Hotel - Mercure Stratford upon Avon Shakespeare Hotel
Mercure Hotel Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

4.0/5 2,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

NFU MUTUAL4 km / 3 mi

Exhibition centre

NEC35.4 km / 22 mi

Your meetings and events

The hotel has two meeting rooms ranging in size from the four-person boardroom to a capacity of 80 banqueting-style. Ideal for small meetings to private weddings or banqueting events.

Mercure Stratford upon Avon Shakespeare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CABINET 26 m2 2 m 25 14 16 0 24
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

  • 78 rooms
  • 100% non-smoking hotel
  • 4 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 4,558 reviews

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,223 reviews
Jennifer S. Couples - 09/09/2019 AccorHotels review
« Adequate »

The room was a good size and ground floor as we had requested. There was only one comfortable chair, not good for two older people to watch TV. No cups in the room when we arrived. We stayed for two nights. The room was not made up on the middle day. Cool drinks in the fridge would have been good. No safe in the room. Towel heater in the bathroom not on.

Mrs G. S. Families - 09/09/2019 AccorHotels review
« Mrs Gail S. »

Our room was not ready at 2 pm We had problems with the air conditioning. The breakfast was not good as the beans were not available when we wanted them. Comfortable room.

Ellie P. Business - 08/09/2019 AccorHotels review
« Disappointing »

Charmless reception person and hideous pop music playing. I can’t imagine why you think a beautiful and historic hotel should sound like a branch of Poundland.

Alexandra Q. Families - 08/09/2019 AccorHotels review
« Nice building but dirty »

The hotel was in a lovely historic building but our room was dirty, including greasy stains on walls and mould in the bathroom. Beds were uncomfortable. Some of the staff were good, but others standoffish. Very little attentiveness and barely any room service

A D. G. Couples - 07/09/2019 AccorHotels review
« A rather shabby offering from what masquarades as a quality hotel »

My wife and I visited Stratford upon Avon as a 25th Wedding Anniversary get away. We chose a Prestige room at the hotel as it appeared to provide a quality offering at a reasonable price. However the reality was far from this. The room appeared adequate, but initially the TV had no sound and we were told by reception that this often happened and we needed to reset it. No information to this effect was in the room. The bathroom was very disappointing. The two bath towels were of poor quality and very small. When I asked reception for larger towels (a standard offering in most quality hotels) I was told that there were none available and that the only option was to have another two small bath towels. We had to request these additional towels on each day of our stay. The tap unit had a severe leak and the basin was little more than a shallow trough and totally inadequate. The hand-held part of the shower unit did not work. The cold water tap did not work at all, and only scolding hot water was forthcoming. The Nespresso pods were not replenished, and we had to ask each evening for fresh milk. We explained to reception that we did not like sparkling water and asked that we be provided with bottles of still. We were brought two bottles of still on our second day, but none was provided subsequently. Our breakfast experience was extremely disappointing. The serve-yourself offering was poorly stocked and items replaced only piecemeal, leaving congealed items under the heating lamps. The DIY toaster was wholly inadequate for the number of people wanting to use it, and the bread was of very poor quality. There was no butter on display, and when someone asked for some they were told you had run out. I also found, what I assume was the restaurant manager, extremely rude. When I asked about the pricing of the extra cooked-fresh items she simply mumbled something unintelligible and walked. away. I have only highlighted the main issues I had with our stay and have left a number of minor niggles out. Overall a very disappointing experience and one I will not be repeating.

David C. Couples - 06/09/2019 AccorHotels review
« Excellent »

We had a really wonderful time. It was my 70th birthday and the hotel made it very special. We were given a ground floor room as requested because of my leg problems. Breakfast was very nice and it set us up for the day walking round Stratford. The hotel plus the wonderful weather made it a really nice birthday weekend. A special pat on the back should go to the car park attendant for his hard work in marshalling the cars.Well done.

Maurice M. Couples - 06/09/2019 AccorHotels review
« Mr »

Excellent in most respects. Food in Marco’s restaurant was average.

