Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

4.0/5 746 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Your meetings and events

In an inspiring location close to London, 4 miles from the M25 and with local stations served by lines from Victoria, Waterloo and London Bridge, our 4 star hotel is well-placed for business travellers and the perfect venue for meetings.The hotel grounds are perfect for team building and other outdoor activities. WiFi access in all meeting rooms. Wedding and social event packages available to suit individual requirements.

Mercure Box Hill Burford Bridge Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SHERIDAN ROOM 11 m2 2 m 0 0 4 0 0
WORDSWORTH ROOM 11 m2 2 m 0 0 4 0 0
AUSTEN ROOM 28 m2 2 m 0 0 10 0 0
LADY HAMILTON ROOM 33 m2 2 m 0 0 16 0 16
RIVER ROOM 54 m2 2 m 60 16 16 0 50
BURFORD ROOM 55 m2 2 m 40 18 30 18 30
GARDEN ROOM 88 m2 3 m 70 24 28 32 60
TITHE BARN 284 m2 10 m 200 50 60 80 220
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Slide projector
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 57 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,183 reviews

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 746 reviews
Nicol T. Business - 20/06/2019 AccorHotels certified review
« Nice, comfortable stay with good food and friendly staff »

I was tired after a long few days and just needed a nice couple of beers, a good burger, a comfy bed and good wifi. All delivered perfectly. Nice guy serving in the bar the night I stayed (17th June) chatted to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicol T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Aimee L. Friends - 20/06/2019 AccorHotels certified review
« Ok »

I was staying with you for a wedding and arrived from the church on a very hot day, I wanted to check in and freshen up before having drinks and canapés. My room was located the others ide of the hotel from reception, my key card would not work and I had to return carrying a very heavy bag a total of 3 times. On the 3rd time the receptionist came with me an managed to open it. This took around 30-45 minutes of my time when I should have been enjoying the reception. I was hoping to cool down ad freshen up in my room( having run up and down stairs 3x already please imagine the state that I was in) and the air-con would not work and so it was hotter than outside and very uncomfortable. I decided to leave the room and head down to the reception, when I arrived to find I had missed most of the champagne and canapés and was in an uncomfortably hot state. I then asked the reception to fix the aircon in my room as it was so hot, I had a very small corner window which i opened but did not help to cool it down. I returned a few hours later in an attempt to again freshen up to find I had been given a desk fan at the end of my bed. I then went to talk again to reception, asking if I could please have a new room with working aircon , I was told there was not one. It was only when I decided I would return home instead of paying for a room with no aircon when they found another one for me to move to, I then had to move my luggage across the hotel. This room was lovely and so was the breakfast. I was disappointed that much of my time at my friends wedding was spent moving around, speaking to reception staff and complaining or trying to resolve things that had gone wrong. I purposely booked and paid for a room at the venue so that It would make the day easier and more enjoyable but that was not the case and wish I had arranged a taxi to my home at a fraction of the price. Its a shame I had to spend at least 2 hours or more of my day sorting out my room when I could have been enjoying the wedding.

Wendy Families - 20/06/2019 AccorHotels certified review
« Beautiful »

It is a beautiful hotel in a stunning location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Mr. M. N. Families - 20/06/2019 AccorHotels certified review
« Mr »

Lovely hotel, well appointed room, pleasant helpful staff. Bar, restaurant and lounge very nice and easy to relax in. However one very big disappointment was the almost total lack of gluten free food. I don’t follow a gluten free diet by choice but as a medical necessity. Could not have cereal or sausages at breakfast, on Sunday evening could only have sandwiches or salad, no crisps, chips, or pizza. About the only other thing available was steak and what good is that when you want chips with it. All the above are readily available in all the restaurants and pubs I frequent.

Mark W. Couples - 19/06/2019 AccorHotels certified review
« Fantastic »

From the moment we checked in for the anniversary celebration of our wedding six years before we were treated like royalty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

John S. Couples - 19/06/2019 AccorHotels certified review
« Pleasant and efficient »

All good. Particularly appreciated 1200 check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Peter L. Business - 19/06/2019 AccorHotels certified review
« Very pleasant and relaxing stay »

The outdoor pool was a nice surprise - the evening food was good, nice relaxing atmosphere and the breakfast was very good too. Excellent customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Catherine B. Couples - 18/06/2019 AccorHotels certified review
« Room was very noisy with the traffic »

We enjoyed our stay however upon arriving in our room we discovered two dirty glasses in the cupboard with the coffee/tea facilities. The lady at reception who we reported this to was very apologetic and gave us a free drinks voucher and the glasses were changed. However, we had also not expected the room to be so noisy right above the road - the windows were open when we arrived and I immediately shut them but they do nothing to stop the cars and motorbike noise (which started early on Sunday!) We had breakfast there and the staff were all very helpful and the food lovely. We previously stayed at your hotel in 2011 when we got married but stayed in the building in the back which was much quieter.

