Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 3,121 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Cardiff Holland House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAERLEON SUITE 10 m2 2 m 0 0 12 0 0
GLAMORGAN, MONTGOMERY & WYE SUIT 22 m2 2 m 0 0 6 0 0
MONMOUTH SUITE 22 m2 2 m 0 0 8 0 0
PORTMEIRION SUITE 35 m2 2 m 0 0 12 0 0
KIDWELLY SUITE 60 m2 2 m 35 16 16 16 20
TREDEGAR SUITE 60 m2 2 m 0 0 20 0 0
CAERPHILLY SUITE 70 m2 2 m 40 18 18 29 20
TINTERN SUITE 75 m2 2 m 0 0 20 0 0
BRECON SUITE 168 m2 2 m 100 36 28 40 70
PEMBROKE SUITE 168 m2 2 m 90 21 28 30 60
CAERNAFON SUITE 240 m2 2 m 200 58 42 80 180
CALON 2 280 m2 5 m 225 40 40 70 200
CALON 1 370 m2 5 m 350 60 60 80 200
CALON 690 m2 5 m 700 90 90 120 550
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Screen
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 172 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 9,164 reviews

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,121 reviews
Carsten Friends - 06/11/2019 Confirmed reviews AccorHotels
« Perfect Suite experience »

The Suite we were given was very good, the service excellent and we were very pleased.

Solo travel - 06/11/2019 TripAdvisor review
« Wonderful Stay »

My stay was blissful. Maria on check-in was great, plenty of character there. Spa was great. Rooms well kept, slightly cold (715) but otherwise lovely. Bar staff really nice and welcoming. Restaurant has wonderful food

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Patricia Solo - 05/11/2019 Confirmed reviews AccorHotels
« Dog Friendly Stay at The Mercure Cardiff »

I wanted to stay at The Mercure to see how dog friendly the Hotel really was. When I arrived, the Receptionist told me the dog cannot go in the public areas. I had phoned to ask about this prior to my stay. I asked her to check with someone and they eventually said I could go in the Bar area. When I went to the Bar, the Bar waitress said my dog wasn’t allowed anywhere in the Bar. The Manager of the Restaurant came and said it was ok. So eventually I had a meal in the Bar with my (small) dog and it was fine. The room was spacious had a Super King size bed, views of Cardiff from two sides of the room. It was on the 11th floor. I also had a Bath and a Shower. Also a free bottle of wine. Altogether a most enjoyable stay. I thought £15 a night for one small dog a bit steep, if you stayed longer, as the room would only need cleaning once.

S. M. Families - 05/11/2019 Confirmed reviews AccorHotels
« Not quite good »

Contacting the reception was impossible on arrival could not find the reception and was told no parking on site the sign posting was not clear overall

Tony C. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Poor desk and room service »

Room clean, however poor quality toiletries for a four star hotel. Room service contacted three times for a bucket of ice and glasses, never arrived, but I did find them outside a room down the corridor? Tried to contact front desk, repeatedly no reply.

Darren Friends - 05/11/2019 Confirmed reviews AccorHotels
« Showers not working and not informed of car park charges »

Room was good but let down by inoperative shower. As there were 3 of us staying in the room and unable to shower, this was not good. Also after the weather conditions in Cardiff, where we got soaked, we were unable to shower on our return to the hotel. We were also not informed of the car park charges on booking.

Steve Couples - 05/11/2019 Confirmed reviews AccorHotels
« Relaxing and enjoyable »

Efficient check in, immaculately clean, excellent facilities and profession staff

Teresa Couples - 04/11/2019 Confirmed reviews AccorHotels
« Excellent overnight hotel »

Friendly, helpful, professional staff. Clean room and bathroom. Lovely swimming pool and varied buffet breakfast.

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels
« Ok. »

Staff very nice. Hotel room clean but was cold .Spa nice but sadly we had to leave due to the extreme use of chemicals in the jacuzzi .

Excellent H. F. ,. O. U. S. F. B. W. B. S. P. T. V. W. B. A. H. Couples - 04/11/2019 Confirmed reviews AccorHotels

Very friendly excellent service

Sue F. Couples - 04/11/2019 Confirmed reviews AccorHotels
« Mrs Sue F. »

