Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 7,163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

SINGAPORE EXPO16 km / 9.94 mi SUNTEC CITY3 km / 1.86 mi

Your meetings and events

The three meeting rooms features high grade audiovisual equipment and can host a variety of configuration that accommodate up to 80 persons.Business Meeting Offer: Save up to 20% off when you book your business meeting with us or book and hold your next residential meeting with ibis Singapore on Bencoolen and YOUR MEETING will be FREE .Celebration Package Offer: Planning to celebrate a significant occasion? Our event team can cater to your celebration needs. Send your enquiry to h6657-SL3@accor.com

ibis Singapore on Bencoolen Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ORCHID 31 m2 3 m 0 0 12 0 0
HIBISCUS 56 m2 2 m 50 24 24 24 30
JASMINE 104 m2 3 m 84 34 40 36 60
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Hotel connected to conv. centre
    • Conference hotel
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 538 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 17,968 reviews

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,163 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
A. Business - 19/06/2019 AccorHotels certified review
« always friendly always »

I always enjoy staying with you. It is very convenient and easy to get to. I missed breakfast because of jet lag but was happy with everything else - I appreciated the late 'leave' time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for your kind words and for choosing our hotel. It brings me great pleasure to hear that we've created a home away from home experience each time. I will be sure to share your compliments with the team. All of us here hope to see you again soon. Sincerely, Jessica Uekermann General Manager

Anonymous Couples - 19/06/2019 AccorHotels certified review
« Overall good, facilities needs a revamp »

The overall experience is good. However, the room facilities needs to be upgraded slightly. Also room 1629 have a slight whizzing sound near window area on and off at night which needs to be rectified. Breakfast is good. Front desk staffs needs to be more attentive. I was told to wait for 5 minutes before giving me the room card, however the staff went to settle some matters with the tour guide and I had to go to the staff personally to ask for my room status. This could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Keat , Thank you for taking the time to share your honest feedback. Please be assured that your highlighted concerns - such as the whizzing sounds and front desk service - will be taken up with the respective departments to ensure a more pleasant stay experience for you the next time. I apologise for any convenience caused on this occasion and hope to serve you better in the future. Sincerely, Jessica Uekermann General Manager

Norman I. Families - 18/06/2019 AccorHotels certified review
« Very Nice Stay with Very Welcoming Staff »

This is the best hospitality experience i ever had in Singapore, even way above Mercure Bugis where i stay previously The reception staff that handle my check in was fabulous, He and She treat me as Customer Kudos for their service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman, I am really happy to hear that you were well taken care of by our colleagues and felt valued throughout your entire stay with us. We look forward to welcoming you again soon for another fantastic time. Sincerely, Jessica Uekermann General Manager

Cristine Families - 18/06/2019 AccorHotels certified review
« Clean rooms »

Check in is smooth and surprisingly I didn’t know that if your an accor member you get a late check out at 4pm which is good. Only issue was the aircon is hot. Even we lower to the lowest temperature it’s still hot. We slept without blankets and my daughter didnt sleep comfortably as well. But overall is good and the breakfast is not bad too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristine, I would like to apologise for the discomfort your family has gone through due to the air-conditioning. Please be assured that I have taken this up with our Engineering team so that it doesn't happen again. All of us hope to serve you better in the future. Sincerely, Jessica Uekermann General Manager

Anonymous Business - 18/06/2019 AccorHotels certified review
« Above and beyond »

I have stayed with Ibis Bencoolen a number of times in the past. For this stay I was with a colleague after a business trip for one night, we arrived quite late due to meetings the day of. Check-in process was seamless. We checked out quite early and a man told us about the bamboo bikes and scooters outside to which we borrowed for the day. We came back very hot and was in a rush to go to the airport, we asked the lady at the counter if we could use a shared shower facility. To our surprise she gave us a key to a spare room so we can use the shower in there. We are so grateful - not only for the easy check-in / check-out process, but also for the bike and spare room. Ibis Bencoleen staff has gone above and beyond and just want to say a big thank you. I will be back again soon :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny, Thank you for taking the time to review our property and for making us your choice of hotel. I am most pleased to hear that you had a wonderful time with us and was well taken care of by our team of colleagues. It also makes me happy to hear that you were able to enjoy our facilities such as the bamboo bikes and scooters. A shower before a flight can make the world's difference and I'm glad a room could be arranged just for you. All of us look forward to your next visit. Sincerely, Jessica Uekermann General Manager

Janice T. Families - 17/06/2019 AccorHotels certified review
« Clean and service is good »

the hotel is clean and the reception Ray is very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team, especially Ray who has delighted you most. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Gerardus D. Couples - 17/06/2019 AccorHotels certified review
« Ibis Bencoolen »

Staff vert friendly and helpful. No problems encountered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerardus, Thank you for your generous rating. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Anonymous Couples - 16/06/2019 AccorHotels certified review
« Nice, clean and modern »

We really enjoyed staying here for the second time. A good, reliable, clean, consistent hotel and a good base to access the different key attractions of Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

D. A. Business - 15/06/2019 AccorHotels certified review
« Good hotel »

Good location, having all need for oversea staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D., Thank you for your generous rating. We're really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

M. Couples - 14/06/2019 AccorHotels certified review
« Facilities badly in need updating »

Staff and food great, room very tired and badly in need of refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for taking the time to share your honest feedback. I'm happy to hear that you enjoyed the service and dining experience in the hotel. Your comments on the interiors have been duly noted as well so that we can welcome you back for a more wholesome experience. Sincerely, Jessica Uekermann General Manager

Thitiporn W. Solo - 13/06/2019 AccorHotels certified review
« Feedback of my stay.. »

