Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Aberdeen Ardoe House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BALLROOM 370 m2 4.5 m 600 120 150 200 450
CRAIGIEVAR 237 m2 4.5 m 250 60 80 100 180
CRATHES 237 m2 4.5 m 250 60 80 100 180
ELLIOT SUITE 97 m2 3.6 m 100 35 40 30 60
FRASER ROOM 88 m2 2.9 m 50 30 35 30 60
KILDRUMMY SUITE 90 m2 2.4 m 50 30 30 30 0
OGSTON SUITE 188 m2 3.6 m 200 60 90 60 180
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 7,111 reviews

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Aliy T. Couples - 15/05/2019 AccorHotels certified review
« Beautiful »

Beautiful castle with a purple pub and great tasting food. Service staff was polite and engaging. Really loved the music which was classic and modern songs done as soft play lounge music.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aliy T., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Mrs M. Couples - 14/05/2019 AccorHotels certified review
« Restaurant - Not good experience, Room, Bar - good experience »

We stayed at Ardoe House as I received a DBB stay as a 40th Birthday gift from my friends, we were very much looking forward to the night away. Bar was excellent, nice lunch and good drinks, service. Room 4 was fine, comfortable but very dated although it had a lovely view. Dinner in the restaurant was dire, I had game terrine for starter, this was lovely although there was a hard piece of gristle in it, my husband had soup which was luke warm, I had salmon which was fine although nothing startling and dauphinoise potatoes (these were dry and tasteless) my husband had ribeye steak (medium) it came well done, could barely cut it and was completely inedible and he only ate the chips. My husband was put off the meal at this point and did not have dessert, I had lemon tart which was fine. We only complained about the steak and we were told that it was the type of cut and that's how it should be cooked etc etc, my husband was offered another steak, however this was about 30 mins after I had finished my meal. We were advised that the supplement for the steak would be taken off the bill. We went to the bar and Josh was excellent, he gave us complimentary drinks due to the issues we experienced in the restaurant. When we checked out the following morning and was asked how our stay was we mentioned the steak and our drink was taken off the bill from the restaurant. All staff were exceptional apart from the restaurant which was disappointing. We will not return to Ardoe unfortunately.

Kirsty Couples - 14/05/2019 AccorHotels certified review
« Mrs Kirsty T. »

Service was very warm and friendly. Room was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty T., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir MIr

Fiona G. Couples - 14/05/2019 AccorHotels certified review
« Not as good as last time »

We stayed in January and our stay was faultless. This time we felt things just weren’t up to standard, the bed had been made in a rush, the hot water wasn’t very hot. There was not enough information in the room about the leisure facilities opening and closing and as such we were refused entry at 8.20 on the Saturday evening as it closes at 9 which we were not aware of. Extremely disappointing as it’s the main attraction for us coming back to Ardoe. I also sincerely hope that on completion of the changing room refurbishment you reinstall individual cubical as the communal areas made for very uncomfortable changing facilities.

Annu Couples - 14/05/2019 AccorHotels certified review
« Great overnight stay »

I booked a room for my partner's birthday, and we were not disappointed! The room was spacious and beautiful, and the breakfast was lovely. Staff were extremely nice. The only gripes would be the untidiness of the bathroom when we first arrived, as well as the lack of hot water in the shower. Otherwise perfect, would definitely visit again!

Wilmag Couples - 13/05/2019 AccorHotels certified review
« Beautiful relaxing getaway »

Great food, atmospheric, beautiful surroundings, lovely rooms, and staff who are friendly and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilma G., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Campbell M. Couples - 13/05/2019 AccorHotels certified review
« very good hotel for a quite stay »

we use Ardoe House at least twice a year as we love it , this time though my wife tried to book a spa treatment 2 weeks in advance and was told someone would get back to her and they never did , even after a few phone calls and emails , we were then told in an email a week before we were checking in that the spa and pool would be closed for refurbishment during our visit. This was a bit inconvenient as we consider this part of the package.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

John Couples - 13/05/2019 AccorHotels certified review
« Met all expectations and then some! »

Dry enjoyable and loved the accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Kathleen E. Couples - 13/05/2019 AccorHotels certified review
« Food and service excellent , room poor. »

