Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 697 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

GRAHA WANGSA3 km / 1.86 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel network

Novotel Lampung Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GOVERNOR 61 m2 4.3 m 40 16 20 24 0
COUNSELOR 96 m2 4.1 m 60 25 30 36 0
PARLIAMENT 97 m2 4.3 m 60 25 30 36 0
AMBASADOR 124 m2 4.3 m 80 34 40 50 0
REGENT 189 m2 3.8 m 100 34 40 50 0
BALLROOM 2 527 m2 9 m 500 80 100 200 400
BALLROOM 1 1,043 m2 9 m 900 160 200 500 600
GRAND BALLROOM 1,570 m2 9 m 1400 0 0 800 1000
    • Flipchart
    • Soundproof
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 223 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,857 reviews

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 697 reviews
Avisenia Families - 10/06/2019 AccorHotels certified review
« Good »

Overall experience was good but there were several things that bother me: there were a defect mug in my room, the AC was not that cold (I could not control the temperature), and my room floor was a bit sticky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Avisenia, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Couples - 05/06/2019 AccorHotels certified review
« Nice stay »

It was a good stay, big room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ratri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Charlie L. Families - 31/05/2019 AccorHotels certified review
« Good enough »

We enjoy hotel facilities such as room, pool, lounge. But, need improvement for breakfast. The food needs to mantain keep warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Charli, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Galuh Couples - 30/05/2019 AccorHotels certified review

Very comfortable place to say.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Galuh, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Dicky A. Business - 30/05/2019 AccorHotels certified review
« Pleasant stay during ramadhan »

It was a pleasant stay during ramadhan period where the hotel provide a great buka puasa and pleasant saur time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dicky, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Didit R. H. Business - 27/05/2019 AccorHotels certified review
« Poor »

1. Room Service didn't respond when I made 3 times call for meals !!! I called receptionist for a help and forwarded to room service, then room service responded. 2. The delivery of order I made was too long, 50 minutes !!!, while I got promise from the lady in the phone she said between 15-30 minutes the order will be delivered to my room. 3. I made complaint by phone to the lady at room service, she tried to explain but I feel she was just looking for reasons, not being professional. 4. The room temperatute was warm, around 25-26 Celcius, couldn't be set lower. It was not comfortable for me. 5. The front office officer didn't explain what happened with my deposit when I checked-out the hotel. After I asked to him, he told me that the deposit has been avoided, but didn't show me the proof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Didit, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Prima Couples - 26/05/2019 AccorHotels certified review

The best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Prima, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Jeperistiwa Business - 24/05/2019 AccorHotels certified review
« Quite convenient »

Room was nice, breakfast was delicious, view always amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jeper, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Fandy Couples - 19/05/2019 AccorHotels certified review
« best view »

the best view, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yandi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Adiss Friends - 14/05/2019 AccorHotels certified review
« So happy »

Love this hotel and make me have fun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms/Mr Adis, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Gunawan Business - 12/05/2019 AccorHotels certified review
« Below Expectation »

Feel that the hotel did not well maintained.. such as the bathroom shower and aircon did not work properly, towel smells bad, etc...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gunawan, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Tutung F. Business - 06/05/2019 AccorHotels certified review
« friendly hotelier, nice place and room was cozy, also food was great ! »

My 1st experienced with Novotel was in Bandung, back in 2011, it was so great and it happened again in Lampung, I was so glad to have Novotel as my hotel in my trip of business, thank you Novotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tutung, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Ayu Friends - 06/05/2019 AccorHotels certified review
« Good place »

Good place! Staff very friendly and good service .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ayu, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Couples - 06/05/2019 TripAdvisor review
« Downgraded without consent »

