Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

4.0/5 768 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
    • Swedish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

In an inspiring location close to London, 4 miles from the M25 and with local stations served by lines from Victoria, Waterloo and London Bridge, our 4 star hotel is well-placed for business travellers and the perfect venue for meetings.The hotel grounds are perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements.

Mercure Box Hill Burford Bridge Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHERIDAN ROOM 11 m2 2 m 0 0 4 0 0
WORDSWORTH ROOM 11 m2 2 m 0 0 4 0 0
AUSTEN ROOM 28 m2 2 m 0 0 10 0 0
LADY HAMILTON ROOM 33 m2 2 m 0 0 16 0 16
RIVER ROOM 54 m2 2 m 60 16 16 0 50
BURFORD ROOM 55 m2 2 m 40 18 30 18 30
GARDEN ROOM 88 m2 3 m 70 24 28 32 60
TITHE BARN 284 m2 10 m 200 50 60 80 220
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

  • 57 rooms
  • 100% non-smoking hotel
  • 3 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,454 reviews

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 768 reviews
Anonymous Friends - 14/10/2019 AccorHotels review

Very impressed with everything. We stayed up late and had annoying requests for late drinks and teas and coffees and mint teas etc. All these were met with endless patience and genuine effort to make our evening special. All this was added to by genuine interest from staff as to how we enjoyed the evening when we came down for breakfast on the Sunday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Bob Business - 13/10/2019 AccorHotels review
« Overpriced »

Staff were very pleasant and helpful. Rooms are tired and in need of decoration. Wedding party on Friday and Saturday nights were very noisy with guests running around shouting and music barring out. No prior warning of this.

Anonymous Families - 10/10/2019 AccorHotels review
« Wedding reception »

The hotel itself was fine the bedrooms could do with updating but our room was clean and plenty of room. The most disappointing was the food at the wedding reception the starter was fine. The main course the pasta dish wasn’t editable. We didn’t want to make a fuss as we were guests of the bride and groom. We mentioned it to the waiter he said he would feedback to the new chef. The dessert one was cheesecake the people on our table tried it and left it. I noticed many others left theirs. Very poor considering how much is charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at the Mercure Box Hill Burford Bridge Hotel. Please do not hesitate to contact me during your next visit. Sincerely, Andrew J M Oxley General Manager

Colin W. Friends - 08/10/2019 AccorHotels review
« Very nice »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your comment in regard to bed comfort and we will look into this when we plan our next refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Shirley Couples - 08/10/2019 AccorHotels review
« Not the best value for money »

We stayed as guests from a wedding, with a 'special rate' but could have found the room cheaper on the internet. We had an 'upgrade', which appeared to be randomly selected amongst the guests who stayed. The bathroom door did not close properly and my husband had to kick it open from the outside. The telephone in the room did not work The bar service in the evening was poor with very few staff available.

B A. Families - 08/10/2019 AccorHotels review
« Very pleasant »

Our room was comfortable, clean and quiet. The staff were charming and efficient. The breakfasts excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jewels Families - 08/10/2019 AccorHotels review
« Excellent Stay »

We were visiting for a wedding from Scotland & travelled overnight we asked for an early check-in which we received no problem. The room & balcony overlooking the grounds was lovely bathroom quite compact maybe slightly more options on the cooked breakfast but overall a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Cem Business - 07/10/2019 AccorHotels review
« Lovely grounds, hotel and rooms dirty and need updating »

Housekeeping does a minimal job. Asked three times to have my room vacuumed. Never did. Clothing moths in the lobby bathroom. Cannot order room service food from the bar. Food selections should be available anywhere. Saw a cockroach in my room. Room and hotel are very dusty. Carpets look and feel grimy. Not clean.