We booked for the wine and dine experience in a premier room. The service from staff was excellent , the food and wine was amazing but was felt let down by the cleanliness of the room. It was dusty, bathroom work surface was sticky and some of the complimentary toiletries had been used.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

C V. Families - 13/05/2019 AccorHotels certified review
« Very Poor! »

I stayed for 2 nights for a wedding with my wife and 2 young children and we were shocked at the service and quality of the room. Our room was very dusty, had a damp smell and there was a leak from the shower which was creating a wet patch on the carpet outside the shower. I did complain and there were no other rooms available. The Manager quite rightly offered a reduction in price, however the room itself was not up to standard at all and very disappointing. The lady in reception (Alexandra) was extremely rude to us when we asked for information regarding the room for the wedding. She was abrupt, dismissive and told us that she didn't know what we were looking for and was very unhelpful. After having to go up to the 2nd floor and back down again (with my kids) to locate the room myself, I told her that it was the room accessible from the outside carpark, she did not even respond and pulled a face. At this point I told her that I was not happy with her service, and would be speaking to a Manager, to which she did not even respond. - Incredibly rude and shocking level of service! The only positive I can mention is the service from the guy in the bar - Josh. He was excellent, very friendly and provided a good service throughout our stay. But overall, unfortunately our stay was over shadowed by the poor quality of the room and service from the lady in reception.

Bex Couples - 13/05/2019 AccorHotels certified review
« Relaxing »

Had a lovely time. Things to improve on would be one of the windows did not stay open in room 114. There was no info on how to get to pool and the hotel. The room menu was tattered. And only one biscuit for two people was a bit of a shame. The breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Anonymous Couples - 12/05/2019 AccorHotels certified review
« Customer service was not up to scratch »

Beautiful hotel, could have been perfect had the service been of the same standard

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Philip R. Couples - 12/05/2019 AccorHotels certified review
« Exceptional staff »

All your staff were really good and nothing was too much trouble especially in Blair’s Restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Stuart Couples - 12/05/2019 AccorHotels certified review
« Very relaxing »

Food great, service slick and comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Gerry G. Couples - 12/05/2019 AccorHotels certified review
« Very happy with service, staff and accommodation. »

Very enjoyable and I would certainly return. Food was excellent and a superb room. Staff were very helpful and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Lydia S. Families - 11/05/2019 AccorHotels certified review
« Hotel was excellent experience Spa was a huge disappointment »

It was our Wedding Anniversary and was a major achievement for us to come as my husband is recovering from bladder and prostate cancer and has multiple sclerosis. Scott the Receptionist had taken on board all my requests re: mobility issues for which I am eternally grateful. However my husband had purchased as a special thank you gift to me for my support for a facial in the Spa which was to provide me with some pampering and it was anything but as the place really should not have been open to the Public. The Beautician had no forms to have any information documented regarding health issues allergies etc., so nothing was written down. She only had one pillow which was farcical given it is a Hotel with hundreds of rooms she said she had made a request before and never had it answered for pregnant ladies etc., the Receptionist was extremely surly seemed in a bad mood when I asked for the toilet she directed me to the Disabled toilet where a man was standing on the toilet seat painting and I was directed through slippery floors into the Mens toilet at the Swimming Pool which had no lock and she had to stand guard outside whilst I was in there!!!!.. The place was bare they had no stock and not at all a Spa experience..very very disappointing when travelling a substantial distance and paying for a hotel to leave with this kind of pampering!

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Reviewer Couples - 11/05/2019 AccorHotels certified review
« Overnight stay bed and breakfast »

We had an overnight stay large room. Lovely breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Paskal S. Couples - 11/05/2019 AccorHotels certified review
« Magic »

Everything was superb. Expect for the restaurant manager on our first day of stay. He was rude to his employees.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Anonymous Business - 10/05/2019 AccorHotels certified review
« Excellent stay »

The bed was comfortable, the room was clean, the staff were lovely. Overall, I had no complaints about my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Nl Couples - 10/05/2019 AccorHotels certified review
« Unwelcoming, unfriendly and dirty »

Hotel made mistake with booking. Room was dirty. No male changing room available at spa - told to change in room and wear robe to/from spa but no robe provided. Restaurant service was terrible, dining experience probably the worst part of the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir mir

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