Hotel - Mercure Jakarta Simatupang
Mercure Hotel Mercure Hotel

Mercure Jakarta Simatupang

4.0/5 620 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Paying)
  • Services for children
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf
    • Golf (Paying)
    • Golf lessons (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ASTRA ZENECA3 km / 1.86 mi CISCO SYSTEM3 km / 1.86 mi CONOCO PHILIP3 km / 1.86 mi ERICSSON3 km / 1.86 mi MERCK3 km / 1.86 mi SCHLUMBERGER2.99 km / 1.86 mi SHELL2 km / 1.24 mi TRAKINDO4 km / 2.49 mi
BP3 km / 1.86 mi COCA COLA4 km / 2.49 mi DARYA VARIA2 km / 1.24 mi FEDEX1 km / 0.62 mi NESTLE3 km / 1.86 mi SCHNEIDER3 km / 1.86 mi SIEMENS3 km / 1.86 mi

Your meetings and events

Our cosy meeting rooms feature the latest design and facilities. An ideal place to have private or small meetings, it can also serve as a breakout room with the other meeting rooms nearby.

Mercure Jakarta Simatupang Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIMATUPANG 1 33 m2 3 m 18 12 18 12 12
SIMATUPANG 2 59 m2 3 m 43 28 27 24 21
SIMATUPANG 3 59 m2 3 m 43 28 27 24 21
SIMATUPANG 4 108 m2 3 m 107 43 48 46 42
SIMATUPANG 2&3 118 m2 3 m 95 48 54 58 42
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Room designed with modern and minimalist architecture highlighting local culture. It is provided with bathroom shower. WIFI access is available for your business purpose.

  • 230 rooms
  • 156 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.3/5 AccorHotels Rating 4,277 reviews

Our guest reviews for
Mercure Jakarta Simatupang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 620 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 10/10/2019 AccorHotels review
« Hotel contacted me 2 days after check out with additional charges! »

The hotel is fine, my room was always clean and the restaurant and bars are good. However my trip to this hotel was ruined. I checked out as usual and left Jakarta. 2 days later I received a phone call saying they had missed some meals off my bill when I paid upon check-out, and would charge them to my credit card. I am a frequent traveler and this is the first time this has ever happened. It ruined a good trip to this hotel, and I do not think I will return. I am a Le Club member and do not expect this kind of service.

Akhnan Business - 10/10/2019 AccorHotels review
« great hospitality »

the employees were very nice, helpful and friendly, it's like they've know me well while it was my first time stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akhnan R., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Alan C. Business - 10/10/2019 AccorHotels review
« comfortable »

locate is good and easy accessibility

Anonymous Business - 08/10/2019 AccorHotels review
« Generally good and clean, but stained sheets »

Was distracted during stay due to head cold. Did not make use of anything other than the bed and shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Scott Anthony R., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies regarding the stained sheet. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Roy W. Business - 07/10/2019 AccorHotels review
« Satisfying »

Quick reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roy W. W., We are very pleased to receive your comments during your stay at the Mercure Jakarta Simatupang. We have noted that your scores attributed for the some points were lower than your global satisfaction score. It would be very valuable if you would mind to share more details and orient our efforts, in order to improve the quality of our services. Thank you again for sharing your experiences. Should you need further assistance for your next visit, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Abdul A. B. N. Solo - 07/10/2019 AccorHotels review
« Pretty good »

- Comfort with a nice room to rest - Good parking space

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul Aziz Brian N., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Daniel Business - 07/10/2019 AccorHotels review
« Great Experience for Business stay »

As Accor Plus Gold member, i am satisfied with the service during my stay in the Hotel, including during arrival, check in, room cleanliness, breakfast, quality of the food and hospitality of the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel Yit Foong S., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Michael L. C. S. Business - 07/10/2019 AccorHotels review
« Good and cozy »

over experience is good and cozy, some minor problems. my room is 905 staying from 29Sept 2019 to 3Oct 2019, bath room in Room 905 found a lot ants running around basin and table top.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael Lee Chen S., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies regarding a lot ants running around basin and table top in your room. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly. Sincerely, Heru Wibowo General Manager H6…