I tried to book via le accor. Not offered a competitive price to other sites so booked through avios. I had been advised Parking would be Reserved. It was not. Luckily there was a space. The Bathroom was not clean. Only One Bath Towel for two people. No basic toiletries Tea / Coffee. No Coffee. No Biscuits The Bar Staff were so badly trained an impolite. Firstly I asked for the cocktail menu I was told we don’t serve cocktails? I then ordered a premium gin & tonic and magnets cider. The lady promptly poured All the tonic in the drink. I said I didn’t want all the tonic in the drink she replied oh well it’s too late it’s all in the drink!! I asked her to put another gin in the existing drink she proceeded to make another gin & tonic she could not understand what I was asking for. I also ordered bottled magners cider over ice she poured a pint of draft. I did not accept this drink she huffed and puffed then poured the correct drink. We then went out for dinner. On the way out asked for a recommendation. They could not even tell us where there was a decent restaurant. The reception was very busy with a private function and had All the attention of All the staff. Sod the paying hotel guests!! On our return we had another drink in the bar. Another bad experience I ordered a double premium brandy and a double money’s shoulder. The Brandy was not served in a warmed Barney glass and when you are paying £10.00 a shot £20.00 for a double the bar staff should know how to serve it. Not only in the wrong glass and freezing cold the Brandy was cloudy. Clear in the bottle, cloudy in the glass. I asked for this to be changed and she said “why what’s wrong with it” The drink should not have been served it was either a dirty glass or dirty measure!! The double monkeys shoulder was served over ice when I asked for No Ice. She would not change the drink. Whilst sitting in lounge drinking our nightcap it became clear Cocktails are served as several were ordered yet I was told No Cocktails are served? The Bed and pillows were really uncomfortable. Pillows like rocks. Hard bed. I slept on the floor with my coat as a pillow it was more comfortable than the bed. Breakfast. No one on the checkin point. Plates cups glasses everywhere. No fried eggs, hard bacon. No white bread out. Very poor show. Check out. At the bar we were not given a copy of the bill. We only had two rounds of drinks yet Three rounds were on the bill. The reception could not print out the bar tab? We had booked our stay via Avios. Given the worst room possible. We are le accord members but to book through directly was £50.00 more than avios or secret escapes. Surely this is not good for your loyalty program. I expected to be offered the same rate as secret escapes & avios All in all a bad experience. I would not return.

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels
« Uncleaned on arrival »

Toilet had been used, had to request it be cleaned. The Fridge didn't have water, the WiFi was problematic, The heating in the room didn't work. Ended up requesting a room move.

A P. Business - 03/11/2019 Confirmed reviews AccorHotels
« Relaxing »

A short business trip. Staff were friendly and helpful, the room was larger than expected and well cleaned. Hotel Is well located

Ebrahim E. Business - 01/11/2019 Confirmed reviews AccorHotels
« Good »

Good

Dr M. Business - 01/11/2019 Confirmed reviews AccorHotels
« Hotel above 4* feel. »

Stayed in many hotels internationally for business purposes. Currently residing her weekly. This 4* feels at/above it’s listed level. Laura who checked me in was attentive, professional and accommodating throughout the stay; she deserves to be working at a Four Seasons Resort in the Indian Ocean. Car park was a little tight however during the stay, although spaces were available during a busy period when filming for a Hollywood movie. Mindful if you have a medium sized SUV. Gym is decent - squat rack, bench and cable with DBs going up to 36-38kg.

Anonymous Families - 31/10/2019 Confirmed reviews AccorHotels

Stay was ok. Seemed a lot going on at the hotel with it being used as a film set for the duration of our stay which we were not aware of.

Anonymous Business - 30/10/2019 Confirmed reviews AccorHotels
« Mr »

I've stayed at the Mercure Cardiff a number of times now.Always been a pleasant experience. Room - comfortable and spacious.Although shower door on recent visit wouldn't shut. Dining - quality evening meal & breakfast. Staff - friendly and helpful. My preferred hotel when in Cardiff.

Dalmatian D Family - 30/10/2019 TripAdvisor review
« Very comfortable stay »

Great room, great view from 6th floor. Good facilities including iron. Car park a little small and £14 for overnight stay but is situated below hotel which is good if weather adverse. Enjoyed our family stay.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Pringle19 Friends getaway - 30/10/2019 TripAdvisor review
« Disappointed in service »

Stayed last weekend when filming was taking place. Sent an email on Sunday but no response or acknowledgement! ‘We checked out today and liked the hotel. However we were disappointed that we were not informed about the filming by the hotel. More importantly no mention of any disruption or noise was mentioned during our stay or any apologies for any inconvenience they may cause. During the night we were woken by bangs and noises from outside. We had not anticipated this and only expected it to happen during the day once we were aware. The hotel would have been forewarned and it would have been appreciated for the hotel to have considered the impact of the disruption to the guests rather than just closing the blinds! A note in the rooms or notices in the lifts would have been sufficient rather than total silence. ’

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wael Elassal General Manager.

David B. Families - 28/10/2019 Confirmed reviews AccorHotels
« Enjoyable stay »

Really loved the room, the view, the bed and the location. Good price for accommodation. Happy also that there is an undercover carpark directly below hotel although thought £14 was a little expensive.

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