This is our first time back after 3 years to my home town since we got married, we booked the Premiere King Executive room that supposed to be located at level 14-16. Upon check in on 18/04, we didn't get inform the benefits we supposed to get like Lounge access, to validate the parking ticket during our stay, nor information about construction work going on. During check in, hotel was crowded with teenagers all over the lobby, it doesn't portray it is a 4-5 stars hotel. We suddenly got the room on level 7. Average room, facing the ocean but it didn't look like a permiere at all. It stated non smoking floor, but again on the way to the room around 2-3 teenagers sitting on the floor nearby the glass railing smoking cigarettes. Yes, on so-called non smoking floor!! The room attendant staff went in and out rooms but didn't even warn them. What a joke! Also we wanted to go out after checked in, we have to park back because apparently we need to validate the parking ticket. Walking back from parking to the lobby under the rain to validate the ticket and again long queue. Well then, why not explaining since check in? That was so not efficient check in. Back to the hotel, we received a cake amenity in the room. Thank you but after we ate it, we leave the plate outside the door. But after the next day, it was still sitting on the front of the door. Finally at the second day it was gone. It seems no room service nor room attendant care to remove a dirty plate. This was so weird. In hotel, even DM or Night Team supposed to patrol in each floor to make sure everything. We were so busy outside the hotel gathering with family and attending a wedding for this trip. Second day 19/04, we realized we supposed to have lounge access, went to Le Club accor staff, she gaves us the voucher only for tea or coffee with snacks. It's pretty average, where in other Accor hotels, Lounge access supposed to be private in another floor not mixed with a normal bar. Usually serves with cocktails and canape, this one just carton juices, coffee or tea. Glad the snacks was pretty good, but we prefer to have it like a small buffet where normal Lounge supposed to be. The drink option were not included with cocktails, beer or wines, this is really disappointing. On 20/04 ,we woke up around 6:30am with bang bang construction noise without advance warning from the hotel when we booked it nor information given when we checked in. Very irritating! This hotel been here for a couple of year, but the ceiling of the breakfast area on the lobby floor looks like it's not done. We were unhappy with the noise. In the evening of 20/04 we came back after the wedding outside the hotel, we saw at the elevator sign: Executive Lounge supposed to be at the high floor, and our room Premier Executive supposed to be 14-16. We suddenly felt the hotel belittled us. We got downgraded without our consent but we still pay the full amount (hospitality staff industry rate) of the Premier Executive room. The only we received was an apology from the DM (Duty Manager) and a wipe out bill around $45 our one time bar charges which was only couple of drinks. This is upsetting because our trip backhome has ruined. This should've been the highlights of our trip. But at my own home town I felt not welcome and felt belittled. This is the only Accor hotel in Lampung, but now I am concern with quality of the hotel and the service is not even close to other Accor hotels in all over the world. As as a hospitality staff, we should be treated as an asset of the brand. We treat others as we want to be treated. Not treating staff on holiday differently with other guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear niccha03, Thank you for taking the time to provide our team with feedback in regards to your recent stay. Your review is deeply concerning and saddening, please rest assured we have followed up your comments with immediate action. I will be contacting you personally via email as your experience is certainly not something we wish to provide for any of our guests and would like the opportunity to discuss in more detail. Our passionate team strive to create only the best possible experiences for our valued guests so I very much appreciate for reaching out. Thank you again for your time in writing this feedback and I will be in touch momentarily. Sincere regards, Lalu Aswadi Jaya General Manager

Anonymous Business - 01/05/2019 AccorHotels certified review

your room was amazing but the air conditioner take too long to be cool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Octa , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Rendy Business - 30/04/2019 AccorHotels certified review
« Good »

Good service and nice view but have a rainy day on the stay period

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rendi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Rnez Business - 26/04/2019 AccorHotels certified review
« Its all Good »

Good food so many variety Nice room with special design (9th floor) Good hospitality for all Hotel staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ernez, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Willy Business - 25/04/2019 AccorHotels certified review
« Below expectation »

Air Con doesnt work well (hot in the lobby), blanket is not clean, not clean around water sink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Willy, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager

Anonymous Business - 21/04/2019 AccorHotels certified review
« Sleep disturbance. »

One lamp can't switch off. Coffee table lamp. The light direct to my eyes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kikkarami, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Prima Business - 15/04/2019 AccorHotels certified review
« Good services and good view. »

I usually stay in Novotel when I had a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Primayanti , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

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