Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 3,017 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Cardiff Holland House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAERLEON SUITE 10 m2 2 m 0 0 12 0 0
GLAMORGAN, MONTGOMERY & WYE SUIT 22 m2 2 m 0 0 6 0 0
MONMOUTH SUITE 22 m2 2 m 0 0 8 0 0
PORTMEIRION SUITE 35 m2 2 m 0 0 12 0 0
KIDWELLY SUITE 60 m2 2 m 35 16 16 16 20
TREDEGAR SUITE 60 m2 2 m 0 0 20 0 0
CAERPHILLY SUITE 70 m2 2 m 40 18 18 29 20
TINTERN SUITE 75 m2 2 m 0 0 20 0 0
BRECON SUITE 168 m2 2 m 100 36 28 40 70
PEMBROKE SUITE 168 m2 2 m 90 21 28 30 60
CAERNAFON SUITE 240 m2 2 m 200 58 42 80 180
CALON 2 280 m2 5 m 225 40 40 70 200
CALON 1 370 m2 5 m 350 60 60 80 200
CALON 690 m2 5 m 700 90 90 120 550
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Screen
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 165 rooms

Our restaurants and bars

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4.2/5 AccorHotels Rating 8,846 reviews

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 3,017 reviews
Mark D. Business - 14/06/2019 AccorHotels certified review
« Disappointing »

Stayed here many times before so I know the benchmark. Bath towels were of very low quailty, akin to dishcloths and the breakfast food was on the level as a travelodge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark D., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clive Couples - 11/06/2019 AccorHotels certified review
« No hot water meant we had to check out without a shower »

Very disappointed to be unable to have a shower on the Sunday morning. We were advised maintenance was not available until 10am. The staff offered a change of room but by then we were in a hurry to leave for a train. Not what we expect based on the cost and rating of the hotel. A real let down.

Ann B. Couples - 11/06/2019 AccorHotels certified review
« Lovely hotel . Breakfast was delicious. »

The only thing I would say is that the towels need improvement. They were very thin and hard.

Anonymous Couples - 11/06/2019 AccorHotels certified review

Nice big clean rooms, exactly what I expected

Cathy Business - 11/06/2019 AccorHotels certified review
« Good option for a one night stay »

Check in was quick and easy with friendly and helpful staff at the desk. Room was at the back of the hotel which is quieter so I got a good night sleep. Room was comfortable although both mattress and carpets could do with an upgrade. Plenty of choice for breakfast in the morning. Good to have car parking on site.

Inzamamul Families - 11/06/2019 AccorHotels certified review
« Great 2 night stay »

Staff was extremely helpful and hotel was very clean and modern

Lauren W. Couples - 10/06/2019 AccorHotels certified review
« Great Stay »

Lovely hotel, unfortunately wasn’t able to use the spa facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

W. Business - 10/06/2019 AccorHotels certified review
« Review »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

G. C. Couples - 09/06/2019 AccorHotels certified review
« Dismal suite, in no way a 4star hotel »

Large suite but no luxury touches. Worn out, thin towels and dressing gowns, stained threadbare carpet, previous guests sugar packet litter in the Nespresso pod box, filthy windows you can’t see out of. Below average breakfast - May have been nice if it was fresh and hot, even the plates for the hot food were cold, used plates and bowls just left on the table so we were eating amongst dirty crockery. The barmaid couldn’t be bothered to check if there was any sherry in the evening - what supposed 4* hotel doesn’t have sherry?! Only plus was on check out I mentioned the above and car park charges were waived.

Angela B. Families - 09/06/2019 AccorHotels certified review
« Birthday weekend »

Courteous pleasant and helpful staff It would be nice to have white towels and robes and a softer ,better quality however I really enjoyed my stay . Breakfast was fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Annie Couples - 09/06/2019 AccorHotels certified review
« Staff are great but hotel needs some upgrading »

Lovely friendly staff (though always a queue at reception) - rooms and corridors looking a bit tired and in need of upgrading, though bedroom a good size and nice to have a bath in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annie J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Danny Business - 08/06/2019 AccorHotels certified review
« Mr »

Ok apart from being sent to a room on arrival that was already occupied with no apology.

Eleanor Z. Couples - 08/06/2019 AccorHotels certified review
« Room location »

Provided with room behind lifts. This did not provide us with good rest. Would have thought that we would have given a better room.

Anonymous Solo - 07/06/2019 AccorHotels certified review

Welcoming and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joan S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 06/06/2019 AccorHotels certified review
« Great room, noise from the lift »

Room and breakfast was great. Lovely pool area and helpful staff. Room was close to the lift and we experienced quite a lot of noise in the early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Heli Solo - 06/06/2019 AccorHotels certified review
« unimpressed »

Bad arrival, booking missing - no proper apology, room not to the standard of price tag: no slipers, dirty carpet, cheap sheets, drainige smelling bath, only decaf coffee, swimming pool water not see-through, dripping limescale off the ceiling messed up my car over night in your car park and was not easy to get off. View / location was good.

Nick E. Business - 05/06/2019 AccorHotels certified review
« training weekend will be back »

Lovely hotel will be back to explore Cardiff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick e., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Christine G. Couples - 04/06/2019 AccorHotels certified review
« Pleasant stay, comfy bed/room but room deco a little tired »

Great location and room spacious and clean and comfy. but the room also showing signs of needing a make over Bathroom although clean was showing signs of ago seals black and mouldy and the bathroom door ballooned with damp/leaks. But the bed and space you had in the room was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Anonymous Families - 03/06/2019 AccorHotels certified review
« Mr »

Pleasant receptionists. Spacious rooms. One of our rooms was smelly but housekeeping sorted it but still a bit smelly they said it was the plug holes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Lee S. Couples - 03/06/2019 AccorHotels certified review
« Great stay »

Good food comfortable bed, what more can you ask

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

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