Hotel - Castle Hotel Windsor - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery

4.0/5 2,091 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BP17 km / 10 mi HITACHI DATA SYSTEMS10.62 km / 6.6 mi RECKITT BENCKISER5.79 km / 3.6 mi
COMPUTER ASSOCIATES4.18 km / 2.6 mi MCAFEE5.79 km / 3.6 mi

Your meetings and events

An inspiring place to hold a meeting or event - our 12 conference suites and syndicate rooms can accommodate up to 400 seated guests, providing the largest event space in Windsor, with wifi available throughout the hotel.A dedicated conference planner can help you tailor the event to your needs.

Castle Hotel Windsor - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WARWICK 13 m2 2 m 0 0 6 0 0
HAMPTON 15 m2 2 m 12 0 10 0 0
CHATSWORTH 17 m2 2 m 0 0 8 0 0
HOLYROOD 23 m2 2 m 0 0 10 0 0
BLENHEIM BOARDROOM 37 m2 3 m 0 0 16 0 16
CHATSWORTH & HAMPTON 60 m2 3 m 0 0 16 0 0
SANDRINGHAM 75 m2 4 m 80 30 24 40 72
BALMORAL 83 m2 3 m 80 30 24 40 70
GEORGIAN 100 m2 4 m 80 30 24 40 72
WINDSOR 216 m2 4 m 240 60 50 96 190
WINDSOR & GEORGIAN 316 m2 4 m 400 60 50 150 300
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 6,383 reviews

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,091 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Ebeth Couples - 15/08/2019 AccorHotels review
« Perfect place for Castle trip »

Convenience is a must for those of us traveling in our less than spry years. This hotel is very close to Windsor Castle, town, and the train stations. It’s literally in town and the view from the front is the castle. Couldn’t have asked for a nicer room or more courteous staff. Even had wash cloths!

Orla Families - 15/08/2019 AccorHotels review
« Very Comfortable »

Stayed for two nights with husband and three kids. Rooms were comfortable clean and spacious enough (we had interconnecting). No complaints re breakfast either. Staff were very accommodating

Jenny Y. Families - 14/08/2019 AccorHotels review
« Conveniently located, friendly and helpful staff »

Sizeable n Reasonably well equipped room Great breakfast Just the shower cabinet design n drainage need review n improvement — water slippage problem

R. T. Solo - 13/08/2019 AccorHotels review
« Nice hotel ang great service »

Special thank you to Lana! I had an amazing stay, nice dinner and tasty breakfast. I will come back

Charlotte F. Friends - 13/08/2019 AccorHotels review
« Mrs »

Lovely hotel in a great location & staff make you feel very welcome

Rosemary B. Couples - 13/08/2019 AccorHotels review
« Wonderful hotel and staff! »

The staff at The Castle Hotel is exceptional. Very warm and welcoming. We felt like royalty!

Elinor T. Friends - 12/08/2019 AccorHotels review
« Stay for a wedding »

Staff all over the hotel were very pleasant, friendly and professional. Comfortable bed and spacious room although the view or lack of one was poor. The breakfast offered a good variety but unfortunately was barely warm.

Anu Families - 12/08/2019 AccorHotels review
« great location and friendly staff »

Perfect location next to the castle. Nice & quiet room , although we had one with a view to the car park. Comfortable bed.

Alan J. Couples - 12/08/2019 AccorHotels review
« Pleasant experience in a nice hotel »

Castle hotel was very central to our needs as we were only staying one night. Staff were very friendly and amenities were very good. The breakfast was bountiful with a huge selection of things to eat.

Sybil L. Couples - 12/08/2019 AccorHotels review
« The hotel is beautiful and the location is amazing. »

We had a fantastic time. The closeness to Windsor Castle and all the restaurants and shops was perfect.

Bob B. Couples - 11/08/2019 AccorHotels review

Especially warm welcome. Nice room. Fine restraint.

Anonymous Couples - 11/08/2019 AccorHotels review
« Great staff but room let it down »

The staff without exception were outstanding. The room required storage and hanging facilities. The hot water from the tap needs urgent attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, thank you for your comment in regards to our in-room storage. Please rest assured that our Maintenance team is currently looking into ways to enhance our rooms facilities. Your feedback regarding the hot water is very valuable, and I can assure you that it has been forwarded to our maintenance team who will ensure that future guests do not have a similar experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Jh Families - 10/08/2019 AccorHotels review
« Last minute saviours »

Having been affected by airline chaos we had to find somewhere close to Heathrow at very short notice. We could not have chose better. Rooms very comfortable, food excellent at dinner and breakfast and staff fabulous. They turned a truly awful day around

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura H., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Karolyn D. Families - 09/08/2019 AccorHotels review

We booked two rooms. First room had a view of an overfilled dumpster and the second room had construction going on and we were not even notified in advance. Not the level of customer service I was expecting considering the prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart D., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. At MGallery we take guest feedback very seriously, accordingly I have sent you an email directly as I would love the opportunity to fully understand where we did not meet your expectation and see if there is anything else we could have done to enhance your experience. Once again, thank you for bringing your thoughts to my attention. I do hope to have the opportunity to welcome you back, and restore your faith in the Castle Hotel Windsor. Sincerely, Lana El Zir

Linda T. Families - 09/08/2019 AccorHotels review
« Great hotel »

A great hotel , perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda t., Thank you for taking the time to share your experience of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience I would like to also thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Lauren R. Families - 09/08/2019 AccorHotels review

We had the best time and were Treated like actual royalty at this hotel!! Every single person we encountered was so sweet and accommodating. They even left a special treat for our smallest traveler that just made us feel so special. I can’t get over how wonderful our stay was, and how great we felt. If we didn’t have a flight out that day, we would have changed our travel plans to stay longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren r., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you and your family as one of our guests. Also, I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Your comments are much appreciated, and we truly hope to have the opportunity to welcome you back for another memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

Anonymous Couples - 08/08/2019 AccorHotels review
« Great location, great customer service really friendly »

We had a lovely room, very comfortable. The location was excellent. Could not fault the staff, we booked a table in the restaurant and was told upon on arrival that the restaurant was booked up for a private function so would need to have our meal in the bar area. We was a little disappointed but we really should not have worried, the staff were so attentive and we had a lovely table . We would definitely book the hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham O., Thank you for taking the time to share your experience of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I am delighted to read that our restaurant team was still able to provide you with a memorable experience and that you enjoyed your dinner. Also, we are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to take this opportunity to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Once again, thank you for your comments, and we hope to have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

David Solo - 08/08/2019 AccorHotels review
« Absolutely stunning hotel »

MGallery by Sofitel in Windsor is amazing. The staff was incredibly friendly and considerate. The room was fantastic, being very large and spacious, with ample amenities. The location could not have been any better; located just a short walk from the station and the Windsor Castle and Long Walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David d., Thank you for taking the time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. We are delighted to know you had a nice and comfortable stay. Also, I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Once again, I would like to thank you for taking the time to get back to us, we hope to have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

Terry H. Friends - 08/08/2019 AccorHotels review
« No problems »

Again stayed at this hotel as we do every year when we go horse racing (via boat) at Windsor Race Course. Check-in was no problem. Room was ready upon our arrival (13h00). Very pleasant Italian Receptionist and a helpful car park monitor. Room was modern and had all you could need/want. Bar had very good service for both afternoon food and drinks. Not the cheapest plac eot stay but it is in central Windsor and at the height of the tourist season.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry H., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team and especially Federica would be delighted to see your comment on TripAdvisor. Thank you again for your feedback, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Sincerely, Lana El Zir Guest Relations Executive

David T. Couples - 08/08/2019 AccorHotels review
« Another great stay »

One of our favourite hotels in one of our favourite places. The Castle Hotel is a great venue to base yourself at to sample all that Winddor has to offer. The location is right on the heart of the town and hotel itself is top quality with comfortable rooms and friendly staff who all seem very keen that you have a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It is always a pleasure to welcome you to the Castle Hotel Windsor. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

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