Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 601 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ASTRA ZENECA3 km / 1.86 mi CISCO SYSTEM3 km / 1.86 mi CONOCO PHILIP3 km / 1.86 mi ERICSSON3 km / 1.86 mi MERCK3 km / 1.86 mi SCHLUMBERGER2.99 km / 1.86 mi SHELL2 km / 1.24 mi TRAKINDO4 km / 2.49 mi
BP3 km / 1.86 mi COCA COLA4 km / 2.49 mi DARYA VARIA2 km / 1.24 mi FEDEX1 km / 0.62 mi NESTLE3 km / 1.86 mi SCHNEIDER3 km / 1.86 mi SIEMENS3 km / 1.86 mi

Your meetings and events

Our cosy meeting rooms feature the latest design and facilities. An ideal place to have private or small meetings, it can also serve as a breakout room with the other meeting rooms nearby.

Mercure Jakarta Simatupang Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIMATUPANG 1 33 m2 3 m 18 12 18 12 12
SIMATUPANG 2 59 m2 3 m 43 28 27 24 21
SIMATUPANG 3 59 m2 3 m 43 28 27 24 21
SIMATUPANG 4 108 m2 3 m 107 43 48 46 42
SIMATUPANG 2&3 118 m2 3 m 95 48 54 58 42
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 230 rooms

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 3,955 reviews

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 601 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kenn K. Business - 10/06/2019 AccorHotels certified review
« Thanks for the hospitality »

It is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Beng Chuan K., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Solo travel - 09/06/2019 TripAdvisor review
« Short weekend stay »

The hotel is clean and comfortable but the location is not the best unless you have business in pundok indah area. I stayed during the Eid holidays and there were only few guests. So it looked empty. I was disappointed with breakfast because the fruits and some food were stale and I got stomach problems because of that. Hope this is not normal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Sanjay V, Thank you very much for taking the time to share about your experience in Mercure Jakarta Simatupang through Tripadvisor and we sincerely apologize that your experience did not meet your expectations especially for the breakfast experience. We have put your comment into our concern and please rest assure that it will be part of our discussion with management to guarantee the best experience for all of our guest It is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Heru Wibowo General Manager H6680-FO@accor.com

Wai P. Business - 06/06/2019 AccorHotels certified review
« excellent services »

the receptionist was warm and nice

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Wai p. W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Michel O. Business - 05/06/2019 AccorHotels certified review
« Good stay, thanks »

Good stay, thanks

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Michel Johannes O., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Sabrina Families - 04/06/2019 AccorHotels certified review
« short getaway »

first time and one night stay in this hotel was faboulous. Staff are nice but were just had to checked out on time even were got late check in. overall their good service hotel. Thank you mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Sabrina S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Nurcahyo Business - 31/05/2019 AccorHotels certified review
« always and always enjoy comfortable and homely »

services and all hotels staff always excellent....nothing to say except satisfy

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Nur Cahyo Adi P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Yusnul Business - 31/05/2019 AccorHotels certified review
« Great stay! »

Food was good! Had a pleasant stay there. Still prefer the old coffee system thou. Old times Coffee lovers need more coffee for their day!

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Muhammad Yusnul, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

J S. Business - 31/05/2019 AccorHotels certified review
« Great hotel »

My stay at Mercure was during a business trip, on arrival the staff were very friendly and professional. My room was clean and very comfortable with great amenities. The inroom massage was amazing, after a 13 hour flight it was exactly what I needed. The room service is very efficient and the meals were delicious. The gym is okay but it could use an upgrade. Thanks Mercure for making my stay a pleasurable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Giuseppina S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Kamal Business - 30/05/2019 AccorHotels certified review
« Great »

Pleasant and great

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Mohamad Kamal Ruzaini A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Nina Business - 30/05/2019 AccorHotels certified review
« Comfortable! »

Good service, comfortable room. But, the telephone line is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Ilya Amanina, We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Ashley Business - 30/05/2019 AccorHotels certified review
« Good for a short stay »

Staff at the hotel were really helpful and polite. The room was small and basic but clean. The restaurant and rooftop bar were too busy to eat at during Ramadan. Breakfast was ok. Room service was good, with large portions.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs.Ashley W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Dr S. V. Business - 29/05/2019 AccorHotels certified review
« Great Stay at Mercure, »

Rooms were well maintained, Outside view was awesome. Food was great ! . Suggest you to add few more Indian cuisine or customised indian cooking on order !

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Sai Kumar V., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Dimitri Business - 26/05/2019 AccorHotels certified review
« Very good »

The room, graffiti restaurant, the staff (specially donna and agata) are very nice. But the fitness room is below standards: too small, weak AC, only 1 running machine, 1 cross trainer and 1 bike. All very old and damaged. Dumbbells are only up to 10 kg and were repainted to look new but then I had paint on my hands

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Dimitri Marie Charles Alb P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us especially your concern for our fitness room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Hamilton H. Business - 25/05/2019 AccorHotels certified review
« Very quiet room »

Great sleeps, iron was useful, breakfast and meals good. Internet speed slow with a lot of drop outs talking in WhatsApp. Roof top bar staff inattentive.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Hamilton H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Justin Business - 25/05/2019 AccorHotels certified review
« Great suite room »

Overall, my stay was satisfying. The towels were in great shape. Everything was to my satisfaction. Although the sofa in the suite would need to be refurbish as there were blood stain marks on it.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Justin Y., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us, especially your concern for stain mark on sofa in your room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Yuji S. Business - 24/05/2019 AccorHotels certified review
« Comfortable »

Restaurant was very crowded due to Ramada, but restaurant stuff prepared well my table with smile.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Yuji s., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Gerrit M. Business - 24/05/2019 AccorHotels certified review
« Pleasant but not up to usual Mercure standars »

Lovely staff and comfortable room. However, I have stayed here many times before (company policy) and everytime I complain about the danger of the wet and slippery floor in the bathroom. This really is a major risk for any guest and thus for the hotel as well and I simply do not understand why you do not at least place some form of a mat in the bathrooms that can help with this. Also, not having a comfortable and quiet lounge area is for me a major let down. I, like many other guests, like to relax in a sociable environment where one can have some refreshments and maybe do some work, meet people, etc. The hotel offers nothing of the kind and quite frankly, for these reasons alone, I would not stay here again, had i the choice.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Gerrit Van Rooyen m., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager H6…

Ridzuan H. Business - 23/05/2019 AccorHotels certified review
« Good. Able to check in early at 10.00 a.m »

overall good. understand for the on-going construction at cafe

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Ridzuan h., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Thomas W. Business - 23/05/2019 AccorHotels certified review
« Pleasant and comfortable »

The room was clean and staff were friendly. But it could be better if the room was brighter

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Thomas W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

Christophe Business - 22/05/2019 AccorHotels certified review
« A nice and Short Stay In Mercure Jakarta »

Very Nice welcome from the people. They were flexible on my requests. Also, I was positively surprised that even the guard at the entrance knew my name! People were always smiling, helping. I specially liked the food with many different tastes and kind of food. Unfortunately, part of the restaurant was on works.... for the better I hope!

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr.Christophe B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Simatupang. It is always a pleasure to receive positive & valuable feedback for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heru Wibowo General Manager

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