Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 6,957 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

SINGAPORE EXPO16 km / 9.94 mi SUNTEC CITY3 km / 1.86 mi

Your meetings and events

The three meeting rooms features high grade audiovisual equipment and can host a variety of configuration that accommodate up to 80 persons.Achieve your sustainable goals with Go Green with ibis Bencoolen. From now to 30 June 2018, book and hold your event and exclusive "Green" Benefits + additional 10% off*. Enquiry now!Celebration Package: Planning to celebrate a significant occasion? Our event team can cater to your celebration needs. Send your enquiry to h6657-SL3@accor.com

ibis Singapore on Bencoolen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HIBISCUS 56 m2 2 m 50 24 24 24 30
JASMINE 104 m2 3 m 84 34 40 36 60
ORCHID 31 m2 3 m 0 0 12 0 0
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 15,992 reviews

Our guest reviews for ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,957 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 21/10/2018 TripAdvisor review
« Good budget hotel in city center »

This hotel is budget hotel that located in very good location that can walk along for shopping and food. This hotel also not far from MRT that very convenient to go everywhere. But, front staffs service need to improved.

Solo travel - 16/10/2018 TripAdvisor review
« Nice place »

Very comfortable for the 4 subway stations near the hotel. Very cozy bed. Good shower. Outside the hotel is a bit noisy but inside is quiet. The hotel is among the art and cultural museums. Delicious food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 琳娜 布 Thank you for your perfect score. You have been our star guest this week. We are lucky to be surrounded by sites that hold so much rich culture and history and we are glad you were able to explore them with our easily accessibly public transport. All of us here at ibis Singapore on Bencoolen cannot wait to host you again soon. Kind regards, Divya - Quality Services

Solo travel - 16/10/2018 TripAdvisor review
« comfortable relaxed stay »

friendly, helpful and polite staff. clean and comfortable though compact room. Good breakfast, nice touch with the addition of an action station.great location with plenty of food, shopping and transport options.A bit on the pricey side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajigune Thank you for your kind compliments regarding the service provided by our colleagues. It is heartening to know that you were able to begin your mornings with a nutritious breakfast spread. We are also strategically located in the heart of Bugis, surrounded by a myriad of dining, shopping and cultural sites. Kindly allow us to clarify that our prices are competitive but your feedback will be reviewed as guest satisfaction is our priority. We hope to see you again soon. Kind regards, Divya - Quality Services

John C. Business - 15/10/2018 AccorHotels certified review
« More relaxed and friendly than bigger corporate hotels with staff empowered to deal with customers individually »

What I found refreshing - no plastic toiletries or water bottles - indivudal requests accepted, rather than offering what was 'on the menu' - in house laundry ($$) What wasn't so good - lifts were slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Mr C., Thank you for supporting the hotel's green initiative to reduce the use of plastic in the premises. It is heartening to receive our guests' approval and active participation. It also brings us great joy to know our colleagues left a great impression on you. Your comments on the in-house laundry and lifts have been duly noted and will be reviewed with high priority. All of us look forward to welcoming you again soon. Sincerely, Divya Quality Services

Edmond H. Solo - 15/10/2018 AccorHotels certified review

Good reception, lovely lady Named Dash, very friendly and helpful. Room pretty compact but as it was only me, good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmond H., Thank you for your positive feedback. We will be sharing your kind words with Dash, who has gone above and beyond in delighting you. It is also wonderful to note that you found our room suitable. We hope to see you again soon. Sincerely, Divya Quality Services

Glenn S. Business - 15/10/2018 AccorHotels certified review
« Excellent »

I prefer to stay at Ibis Bencoolen due to the location, the staff and felt at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn B. N. S., Thank you for making ibis Singapore on Bencoolen your choice of accommodation. As with many other travellers, our strategic location sets us apart from other economy hotels. It is also wonderful to note that our colleagues have delighted your during your stay, creating a home away from home experience. We hope to see you again soon. Sincerely, Divya Quality Services

Bruriadi K. Couples - 15/10/2018 AccorHotels certified review
« We have stayed in your hotel many times. »

Unfortunately the rooms space vey limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruriadi K., Thank you for your continued support and patronage. It is always a pleasure having you at ibis Singapore on Bencoolen. Kindly rest assured that your comment on our rooms is duly noted and will be reviewed for future redevelopment plans. We look forward to your next stay with us. Sincerely, Divya Quality Services

Denny S. Business - 15/10/2018 AccorHotels certified review
« Convenient and comfortable »

I am a fan of the Accor hotels. I always forget to give my accor loyalty card though... I love the fact that I know what to expect and the quality of my stay is always there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denny Joel S., Thank you for supporting Accor hotels. It is certainly encouraging to note that your needs are always identified and catered to seamlessly. We look forward to welcoming you for another splendid stay at ibis Singapore on Bencoolen. Sincerely, Divya Quality Services

C. D. N. Business - 15/10/2018 AccorHotels certified review

nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ding-N. C., We very much appreciate your comments regarding your stay at ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback so thank you again for sharing your experience, and we hope your next visit will be just as satisfying. Sincerely, Divya Quality Services

Francis L. Solo - 15/10/2018 AccorHotels certified review
« Warm welcome, early check in and great service. EARLY CHECK in...GREAT »

Great staff - keen to please - welcome platinum customers....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis l., Thank you for supporting Accor hotels and for making ibis Singapore on Bencoolen your choice of accommodation. It is with pleasure to note that our colleagues have enhanced your stay experience, providing a seamless check-in process and more. We look forward to welcoming you again with the same warmth. Sincerely, Divya Quality Services

Wong Y. L. Solo - 15/10/2018 AccorHotels certified review
« Ms »

It was a cool place to be in. Great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wong Yit L., Thank you for the perfect score. We very much appreciate your comments regarding your stay at ibis Singapore on Bencoolen. It is most encouraging to note that the hotel has impressed greatly. We look forward to welcoming you again soon for an equally positive experience. Sincerely, Divya Quality Services

Anonymous_korean Business - 15/10/2018 AccorHotels certified review
« Feeling at home as always »

Whenever I go to Singapore, I choose Ibis Bencoolen. The location is good, many restaurants near there, and staffs are always kind. Plus, the breakfast is not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyuongjun K., Thank you for being our fan! We very much appreciate your glowing comments. It is with pleasure to note that ibis Singapore on Bencoolen has everything you need, including excellent service, a strategic address and countless dining options around the vicinity. We cannot wait for your next stay. Sincerely, Divya Quality Services

Tif Friends - 14/10/2018 AccorHotels certified review
« Nice room »

Cozy bed, clean and tidy, convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chui Man F., We very much appreciate your comments regarding your stay at ibis Singapore on Bencoolen. Thank you for sharing your experience, and we hope your next visit will be just as pleasant. Sincerely, Divya Quality Services

Suying Business - 14/10/2018 AccorHotels certified review
« Good but improvements needed »

Overall services is good. However, facing some problem when staying there. Hot water when shower is not really working well. Slippers not available in room unless request from housekeeper, not sure is there any surcharge needed if request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Su Ying L., Thank you for your feedback. It is great to note that the hotel and service were to your liking. Kindly rest assured that your comments on the hot water and slippers have been shared with the respective departments for immediate remedial. We hope to see you again soon in the near future. Sincerely, Divya Quality Services

Ryan Solo - 14/10/2018 AccorHotels certified review
« An overall good experience, with some miscommunication though »

The bed was very comfortable although the blanket wasn't fully clean, there were a stain or two on it. I tried dinner once, I was overall satisfied, the black pepper was really nice, kudos to the Chef. I did not quite understand why, as an ACCOR staff, I was entitled for 50% on breakfast and 15% on lunch/dinner (why was not the same rate for all three serving periods?). Additionally, the major concern was when I asked how much it would cost me to pay for a late check out at 9pm. During the check-in process, a lady at the reception with a composed name informed me it would cost 55.85$. The day before my check out, I called reception and spoke to a lady by the name of Dash who apologized for the wrong information given by her colleague claiming she was an intern and informed me it would now cost me 70$++ for my late check out. I asked her to kindly confirm with the Duty Manager, Mohan, who messaged me the following day, on my departure, in the morning, informing me it would now be 123$++. This miscommunication impacted my experience as a guest. Mohan therefore agreed to go back to what Dash had offered me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan B., We very much appreciate your comments regarding your stay at ibis Singapore on Bencoolen. Thank you for bringing this our attention. We do apologise for the miscommunication and please rest assured that training efforts will be stepped up regardless of our colleagues' position in the hotel. Your comment on the cleanliness of beds has also been duly noted by our housekeeping team to prevent any of such future occurrences. Thank you again for sharing your experience, and we hope your next visit will be more seamless. Sincerely, Divya Quality Services

Charlie Business - 14/10/2018 AccorHotels certified review
« good, clean friendly service »

good, no problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles F., Thank you for the almost perfect score. It is great to note that our colleagues have rendered wonderful service and that you found the accommodation clean and convenient. We will strive to elevate your experience during your next stay with us for a 100/100 experience. We look forward to welcoming you again soon. Sincerely, Divya Quality Services

Phil Solo - 13/10/2018 AccorHotels certified review
« Very nice stay »

Check in was fast and friendly. Room was a typical Ibis, clean, comfortable, nice bath. Complimentary wifi, flat screen tv, small fridge Being on a higher floor, meant no street noise. Cannot comment on the breakfast as I did not eat at the hotel Received two complimentary drink vouchers, the bartender that was on duty had a difficult time understanding a rum and coke. All in all a nice few days stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., It is wonderful to learn that your check-in experience was seamless and that you were welcomed by a well-appointed room. Please rest assured that your comment on the bartender has been passed on to our Food and Beverage manager and training efforts will be stepped up. We also hope you will have the opportunity to begin your mornings during your next stay with our delicious breakfast spread. All of us here hope to see you again soon. Sincerely, Divya Quality Services

A.j. Business - 13/10/2018 AccorHotels certified review
« good for business trip »

Great experience. Staff were friendly and helpful. Strategically located (close to train station, halal restaurant, 24/7 convenient shop)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nurul Ain J., Thank you for awarding us with a perfect score. We are incredibly delighted to note that your stay with us has surpassed all expectations. Our strategic location makes us a preferred choice of accommodation among many travellers. We look forward to welcoming you again for another equally satisfying stay. Sincerely, Divya Quality Services

Anonymous Families - 13/10/2018 AccorHotels certified review

Great service. Friendly staff. Room a little too dusty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather C., Thank you for your kind compliments regarding the service you have experienced at ibis Singapore on Bencoolen. It was our pleasure looking after you. Please rest assured that your comment on the dust has been highlighted to our housekeeping team for immediate remedial. We hope to see you again soon. Sincerely, Divya Quality Services

Kok S. K. Business - 12/10/2018 AccorHotels certified review
« Nice and comfortable hotel »

Nice and comfortable hotel. Value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kok k. S., Thank you for your positive feedback. It brings us great pleasure to know your recent stay with us has left a good impression. All of us here hope to see you again soon. Sincerely, Divya Quality Services

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates