Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 7,185 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

SINGAPORE EXPO16 km / 9.94 mi SUNTEC CITY3 km / 1.86 mi

Your meetings and events

The three meeting rooms features high grade audiovisual equipment and can host a variety of configuration that accommodate up to 80 persons.Business Meeting Offer: Save up to 20% off when you book your business meeting with us or book and hold your next residential meeting with ibis Singapore on Bencoolen and YOUR MEETING will be FREE .Celebration Package Offer: Planning to celebrate a significant occasion? Our event team can cater to your celebration needs. Send your enquiry to h6657-SL3@accor.com

ibis Singapore on Bencoolen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ORCHID 31 m2 3 m 0 0 12 0 0
HIBISCUS 56 m2 2 m 50 24 24 24 30
JASMINE 104 m2 3 m 84 34 40 36 60
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 538 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 18,147 reviews

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,185 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 18/07/2019 TripAdvisor review
« 3rd Time Is A Flop »

I have been a regular for 3 months and the 3rd time is a flop. 1. The online check-in does not do anything good. Still I have to wait for my room and card when I reached the check-in counter. 2. Late check-out? I opt for the extra benefits and the staff told me my check-out time is 12pm. I requested for late check-out, but spoken to 3 different staffs, and was given 2pm, 1pm, 2pm/1pm. What a great disappointment. 3. Gave me a room which has problem with the air conditioning, with very stuffy room and just in front of the lift lobby, and I had to request for a change of room. 4. Counter staff programmed one of my room card incorrectly and I have to run up and down to get the card rectified. 5. The counter staff did not brief me on the breakfast timing, mini fridge complimentary, etc. 6. Ants are seen in the first room they gave me. I am going to shift my stay else where if the services rendered to regulars does not improve.

Sinegugu M. Business - 12/07/2019 AccorHotels certified review
« Amazing, great service and excellent rooms »

Everything was great, clean rooms and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Nw Couples - 11/07/2019 AccorHotels certified review
« good stay in IBIS on Bencoolen Singapore »

Clean room, good location, professional staff and lovely pillows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

David P. Solo - 11/07/2019 AccorHotels certified review
« Good location »

Good location for food and shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Ibrahim D. Business - 11/07/2019 AccorHotels certified review
« Professionalism and friendly ready to help character display by your staff whether front desk or back office staff was awesome »

Staying at Ibis Singapore on Bencoolen was an exciting experience. The location and easy access to major shopping centre, various local eateries and the quiet nature of its location, makes it the ideal hotel for business and family getaway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Ap Business - 11/07/2019 AccorHotels certified review
« efficient »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ap, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Shirley L. Couples - 11/07/2019 AccorHotels certified review
« Three day stop over »

We were very pleased to be able to get into our room earlier. Staff were pleasant and helpful. Room cleaned every day and new towels left. Excellent service and food in the hotel restaurant. Excellent location forgetting to attractions in Singapore. Disappointed there was no pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Solo travel - 11/07/2019 TripAdvisor review
« Great Service »

This Trip I am satisfy with the service especially the House Keeping that they always keep my room clean and also the service from the counter check in and check out.. They Greet me with Smile and also Fast Services with what I need.. WELL DONE...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thitiporn_Nicole First of all, I'd like to sincerely thank you for making us your preferred choice of accommodation and for supporting us time and time again, during your visits to Singapore. It's always a pleasure to welcome you back to our accommodation. Your kind words will surely be relayed to the Housekeeping and Front Office team, who'd be delighted to hear that they've made a difference in your stay. All of us here look forward to seeing you again really soon. Sincerely, Jessica Uekermann General Manager

Nurhanna F. Families - 10/07/2019 AccorHotels certified review
« Strategically located hotel with comfort room to make you relax after your trip »

This is our 2nd stay at Ibis Bencoolen. We chose to stay here, because the location is near 3 BTS stations (Bencoolen, Rochor, and Bras Basah). The room is always clean with cool AC, and comfort bed with compact yet functional and comfort bathroom. the amenities are also give relaxing sense by its aromatic smells. I definitely will recommend this hotel to my relatives.

Peeraya C. Friends - 09/07/2019 AccorHotels certified review
« Good Staff Good extra benefit Good Location »

I think it's worth for pay what I love extra benefits : early check in and late checkout until 4pm for travellers and the hotel is good location for everything I can find near Bencoolen station and Bus stop or Street food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peeraya S., I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Bambang H. Families - 09/07/2019 AccorHotels certified review

Maybe 5 or 6, I am staying in Ibis bencoolen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bambang, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

M. T. Business - 08/07/2019 AccorHotels certified review
« Good with minor improvement comments »

While the staff were accommodating, the customer journey was not perfect. During check in there was a disconnect between the agency and the hotel. We were told that the hotel was not yet paid, when in fact it was. Breakfast, we were told that we only have 1 free but our agency told that we have 2 so we have to pay and on the third day we got our refund. During breakfast, at 6:30 am there's only one person to man the entrance and the cleaning so there are a lot of dirty tables full of plates for incoming guests. About the room, hotel room equipments are almost complete, there's no bidet in the toilet. Lacking of wall outlet near the right side bed. All outlets are near the left side bed so there's no way for the other person in a twin bed setup to charge his or her phone on bed side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for taking the time to share your honest feedback with us. I am really disappointed to hear that there were inconsistencies throughout your stay. Please be assured that we have relayed your comments to the respective departments so that they are able to review and work on the highlighted shortcomings. I apologise for your below satisfactory experience and look forward to welcoming you again for a much more pleasant experience in the future. Sincerely, Divya - Quality Services

W. Y. Couples - 08/07/2019 AccorHotels certified review

Hotel is in a good and convenient location . For the price as I expected , room is reasonable and quite . Overall is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Thank you for your generous comments,. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

S. A. S. Business - 08/07/2019 AccorHotels certified review
« Stay was comfortable »

Stay was comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Tay Business - 08/07/2019 AccorHotels certified review
« Nice location »

- Nice location and easy to get taxi - Housekeeping is friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tay, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Amy Business - 08/07/2019 AccorHotels certified review
« Comfortable and convenient »

Comfortable eco living with bottles for water refill

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Thank you for supporting our green initiatives as well! With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

A. G. K. Business - 08/07/2019 AccorHotels certified review
« Nice and smooth from arival until check out »

Very strategic location, close to shoping mall and plenty of option for dinner with various S'pore unique dishes like chicken rice, nasi lemak etc. Checking in and out smoothly served by the staff include taxi reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gading, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Muhammad H. Business - 08/07/2019 AccorHotels certified review
« Nice Hotel »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Lin Business - 08/07/2019 AccorHotels certified review
« Nice »

Easy shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

L. Business - 08/07/2019 AccorHotels certified review
« Very comfortable, and easy access to public transportation. »

I had comfortable rest during my stay in the hotel, and the location of the hotel also well situated. Had easy access to various food places and public transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

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