Hotel - Mercure Stratford upon Avon Shakespeare Hotel
Mercure Hotel Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

4.0/5 2,178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

NFU MUTUAL4 km / 3 mi

Exhibition centre

NEC35.4 km / 22 mi

Your meetings and events

The hotel has two meeting rooms ranging in size from the four-person boardroom to a capacity of 80 banqueting-style. Ideal for small meetings to private weddings or banqueting events.

Mercure Stratford upon Avon Shakespeare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CABINET 26 m2 2 m 25 14 16 0 24
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 78 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 4,418 reviews

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,178 reviews
Wendy Couples - 10/07/2019 AccorHotels certified review
« Mrs »

Lovely Hotel , great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy M., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Martin E. G. Families - 10/07/2019 AccorHotels certified review
« The Play's The Thing »

Having seen the first of the plays we had booked, we went back to the hotel to go to our room, only to find that the room we had been given keys for (112) whilst excellent did not contain a sofa bed for our son. Returning to reception, the night porter was most helpful, and noted that 114 was a no show so one of us could use that one and sort things out in the morning. We entered only to find a personalised welcome card (and chocolates) and a sofa bed already to use, so we transferred across (my wife losing some lingerie in the process), and very much later than planned settled down for the night. The rest of the stay passed satisfactorily, and it is a mystery why the housekeeping and manager knew the correct room but not reception. We would want to say that the night porter couldn't have been more friendly and helpful and should be commended. And having finally got the correct room (114), we'd certainly want it on our next visit. All's Well That ends Well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin G., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. We do apologise for the slight mishap for the room but pleased to hear that it was efficiently sorted by the night porter for you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Christopher H. Couples - 10/07/2019 AccorHotels certified review
« Pleasantly relaxed stay »

Very comfortable and spacious accommodation. Courteously efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Anonymous Couples - 10/07/2019 AccorHotels certified review
« Disappointingly ordinary »

Check-in staff friendly and personable, room clean and comfortable and reasonably well equipped but the general hotel ambience was thoroughly dreary. I understand the difficulties posed by a historic building but it could have been magical. Instead it felt like a time warp, like a hotel from the 1960s: unkind lighting highlighted the gloom, old-fashioned carpet and furniture added to the oppressive atmosphere, the menu at Marco's was singularly dull and uninviting (we didn't even try it) and breakfast - tho the cooked elements were good - was mean and unappetising: tinned peaches, defrosted berries, a few pale croissants, no cooked meats or cheese etc. It was just not what you'd expect for a 21st century hotel. And not value for money at well over £400 for 2 nights b and b for 2. We plan to return to Stratford but sadly will stay elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S. Thank you for your comments regarding your recent stay at The Shakespeare, and I am very sorry you did not enjoy your stay. I have noted your comments about the hotel interior and standard of breakfast- I sincerely apologise that these issues affected your stay so much. In light of your comments, we would welcome the opportunity to further discuss your stay and restore your faith in the Shakespeare Hotel so please do not hesitate to contact the General Manager on h6… directly. Thank you again for taking the time to write to us, Ms S., and we hope to hear from you soon. Yours sincerely Lucie Butler Reservations

Couples - 10/07/2019 TripAdvisor review
« Lovely relaxing weekend »

Room very nice. Breakfast exceptional. Slightly disappointed at the cost of parking at £10 per night. I dont know whether that is the going rate for the area as not familiar with it. Overall very nice weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Northstar, Thank you for your kind comments regarding your recent stay with us - and great to hear that your breakfast was exceptional - i will of course share your praise with the team. As you will have seen, car parking space is at a premium throughout the town; and we try to ensure that we keep space for our residents all be it at a nominal daily charge of £10. I don`t think it is too much of a cost to provide our guests with secure parking right in the centre of town. We look forward to welcoming you back in the future, Kind regards, Ronnie

Jonathan L. Couples - 09/07/2019 AccorHotels certified review
« One night break in Stratford upon Avon »

Fantastic. Lovely room. Good breakfast. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan L., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Raymond L. Couples - 06/07/2019 AccorHotels certified review
« Good hotel, great location »

Room was lovely other than the creaky floorboards, but I am sure your American guests would think it quaint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond L., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Paul M. Couples - 06/07/2019 AccorHotels certified review
« Very unsatisfactory, with poor housekeeping and breakfast »

A positive is that your front of house staff at your reception desk were polite and very helpful on checking in and also on departure when we raised our concerns about the standard of your hotel. Our bedroom was found to be dated with a stain on the carpet, two threadbare patches on the sheet and a stained duvet cover on the top. The toilet cistern was very slow in filling up taking between 5 to 10 minutes to do so. Breakfast was unacceptable and in one case the scrambled egg and bacon was inedible. We felt that breakfast was severely understaffed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Thank you for your comments regarding your recent stay at The Shakespeare, and I am very sorry you did not enjoy your stay. I have noted your comments about the room and standard of breakfast- I sincerely apologise that these issues affected your stay so much. In light of your comments, please do not hesitate to contact the General Manager directly on h6… to discuss your stay. Thank you again for taking the time to write to us, Mr M., and we hope to hear from you soon and restoring your faith in The Shakespeare. Yours sincerely Lucie Butler Reservations

