Hotel - Novotel Suites Dubai Mall of the Emirates
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Dubai Mall of the Emirates Hotel

4.5/5 2,759 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Our suites

Enjoy sleek comfort and spaciousness in a stylish suites designed to meet all your needs - a premium bed and special touches that makes the difference. Relax, get some work done and take full advantage of your stay.

  • 180 suites
  • 120 non-smoking suites
  • 2 suites for people with reduced mobility
  • 54 family suites
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 6,955 reviews

Our guest reviews for
Novotel Suites Dubai Mall of the Emirates

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,759 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels
« Comfortable »

Very clean and comfortable. The booking team was very cooperative, efficient and extremely professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Esacco Business - 04/11/2019 Confirmed reviews AccorHotels
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest , We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Leanne Friends - 04/11/2019 Confirmed reviews AccorHotels
« Fantastic accommodation »

Thank you, everything was wonderful. Service was exceptional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Vishal G. Families - 04/11/2019 Confirmed reviews AccorHotels
« Welcome to guest missing »

I heard that in Dubai all hotels welcome guests by offering Arabian tea and dates, but here it was kept as a showpiece. I stay for 8 days but never see hotel welcoming the guest. the stay was as expected well. but in the breakfast menu was very limited every day the same item only change was someday no chicken in cold salad rest all 7 days we had some breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Margaret T. Solo - 03/11/2019 Confirmed reviews AccorHotels

During my holiday in Egypt Jordan and Dubai I rated Novotel up there with the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Jodi Business - 31/10/2019 Confirmed reviews AccorHotels
« Friendly helpful staff »

The staff are always kind and helpful. The breakfast and pool helped make my few business days seem like a holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

M. H. A. G. T. I. G. M. W. M. B. O. C. O. W. G. T. B. C. W. I. I. N. U. S. R. N. H. Families - 31/10/2019 Confirmed reviews AccorHotels
« Very good »

Pleasant, excellent service, friendly staff. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Mohamed S. C. Business - 30/10/2019 Confirmed reviews AccorHotels
« The staff were not helpful at all! »

The staff were not helpful at all! I had a very urgent paperwork to do so I called the reception and the phone was ringing but NO response! I had to come to the hotel’s front desk asking them to help me use the business center which they did but it was rather unfortunate that the hotel has NO IT officer to help me as I was facing difficulties to login to my email! The computers have NO Arabic keyboards! In general, when I was dialing 0 from my room to talk to the reception, NO one was there to pick my calls! Instead they used to put me on hold saying that someone will attend to me shortly but to no avail! Sometime they did but after keeping me waiting for long! The only employee I highly admired was my room cleaner. He was very perfect and trustworthy. I truly commend him and I hope he will keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Dubai Mall of the Emirates. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Michele T. Business - 30/10/2019 Confirmed reviews AccorHotels
« It was comfortable »

I enjoyed my stay. Just found the bathroom and toilet area rather small and limited for space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Kennedy M. Business - 30/10/2019 Confirmed reviews AccorHotels
« Satisfied »

I was impressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Graham R. Couples - 30/10/2019 Confirmed reviews AccorHotels
« satisfying »

Nice buffet for the evening meals. happy hour was good ,didnt realize it was only on selected drinks. would have liked beer to be included. and savignon blanc wine. our stay at the Movenpick Jumeriah beach had a package which any alcohol was included as well as a buffet afternoon tea and evening meal, thank you to all the staff which made our stay enjoyable. Lighting was dull in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Tomis Families - 29/10/2019 Confirmed reviews AccorHotels
« short vacation in Dubai »

Spent 3 nights with family (2adults,2kids) in suite - room was cozy and big enough - unfortunately in the first room the free wifi wasn't working but we get immediately a new room in where it works - staff was working fast and efficiently. Breakfas was great and also the dinner buffet - different buffet each evening. The rooftop pool was great with a waterfall. Overall great visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anonymous Families - 29/10/2019 Confirmed reviews AccorHotels
« Im happy with ambiance and the cleanliness of the rooms. »

But somehow short of office supply like scissors and marker. I tried to borrow scissor but no avail from the front desk and housekeeping. Good thing the housekeeping lady suggested me for a knife instead. Secondly, I borrowed a maker, unfortunately the marker was running out of ink... hayyy well that's life you cannot have everything. Well eith regards with Ms. Glory, She was so helpful and She did well in assisting us in & out of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anna Solo - 29/10/2019 Confirmed reviews AccorHotels
« Excellent service and very friendly staff »

The hotel allowed me to check in earlier than my check in time and has upgraded my room upon arrival. All the staff were very friendly and helpful and has make my stay more comfortable than I imagined. The room was very clean and tidy on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Julie Families - 29/10/2019 Confirmed reviews AccorHotels

Check in procedure was very efficient and was happy to pay a little extra to check in early, and nice to have an upgraded room. The room was well equipped, although your toweling could do with an upgrade. The towels looked grey, and the bathmat was not clean. Perhaps it would be nice to be advised how much breakfast and dinner was on arrival, either by a team member, or perhaps advertising in the room (must admit I didn't look in the compendium) Pool staff were very friendly and efficient, although the water feature was only turned on for approx 10 minutes once, and it was lovely so not sure why it isn't always on. Also no suggestions of what to do or see.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Anonymous Families - 29/10/2019 Confirmed reviews AccorHotels
« great »

staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Chuks Solo - 29/10/2019 Confirmed reviews AccorHotels
« Good »

The central air conditioning system seemed uncontrollable because when turned off, the room continued to be cold. It was challenging to me for the eight nights because I'm allergic to longexposure to cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Tariq Friends - 29/10/2019 Confirmed reviews AccorHotels
« V.pleasing »

Excellent location close to Dubai mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

S E. Business - 28/10/2019 Confirmed reviews AccorHotels
« Excellent »

Very comfy and nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

Rose Families - 28/10/2019 Confirmed reviews AccorHotels
« Excellent »

I found the hotel to be very professional and attuned to the needs of guests. No enquiry or request for help was too much trouble. The hotel was also well appointed, clean, modern, attractive and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tyrone Lodder General Manager Novotel Suites & IBIS Mall of the Emirates

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