John Couples - 05/09/2019 AccorHotels review
« Great location with parking, but down-at-heel rooms & non-functional plumbing. »

Reception was fine, but the room (203) was rather worn, with no free water nor biscuits and an empty fridge. There was a kettle and a sparse supply of coffee, etc. The window furniture didn't really work and the secondary glazing didn't stop draughts. The bath taps and shower were a joke: Most people would assume that the two bath taps would deliver hot and cold water, but there was no cold water. Eventually the "cold tap" unexpectedly turned on the phone-style shower. How we laughed!

Mrs T. Solo - 05/09/2019 AccorHotels review

I have stayed at the hotel I think four times now when I have been to the theatre. If I was not happy with it, I would have stayed somewhere else ! Thank you for a lovely stay.

Hannah C. Couples - 05/09/2019 AccorHotels review
« Great location, friendly staff »

We were only there for one night, but ate both dinner and breakfast in the hotel. Dinner was served promptly as we needed to be at the theatre, and was of very good quality. Breakfast buffet was good although sadly lacking veggie sausages (this did come with an apology.) The room was cosy and nicely decorated, with a good en-suite with shower. However it was quite tricky to shut the bathroom door as the carpet runner was loose and kept sticking in the way. In fairness, I didn’t report this as we were there for such a short time so I’m sure it could’ve been fixed with a few screws. Every member of staff was friendly and helpful and we enjoyed our time. The extra hour in the morning until 12 to be parked there was very useful too.

Graham B. Couples - 04/09/2019 AccorHotels review
« Long weekend in Stratford upon Avon »

Another fabulous experience in one of the most charismatic hotels in Stratford upon Avon. This hotel combines elegant and historical surroundings, perfect location and exceptional staff to deliver a completely perfect experience.

Anonymous Couples - 03/09/2019 AccorHotels review
« Beautiful hotel, superb location. »

Excellent. Perfect for our Theatre trip.

Theatre G. Couples - 02/09/2019 AccorHotels review
« Friendly staff »

Enjoyable stay as ever, though the rooms (we had 105) are looking a bit tired now - furnishings etc, and the carpet in particular. Breakfast was much better than on our last few visits, and the change back to the breakfast room at the front a great improvement too. The staff are lovely and the hotel’s greatest asset - special mention to the car park guy, who is an absolute star.

Sharon Couples - 02/09/2019 AccorHotels review
« Very convienient location »

Hotel was clean with an attractive room with real beams. However the experience was less pleasant than previous stays die to some economies the hotel seems to be making e.g. insufficient toiletries.

M. B. Couples - 01/09/2019 AccorHotels review
« Very comfortable »

Close to the theatre, car parking fine, room very good. The hotel is in the exactly right place in Stratford if you are a visitor.

Paul G. Families - 01/09/2019 AccorHotels review
« Mr Paul G. »

Good experience, first time we have stayed with you but would definitely return. Ideal location for walking around the tourism sites and also local shops. Maybe for breakfast there could be an addition for vegetarians such as vegetarian sausage. Room was good and spacious.

Gill Couples - 01/09/2019 AccorHotels review
« Great room and fantastic breakfast in this excellently located, dog friendly hotel »

Staff friendly and attentive. Breakfast far better than on our previous stay- good improvements here. Room spacious and clean. Excellent shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G W., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel particularly with regards to the breakfast and staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Anonymous Couples - 01/09/2019 AccorHotels review
« Ok »

Mixed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the tap in the bathroom. I can assure you that this has now been fixed and we are thankful that this didn't cause you any harm. I hope that despite this issue we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

Anonymous Friends - 31/08/2019 AccorHotels review
« satisfactory stay »

Accommodation as requested but basic with few trimmings. Useful car parking facility. Breakfast not taken because standards have fallen recently and there are many good options just beyond the hotel.

Anonymous Families - 30/08/2019 AccorHotels review
« Good location, friendly staff »

Pleasant and comfortable stay

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