Jenny Couples - 04/07/2019 AccorHotels certified review
« Historic accommodation in the heart of Stratford upon Avon »

Very old hotel with creaky floors. Meal in restaurant was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny K., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Dave R. Business - 03/07/2019 AccorHotels certified review
« Ok »

Cold initially due to no hesting. Staff friendly especially chamber staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about heating, and very much appreciate you taking the time to put your concerns in writing - they are noted and we will be taking the appropriate action. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

Eva P. Friends - 02/07/2019 AccorHotels certified review
« Old Building with modern amenities »

All good thx.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eva D., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Gill M. Couples - 02/07/2019 AccorHotels certified review
« Convieniently situated hotel with great staff »

We arrived earlier than the published check in time which wasn't a problem as the staff checked and the room was ready. The carpark was full but explanation of where the other car park was were easy to follow. Reception and bar staff and staff at breakfast were friendly and professional. Room was nice . Bed comfortable. It was nice to sit in the lounge area with a drink and watch the world go by. Lovely and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gill M., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

J K. Couples - 01/07/2019 AccorHotels certified review
« Theatre break »

One night stay for leisure, parking in the car park and met by Maria on reception who was very pleasant and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James K., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Anonymous Couples - 01/07/2019 AccorHotels certified review
« Very nice stay but some reservations »

Had a very relaxing stay again at the Mercure. I changed rooms initially as we had had room 141 before and found it quite small. I was then given 228 which was a much bigger room. However, I had looked at the website before talking to reception and am surprised that the views shown of the privilege rooms have not been actual rooms I have ever seen! I love the location of the hotel but feel it slightly rests on its laurel from a location perspective as the rooms are a little tired. The water pressure on the 2nd floor was pretty low from the shower (the bath was fine).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela W. Thank you for your feedback concerning your recent visit to The Mercure Shakespeare Hotel in Stratford-upon-Avon, and I am delighted that you both enjoyed your stay, the more so as you are a loyal Shakespeare guest. It is always very gratifying to receive such positive scores and comments, and know that you continue to enjoy staying with us - thank you for your loyalty! I will ensure your feedback is shared with the rest of the hotel team, and we all look forward to welcoming you back soon. Kind regards Lucie Butler Reservations

Ellie P. Business - 30/06/2019 AccorHotels certified review
« Satisfactory »

Everything worked although the lamp on the desk Gave too little light to be any use. I had work to do at the desk and a stronger bulb would have helped. Delighted to find a bath with two taps which worked! I have had a lot of trouble with your bathtaps in the past. I wish you would reconsider the policy of having loud pop music in the entrance hall. I think it gives the wrong impression and is really unpleasant and inescapable. I’m in Stratford to work at the theatre so am out all evening but if I wanted to ask a colleague in for a drink, for example, I would not want to sit and have to listen to that pounding noise. It’s even on at 8.30 in the morning. I was told it was Mercure policy. Please think again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellie P., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Jane M. Friends - 30/06/2019 AccorHotels certified review
« Night in Stratford »

Ok though limited lift access deprived us of an upgrade because we had heavy bags. No help was volunteered. Dining staff quite unfriendly and we didn’t feel particularly welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Lys General Manager to end June 2019

Roger N. Couples - 29/06/2019 AccorHotels certified review
« A very pleasant stay »

Fine. We reported that the bathroom door did not close easily. We came down quite late to breakfast on our first morning and the buffet was a bit over-cooked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger N., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Patricia A. Friends - 29/06/2019 AccorHotels certified review
« Happy stay »

Very comfortable and very clean room. Staff were friendly and helpful. Had a problem with the early morning call - it didn't happen. Complained to reception and was assured it would be put right. Next morning NO morning call again. A small blip in what was a very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann S., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Robert B. Couples - 29/06/2019 AccorHotels certified review
« Conveniently situated but hotel a bit underwhelming »

The staff were pleasant and attentive. Main reception area unwelcoming; someone needs to look at the lighting. Room suffered from trying to amalgamate the old with the new - always difficult. Bathroom extractor unforgivably noisy, shower/bath taps difficult to operate (could not get the cold water to the bath filler). Main central lighting unit (Room 108) had a lamp missing - not a good look. All just felt a bit tatty and the price (even with the membership discount) appeared a high compared with other Stratford hotels (although, of course, we have not tried those). So - not really very impressed. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the lighting and general decor, and very much appreciate you taking the time to put your concerns in writing - they are noted and we will be taking the appropriate action. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

Grouch Couples - 28/06/2019 AccorHotels certified review
« Noisy rooms »

We appreciate that old timber framed buildings will be noisy. But very noisy extractor fans in other bathrooms in the middle of the night do not help. It was unbelievable that someone should start vacuuming outside our room before 7am bouncing a Henry vacuum cleaner down the stairs. Supper was passable breakfast poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the extractor fans and housekeeping noise, and very much appreciate you taking the time to put your concerns in writing - they are noted and we will be taking the appropriate action. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

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