Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,281 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

Mercure Aberdeen Ardoe House Hotel & Spa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FRASER ROOM 88 m2 2 m 50 30 35 30 60
KILDRUMMY SUITE 90 m2 2 m 50 30 30 30 0
ELLIOT SUITE 97 m2 3 m 100 35 40 30 60
OGSTON SUITE 188 m2 3 m 200 60 90 60 180
CRAIGIEVAR 237 m2 4 m 250 60 80 100 180
CRATHES 237 m2 4 m 250 60 80 100 180
BALLROOM 370 m2 4 m 600 120 150 200 450
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 7,531 reviews

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,281 reviews
Anthony E. Couples - 14/09/2019 AccorHotels review
« Ok »

Good staff

Stephanie Couples - 12/09/2019 AccorHotels review
« Excellent »

Great hotel, great staff, good food, great room, lovely pool.

Christine Couples - 12/09/2019 AccorHotels review
« Love the hotel, excellent staff. »

We chose this hotel because we stayed there previously. The manager went out of his way to accomodate our request as did other employees like Alex in the lounge. Overall it's nice to stay at a place where customer service is a priority.

Peter M. Couples - 12/09/2019 AccorHotels review
« Nice relaxing break »

As a returning guest I was not disappointed. Room was clean and spacious. Staff were all very friendly and welcoming. Used pool/spa facilities which were of a high standard. Meal in lounge bar was very good and reasonably priced. Only slight downside was breakfast. Some items has lain too long on the hot buffet and had become hard and difficult to eat.

L. B. Couples - 10/09/2019 AccorHotels review
« Lovely relaxing stay »

Excellent stay, staff really friendly, room was lovely and food was amazing. Only had one slight downside and that was the room for breakfast in the morning was a bit cold but otherwise a great stay, will definitely be back.

Anonymous Solo - 10/09/2019 AccorHotels review

To bed with no supper, service too long to wait. Very slow bar service. Comfortable bed. Shower sink flooding.

Anonymous Friends - 10/09/2019 AccorHotels review
« Brilliant »

Was staying as we were at a wedding, but only put one complaint in, to witch I have sent email to the hotel, if you wish I could add it to this After having a shower I went to dry my hair, got the hair dryer to find that their was a burning smell, so I took of the filters to find it had never been cleaned, it was full of fluff and dust, I did try and clean the hairdryer, as much as I could, enough for me to dry my hair, this is a fire hazard, as I’m a hairdresser, I know how it can go out with a band a can go on fire, I did say to the receptionist but she couldn’t understand, Also on arrival to the hotel, checking in at 1.30 pm, was told that my room was dirty, I sure you would agree this is not what you should tell people arriving to stay in your hotel, just a simple, ( your room is not ready yet ) please let me know what you think of my message, stayed in room 117 on Saturday 7th sep 2019 mrs shirley L. Sh…

Morag D. Couples - 10/09/2019 AccorHotels review
« Excellent »

First time staying here, and definitely won’t be our last. Excellent service, the staff are a credit to the hotel.

Mr&mrs R. Couples - 09/09/2019 AccorHotels review
« Quality service at all times. »

We enjoyed our stay very much, the room was excellent and staff were very polite and efficient.

Colin K. Couples - 08/09/2019 AccorHotels review
« Great hotel in peaceful surroundings »

Enjoyed our overnight stay at Ardoe House. Love the atmosphere. The room was very nice. The staff always welcoming and helpful. We have stayed here before and we will come back.

Carole A. Business - 08/09/2019 AccorHotels review
« disappointed »

water wasn't replenished, nor were biscuits. room was clean but looked like it had been rushed round and towel thrown into sink on second day

Leah D. Couples - 08/09/2019 AccorHotels review
« Not the best experience to celebrate our first wedding anniversary at the location we got married »

Hotel room was great, bed very comfortable. All staff very friendly. Had a meal in the restaurant, unfortunately our steaks were very over cooked. We had also booked in for the spa, I had already had to rearrange the time as they had limited availability so we had to take an early slot at 10am. On the day we arrived (around 5.30pm) I got a message to call the spa, I tried several times and the receptionist also tried with no success, eventually over an hour later we managed to talk to someone who told us they could no longer fulfil the appointments we had for the following morning. To find out the evening before a morning appointment was very disappointing, especially since I had already rearranged it in the first place. If you have staff absent you should make sure you have enough relief staff to fulfil all appointments already booked in.

