15 0
GARDEN 34 m2 3 m 24 0 12 0 0
PORTRAIT 43 m2 4 m 40 20 20 15 24
TOWNELEY 48 m2 3 m 180 50 60 54 72
TOWNLEY BAR 48 m2 3 m 40 15 20 0 0
BOARDROOM 1 55 m2 2 m 30 18 24 24 24
BOARDROOM 2 55 m2 2 m 30 18 24 24 24
DUNKLAW 57 m2 4 m 60 25 30 30 32
BOARDROOM 4 62 m2 2 m 40 28 32 36 32
BOARDROOM 3 72 m2 2 m 40 28 32 36 32
WOODLANDS 100 m2 2 m 60 40 50 48 48
PENDLE 370 m2 4 m 400 70 100 120 250
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 175 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.1/5 AccorHotels Rating 5,771 reviews

Our guest reviews for
Mercure Blackburn Dunkenhalgh Hotel & Spa

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,819 reviews
Couples - 18/07/2019 TripAdvisor review
« Nice place but attention to detail lacking »

No air conditioning in room when it had been confirmed verbally over the phone, breakfast in the room was ok once the the tea, coffee and toast had been delivered following a phone call. No papers with breakfast as this was a 'misprint' on breakfast form. Breakfast wasnt cleared away well into the afternoon (following another call to reception). Evening meal was very good though.

N G. C. Couples - 16/07/2019 AccorHotels certified review
« Satisfactory »

We stayed for a night. Staffs performance and friendly behaviour is very good. Unfortunately Plumbing in toilet and shower was defective and broke down on the following morning. upon our report staff came but failed to put it right. Alternative bath and toilet in different room offered .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nemai Ghosh-C., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

Gav S. Business - 15/07/2019 AccorHotels certified review
« Ok »

Room 69 was roasting and requires a management visit as this room should not be used. I believe the issue is the extract duct directly below the floor of this, and other rooms I'd expect. I contacted reception and they arranged a fan to be dropped off which didn't really help. I arranged a move for my second night. Can't recall her name, but the Blonde haired lady who works the bar lacks manners and customer care. Samuel's a fantastic worker and great with the customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin S., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Colin P. Business - 15/07/2019 AccorHotels certified review
« Mr »

Poor service from both room service, over 1 hour wait for a simple steak and salad, even when it arrived it was wrong, and breakfast, where I gave up waiting for 2 poached eggs at 7.00 am when the restaurant was virtually empty. Room not serviced correctly. Bar areas needed table clearing, there were no clean glasses for a pint of beer and there seemed no pride in the staff. Also, mistakes made with check in meaning I had to go to reception after room service, as I was not allowed to put my meal onto my bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin T., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Richard K. Couples - 15/07/2019 AccorHotels certified review

It was nice to be treated as a long standing visitor to the hotel, especially Pryor on reception and Nicole, who recognised us, in the restaurant. Will probably be back in September.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard K., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

John W. Couples - 15/07/2019 AccorHotels certified review
« We wanted bed and breakfast, both of which were adequate. »

We stayed 4 nights, and it seems clear that money saving changes have been implemented since previous visits. Tea, coffee (only decaf), toiletries including toilet roll - not rolls- were cut to the absolute minimum. Staff performed their duties adequately, but there was no warmth -particularly from the bar staff. Tea was served without saucers, beer with no beer mats, food as if it were an effort. Also the quality of evening meals was quite poor (e.g. well overcooked and dry chicken in the piri-piri burger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear john w., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Peterd Business - 14/07/2019 AccorHotels certified review
« Peaceful hotel in pleasant surroundings. Calm but business-like approach. »

Good, friendly service by all personnel. Large bedroom and very quiet. Excellent value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Callow P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

Kevin P. Business - 13/07/2019 AccorHotels certified review
« Staff excellent as usual »

Excellent stay. Bar staff need help as they are sometimes run off their feet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

Linda S. Couples - 12/07/2019 AccorHotels certified review
« Stayed one night for a 60th birthday and hotel and spa great »

As above, and we also had a massage and used the gym. Both very good. Food and service good. We will be back in Sept

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

Bchs Business - 12/07/2019 AccorHotels certified review
« BCHS »

Excellent customer service, very helpful and great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivan Lynch General Manager 01…00 h6…