S. Families - 05/10/2019 AccorHotels review
« Extremely enjoyable »

Booked overnight stay as a Birthday treat for my sister. Chocolates left in her room with Happy Birthday which was a nice surprise. Very pleased with our balcony rooms. Bar and lounge area very inviting. All staff were efficient and friendly. Also enjoyed breakfast. Would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Robert G. Solo - 04/10/2019 AccorHotels review
« A welcoming hotel »

My room was very quiet and comfortable, with a nice sitting area to relax in. The welcome was very warm, and all the staff were very professional. The breakfast was very satisfactory. I did not use the swimming pool, but it looked great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Suzanne Business - 04/10/2019 AccorHotels review
« Mrs »

The room was old cold tap would not turn off then not fixed and did not work Room smelt damp Path way outside hotel is very uneven Staff service at our event and in the bar was apauling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. To that end, please do contact me on h6…, when you next wish to visit so that I can ensure that everything will be as we all would wish it to be. We are looking forward to welcoming you again at Mercure Box Hill Burford Bridge Hotel. Sincerely, Andrew J M Oxley General Manager

Stephanie W. Families - 03/10/2019 AccorHotels review
« Wedding »

We stayed at this hotel as my sister had her wedding there. The room was comfortable and the food was ok. Breakfast was disappointing as they quickly ran out of pastry’s and they wouldn’t make anymore. My husband went for breakfast later than me and I specifically told the man in the restaurant that he would be down later and he refused him breakfast as I had already been down luckily he did eventually have his breakfast. Breakfast made the stay less enjoyable.

Helen S. Friends - 02/10/2019 AccorHotels review
« Enjoyed our stay »

Our stay was booked in order to meet up with 21 other people - a university reunion. Room was very nice. Bathroom rather small. Room was not serviced ....housekeeping got as far as the room next door but when we returned later in the afternoon our room was as we left it. Excellent breakfast. Staff generally efficient and helpful (apart from servicing the room). A shame that your charges for a private room for 22 of us to dine in on September 24 were so high....we went to the Running Horses instead and had an excellent meal there. Perhaps this is something that you need to address to avoid missing out on future business. Or perhaps you don't need the business.

Anonymous Couples - 02/10/2019 AccorHotels review
« Overnight stay at Burford Bridge Hotel »

Comfortable hotel situated in lovely surroundings. Friendly efficient reception staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am appreciative of you comments about the pillows and the bar staff and we will take appropriate action to avoid similar comments being raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Leonid Solo - 01/10/2019 AccorHotels review
« Perfect hotel »

very good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Keith O. Couples - 01/10/2019 AccorHotels review
« Met all expectations »

Easy to book by phone and a positive vibe on arrival. We were booked in to attend a wedding in the Tithe Barn. A good space to sit and chat with other members of the wedding party. Staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Debra Families - 30/09/2019 AccorHotels review
« Enjoyable »

Stayed for a wedding. Had a great time. The bathroom blinds were very damaged and hard to open in our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for you constructive comments in regard to the blind in the bathroom and we will take immediate corrective action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Jcb Friends - 30/09/2019 AccorHotels review
« Pleasant stay - good food - but room disappointing. »

We stayed four nights in a superior room. The room was quiet and reasonably comfortable. However, the corridor was dingy, and on one day there was a tray of food left on the floor all day. The room was also quite dingy and tired; there was too much furniture making it quite cluttered; the toilet had no seat cover for the first three days (!); room cleaning was absent for the first two days - we had to ask for new toilet rolls! When cleaning did occur on day three, our own flannel disappeared! The bed was very comfortable. The restaurant food was excellent, but very expensive.

C S. Families - 30/09/2019 AccorHotels review
« Golden Wedding Celebration »

Brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Anonymous Friends - 28/09/2019 AccorHotels review
« Modern comfortable hotel. »

Service was excellent. Staff very helpful. Room comfortable and nicely furnished. Only problem was noise coming through from room above (I was in room 100). Floorboards squeaked badly from above and withadded banging about it sounded like there was a elephant in the room. Made worse by fact it started around 11.45 pm, just as I was trying to get off to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your most constructive comments from the noise coming from above your bedroom. We will investigate this to see if we can improve the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

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