Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 7,138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

SINGAPORE EXPO16 km / 9.94 mi SUNTEC CITY3 km / 1.86 mi

Your meetings and events

The three meeting rooms features high grade audiovisual equipment and can host a variety of configuration that accommodate up to 80 persons.Business Meeting Offer: Save up to 20% off when you book your business meeting with us or book and hold your next residential meeting with ibis Singapore on Bencoolen and YOUR MEETING will be FREE .Celebration Package Offer: Planning to celebrate a significant occasion? Our event team can cater to your celebration needs. Send your enquiry to h6657-SL3@accor.com

ibis Singapore on Bencoolen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HIBISCUS 56 m2 2 m 50 24 24 24 30
JASMINE 104 m2 3 m 84 34 40 36 60
ORCHID 31 m2 3 m 0 0 12 0 0
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 538 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 17,705 reviews

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,138 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 17/05/2019 TripAdvisor review
« Not so great experience »

My room was not clean and tidy-up during my first day of stay. I came back from outside and called room service to have let them clean my room. Toilet was not very clean and sound proofing in room was not so good.

Jaz S. Business - 16/05/2019 AccorHotels certified review
« good location but pretty basic hotel »

Even for the average price, the room was dull and nothing special, did not inspire me to come and stay there again. Everything was ok, so if that's what your aim is then you suceeded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaz, Thank you for taking the time to share your valuable feedback with us. We're really sorry that the hotel didn't quite meet your expectations on this occasion. Please be assured that we are working on improving our service and property standards so our valued guests can feel satisfied. In the meantime, please don't hesitate to contact our team directly to address any of your concerns. All of us look forward to seeing you again soon. Sincerely, Divya Quality Services

Y. Business - 16/05/2019 AccorHotels certified review
« mr »

it was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y., Thank you for taking the time to review our property. We're really sorry to hear that your stay didn't quite meet your expectations. Please do let us know how we can improve our service and property standards as your satisfaction is important to us. We hope to serve you better in the future. Sincerely, Divya Quality Services

D W. Couples - 16/05/2019 AccorHotels certified review
« Good location and cost »

Not our first stay, we chose to stay here as we liked the location although the room is a bit cramped if you have a few suitcases. Check-in and check-out was smooth and quick. This time round, bedroom slippers and complimentary drinking water was not provisioned in the room, but we managed to get them from housekeeping. We are supposed to get the refillable water bottles from the reception, but as was the case with our previous stay, the water bottles were not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, Thank you for supporting ibis Singapore on Bencoolen and making us your preferred choice of accommodation. We kindly invite you to indicate a request for bedroom slippers when making your reservation in the future so that our housekeeping team can make the arrangements before check-in. As for complimentary drinking water, the hotel offers glass bottles instead of plastic to reduce carbon footprint. However, we are disappointed to learn that these bottles were not available during your stay. Please allow us to review this with our team again so that we can ensure all our guests are able to receive their bottles. On a brighter note, we're so happy to hear that your front office experience was excellent and we hope to provide a more consistent service during your next visit. Sincerely, Divya Quality Services

Mabel W. Couples - 15/05/2019 AccorHotels certified review
« Comfortable, clean, good breakfast spread »

Check in was a breeze. Room is average size but clean & comfortable. Only problem is the shower water pressure & the tap that you can't seem to get the right temperature all the time. Breakfast spread is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mabel, Thank you for taking the time to review our property. Your feedback on the shower water pressure has been duly noted and will be looked into by our engineering team. Our team will ensure to do a final check the next time you visit us so your stay is more seamless. We're glad to here that your check-in experience was faultless and your ad a comfortable time with us. Your comments on our breakfast spread are also truly appreciated. We hope to see you again real soon. Sincerely, Divya Quality Services

Tiffany C. W. Business - 15/05/2019 AccorHotels certified review
« Making me feel like home »

Love to stay in ibis on Bencoolen whenever travel to SG.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiffany, Thank you for making us your preferred choice of accommodation. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. Sincerely, Divya Quality Services

Q Solo - 15/05/2019 AccorHotels certified review
« Not too bad »

Checked in online so the waiting at the priority desk wasn’t long. Was given the welcome drink but didn’t take. I booked the room with “extra benefits” but didn’t see any in the room. My room was close to a storage unit and it can get pretty noisy when the staffs were congregating there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, Thank you for your feedback. We're glad to hear that your stay with us began with a seamless check-in. However, we're disappointed to hear that the room with benefits stay didn't live up to your expectations. We do invite you to share more of your concerns with us so that we can continuously improve our service and property standards. We are also truly sorry for the discomfort caused by the noises along the corridor. Please don't hesitate to get in touch with our front desk should such issues occur in the future and we'll be happy to arrange for a room change. With that, we hope to serve you better during your next visit. Sincerely, Divya Quality Services

Jeffrey C. Couples - 15/05/2019 AccorHotels certified review
« My relatives love it alot!! »