Thomas B. Couples - 07/09/2019 AccorHotels review
« Above average »

Very disappointed that we had to wait over 2 hours to be allowed into the room, we were hoping to take full advantage of all the facilities but luckily we never booked any treatments as this would of ended in disappointment, also young girl left on her own in bar to deal with irate guests also waiting for their rooms with a few being very rude which caused the young girl unnecessary stress, on approaching reception with the girls plight the abrupt senior person was not that interested, this would have been a lower score if not for the evening meal and restaurant staff, get you act together.

Anonymous Families - 06/09/2019 AccorHotels review

Wonderful!

Rossa Couples - 06/09/2019 AccorHotels review
« Beautiful had a fabulous time can't wait to go back »

It was really nice we only went for 1 night as it was a gift we were wishing we could of stayed longer. The staff were really friendly and helpful and what a lovely atmosphere just sitting drinking cocktails. Our hotel room was spacious lovely and bright room a tv on the wall it was really nice. We went for our meal in the restaurant it was delicious the steak was the way we asked for it. In the morning we had a lovely buffet breakfast then went to the spa were there was a juccuzzi, heated swimmpool, sauna and steam room it was fantastic.

Yvonne P. Couples - 06/09/2019 AccorHotels review
« I felt that the scottish warmth and welcome service was missing during our stay »

All staff were professional, but there was no warmth or personal service which made you feel welcome. The language skills of some of the staff was limited, their understanding (especially on the phone) and the bar upholstery was not well maintained and drinks/plates left for long periods of time. Some staff's knowlede was also lacking The pool and spa area is not well sign posted and also in need of a makeover. The fact that you have to go outside is restricting the use, especially if the weather isnt good.

Huz Families - 05/09/2019 AccorHotels review
« Friendly staff. Great location »

Lovely building loved the history of the place. The staff are accommodating and friendly. Would recommend staying here

Fiona Couples - 04/09/2019 AccorHotels review
« Lovely hotel in a beautiful setting »

Really enjoyed our stay, it was obvious that it was a very busy weekend at the hotel, our room wasn’t ready when we arrived at 2.45pm on the Sunday to check in, we were given a complimentary drink voucher. The weather was so lovely that we decided to have our drinks outside, after breakfast on Monday we decided to take our coffee outside & the table we sat at on Sunday still had our dirty glasses (& many, many other dirty glasses!) on it. Definitely a shortage of bar staff as we had to wait at the bar on the Sunday evening as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona F., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza

Colin Couples - 04/09/2019 AccorHotels review
« Mostly very good »

Signposting of event suites and fitness centre / swimming pool was very poor. I asked for an accessible room for my wife - I don't think we got a specifically accessible room, but it was fine apart from: (1) shower lacked a grip handle and was controlled a bit too remotely from the showering position and (2) the bed was too high for her to get in and out of on her own. We asked for and received a step (apparently from the gym) which helped, but was still a bit precarious Breakfast was excellent apart from the coffee which was of a very poor standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin F., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza

Sharon Business - 04/09/2019 AccorHotels review
« Overnight stay »

The hotel was wonderful, beautiful appearance, great staff, room was as expected no issues, best pillows I've slept on in a long time. The food in the restaurant was wonderful, loveliest wait staff. Card machine wasn't working in the restaurant for coverage reasons but I wouldn't mind that personally no-ones fault can happen. Nice breakfast. Overall I had a very nice stay. Didn't get an opportunity to get to the Spa as it was fully booked but hope to get in again. Only one issue and that was the TV channels a lot missing but at the end of the day that's not much

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

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