Anonymous Business - 07/10/2019 AccorHotels review
« Pleasant Stay »

Smooth check-in and good experience with all the service crews that I come across.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chris C., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, would you please mind to share more details and orientate our efforts? We have noted that your global satisfaction scores were lower (70/100) and to prevent it from happening again in the future. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Anonymous Business - 05/10/2019 AccorHotels review

Fine, clean, tidy, efficient room and stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael David W., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Stuart Business - 05/10/2019 AccorHotels review
« Very relaxing and comfortable stay »

Very helpful and polite staff. Reasonable breakfast buffet, and good a la cart menu for dinner. Room was quiet, even though it faced the highway. Pool and gym facilities were a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stuart James H., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. Initially built as a business hotel our swimming pool in rooftop on 19th floor could not have been a first choice for families. Yet its size allows actually the parents to be reassured when they watch over their kids.. We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager

Anonymous Couples - 04/10/2019 AccorHotels review
« Great »

Good location, clean room, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Golvedo P., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Derek Business - 04/10/2019 AccorHotels review
« Pleasant stay »

Hotel staff were friendly and well-trained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wei En Derek K., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Jan S. M. Business - 02/10/2019 AccorHotels review
« Average this time. »

Wifi was bad so was the breafast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jan Shruti M., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

N/a Families - 01/10/2019 AccorHotels review
« Mr »

I am enjoy it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wenny T., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

W. Business - 01/10/2019 AccorHotels review
« No free coffee »

It was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Jill_1105 Business - 01/10/2019 AccorHotels review
« Terrible »

In my last stay at MErcure Simatupang Jakarta, the room attendant didn't bother to throw the opened soda which attracted a lot of ants to invade the study table. Quite disgusting.. :( I have now instructed our secretary to book me at Aston instead.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr/Mrs. Jill Isabel Q., Thank you very much for taking the time to share about your experience at the Mercure Jakarta Simatupang and please accept our sincere apologies as your experience did not meet fully your expectations. In order to keep improving our services, as we noted from your review, serious actions, proper training and internal review have been established to rectify the problems and to prevent it from happening again in the future. We will definitely work on it. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the future. Should you need any assistance for your next booking, please do not hesitate to contact me directly at h6… Sincerely, Heru Wibowo General Manager

Nyssa A. Business - 30/09/2019 AccorHotels review
« Always a good stay at Mercure »

I am always delighted to stay in Mercure. Staff are always courteous and smiling. Room is always clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mrs. Nyssa A., It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Widy Business - 30/09/2019 AccorHotels review
« very good service »

nice parking lot, friendly receptionist and other employees, the room is awesome with beautiful view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W.,, It is a true pleasure to receive your kind feedback and thank you for completing our survey recently. Your positive scores serve us as an appreciation for our team’s services. As we always strive to continually improve the quality of our services, please do not hesitate to share with us more details in order to achieve better in the future. It would be also a great reward for our team’s efforts to share your positive feedback on TripAdvisor, please find here the dedicated link. https://www.tripadvisor.com.sg/Hotel_Review-g294229-d34…-Reviews-Mercure_Jakarta_Simatupang-Jakarta_Java.html We thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Sincerely, Heru Wibowo General Manager H6…

Richard M. Families - 30/09/2019 AccorHotels review
« cool breakfast event and great food »

the toilet flush took longer time than usual to refill and the pressure is not high enough. people smoking in pool area, not comfortable for children. more event for children and complimentary upgrade will be appriciated

Our hotel has responded to the review
Our hotel has responded to the review

Our Dearest Guest Mr. Richard A m., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Simatupang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heru Wibowo General Manager H6…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates