Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

The Mercure London Staines is the ideal venue for your small meeting needs with our Conservatory meeting room accommodating up to 40 people while the Riverside Restaurant offers a unique setting for all your celebrations or parties.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CONSERVATORY SUITE 30 m2 2 m 40 18 20 12 24
    • Flipchart
    • Indoor and Outdoor facilities
    • WIFI access
    • Airconditioned meeting room
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating 3,617 reviews

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 903 reviews
Steve R. Solo - 10/11/2019 Confirmed reviews AccorHotels
« Nice place in great location »

Hotel and staff were great, excellent breakfast. Rooms starring to show their age

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Stephen R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

Christine B. Solo - 07/11/2019 Confirmed reviews AccorHotels
« Fantastic »

I was unexpectedly upgraded and my stay was immediately improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are extremely pleased to read that your have enjoyed the new upgraded room as we always strive to ensure our guests have a pleasant stay. Please be assured that we will be following up the issue with the toast with our F&B Manager to ensure this will not happen in the near future. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Kind Regards, Laura Cocue Reception Team Leader

Cher Couples - 07/11/2019 Confirmed reviews AccorHotels
« convenient but bit tatty »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cher H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Suzanne H. Business - 06/11/2019 Confirmed reviews AccorHotels
« Overnight business stay. »

I wasn't there very long, just one night but overall, things were fine. The hotel looks a little tired but the bed was incredibly comfortable. I didn't really appreciate a member of staff making a disparaging remark about a well-known actor at breakfast. It was supposed to be a joke but it was very rude. However, I also do not want to get the member of staff into trouble so please do not raise this as an issue.

Robert Couples - 06/11/2019 Confirmed reviews AccorHotels
« Great staff »

Very helpful informative staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Robert O., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in our hotel in the not too distant future for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Sarah E. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Awful »

Stains everywhere, room was smelly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Sarah E., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels
« Disappointing »

Disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mark C., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we do have an ongoing maintenance scheme in place in order to ensure we continue to improve the standard of our products. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels
« Room 29. We paid for a room upgrade from basic to river view. The room we were accommodated in was far from satisfactory. »

The upgraded room had no bedside table and bedside light on one side. My wife used her suitcase in lieu of the table and a light? Well! The sink in the bathroom had no plug and the shaving socket was faulty. If you didn't hold the plug in the socket it didn't make a connection. I would welcome an explanation why we accommodated in this room after paying for an upgrade. I am just glad we were not accommodated in one of your basic rooms. People who asked me "How was the visit to Staines?" were informed in no uncertain terms of our experience. Will not be recommending your hotel, indeed we will advise them to be careful if they wish to reserve a Mecure hotel. Extremely dissatisfied and will look at Mecure hotels in a different light now.

Bill D. Families - 04/11/2019 Confirmed reviews AccorHotels
« One night stay »

We needed somewhere near Egham for a one night stay after a wedding and reception. The room was clean, and although facing the main road, was quiet. Breakfast was fine, the usual array of cereals and cooked breakfast. One downside was a lack of car spaces when we returned late in the evening, and had to park in a nearby public car park, with some concern for potential vandalism, although everything was fine when we checked the next morning. I would consider using the Staines Mercure hotel again.

Steve Couples - 04/11/2019 Confirmed reviews AccorHotels
« Tired room with running water all night »

Rotten window that wouldn't close, wallpaper peeling off the walls and water running all night making noise. Damaged furniture and a key that repeatedly stopped working Poor quality room with no redeeming features

Anonymous Families - 03/11/2019 Confirmed reviews AccorHotels
« Very dated and tied »

We had two rooms booked for three family members (mum, dad and son) each at the furthest ends of the hotel from each other.

Di D. S. Friends - 02/11/2019 Confirmed reviews AccorHotels
« Great Time »

We had a lovely stay at the mecure hotel the room was clean and spacious, the beds were very comfortable the food was lovely with generous portions. Staff were friendly and professional and we loved that fact the check was at 12 giving us plenty of time. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Di Di S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Best Regards, Laura Cocue Reception Team Leader

Anonymous Business - 01/11/2019 Confirmed reviews AccorHotels
« Disappointed with general appearance of hotel and room »

Room and hotel seemed very much in need of investment to feel clean and homely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sharon S., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Kevin S. Business - 31/10/2019 Confirmed reviews AccorHotels
« Mr s. »

Arrived at 6.30 been working outside all day check in ok got to my room freezing cold no heating working same with my colleagues room shower cold told reception said they would he maintaince to look at this couldn’t get it working had to get a small heater in warm the room really disappointed with this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kevin S., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Deborah Business - 30/10/2019 Confirmed reviews AccorHotels
« Just okay. »

Pros - bathroom was clean and shower had good water pressure. Bed was comfortable. Breakfast was nice. Staff friendly. Cons - No elevator; furniture was tired and broken, carpet was stained. Restaurant had very limited menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Deborah J N., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Gg Business - 28/10/2019 Confirmed reviews AccorHotels
« Lovely »

It was a lovely quiet stay in a great wee room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glynis G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay here with us. Sincerely, Laura Cocue Reception Team Leader

H.h. Families - 28/10/2019 Confirmed reviews AccorHotels
« Overall hotel was a good experience. »

Check-in staff were extremely helpful and very pleasant. Room was clean and tidy with a modern shower room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

Cath N. Couples - 28/10/2019 Confirmed reviews AccorHotels
« It was absolutely fine »

Room was ok, a bit dusty in the corners, paint work was tired looking. Which was a shame because it impacted on the overall impression of the place. It could be beautiful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine N., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Stevilee W. Business - 28/10/2019 Confirmed reviews AccorHotels
« in need of refresh - rooms need to be modernised »

Staff are friendly and helpful, but the bathroom's are below standard especially the shower. TV was terrible, no reception on main channels BBC 1,2 itv, Ch4. I also asked for a biscuit or chocolate bar to purchase, and this wasn't possible, I am diabetic and there is a risk if I drop my sugars too low I have a problem in the night. I felt tis was a reasonable request but I was forced to purchase a expensive coffee in order to get a biscuit. Generally i feel for £100+ per night, I think a biscuit is not too much to ask for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Steville w., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the shortcomings encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Patricia H. Couples - 28/10/2019 Confirmed reviews AccorHotels
« Staff Friendly and Efficient »

Enjoyed our 2 night stay. Room clean, bed firm so had a good nights sleep. Last visited when we were on honeymoon in 1968. Good selection of food at breakfast. Restaurant Menu needed to have a bigger variety of food on offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

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