Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

4.0/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

In an inspiring location close to London, 4 miles from the M25 and with local stations served by lines from Victoria, Waterloo and London Bridge, our 4 star hotel is well-placed for business travellers and the perfect venue for meetings.The hotel grounds are perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements.

Mercure Box Hill Burford Bridge Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHERIDAN ROOM 11 m2 2 m 0 0 4 0 0
WORDSWORTH ROOM 11 m2 2 m 0 0 4 0 0
AUSTEN ROOM 28 m2 2 m 0 0 10 0 0
LADY HAMILTON ROOM 33 m2 2 m 0 0 16 0 16
RIVER ROOM 54 m2 2 m 60 16 16 0 50
BURFORD ROOM 55 m2 2 m 40 18 30 18 30
GARDEN ROOM 88 m2 3 m 70 24 28 32 60
TITHE BARN 284 m2 10 m 200 50 60 80 220
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

  • 57 rooms
  • 100% non-smoking hotel
  • 3 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,324 reviews

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 757 reviews
Couples - 14/08/2019 TripAdvisor review
« Relaxing Break »

Check in is always a bit of a challenge here, which is a shame, as the staff are very pleasant, it just seems to take ages! Anyway we were allocated a lovely superior room in the grounds of hotel, which has it's own sheltered terrace. Great for sitting with a drink, in the evening. We took advantage of the offer of breakfast and evening meal. The evening meal was very good indeed, in a friendly atmosphere. The service was excellent and they could not do enough for us. As we visited Denbies Wine Estate in the afternoon, this was a perfect place to stay. Thoroughly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear brOwnie49, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comment about check-in and if you care to elaborate further then please email me on h6635@accor.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Rowena S. Families - 12/08/2019 AccorHotels review
« Relaxing Stay »

Dear Mr Bees, I was actually going to write to you about our stay which was most enjoyable. Several members of staff need mentioning as they helped make our stay memorable. Even the young man I spoke to the phone at central reservations was very polite and helpful and not at all pushy as is usually the case with larger hotels. But Karima is the real star. It was one of the best, if not the best, greetings we'd experienced in the UK and we stay away a lot. She was unbelievably helpful with getting me a bath robe so that I could go for a swim in the morning, taking our newspaper request(and getting it spot on) and even taking us to show us the way to our room (322) without getting wet! I had a long chat with her as I wanted to know where she was from and how long she'd been in England and she was just delightful to talk to. Jack was excellent in the restaurant that evening, even going to the trouble of personally making another Irish coffee for Mike as the first one just didn't taste quite right. He was very sweet and so good to know that he's been with you over four years. At breakfast the next day Abbey was brilliant, rushing around and always smiling. and very helpful. Our room was nice enough and good value we felt. Being claustrophobic I am very fussy about rooms in hotels and I have checked in and out immediately of a few! Having that lovely outdoor pool was the reason we chose to stay, apart from coming to see my family, and I managed to have a lovely swim at 7.30 the next morning. The only down side of our whole experience was breakfast. It wasn't worth paying for as the buffet selection was very poor. Mike only ever has a bacon sandwich but the bacon had seen better days and the bread was stale, and I was very disappointed about the condiments being in big pots instead of the more hygienic portion pots or portions. I only have something sweet in the morning but there were no pancakes, or cup cakes or anything sweet, apart from pastry which I'm not keen on, and because I wouldn't touch the jam I ended up just with a small okay but very expensive croissant. The worst thing though was the coffee. Both of us are real coffee drinkers, no milk, no sugar, just pure coffee. That coffee from the urn was pretty awful so we had to pay for two cups on top of our breakfast cost which was annoying. But I did like the shortbread that came with the coffees and had we known we would have just come down for coffee and the shortbread and not paid for the breakfast. Alternatively why don't you put coffee machines in the superior rooms as you do have them in the Privilege rooms and we would have taken one of those but there was no balcony which was the other attraction for us. It won't stop us coming back though as we really did have a lovely stay and the grounds reminded me of the Caribbean for some reason which was no doubt why I felt so relaxed. I am only giving you feedback and this is not in any way a complaint and I hope the weather stays warm enough for us to stay again before you close the pool for the winter. Rowena S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

K P. Families - 12/08/2019 AccorHotels review
« Very happy with our stay. »

Pleased with the staff, food and accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Kim Couples - 09/08/2019 AccorHotels review
« Relaxing break »

Chilled, staff helpful, relaxed atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your constructive comments about a few aspects of the hotel. Please rest assured that these will be dealt wth promptly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Tracy L. Business - 09/08/2019 AccorHotels review
« Lovely hotel in a lovely area »

Very good. Helpful staff. Good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jane H. Friends - 08/08/2019 AccorHotels review
« Great event »

We joined friends for their golden wedding celebration. The food was excellent, the staff responsive to the way the celebration was run. The room was comfortable and clean. No complaints at all. It was a great stay. I left my iphone charger and plug in room 323 in the plug behind the table, and it has not been found. My hostess contacted you at the time. That's sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will now persoanlly go and have a look for your iphone charger and plug and coem back to you before the end of today with an update to your personal email address. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Nigel C. Families - 08/08/2019 AccorHotels review
« Enjoyable stay in lovely room, great service and friendly helpful staff »

I treated my son and family including dog to a night at the hotel they had a room overlooking the lovely grounds and enjoyed an excellent breakfast before hiking up Box Hill ! They thoroughly enjoyed their stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jim M. Business - 08/08/2019 AccorHotels review
« Very nice place to stay with very nice service »

Great service. Hotel has many accommodations including restaurant with great food, bar, meeting rooms, and internet access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

J F. Families - 07/08/2019 AccorHotels review
« Wedding guests »

Room appeared to be well presented, and bed was comfortable. Liked outdoor space, but the decor was dated and there appeared to be a chip out of the bottom of the bathroom door. Breakfast service lacked direction and our daughter was disappointed that there were no hash browns on Sunday morning

Liz Solo - 07/08/2019 AccorHotels review
« delightful »

What could be better on a hot summer afternoon than a swim in this good size pool surrounded by attractive gardens and the lovely Surrey hills. And then enjoy all the comforts of the hotel. I loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jonathan H. Families - 07/08/2019 AccorHotels review

very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. if you would care to elaborate further on ypur value for money rating then please feel free to email me on h6… as i would be pleased to learn more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Pauline Families - 07/08/2019 AccorHotels review
« Nice hotel great service »

Great experience from checking in to checkout. Lovely room looking over garden. We had an evening meal in the lounge bar which was good. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Families - 07/08/2019 AccorHotels review

The staff were all very pleasant and helpful and polite. The room was very nice with every thing in it we needed. The food was very good as was the barbecue we had on the Sunday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Lg Couples - 06/08/2019 AccorHotels review
« Vomit in the room »

our experience of your hotel room was horrendous. Someone had vomited just beside the bedside table and it had not been appropriately cleaned. I called the front desk and they sent over some extra towels to absorb the wet dirty patch. There was no offer to move us to another room, which must surely be the hotel’s automatic response in this situation. Cleanliness in any hotel room should be a given. In this instance, there was also a significant risk in terms of health and safety. My husband has recently been seriously ill and the state of the room caused us great anxiety and a sleepless night. It has ruined our memories of the day. It also ruined a pair of my leather sandals which came into contact with the vomit. The following morning, the operations manager came to the room at my request and could not enter the room because of the smell. He authorised a refund for the cost of the stay, but said he was not authorised to compensate for replacing the sandals, which has caused me further distress. I request that you cover the cost of that replacement and I expect further compensation for this deeply upsetting and unpleasant experience at your hotel. I also recommend that this appalling customer service be used as a training exercise for your hotel staff and for the cleaners. Burford Bridge Hotel was highly recommended by Denbies, and was therefore listed top by the bride and groom in their suggestions of places to stay. The standards we experienced fell far short of all expectations and are completely unacceptable for a hotel of your reputation. I look forward to your response at your earliest convenience.

Anonymous Families - 06/08/2019 AccorHotels review
« Lovely hotel with fabulous outdoor pool- in a great position to enjoy Box hill and Dorking. »

Very enjoyable. Good weather helped to maximise use of pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Business - 05/08/2019 AccorHotels review
« Comfortable »

Lovely location and building, we were beside a noisy door entrance ( garden rooms ) which woke me up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to learn that you were disturbed by a noisy door and i will ask our maintenace team to have a look at the door to ensure that the closers are operating a they should to make the doors close quietly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Edward Friends - 05/08/2019 AccorHotels review
« Good except value and quality on bar food.a »

No problems with room and very friendly staff. Free wi fi excellent. My bar food poor value and quality. Not pleased with the price of drinks with a charge of 60p for a dash of lime disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you also for your most constructive comments about the food in the bar and if you would care to elaborate further then please email me on h6… and i would be pleased to learn more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Richard P. Business - 05/08/2019 AccorHotels review
« Partner and Head of Intelligence »

The rooms were clean and spacious. The staff were extremely polite and helpful. The hotel and grounds themselves were beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Brian F. Families - 05/08/2019 AccorHotels review
« A relaxing break »

With stunning scenery, friendly staff and a relaxing atmosphere, it was an ideal location for a short break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Business - 05/08/2019 AccorHotels review
« Ok »

Good but nothing special

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