Hotel - Queens Hotel Cheltenham - MGallery
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery

4.0/5 1,664 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

Queens Hotel Cheltenham - MGallery Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
REGENCY SUITE 145 m2 0 m 100 40 40 70 100
    • Flipchart
    • Indoor and Outdoor facilities
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 84 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,586 reviews

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,664 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Beaujo Couples - 18/07/2019 AccorHotels certified review

All staff very helpful, polite and courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian & Patricia P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Couples - 18/07/2019 AccorHotels certified review
« Lovely hotel »

All very good. Room was a little small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you your comments about the cooked breakfast. We do have a standard portion for all our cooked breakfast, but upon request we are always happy to increase that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anne Families - 17/07/2019 AccorHotels certified review
« I enjoyed staying at the Queens »

The staff were polite and helpful, good breakfasts and selections of drinks and snacks. The bedroom was simple but nice, I particularly appreciated the fridge with complimentary fresh milk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Jooles Couples - 16/07/2019 AccorHotels certified review
« ok »

Hotel was nice. Didn't find some of the breakfast staff that friendly. Our waitress didn't tell us it we could go up to the buffet, we had to ask someone. Also more disappointing was the observed drug taking at a private function in the hotel toilet and hallway near our room.

John Couples - 15/07/2019 AccorHotels certified review
« Excellent facilities, location and service. »

The team at Queens Hotel were excellent. Friendly and helpful support on local activities, restaurants and shopping. We had a large room facing Montpellier St. Plenty of space, comfortable bed and loved the push button shower. Excellent bar and comfortable outside area on a warm summers evening. Would definitely return and certainly will seek out other M Gallery hotels as travels continue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Anonymous Couples - 15/07/2019 AccorHotels certified review
« Great location »

Very pleasant short break. Appreciated the garden space. Excellent breakfast both days of our stay. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Steve Couples - 14/07/2019 AccorHotels certified review
« Beautiful hotel in great location »

We spent two nights at the Queens Hotel Cheltenham as we did a slow drive through The Cotswolds. The hotel is a magnificent old building but the bathrooms have been updated and are modern and clean. The location is perfect for strolling into town, through the lovely parks or to restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs G. Couples - 13/07/2019 AccorHotels certified review
« Beautiful hotel, with very welcoming staff »

It was amazing! We were celebrating our 20th wedding anniversary and were very touched by the lovely card, chocolates, strawberries and a glass of fizz each that you so kindly gave to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My sincerest apologies for the service in the Bar. I will be communicating this to my team. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Sonia A. Couples - 13/07/2019 AccorHotels certified review
« MRS »

THIS IS A LOVELY HOTEL HOWEVER WE DID HAVE A PROBLEM WITH OUR BOOKING. I HAD BOOKED TWIN BEDS BUT ACCEPTED A DOUBLE I HAD BOOKED B.B.AND EVENING MEAL. SOME WEEKS AGO ON ARRIVAL WE WERE TOLD THE RESTAURANT WAS BOOKED WITH A LARGE PARTY. WE WERE OFFERED THE BAR! THIS WAS A SPECIAL WEDDING ANNIVERSARY I WAS VERY DISAPPOINTED SO WE ATE OUT. THE PRICE WAS ADJUSTED BUT I WAS VERY DISAPPOINTED

Charlie &. L. W. Couples - 11/07/2019 AccorHotels certified review
« Charlie & louise W. »

Great. This is our second visit to The Queens. We were made once again to feel most welcome & instantly recognised as returning guests. All of the Staff are a delight, the service is not robotic, taking the time to chat & be more than helpful. The room was clean & comfortable, decor to our taste. Food is excellent. We would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Friends - 10/07/2019 AccorHotels certified review

My only complaint would be that we were not given a choice of menu items for our evening meals. Other hotels we stayed in offered a limited menu from which to choose openers, entrees, and desserts that more suited our personal tastes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

J Business - 10/07/2019 AccorHotels certified review
« Great location, room and service. »

Quick as easy check in, comfortable room, good breakfast and easy check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your extra comments. We do have rooms with bath and feel free to ask the team about it and i have added your preference to your profile. We do increase the portion of the full English upon request free of charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mr B. Couples - 09/07/2019 AccorHotels certified review
« Very enjoyable stay in a wonderful settin, located at the heart of a beautiful, historic town. »

Very comfortable room in a wonderfully situated hotel; we very much enjoyed our stay. Very engaging and polite staff across the hotel. The receptionists were helpful and attentive, the excellent breakfast was well served and the room was very clean and had everything we needed. I appreciated the little details such as the free refridgerated water (it was a very hot day), and the coffee and biscuits. I thought the bathroom was superb (loved the shower switches not being under the shower heads) and the very comfortable bed/pillows. One minor observation, possibly due to the very hot weather, was that the air conditioning unit was dripping slightly on to the carpet just outside the bathroom. This in no way affected our stay however, but may be worth your team looking at. I would love the opportunity to stay again. Thank you for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for letting us know about the air condition. Please accept my apologies. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Alan S. Couples - 09/07/2019 AccorHotels certified review
« Good but not perfect »

Hotel pretty good but I thought the room - and particularly the bathroom - was small for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have Deluxe rooms in our hotel which are bigger that our Superior rooms please feel free to book these the next time you stay with us. I have also made a note of your preference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Noel Couples - 09/07/2019 AccorHotels certified review
« Very nice hotel in every way »

It was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mark W. Couples - 08/07/2019 AccorHotels certified review
« Fantastic Stay »

We had our wedding reception at The Queens 30 years ago and have come back regularly ... the team know it was our anniversary and rolled out the red carpet ... everything was absolutely superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

John Couples - 07/07/2019 AccorHotels certified review
« Great location »

All good, room quite small but all we needed for one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Polo Business - 05/07/2019 AccorHotels certified review
« Great service and delivery »

Staff was very motivated and always striving to surpass expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Volker W. Business - 05/07/2019 AccorHotels certified review
« Very British in Südengland »

Always lovely to stay at your wonderful hotel. A true English experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

C. J. Couples - 04/07/2019 AccorHotels certified review
« Very comfortable stay »

Positives - Beautiful building, very tastefully decorated. Lovely well presented delicious food. Free drink voucher for Accor members. Comfortable room and bed. Ample parking. Lovely small garden. Situated opposite lovely park with an easy to walk into town. Negatives - very busy breakfast service on Sunday morning and had to wait quite a while for a table. Lift out of order as being refurbished but service lift adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates