Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 3,098 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

With extensive meeting and banqueting space, this stylish hotel is an ideal venue for any event with 15 fully equipped, adaptable suites that are versatile for up to to 700 people.Holland House is Cardiff's largest hotel-based conference and banqueting facility and among the most impressive venues in the city.Accommodating up to 710 people, the hotel's 15 conference suites are superbly designed in a contemporary style and feature state-of-the-art multimedia presentation and communications facilities.

Mercure Cardiff Holland House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CAERLEON SUITE 10 m2 2 m 0 0 12 0 0
GLAMORGAN, MONTGOMERY & WYE SUIT 22 m2 2 m 0 0 6 0 0
MONMOUTH SUITE 22 m2 2 m 0 0 8 0 0
PORTMEIRION SUITE 35 m2 2 m 0 0 12 0 0
KIDWELLY SUITE 60 m2 2 m 35 16 16 16 20
TREDEGAR SUITE 60 m2 2 m 0 0 20 0 0
CAERPHILLY SUITE 70 m2 2 m 40 18 18 29 20
TINTERN SUITE 75 m2 2 m 0 0 20 0 0
BRECON SUITE 168 m2 2 m 100 36 28 40 70
PEMBROKE SUITE 168 m2 2 m 90 21 28 30 60
CAERNAFON SUITE 240 m2 2 m 200 58 42 80 180
CALON 2 280 m2 5 m 225 40 40 70 200
CALON 1 370 m2 5 m 350 60 60 80 200
CALON 690 m2 5 m 700 90 90 120 550
    • Flipchart
    • Meeting room
    • Syndicated room
    • Audio and video equipment
    • Screen
    • TV with VCR
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 172 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 9,105 reviews

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 3,098 reviews
Aidan M. Business - 10/10/2019 AccorHotels review
« Top class service as always »

Staff always make you feel welcome and go out of their way to help

Jim M. Friends - 09/10/2019 AccorHotels review
« Facilities and location were great »

The hotel was clean and the facilities were great. My only grievance was that we asked twice at the reception for some robes & slippers, then via phone, 3 hrs later still nothing had been done. On our way out we asked again at reception to be told quite abruptly that the request had all ready been made. 24 hrs later and we still had not received anything, so phoned once again and someone came within 20 mins.

Karen M. Couples - 09/10/2019 AccorHotels review
« Another really great stay »

Another really great stay at this very clean, well situated hotel

Rebecca C. Couples - 08/10/2019 AccorHotels review
« Fantastic evening and night »

Excellent, all staff were friendly and helpful. I could check in straightaway. Our awards night went brilliantly. The room was fantastic and better than any expectation.

Armstrong M. Business - 08/10/2019 AccorHotels review

Very good , but the only problem was tracing where to park my car at the hotel was not easy; I had to go round three times and asking people before I could see hotel car park. The hotel score 9.8 /10 and the missed point 0.02/ 10 because of the difficulties tracing the car park. I suggest the Mercure hotel Cardiff should put car park sign board right from the front directing customers to go round to the car park rather than let customer stress driving around to search for their car park. If the do that then next time I will score them 10/10.

Brian C. Couples - 07/10/2019 AccorHotels review
« mr »

We had a wonderful break

Anonymous Couples - 06/10/2019 AccorHotels review

Great stay again

Denise W. Couples - 06/10/2019 AccorHotels review
« Wet weekend in a fabulous hotel »

Enjoyable. Bed very comfortable. Plenty of variety at breakfast only down side is the wait for the tea machine which was on go slow

Sam Couples - 04/10/2019 AccorHotels review
« Hotel was lovely however room not so much »

We were given a twin room even though we requested a double, room service came and pushed them together added a mattress topper however the beds kept moving apart which wasn’t the best sleep! Our room was also located behind the lifts which meant all we heard every few minutes was the lift moving up and down which becomes pretty loud at night! Spa day was lovely and dinner at night was nice the menu selection for a package was very very limited which could improve by far. Breakfast was delivered right on time which we enjoyed. In all it was on okay stay, defiantly attend the spa again maybe if there was another package we would stay at the hotel

M P. Couples - 03/10/2019 AccorHotels review

Enjoyed every moment of our stay. Excellent hospitality and service.

Thomas V. Couples - 01/10/2019 AccorHotels review
« Disappointed »

The hotel it self looks really nice inside, but the night what we spent there was horrible as there was a party below us and was so loud until 00:15 that we couldn't sleep, and after an afternoon of sauna and steam it would have been nice to got to bed as soon as possible. I went down to reception as they did not answered the phone and the gentlement took our room number and wrote it down on a piece of paper when i asked why or if he can do anything he says no not really as the banquet room is hired out, when asked him we wasn't informed about this he said the hotel is not obliged to inform the guest about the upcoming parties, good to know, and also unacceptable as we payed for a nice relaxed stay and no one gave a damn about us. The breakfast was nice, but then we headed to the spa where the jacuzzi was really cold almost as cold as the swimming pool, when I asked the lady if she can do anything about that she said shes gonna call the maintenance, she start dialing, and as soon as i went back to the corridor which lead you to the changing rooms i stopped to hear if shes going to sort that out or not, and without saying a word she put down the phone as she thought im already gone. Another two lady and a gentleman went to ask them if the temperature is going to change but we got the same answer that they working on it, obviously nothing happened. Again unacceptable. At the end of our stay we felt cheated, we were really upset as our city break gone horrible thanks to Mercure, what a waste of money. Hope they will change these things in the future as the hotel it self and the rooms are really nice.

Ur… Business - 01/10/2019 AccorHotels review
« Great facilities »

Lovely stay and a great sleep, very clean and comfy bed.

Sherab G. Business - 01/10/2019 AccorHotels review
« I enjoyed my three nights of stay at Hotel Mercure. »

I appreciated tea/coffee with water boiler to get refresh oneself. I found room very comfortable and house keeper do their job very sincerely.

R C. Couples - 30/09/2019 AccorHotels review
« Not as good as last year »

The room was nice, and the lady on reception when we checked in was lovely. Unfortunately, my husband was unhappy with his interactions with your reception staff when he checked out. As we had paid for the parking for 48 hours, well after the time we were due to leave, he was surprised at the aggressive attitude of your reception staff. They apparently advised him that they had his card details and that they were intending to withhold the room key so he would not be able to use it to check out of the car park when we were due to leave. As we have stayed with you before, for the two day stitching conference I wasn't pleased. I wish he had told me whilst I was still there as I could have come to reception and explain. Nothing was charged to our room. We had been told we could leave the car there after checking out until the retreat day had finished at 3pm. The food in the restaurant was not as good as previous years either. The service was dreadful. Two hours for a 2 course meal of mediocre food meant we couldn't have more than drink in the bar together afterwards as it was closed.

Francesca V. Families - 30/09/2019 AccorHotels review
« It was okay »

The reception was grand but the rooms was not, I felt it had a different vibe to the entrance and I felt it was very disappointing. Nice breakfast and hotel was clean, I enjoyed the pool area even tho it was very dark not much lightening. This hotel for the money need Major improvements with its interior.

Darren Friends - 30/09/2019 AccorHotels review
« It was OK, the rooms are a little tired and the pool needs to be decorated »

It's like most hotels these days, the money is spent making the reception and the bar look nice. I was in a really large twin room but disappointed the space was not used to put two double beds in. Instead, I had a really uncomfortable single bed. The rooms are clean and there are new lights and connections for USB charging by the bed which is nice. The spa facilities could do with a deep clean and some redecoration to bring it up-to-date

Natasha Business - 30/09/2019 AccorHotels review
« Ok »

The aerial on my TV was broken when I first checked into my room so I had to call maintenance but they fixed it quickly. The room service was terrible - I ordered a pizza and it didn't come pre-sliced, but all I was provided with to cut it myself was a wooden knife. The pizza itself was not nice. The room itself was clean and roomy and the breakfast the following morning was good.

Ij Friends - 30/09/2019 AccorHotels review
« Another fantastic stay »


Ian Business - 30/09/2019 AccorHotels review
« Friendly team and spacious room »

Although located on the fringe of the city centre, the hotel was easy to find. Do not be put off by the slightly dated exterior as inside the property is well appointed with spacious rooms. The staff were all very friendly and helpful. Would stay again when back in the city.

Jd Couples - 29/09/2019 AccorHotels review
« Very welcoming and enjoyable »


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