Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 3,034 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Cardiff Holland House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAERLEON SUITE 10 m2 2 m 0 0 12 0 0
GLAMORGAN, MONTGOMERY & WYE SUIT 22 m2 2 m 0 0 6 0 0
MONMOUTH SUITE 22 m2 2 m 0 0 8 0 0
PORTMEIRION SUITE 35 m2 2 m 0 0 12 0 0
KIDWELLY SUITE 60 m2 2 m 35 16 16 16 20
TREDEGAR SUITE 60 m2 2 m 0 0 20 0 0
CAERPHILLY SUITE 70 m2 2 m 40 18 18 29 20
TINTERN SUITE 75 m2 2 m 0 0 20 0 0
BRECON SUITE 168 m2 2 m 100 36 28 40 70
PEMBROKE SUITE 168 m2 2 m 90 21 28 30 60
CAERNAFON SUITE 240 m2 2 m 200 58 42 80 180
CALON 2 280 m2 5 m 225 40 40 70 200
CALON 1 370 m2 5 m 350 60 60 80 200
CALON 690 m2 5 m 700 90 90 120 550
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Screen
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 165 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 8,921 reviews

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 3,034 reviews
Mike Business - 15/07/2019 AccorHotels certified review
« Stayed many times as hotel is convenient for my work in Cardiff »

Efficient check in and check out. Good size rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Andrew G. Couples - 14/07/2019 AccorHotels certified review
« Mr Andrew G. »

A fantastic place to stay whilst enjoying the best bits of Cardiff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frances G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Families - 13/07/2019 AccorHotels certified review

We enjoyed the comfort of the hotel. The restaurant was not very organized and we were disappointed by the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Brian C. Couples - 13/07/2019 AccorHotels certified review
« mr »

holiday break with my wife

Our hotel has responded to the review
Our hotel has responded to the review

Dear B c., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Elinor H. Couples - 13/07/2019 AccorHotels certified review
« Lovely night away with my husband. »

The night away was a treat for us to celebrate my husband’s 40th birthday. We arrived to our suite to chocolates and a happy birthday message. Visited the spa and had arranged some treatments. We didn’t enjoy the treatments. My therapist was on her mobile phone throughout the treatment and compared to other hot stone massages the actual contact time on the massage was minimal - we both agreed there was a lot of “messing about time” during the treatment. Would not return to the spa. Lunch was great. (This is why my grade is not higher). I was expressing breast milk on this stay and Brenda in the restaurant was so helpful in arranging to keep my milk cold so I could return home with it. The hotel teams were professional attentive and friendly. Would happily return and recommend the hotel. When I left the hotel I realised I had left an important letter on the side in the room. I called back and the lady on reception went to get the letter and kindly posted this for me. Thank you so much!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elinor H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Mrs D. Couples - 13/07/2019 AccorHotels certified review
« On the whole a good stay »

Lovely hotel, pleasant efficient staff and excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne D., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

El Couples - 12/07/2019 AccorHotels certified review
« Fine after moving room »

The air conditioning in our room was not working - so we had to move room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eirian L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Mr L. Couples - 12/07/2019 AccorHotels certified review
« Great »

Staff were great, room was fab, location was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Colin M. Couples - 12/07/2019 AccorHotels certified review
« Treated my wife to a night away »

Excellent, the staff were all extremely helpful and polite. Our meals were faultless and our room very comfortable. The Spa was clean, well equiped and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Martina Couples - 11/07/2019 AccorHotels certified review
« We were made feel very welcome and special by the manager on duty, Zais. »

We had an issue with parking when we arrived at first, the car park was full and we were sent to a different car park, however the directions very not very clear and we were driving around in circles. We eventually arrived at the hotel and spoke with Zais (manager on duty) and only for him and his professional approach, we would have gone else where. He solved the problem in minutes, apologised for the inconvenience, looked after us very well and made our stay a most enjoyable one. We will definitely be back to this beautiful hotel and the amazing staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martina G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Louise D. Couples - 11/07/2019 AccorHotels certified review
« Outstanding »