Colin G. Couples - 18/06/2019 AccorHotels certified review
« Pleasent stay »

Very nice staff, however breakfast was spoilt by the french guests who ate all the lovely bread! We waited in vain for more bread to arrive, but in vain. Surely there was more bread in the kitchen. Facilities in the hotel were very good, but it was disappointing to note that glasses, together with full ashtrays had been left out on the terrace tables all night. On a positive note, the scrambled eggs were superb, as was every hot food item at the breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially in regard to the full ashrays and glasses left outside overnight, which, I do assure you is far from our usual high standards. I will also be speaking with maintenance about the draining of the bath and ensure that they take immediate corrective action. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Rozi T. Couples - 17/06/2019 AccorHotels certified review
« Ok »

>Beds old - at the least needs comfort mattress toppers >Towels worn - need new ones > tight room space not much room to open suitcases >No elevator? the door man carried up for us >No conditioner > cannot move hair dryer to the mirror it’s locked ito the drawer- odd?

Anonymous Business - 17/06/2019 AccorHotels certified review
« very pleasent »

staff very helpful and polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Steve B. Couples - 16/06/2019 AccorHotels certified review
« Great stay »

Friendly staff Great room Lovely and quiet Listened to request on website for fan Fab overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B.-Walker, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Astrid H. Families - 16/06/2019 AccorHotels certified review
« We had a lovely overnight stay and a party with 40 guests. »

It was lovely being looked after and not having to worry about anything, we knew that the team at the hotel had everything in hand. We found all staff to be very friendly and helpful, our room was lovely and we really enjoyed the grounds and swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astrid H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Sue J. Families - 15/06/2019 AccorHotels certified review
« Very special staff group who made our stay extra special »

We were there for three nights before and after our daughters wedding. Even though the wedding was at a different venue, staff went out of their way to make us welcome and to ensure we had a very special few days. Nara dealt with all our bookings and ensured we all had lovely rooms, especially the bride and groom. Jonathan dealt efficiently and pleasantly with our food and drink requests and Farid gave us extra special treatment in the restaurant ensuring we could sit together for breakfast - no mean feat for a party of over 20! All food was delicious, rooms were well equipped and the heated swimming pool was the icing on the cake! Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Larry H. Friends - 12/06/2019 AccorHotels certified review
« Nice, clean, great staff, no problems at all. »

Very helpful staff, nice place, nice rooms, no problems at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Christine F. Families - 11/06/2019 AccorHotels certified review
« Excellent facilities, hardworking and friendly staff, excellent service. »

Had a great party stay overnight, arrived with 2 young children and enjoyed the superb pool, with BBQ food at night. There was a wedding party on as well, but we never were in each others way! Good breakfast, then more pool time, well looked after by pool attendant, excellent that could take towels back to rooms. Excellent that could check in so early and out so late!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Peter F. W. Families - 11/06/2019 AccorHotels certified review
« Convenient location »

Only stayed one night so would not be fair to make a judgment based on such a short stay. Our initial thoughts were that the room that we stayed in was in need of a refurbishment. The breakfast was quite limited in terms of choose. This only applied to the cooked food such as no smoked salmon fried eggs or hash browns. Normally with a 4 star rated Hotel these chooses would be available. On the positive side the staff were very friendly and helpful. Would not be put off by staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that you did not have made availble to you all of our breakfast offerings and I will be discussing this with our food and beverage to ensure that similar occurrences do not happen in the future. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as, in the mainpart, the previous visit was. Sincerely, Andrew J M Oxley General Manager

Andrew H. Families - 11/06/2019 AccorHotels certified review
« The hotel and grounds were nice not the bedroom »

We were greeted by a very friendly guy and had our luggage taken to our room. One barman was poorly and not very friendly but the other staff were great. The interior and grounds are lovely but room 210 had a broken slats in the child out you up and shocking blinds in the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew J M Oxley General Manager

Dp Couples - 09/06/2019 AccorHotels certified review
« Fantastic! »

We really enjoyed the stay. The upgrade was welcomed and the pool was just what we needed. We will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Diane Business - 09/06/2019 AccorHotels certified review
« On Enid the location with great service »

From the moment you arrive, the staff are welcoming and helpful The hotel is good but it’s the staff that make it great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

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