Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

4.5/5 2,642 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon (Paying)
    • Boutique Gourmande
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Ski rack facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Copy/print service available
See all services

Hotel location

Our suites

Spacious, contemporary and fully flexible, the Novotel room is designed to be lived in. With WiFi, large flat screen, docking station and comfortable beds, you will have everything you need for a pleasant stay alone, with a partner or with your family.

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,754 reviews

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,642 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Karen Solo - 11/09/2019 AccorHotels review
« Smooth. »

Enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Mohammed A. Families - 11/09/2019 AccorHotels review
« I was lucky to choose Novotel suites »

Amazing staying with feeling like home. So clean and staff were professional and friendly specially mezan in the front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

One N. Couples - 11/09/2019 AccorHotels review
« Modest accommodation with no frills »

Great staff - basic rooms - good food. But again as 'loyal' Accor members we do not get the benefits we sign up for which is one reason we more than not book Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Dean C. Friends - 10/09/2019 AccorHotels review
« Wonderful time, no problems. »

The only thing I could think you could improve on, is, a better range of pillows for the beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anonymous Couples - 10/09/2019 AccorHotels review
« Very good »

Room was good,had wine stain on floor and the couch had dirty stain. No need for that at SUCH a good Hotel. Breakfast was excellent, and dinner was great as well. We have booked with you again,in November on our way home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Saeed E. Families - 09/09/2019 AccorHotels review
« It's a nice family hotel »

It's a good and clean place as the standard of Novotel hotels, just 5 minutes walk to Emirates mall and great rooms size for a family

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Cs Business - 08/09/2019 AccorHotels review
« Quite satisfied but layout of bathroom leaves a little to be desired. »

I am satisfied with my stay - in the balance of things. A few things could be improved: 1. Shower thresholds should keep in the water better - they leak water even when I take a short shower. 2. The toilet being separate from the bathroom is ok, but it is too small to be comfortable as the door swings in. 3. The gym is sub-standard in size and equipment - especially compared to the neighbouring competition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Chethmi N. Couples - 07/09/2019 AccorHotels review
« Wonderful experience at novotel »

First time @ novotel suite's was great experience , happy moment all of staff was nice , helpful the room was soon nice and clean with beautiful view . thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirate

O. R. Business - 07/09/2019 AccorHotels review
« Overall a good experience with friendly customer service »

The overall experience was nice with good service quality, the service provided by Glorie at reception and restaurant staff especially Johral, Krishna and Neeraj was really good however the back end accounting staff needs to improve the process of reconciliation of payment as it is the third time that they have followed up with Microfinance Association UK regarding payment whereas each time the payment has already been received by the hotel. Moreover online payment transfer facility such as payment via credit card should be offered by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirate

Anonymous Couples - 06/09/2019 AccorHotels review
« Fabulous staff, quiet room »

The staff are extremely nice and very helpful, food is great, room spacious and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Kaye L. Couples - 05/09/2019 AccorHotels review
« we had an amazing stay! »

We love the staffs and the service. Rooms are really good and spacious!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Nolyn S. Families - 04/09/2019 AccorHotels review
« nice Room! »

It’s my first time in Novotel Hotel, It was a nice experienced. Thank You To receptionist who assisted me during my stay, Special Thanks to Mr Ian also from ibis Hotel Emirates for Updgrading my stay , a regular client of Ibis Hotel/ Accor hotel. looking forward to stay again on 14th Of September!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Roger Business - 04/09/2019 AccorHotels review
« Satisfying »

Its not the first time I go to suite novotel. The rooms are good, big, clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Dan B. Families - 03/09/2019 AccorHotels review
« Good hotel for the price »

It was a great hotel overall. About a 6/8 min walk to the mall of the Emirates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Omar L. Families - 03/09/2019 AccorHotels review
« Great experience at reception but not good service interaction »

The experience at reception was really great. The team really focused on making us feel welcome. The problem was three things. 1. At the room that we were at, there were places in which Internet dropped due to lack of signal. 2. TV was not well programmed and we had to ask two times for the team to help us in fixing the TV. apparently it was a program issue. 3. Service at restaurant was not OK. I asked 3 times for the check as I did not had any breakfast included. Seems to me that the team there is focused on a robot like type of job in which if you are not within the standard (like myself without breakfast included) they will not energize to support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Eldar Friends - 03/09/2019 AccorHotels review
« Used to like here in the past but was disappointed this time »

Unfortunately, the hotel looks a bit dated as all the amenities in the room. Breakfast quality is an absolute down, be it the taste, variety or quality of food. Smell from the live cooking station is totally unbearable and is all over the place, including the lobby area. Even passing through lobby is enough, it gets into your hair and clothes and won't go away unless you take shower and send your stuff to dry cleaning. Really unpleasant experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Mike W. Business - 02/09/2019 AccorHotels review
« We had a lovely stay. »

Our stay at Novotel Suites Mall of the Emirates was an extremely pleasant one. Everything was great, from regular and efficient room cleaning, to the friendly and helpful staff at reception (especially Gloria :) ) The food in the restaurant was good, especially the very reasonably priced evening buffet, and the staff members were always immediately available when needed. My only point of dissatisfaction (and it couldn't even be called that) would be the rather compact WC, where it was quite difficult to close the door properly - although admittedly, I am a pretty big guy!. Overall, well done, Novotel Suites! I will certainly be back when next in Dubai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Louise Friends - 02/09/2019 AccorHotels review
« Perfect simple stay. »

Twin beds were literally side-by-side, no gap, so it felt more like a double bed. We felt the room layout could have been planned better to accommodate 2 single beds. Toiletries and slippers were only provided for 1 person, even though the room is twin and we booked for 2 people. Had to call for an additional duvet on the second night which was sent up immediately but unfortunately with no sheet to cover it so the burnt holes were clearly visible. Staff were very polite and helpful and for the price we were happy enough and will return, though we will remember to bring our own toiletries next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your constructive feedback has been well noted and we will make sure to prepare your room prior your arrival accordingly, though extra amenities are always available upon request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Novo Couples - 02/09/2019 AccorHotels review
« We were treated like a queen and king »

We were treated like a queen and king Breakfast is a feast the rooms are incredible everything is clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Ian D. Solo - 01/09/2019 AccorHotels review
« Great customer service »

Well appointed, clean and comfortable room. Attentive customer service. Good breakfast (though would appreciate muesli as a cereal option). Excellent lobby staff. I look forward to my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

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