Lovely room, amazing food, great treatment!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Sharon Couples - 10/07/2019 AccorHotels certified review
« Fabulous »

Lovely hotel the staff were really helpful and a good location .used the pool and jacuzzi area was well kept .would definitely use this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Charlie S. Friends - 09/07/2019 AccorHotels certified review
« An enjoyable weekend at a pleasant hotel. »

I thought that the staff were helpful and the room was a good size and comfortable. Breakfast was good; excellent range of food. However, the coffee was cold. A small, insignificant complaint. Spa was lovely. Especially enjoyed the boiling hot tub!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Rose Solo - 09/07/2019 AccorHotels certified review
« Miss »

The hotel was much further away from the train station and shops. Rooms were tired and average. Repairs and alterations to walls bodged near bedroom. Dinner menu very basic and dietary needs were extremely limited. Buffet breakfast lukewarm. No atmosphere, staff cold and unwelcome in eating area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Aidan M. Business - 09/07/2019 AccorHotels certified review
« I really appreciate the service and standards the hotel offers »

I guess because I stay here frequently and know how high the standards can be when certain things don't match my previous experiences I can be a bit picky. Overall my experience is always a good one. My one constant area for improvement is breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIDAN M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ryan pcoock

Mags Couples - 08/07/2019 AccorHotels certified review
« City break »

A lovely friendly place to visit, really enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Bob B. Couples - 08/07/2019 AccorHotels certified review
« Ok but short of orther 4 star hotels I have stayed in »

Overall the stay was good. We booked a deluxe room on 14th floor so view was great. Must admit though dirty windows let it down a bit but how do you clean 14th floor windows?? Loved the room, plenty of space, comfy large bed, great shower. Clean but showing signs of wear around the room. Good leisure facilities, nice bar/restaurant with plenty of comfy seating (When we were there seemed to be short staffed though)/ Food and drink was good. I liked the location being easy to get to various parts of Cardiff. Lifts clean and fast which was good. Only downside really was paying £14.00 per day for parking, it would have been good to not pay as a guest but heh ho.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

M. Families - 07/07/2019 AccorHotels certified review
« Lack of sleep, room by lift. »

We arrived at about 5.30pm, our initial reaction was we were very impressed with the room we had been given. As we were celebrating our daughters graduation, it was a quick shower, change of clothes and back out for the evening to celebrate. We arrived back at the hotel at about 12.45pm after our evening of celebrations and went to bed. After lying in bed for about 5 minutes we could hear a noise which sounded like a whirring noise which we thought was outside. We soon realised that the noise was coming from the lift shaft which was situated right behind our room. My wife Found it difficult to sleep due to the noise of the lift and I was woken up very early due to the volume of people going for breakfast. When we checked out I did tell the receptionist and she asked had we complained through the night and we explained it was very late when we arrived back at the hotel and we didn’t think there would be rooms available at this time as surely you wouldn’t have given us this room if there were quieter rooms available. This is our first time to stay in the Mecure in Cardiff and I must say I was disappointed with noise level through the lift and I had wanted to stay awake all night I would have booked a budget hotel along St Mary’s Street. I look forward to hearing from regarding the above.

D F. Couples - 07/07/2019 AccorHotels certified review
« As good as expected »

Met very friendly staff at the desk,was made to feel welcome. The deluxe suite was lovely.would like to have more spare time to use your facilities, but that's my fault.a great stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Christine R. Families - 07/07/2019 AccorHotels certified review
« Comfortable »

At the beginning of my arriving in my hotel room, I was feeling anxious as I could hear some female voices in the next room and corridors. The women were laughing loud and talking loud. I then said to my husband that I think that I know that I will not get much sleep tonight with the noisy women next door. I was dreading going to bed, I knew that they must be celebrating hen parties or something else. Which is fine but I needed a good nights sleep. I went down to the reception and asked if I could have a room where it might be a bit more quieter and the receptionist looked for me to see where it might be more suitable for me and she found a room which I was happy with, the people on that floor were more quieter. I slept very well. I was pleased with the receptionist as she took her time to see who was on each side of the room where she was transferring me to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine R., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

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