Michelle D. Couples - 12/07/2019 AccorHotels certified review
« Comfortable stay in beautiful grounds. »

Have wanted to stay here for a while and although I wasn't disappointed it didn't quite the experience I expected. Paid extra for a 'privilege ' room and don't feel extra expense was justified. Advertised as having a Nespresso machine but as given measly 3 pods between 2 of us, not exactly worth it, especially as only left 1 mug. Had to ask for another and then brought a cup and saucer. Would think hotel could stretch to matching crockery. Drinks fridge didn't quite fit into cupboard either which entailed lots of manoeuvring to open and close doors. Bed very comfortable. Shower good once you have worked out how to get hot water. Pity the power only works with cold water. Pressure not nearly as good with hot. Decor adequate but perhaps a little dated. Breakfast ok, would be great if vegetarians weren't an afterthought. Plenty sausages, bacon and black pudding for meat eaters but vegetarians told 'could ask chef if they could put vegetarian sausages on if you really want but it will take a while'. Would also be good if waitresses didn't gossip about other guests. Privilege rooms miles away. Also inconvenient to walk outside between buildings when going for a swim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle D., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Julie F. Business - 12/07/2019 AccorHotels certified review
« Business visit »

I think the hotel itself is nice although perhaps a bit dated. I found that there is good signage to get around as it is a big place. My gripe is that I ordered breakfast in my room as a little treat to myself and duly filled out the card and put it outside my door but my breakfast was never delivered so that was very disappointing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie F., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Linsey H. Couples - 11/07/2019 AccorHotels certified review
« One night stay »

Having landed in Manchester after 27 hours flying from NZ and very tired, a heads up about a prom night at the hotel would have been helpful. However, comfortable & clean enough although rooms a bit dated. Food & service good. Breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linsey H., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I take on board your comments about the prom and yes that was an oversight again my apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Anonymous Business - 10/07/2019 AccorHotels certified review
« Bed was hard.pillows rocks »

Durong my first stay it was fine. My next stay I brought my wife with. There were 2 single beds and I had booked a double room. The mattress was worn as i could feel the springs. The pillows were hard as rock. The extractor fan kept me up most of the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muqhtar D., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Should you have need for accommodation in this area in future please do contact me and I shall arrange for an upgrade for your stay and ensure a more comfortable experience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Ivan Lynch General Manager 01…00 h6…

Andy F. Friends - 10/07/2019 AccorHotels certified review
« Excellent »

Excellent second stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ivan Lynch General Manager 01…00 h6…

Anonymous Couples - 10/07/2019 AccorHotels certified review
« Overpriced for what we got »

The hotel is beautiful and the room we had was amazing. But the hotel had 2 functions on they didn’t tell us about and the music was so loud and lasted till 11pm. The food was average at best. The breakfast was self serve and Luke warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya and Steve R., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Anonymous Business - 10/07/2019 AccorHotels certified review
« Hotel is looking tired and standards dropping or is it cost cutting.. »

Room service is charged at £5 then you get wood knives and forks in cardboard cartons, not good when it was a curry! Showers very rarely work correctly and smell! No more biscuits in room :(

Our hotel has responded to the review
Our hotel has responded to the review

Hi Adrian, Next time you're in let me know and I catch up regarding your comments, Sincerely, Ivan Lynch General Manager 01…00 h6…

Anonymous Business - 09/07/2019 AccorHotels certified review
« Mrs Hrr »

Having stayed in this hotel many times over the last 20+ years I do feel it is becoming a little tired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy G., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

Donna Couples - 09/07/2019 AccorHotels certified review
« Lovely but tired! »

Lovely surroundings. Staff were all very pleasant and helpful. Breakfast didn’t disappoint . Quite a lot of the hotel was tired. Sealer around our sink was coming off, carpets and decor looked very tired. A freshen up would make a huge difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna G., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

Katarina Families - 09/07/2019 AccorHotels certified review
« I was pleasantly surprised! »

I enjoyed everything about the hotel and wish we had stayed longer. Really enjoyed the gym which often I don’t do in a hotel. The staff were friendly and helpful. The breakfast was satisfactory but if anything to be improved on is some more healthy options (there were a few already) and the only complaint my sons had were the scrambled eggs that looked white rather than yelllow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley B., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Lynch General Manager 01…00 h6…

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