Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,634 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

The ideal place for exclusive use - our Regency Suite offers the grandeur and personal touch from 10 to 100 guests for all aspects of your requirements. Individually designed delegate packages, complimentary stationery, LCD projector, screen andflipchart. The Regency Suite provides a beautiful backdrop for conferences, business banqueting, weddings and social events.

Queens Hotel Cheltenham - MGallery by Sofitel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
REGENCY SUITE 145 m2 0 m 100 40 40 70 100
    • Flipchart
    • Indoor and Outdoor facilities
    • WIFI access
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 84 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 5,398 reviews

Our guest reviews for
Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,634 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Mrs J. G. Couples - 19/05/2019 AccorHotels certified review
« Pleasant stay »

Very central nice room and staff very attentive. The only sad thing was I left my alarm clock on the bedside and forgot to pack it. I rang to ask if found told no but would ring back to let me know what has happened. Never got that phone back pity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that my team has not got back to you yet. I have asked them to do so and you should hear from them shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Graeme Couples - 19/05/2019 AccorHotels certified review
« Another excellent stay »

We love the hotel particualrly its situation near Imperial gardens and Montpellier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Paul G. Couples - 18/05/2019 AccorHotels certified review
« Exceptional »

Excellent from initial checking in procedure to quality of the room and wonderful breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Peter K. Couples - 18/05/2019 AccorHotels certified review
« Great stay »

Excellent room,staff and experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Michael S. Couples - 18/05/2019 AccorHotels certified review
« PROFESSIONAL SERVICE AS ALWAYS »

VERY RELAXING AND FRIENDLY

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Couples - 18/05/2019 AccorHotels certified review

Very pleasant stay. Room was immaculate and comfortable. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

H. Couples - 17/05/2019 AccorHotels certified review
« Good hospitality, professionally delivered »

Excellent young lady on reception who cheerfully changed our allocated room to one with a bath. Very comfortable room with everything one could need (tea making/safety deposit etc). First class breakfast - have never had eggs royale as a choice in any other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Gary L. Couples - 17/05/2019 AccorHotels certified review
« Fully met our expectations »

The entire stay was excellent from check-in to check out. Room was large with a comfortable bed and the breakfast was top notch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Couples - 17/05/2019 AccorHotels certified review
« Top service, room and food »

It was relaxed with friendly efficient service and a lovely suite. One mistake, dinner was added as an extra on our bill and we were on an inclusive tariff. Quickly rectified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Anonymous Couples - 15/05/2019 AccorHotels certified review
« Overall we were satisfied, but there we're a few areas of dissatisfaction. »

Very good location, comfortable traditional hotel, especially good staff; expensive for what was delivered, dining room lacked atmosphere, food was good save for undercooked poached eggs; very noisy events outside our window!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that your experience did not meet your expectations. We usually receive very good comments about our breakfast but we missed to deliver on this occasion. Please get in touch with us should you be coming back and I will personally look after your reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mathieu Solo - 14/05/2019 AccorHotels certified review
« Amazing Stay »

Amazing hotel, the night manager welcomed in a really nice way. I received in my room some chocolate and fruits nicely presented with a card handwritten. Breakfast is absolutely lovely mention to Butler/concierge. Bar is absolutely nice mention to Ashley, try the Gin with rhubarb tonic. Alberto and Alice ( 1st of reception ;p ) are absolutely amazing. They will help all the time with smile and pleasure. I had a diner delicious and enjoyable ambiance. I can recommend this hotel for any reason who makes you happy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathieu, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Evelyn M. Solo - 14/05/2019 AccorHotels certified review
« Lovely restful stay and very helpful friendly staff although hotel decor not as smart as some other MGallery Hotels I have stayed in. »

Lovely restful stay and very helpful friendly staff although hotel decor not as smart as some other MGallery Hotels I have stayed in, perhaps because it is such an old building. Ideal location for town though and the public rooms were very nice. A constructive comment I would make though is that perhaps the bar area could be lighter in colour scheme? The food was excellent and very tasty and the general feeling was relaxed and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Roy Couples - 13/05/2019 AccorHotels certified review
« Queens Hotel - lovely hotel, lovely location, lovely town »

Excellent. Very helpful staff, great room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Phil Couples - 13/05/2019 AccorHotels certified review
« Normal high standard »

Good stay with all aspects good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Karen R. Couples - 12/05/2019 AccorHotels certified review
« Relaxing »

Friendly and relaxing, ideal setting for the jazz festival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Andrew T. Solo - 12/05/2019 AccorHotels certified review
« Lovely hotel but v noisy room »

As always excellent hotel and service , but room I was given was above the entrance to brassiere , very noisy till around 12 am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked my colleagues to make a note about your preference for your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Not F. P. Couples - 10/05/2019 AccorHotels certified review
« The room and service were excellent.However the bar was unmanned for long periods and we and others had to wait for some time. »

Service generally very good. The room was excellent. The bar service was poor being unmanned for long periods and having to wait for attention as did other guests while we were there. Breakfast was mixed - the fruit was very good however the cooked portion could have been better. The bacon was cooked folded so that one side was ok the other was not cooked so well. (We had asked for well done and we both dislike folded bacon which by definition cannot be cooked properly). My wife's scrambled egg was watery. Coffee could have been hotter. We like the hotel as it is well placed and have stayed on numerous occasions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that the breakfast was not to your expectations as we are usually receiving very good feedback. I have shared this with the team and they will ensure that retraining is been done. Should you come back please feel free to tell us as i would like to offer you one day of breakfast free of charge. I will ensure that the breakfast is cooked to your expectations as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Murdo M. G. Couples - 09/05/2019 AccorHotels certified review
« We sought and found a reasonably priced hotel of excellence, »

Reception and offer of help wonderful. Incidently the newly baked cookies were to die for Loved the soft furnishings and decor in public areas bars and dining rooms Bedroom pleasant and comfortable but space only for one chair - - - a minor criticism Dining room service and food and drink of a high order How lovely to have table service at breakfast. We seldom have anything but buffet-style breakfast these days We often sit working out what time has lapsed since the eggs were fried-Not at The Queens We used your hotel often in the past but in later years we changed our allegiance as we felt it's nature and quality had gone downhill. On this occasion it's siting fitted in with our other activities so we took a gamble We are delighted we did and we shall certainly see you again ------ Please view the critique we E-mailed to the booking agency

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Caroline Business - 09/05/2019 AccorHotels certified review
« comfortable relatively basic four star hotel »

room comfortable but small. window looked ovwr other walls of the hotel and back of kitchen so sound of extractor fan could be heard and no view. breakfast good serving plenty of fresh fruit .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked the team to put in a preference for the bedroom and the view should you be coming back to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

John R. Couples - 08/05/2019 AccorHotels certified review
« very comfortable hotel with excellent service »

an excellent experience overall, great breakfast and friendly helpful staff. excellent décor in bedrooms and throughout all of the hotel. However, we found that the bar closed very early which was a shame as the bar had a very good atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr r., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

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