I am satisfy with most of the offer that the hotel has given me. But There are a few things that need to improve. Such as: 1. Most days I came back to hotel to rest around 3-4 pm before my evening plan.. But the room is not ready even though I have out the sign "Room is Ready To Clean" In front of the door. I have been out more than 4-5 hours But no one came to do my room which I am not alright.. 2. Secondly, Some Certain Day, Wi-Fi is not WORKING in my Room. I need to go out at the sofa near the Lift to connect my Wi-Fi. I am sure most people want to stay in their own room when they connect to Internet and Do their Own Stuff.. Why Do I need to Stay Outside my Room to do so..??? Other that what I have mentioned above, I must say I am Really HAPPY With Most things that hotel has offered including Friendly Staffs which They are Helping me with all the problem that I have and also with Smile on Their Face... THANK YOU very much....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thitiporn Rattanaparkdee, I would like to thank you for taking the time to share your honest feedback with us. Please be assured that your comments on the lapse in service regarding cleaning of rooms have been passed on to our department head to make sure this does not happen again. I am really sorry that you were not able to enjoy coming back to a made up room after a day out. Likewise, we will continue to monitor the Wi-Fi so that all guests can stay connected during their stay with us. On a brighter note, I am glad to hear that the service provided by our colleagues has delighted you on a great scale. With that, all of us look forward to seeing you again soon. Sincerely, Jessica Uekermann General Manager

Shiju J. Couples - 13/06/2019 AccorHotels certified review
« OK »

Your staff asked us to fill out own water and also the housekeeping only opens after 8 AM in the morning . This was a strange experience even for a budget hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiju Thank you for taking the time to share you honest feedback. Please allow me to share that our hotels offer glass bottles with unlimited refills of still or sparkling water to reduce plastic waste. We hope to seek your kind support in making this green initiative a success. Kindly be assured that I will be sure to take your comment up with our housekeeping colleagues. With that, we hope to serve you better in the future. Sincerely, Jessica Uekermann General Manager

Donna Couples - 13/06/2019 AccorHotels certified review
« Reasonably satisfactory. »

The room was tiny, but the bed was comfortable and the showerroom was efficient. Service was pleasantly efficient and I appreciated having a wheelchair provided. The breakfast was a bit limited - e. g. I couldn't find any yoghurt. But dinners were delicious although the menu was very limited. The hotel is very central for shopping and sightseeing. Overall it was a satisfactory stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna P., Thank you for taking the time to review our hotel. i'm pleased to hear that our service has met your expectations and you had a wonderful stay with us. Please be assured that I've passed your comments on the food to our chef and team for review. All of us hope to see you again soon. Sincerely, Jessica Uekermann General Manager

Nini R. Families - 13/06/2019 AccorHotels certified review
« Wall in the room was molded and small animals in Bathroom »

Overall was good, only in room nr: 630 Bedroom wall was moldy Small animals came out from Bathroom drain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nini I've flagged this out to my housekeeping team who have since looked into this matter. I am so sorry about this and hope to welcome you back for a more pleasant stay in the future. Sincerely, Jessica Uekermann General Manager

Mrs H. Couples - 13/06/2019 AccorHotels certified review
« Comfortable »

Staff friendly . Room clean. Bedding Very comfy. Other guests on our floor Were very noisy most of the night. Talking on phones and shouting to other members of their party through doors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for your generous rating despite the discomfort caused by the noises along the corridor. Please don't hesitate to alert this to our front desk in the future. We will send out colleagues up to do a check to resolve the problem. On a brighter note, I'm really glad to hear that the hotel has met your expectations in terms of service and cleanliness. With that, we hope to see you again soon. Sincerely, Divya Quality Services

John L. B. Business - 12/06/2019 AccorHotels certified review
« Best Place, best value »

I reckon this is one of the best Ibis hotels I have stayed in. It is centrally located, has a good restaurant with a great breakfast and very helpful courteous staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., It is always rewarding to receive such reviews from our valued guests. I'm really happy to hear that the hotel has met all your expectations and will be sure to share your kind words with the team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

T. D. R. Business - 12/06/2019 AccorHotels certified review
« There is a bug in bed »

Can resist that there is bug in my friend's bug (our bed is twin). In my bed is no one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. Thank you for bringing this to our attention. We’ve alerted pest control to do a thorough investigation. We sincerely apologise for this unfavourable experience during your stay this time. Please don’t hesitate to contact our team for any further assistance. Sincerely, Jessica Uekermann General Manager

Naman S. Business - 12/06/2019 AccorHotels certified review
« Great, And Does The Job! »

The experience was peaceful, did the job and was non-interfering and provided great connectivity to the rest of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naman Thank you for your generous rating. I'm really pleased to note that your experience with us was a positive one and you were able to enjoy a restful stay with much convenience. We hope to welcome you again soon for another fantastic time. Sincerely, Jessica Uekermann General Manager

Anonymous Couples - 12/06/2019 AccorHotels certified review
« Location is so good »

There is 7eleven in one minute Also there are near stations and easy go to famous places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hee Young S., I'm happy to note that your time with us was a pleasant one and the location of the hotel was really convenient. We do agree that having a 7-11 nearby makes all the difference! With that, we look forward to seeing you again soon. Sincerely, Jessica Uekermann General Manager

Eric Families - 12/06/2019 AccorHotels certified review
« Mr »

The bed too small for us, and in the middle of night there is another guest make some noise, thats mean the wall is too thin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, Thank you for taking the time to share your thoughts on our property. I’m really sorry to hear that your stay was filled discomfort due to the noises along the corridor. Please don’t hesitate to alert our front desk should this happen again and our colleagues will come up to check. Once again, we would like to apologise for not meeting your expectations and hope to serve you better the next time. Sincerely, Jessica Uekermann General Manager

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