Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.5/5 1,080 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Aberdeen Ardoe House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BALLROOM 370 m2 4.5 m 600 120 150 200 450
CRAIGIEVAR 237 m2 4.5 m 250 60 80 100 180
CRATHES 237 m2 4.5 m 250 60 80 100 180
ELLIOT SUITE 97 m2 3.6 m 100 35 40 30 60
FRASER ROOM 88 m2 2.9 m 50 30 35 30 60
KILDRUMMY SUITE 90 m2 2.4 m 50 30 30 30 0
OGSTON SUITE 188 m2 3.6 m 200 60 90 60 180
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WiFi access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
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4.4/5 AccorHotels Rating 5,996 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 1,080 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Chris Couples - 14/07/2018 AccorHotels certified review
« Nice place, poor service. »

As above, day staff were fine but room service left us waiting for 2 hours.

Alvin M. Couples - 14/07/2018 AccorHotels certified review
« Timing is everything »

We were booked for two, but able to add an additional day when I previous lodging didn't meet my wife standards, so we stay a night early. Unfortunately upon arrival is when my wife became in from some food eaten on the journey. She spent 90% of her time in the bed in our comfortable room. Desiring to stay by her side, I wasn't able to take advantage of any of the services offered. I did order a Hawaiian Pizza from room service, one of the best 3 Hawaiian pizzas I have eaten in the last 25 years!

Raymond F. M. Couples - 14/07/2018 AccorHotels certified review
« Great location and an excellent breakfast »

Most enjoyable short stay found the rooms excellent and the bed one of the most comfortable I have slept in.

Anonymous Couples - 14/07/2018 AccorHotels certified review
« Anniversary Night »

We had a lovely night and were upgraded to a fantastic suite

Mr R. B. U. U. Friends - 14/07/2018 AccorHotels certified review
« Great Stay But! »

overall we Had a great stay and service was good. However the issues started with being given the wrong post code for the hotel or more accurately I was not given the one that gets you to the hotels main road entrance, Consequently we spent 40 mins running around in circles looking for the hotel and we tried phoning the hotels main number 4 or 5 times with no answer between 8 & 9pm. We finally found the hotel at about 9:20pm and it turn out the post code given was about 4-5 miles from hotel which I feel is pretty poor for a 5* hotel!. we then had to rush for last serving of dinner that night of which the food was loverly and represented good value for money. That same evening I finished dinner and went to my room for a shower only to find my swoer was flooding the floor as the drain was partly blocked and so I used all the room towels to stop any water from damaging the room below mine. I then dressed and went down to reception to find no one was there! and had to wait a while to report the issue and was told someone will take a look and replace the towels which was done without fuss and was told the shower would be fixed next day as no one was available to fix it tonight, next day it was fixed so all good there. Checkout : Why not have a printer in the reception area instead of making guests wait while you go to the back office again and again to fetch billing printouts etc it just makes check out painful especially for guests like us who have a 12 hour drive in-front of them to get to there next destination... Mr R B.

Anonymous Families - 13/07/2018 AccorHotels certified review
« Relaxing stay »

Very nice. No pull out sofa bed tho so i think we were allocated wrong room. Room was nice, clean and spacious. Wine glass was cracked on arrival though.

Susan M. Couples - 13/07/2018 AccorHotels certified review
« Very Relaxing »

Excellant

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Excellent All round. »

Room was lovely, clean and modern. The food from Blairs was absolutely delicious, the salmon and scallops were incredible. The spa and pool area, again very nice.

Scott G. Business - 12/07/2018 AccorHotels certified review
« Not Good »

Gym Wasn't open, the only reason I booked the hotel was for its gym facilities there was nothing posted on the website at the time of booking One of the windows in room wouldn't open the food menu wasn't that great Sausages part of breakfast buffet were cold The waiting staff were more interested in watching the football than providing service ordered food, food arrived no Knife and fork went to the bar at it took 5 minute to get the knife and fork asked for VAT Recipe got two different recipes but not the VAT, When I asked for the correct one they told me they could supply it but I was supplied a night before

Andrew L. Couples - 12/07/2018 AccorHotels certified review
« Beautiful hotel »

Found all the staff so pleasant & ready to help,hotel was spotless,dinner was excellent,big complements to the chef & our waitress,loved our room with the complementary wine & soft drinks,all in all my wife & I had a great time,also the pool was great,will certainly be back.

Cara J. Families - 12/07/2018 AccorHotels certified review
« Satisfactory but not anything special. »

The hotel is nice but we had our 10 month old with us and soon felt like he wasn’t overly welcome. The room was lovely, breakfast great and the pool facilities fine. It was difficult to pinpoint but no one particularly welcomed us or our son. Receptionist explained lots to couple before us but was quite brief with us I.e no mention of leisure facilities or where/when breakfast was.

Nikki M. Couples - 12/07/2018 AccorHotels certified review
« Perfect Getaway »

Amazing experience, staff very attentive, room was immaculate very modern with an authentic feel of the mansion! Food was out of this world very impressed! Will definitely be back!

Jacqueline Couples - 12/07/2018 AccorHotels certified review
« it was fantastic »

clean rooms,friendly staff,great meals and a quite hotel

Nigel P. Business - 11/07/2018 AccorHotels certified review
« Excellent »

Excellent as Always

Gaye D. Couples - 11/07/2018 AccorHotels certified review
« Wonderful stay »

Could not of asked for a more perfect overnight stay lovely room great meal spa facilities very good staff very helpful.

Anonymous Friends - 10/07/2018 AccorHotels certified review
« Comfortable, relaxing and quietly classy »

The room was very comfortable - I particularly appreciated the carpeting. Very good bathroom facilities. Very good TV and USB sockets for recharging. Breakfast was excellent with the convenience and abundance of a buffet combined with excellent quality.

Marion Couples - 10/07/2018 AccorHotels certified review
« Had a wonderful 2 day stay with my husband »

Had a lovely stay. The meals were great. This was our 2nd stay at the ardhoe house, would stay again

Anonymous Families - 10/07/2018 AccorHotels certified review
« Very good weekend break. »

Great location, beautiful building set in lovely grounds, very close to Aberdeen. Room well presented. Very comfy beds. Quiet. Fantastic breakfast. Helpful and friendly staff. Excellent swimming pool.

Carol L. Families - 09/07/2018 AccorHotels certified review
« So relaxing and just what my daughter and I needed! »

Only one thing upset our evening stay...it was the fire alarm going off at 6.45am due to toast being burnt apparently. Our dinner was lovely..... apart from my starter (prawn cocktail) as some of the prawns weren't right. I mentioned it to our waitress though. My daughter and I always love coming to Ardoe House Hotel though and we will be booking again soon.

G L. Couples - 09/07/2018 AccorHotels certified review
« Lacking welcome and personal touches such as hello or good morningl »

Rooms excellent but too isolated, fire alarm went off a lot of guests in corridor no one came to explain if all ok. Staff avoid interaction unless nearly cornered. This makes it feel very temporary no hotel personality. It feels as a guest you are seen as someone who is passing through. Communal areas virtually empty underused. Gym not available, no information given on hotel facilities or asked when checking out if everything ok. Staff not trained in customer care or not interested. Very polite but not welcoming, we said good morning no reply on several occasions. Pity not 4 or 5 star due to customer service. Grounds a bit poor. Motel feel.

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