This is their numerous times visiting Singapore and IBIS Ben will definitely be one of the top choice of their stay next time. Room was clean and all basic necessities are made, transportation are easily accessible and a strategically located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey, Thank you for continued support towards ibis Singapore on Bencoolen. We are all truly grateful to have you return to our property time and time again. It's always lovely to welcome a familiar face! Your lovely feedback will surely be shared with the rest of the team and we look forward to your next stay. Sincerely, Divya Quality Services

Manish R. Solo - 14/05/2019 AccorHotels certified review
« Serivce not upto the mark »

Even billing service is very bad. They have invoiced me twice for the same room and till date they have not refund the extra charge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manish, Thank you for taking the time to share your feedback. We're truly disappointed to hear that we failed to meet your expectations. We would like to address your concerns regarding the invoice. Kindly email h6… We look forward to hearing from you. Sincerely, Divya Quality Services

Robert D. Families - 14/05/2019 AccorHotels certified review
« Tourists »

Very helpful staff ,very central location, great buffet breakfast great could not asked for better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We're really happy to hear that the service, location and breakfast were all to your liking. Your lovely compliments will surely be shared with the rest of the team. All of us look forward to seeing you again soon. Sincerely, Divya Quality Services

H. Couples - 14/05/2019 AccorHotels certified review
« Good hotel &good location »

close to MRT. easy to find food and very close to Bugis plus shopping center and bugis junction

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you for your generous rating. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Divya Quality Services

Sydney M. Solo - 14/05/2019 AccorHotels certified review
« Great Location and staff »

Breakfast was nice, location great and staff very hospitable. Wifi a bit slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sydney, Thank you for your generous rating. We're really happy to hear that you had a great stay with us. Your feedback on the Wi-Fi is duly noted to ensure a perfect experience in the future. Your compliments will surely be shared with the rest of our team and we hope to see you again soon. Sincerely, Divya Quality Services

Business - 14/05/2019 TripAdvisor review
« ibis Singapore on Bencoolen Hotel - good choice »

ibis Singapore on Bencoolen Hotel - good choice for stay long days and wanna go around the city with short distance. The service looks very good and the room is clean. The food should offer more choices for different country, it seems the same everyday with Indian, Japanese and Chinese food only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inspire65349330663 Thank you for rating us and for recommending us as the hotel to choose when staying in Singapore. Our location is certainly a winner, giving our guests the advantage to explore nearby attractions without any fuss. It's wonderful to hear that our colleagues contributed to the positive stay by taking good care of you. With regards to the food selection, we will review your feedback with the culinary team so that your dining experience will be equally great the next time you visit us. We look forward to seeing you again soon. Sincerely, Divya - Quality Services

Beng W. Friends - 13/05/2019 AccorHotels certified review
« over populated »

not very happy with room air flow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beng w., Thank you for your feedback. We will make sure to check the air-conditioning in your room before your next visit to make sure it’s properly ventilated. We apologise for the discomfort caused on this occasion. Sincerely, Divya Quality Services

K.r. A. Business - 13/05/2019 AccorHotels certified review

Very comfortable bed to sleep in :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Divya Quality Services

Ina Couples - 13/05/2019 AccorHotels certified review

Fast and efficient. Hassle free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ina, Thank you for your generous rating. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Divya Quality Services

Supavit P. Families - 13/05/2019 AccorHotels certified review
« room is no bad but breakfast is not good »

breakfast to bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supavit, It’s nice to hear that the rooms were satisfactory but we’re disappointed to hear that breakfast didn’t quite make the mark. Your comments have been passed on to our culinary team and hopefully the next time you join us, you’ll have a more pleasant breakfast experience. Sincerely, Divya Quality Services

F.m. Families - 13/05/2019 AccorHotels certified review
« We were so happy from the first step at the counter »

All the staff were very helpful. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F.M., Thank you for your generous rating. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Divya Quality Services

Adam Solo - 12/05/2019 AccorHotels certified review
« Great location, Excellent Staff »

I would like to thank the Manager and the Supervisor named Rank. I had issues while at this hotel. However, the Manager and Supervisor (Rank), made me feel welcomed and upgraded me and I was extremely relieved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for your wonderful feedback. We're really happy to hear that you were well taken care of by our colleague, Rank. Your kind compliments have been shared with him and the rest of our team. All of us look forward to seeing you again soon. Sincerely, Divya Quality Services

Mei Business - 11/05/2019 AccorHotels certified review
« A Comfortable Experience »

The room is clean and comfortable, it's very relaxing. The receptionists are very friendly and helpful; There are various tastes for breakfast, which is quite good. In general, I am very satisfied with IBIS Singapore on Bencoolen. Thanks for you help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei L., Thank you for your positive feedback. We're so happy to hear that you found our rooms clean and comfortable. Your comments on our service are truly appreciated and have been shared with the rest of our team. We're also glad to hear that you enjoyed the daily breakfast buffet. All of us hope to see you again soon. Sincerely, Divya Quality Services

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