Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

4.0/5 757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

In an inspiring location close to London, 4 miles from the M25 and with local stations served by lines from Victoria, Waterloo and London Bridge, our 4 star hotel is well-placed for business travellers and the perfect venue for meetings.The hotel grounds are perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements.

Mercure Box Hill Burford Bridge Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHERIDAN ROOM 11 m2 2 m 0 0 4 0 0
WORDSWORTH ROOM 11 m2 2 m 0 0 4 0 0
AUSTEN ROOM 28 m2 2 m 0 0 10 0 0
LADY HAMILTON ROOM 33 m2 2 m 0 0 16 0 16
RIVER ROOM 54 m2 2 m 60 16 16 0 50
BURFORD ROOM 55 m2 2 m 40 18 30 18 30
GARDEN ROOM 88 m2 3 m 70 24 28 32 60
TITHE BARN 284 m2 10 m 200 50 60 80 220
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

  • 57 rooms
  • 100% non-smoking hotel
  • 3 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 4,342 reviews

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 757 reviews
Val C. Solo - 18/08/2019 AccorHotels review
« Lovely location, pleasant staff, quiet,well appointed if dated room. »

A pleasant enough stay in a quiet room overlooking the garden, however, a long and convoluted trek to access it. The room was well equipped with a nice bathroom - two complaints though: firstly, hard, uncomfortable pillows and a solid, heavy duvet on my single bed which turned out to be a folded up double duvet inside a single cover; secondly, I arrived for breakfast at 9 am and the cooked food at the breakfast buffet was cold, the fried eggs were solid and surrounded by oil, not very appetising. I mentioned the latter to the receptionist on booking out and she said she would inform the chef. Not really a four star experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew J M Oxley General Manager

G N. Business - 18/08/2019 AccorHotels review
« Lovely, clean, smart hotel with fab outdoor swimming pool. »

Just as good as always. The swimming pool is a real plus point during the summer. After a busy day’s work there is nothing better than a relaxing swim in an outdoor pool. It feels just like you’re on holiday! Given the choice, wouldn’t stay anywhere else in the Leatherhead area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anon Couples - 16/08/2019 AccorHotels review
« Fun stay »

Nice room, nice food. Just what we were looking for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank yu for your most constructive and helpful comment about providing a bit more inforation as to where things are and we will certainly look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Not T. B. P. A. Business - 16/08/2019 AccorHotels review

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Alistair S. Business - 16/08/2019 AccorHotels review
« A great stay! »

Staff were willing and friendly and the hotel clean, tidy and smart

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Families - 15/08/2019 AccorHotels review

We came for a family wedding and had a great time. The hotel was clean, food was good, staff helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

W. Families - 14/08/2019 AccorHotels review
« Service excellent, food mediocre, bedrooms and bathroom not guest friendly. »

Service was excellent, but you were let down by accommodation. No toilet brush in bathroom, so cleaner could not do her job properly. Mirror lights far too intense which stopped you from seeing properly. Bath was just waiting for an accident far too deep and narrow. The wash basin far too shallow, water went everywhere. Flashing ceiling light in bathroom which should have been changed. On the positive side, I was given a heater when I said it was cold in the bedroom, that was appreciated.

David W. Couples - 14/08/2019 AccorHotels review
« Sunday night with friends »

We enjoyed a fabulous lunch in the restaurant. The staff and service are first class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were dsturbe byu the music which is most unusual. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andew J M Oxley General Manager

Shirley Couples - 14/08/2019 AccorHotels review
« Relaxing environment »

Lovely hotel with welcoming staff, food was good, room was clean and spacious and lovely surroundings. Housekeeping needs to be consistent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you fro your comment about housekeeping and if would care to elaborate further then please email me directly on h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Couples - 14/08/2019 TripAdvisor review
« Relaxing Break »

Check in is always a bit of a challenge here, which is a shame, as the staff are very pleasant, it just seems to take ages! Anyway we were allocated a lovely superior room in the grounds of hotel, which has it's own sheltered terrace. Great for sitting with a drink, in the evening. We took advantage of the offer of breakfast and evening meal. The evening meal was very good indeed, in a friendly atmosphere. The service was excellent and they could not do enough for us. As we visited Denbies Wine Estate in the afternoon, this was a perfect place to stay. Thoroughly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear brOwnie49, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comment about check-in and if you care to elaborate further then please email me on h6635@accor.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jack M. Couples - 13/08/2019 AccorHotels review
« Welcome relaxing weekend. »

Very good room with a useful semi open balcony. Bathroom a bit small by but ample. All staff very welcoming, friendly and helpful. Very good dinner in the restaurant on both evenings. A lovely outdoor pool and looked well equipped with sun loungers but, unfortunately did not have swimwear with us. All in all a very nice weekend - thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Kevin.ks908@gmail Couples - 13/08/2019 AccorHotels review
« Very good nice »

Nice was not noisy, swimming pool good and nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also grateful to you for your most constructive comments contained within your feedback and please rest assured that thse will be discussed and actioned at our next managemnet meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Kate Families - 13/08/2019 AccorHotels review
« Lovely stay overall »

Loved hotel and facilities and great location. Only comment was around one staff member who did not have a very positive customer attitude. For example, not making the effort to moving a sun shade when another staff gladly did it later, reprimanding staff in front of guests, unnecessarily reprimanding children in the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also grateful to you for your most constructive comments contained within your feedback and please rest assured that thse will be discussed and actioned at our next managemnet meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Rowena S. Families - 12/08/2019 AccorHotels review
« Relaxing Stay »

Dear Mr Bees, I was actually going to write to you about our stay which was most enjoyable. Several members of staff need mentioning as they helped make our stay memorable. Even the young man I spoke to the phone at central reservations was very polite and helpful and not at all pushy as is usually the case with larger hotels. But Karima is the real star. It was one of the best, if not the best, greetings we'd experienced in the UK and we stay away a lot. She was unbelievably helpful with getting me a bath robe so that I could go for a swim in the morning, taking our newspaper request(and getting it spot on) and even taking us to show us the way to our room (322) without getting wet! I had a long chat with her as I wanted to know where she was from and how long she'd been in England and she was just delightful to talk to. Jack was excellent in the restaurant that evening, even going to the trouble of personally making another Irish coffee for Mike as the first one just didn't taste quite right. He was very sweet and so good to know that he's been with you over four years. At breakfast the next day Abbey was brilliant, rushing around and always smiling. and very helpful. Our room was nice enough and good value we felt. Being claustrophobic I am very fussy about rooms in hotels and I have checked in and out immediately of a few! Having that lovely outdoor pool was the reason we chose to stay, apart from coming to see my family, and I managed to have a lovely swim at 7.30 the next morning. The only down side of our whole experience was breakfast. It wasn't worth paying for as the buffet selection was very poor. Mike only ever has a bacon sandwich but the bacon had seen better days and the bread was stale, and I was very disappointed about the condiments being in big pots instead of the more hygienic portion pots or portions. I only have something sweet in the morning but there were no pancakes, or cup cakes or anything sweet, apart from pastry which I'm not keen on, and because I wouldn't touch the jam I ended up just with a small okay but very expensive croissant. The worst thing though was the coffee. Both of us are real coffee drinkers, no milk, no sugar, just pure coffee. That coffee from the urn was pretty awful so we had to pay for two cups on top of our breakfast cost which was annoying. But I did like the shortbread that came with the coffees and had we known we would have just come down for coffee and the shortbread and not paid for the breakfast. Alternatively why don't you put coffee machines in the superior rooms as you do have them in the Privilege rooms and we would have taken one of those but there was no balcony which was the other attraction for us. It won't stop us coming back though as we really did have a lovely stay and the grounds reminded me of the Caribbean for some reason which was no doubt why I felt so relaxed. I am only giving you feedback and this is not in any way a complaint and I hope the weather stays warm enough for us to stay again before you close the pool for the winter. Rowena S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Business - 12/08/2019 AccorHotels review
« Another Good Stay at Box Hill »

Nice hotel, very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

K P. Families - 12/08/2019 AccorHotels review
« Very happy with our stay. »

Pleased with the staff, food and accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Kim Couples - 09/08/2019 AccorHotels review
« Relaxing break »

Chilled, staff helpful, relaxed atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your constructive comments about a few aspects of the hotel. Please rest assured that these will be dealt wth promptly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Tracy L. Business - 09/08/2019 AccorHotels review
« Lovely hotel in a lovely area »

Very good. Helpful staff. Good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jane H. Friends - 08/08/2019 AccorHotels review
« Great event »

We joined friends for their golden wedding celebration. The food was excellent, the staff responsive to the way the celebration was run. The room was comfortable and clean. No complaints at all. It was a great stay. I left my iphone charger and plug in room 323 in the plug behind the table, and it has not been found. My hostess contacted you at the time. That's sad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will now persoanlly go and have a look for your iphone charger and plug and coem back to you before the end of today with an update to your personal email address. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Nigel C. Families - 08/08/2019 AccorHotels review
« Enjoyable stay in lovely room, great service and friendly helpful staff »

I treated my son and family including dog to a night at the hotel they had a room overlooking the lovely grounds and enjoyed an excellent breakfast before hiking up Box Hill ! They thoroughly enjoyed their stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

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