Hotel - Grand Mercure Shanghai Hongqiao
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Hongqiao

4.0/5 862 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

3M1 km / 0.62 mi Carrefour1.2 km / 0.75 mi China Mobile0.4 km / 0.25 mi Consulate Bulgaria3 km / 1.86 mi Consulate Denmark1.1 km / 0.68 mi Consultate Romania1 km / 0.62 mi Fedex1.5 km / 0.93 mi HSBC0.45 km / 0.28 mi Intel0.8 km / 0.5 mi Parkson1.2 km / 0.75 mi Unilever1.5 km / 0.93 mi
Bank of China0.55 km / 0.34 mi Caterpillar3 km / 1.86 mi Consulate Belgium4 km / 2 mi Consulate Czech Rep0.85 km / 0.53 mi Consulate Japan1.4 km / 0.87 mi Ericson China4.4 km / 2.73 mi GE Health Care1 km / 0.62 mi Honeywell1.5 km / 0.93 mi Mitsubishi1 km / 0.62 mi Rockwell1 km / 0.62 mi

Exhibition centre

Shanghai Everbridge Centre6 km / 3.73 mi Shanghai Mart0.8 km / 0.5 mi

Your meetings and events

Grand Mercure Shanghai Hongqiao Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FUNCTION ROOM I 40 m2 4 m 25 15 16 15 20
FUNCTION ROOM II 40 m2 4 m 25 20 16 15 20
FUNCTION ROOM III 40 m2 4 m 25 15 16 15 20
FUNCTION ROOM IV 80 m2 4 m 40 30 30 30 30
FUNCTION ROOM I +II + III 120 m2 4 m 80 0 40 50 50
BALLROOM 450 m2 6 m 400 100 160 200 250
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

  • 364 rooms
  • 100% non-smoking hotel
  • 43 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 3,230 reviews

Our guest reviews for
Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 862 reviews
Louise Friends - 02/09/2019 AccorHotels review
« Good location, poor check in experience »

This reservation was made via Accor Hotels official website. However, when I arrived in the hotel and provided all info to the front desk, the staff was unable to locate my reservation - even though I have shown her my confirmation email and SMS from Accor. A kind advise, if you are not familiar with the check-in procedure, please check with your manager or other seniors instead of question your guests. Or, at least let the guest know that you are trying to help instead of making the guest feel like I was cheating. Thanks for duty manager - Calvin Xue for helping me to locate my reservation and check-in (at that point I have stood at the front for a while and the situation embarrassed me and my friend). Last but not least, please check the guest's profile carefully as you guys logged my last name and email address wrong in your system, and you told me to double check but did not apologise for your mistake - which doesn't make any sense, since I MADE THE RESERVATION ON OFFICIAL WEBSITE AND I FILLED MY INFO CORRECTLY. Other than the check in experience, its worth for the price. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Si L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is with sincere regret that we note your dissatisfaction with our service。 We’ve evaluated our staffing procedures at the front desk, and have taken steps to ensure a speedier check in process。I have introduced extra training for the staff over this matter. Thank you again for sharing your experience, and we hope your next visit will be pleasant。 Sincerely, Anson Wang Director of Rooms do…

Guo R. Couples - 07/08/2019 AccorHotels review
« Very good experience »

First of all ,the location of the hotel is good.20-3mins to Hongqiao airport.10mins to the nearest subway station by foot. They has a variety of breakfast which I found it really nice. Especially thanks to manager Kyle. He was really patient and friendly. He answered all the questions. If I got a chance to go back there ,i would definitely choose the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hao Q., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Ming X. Business - 20/07/2019 AccorHotels review
« My choice »

This has always been my number 1 choice when travel to or though Shanghai. I like the relatively quiet neighborhood and the guests. The recent changes are visible though, there is no more personal attention (in the past I always receive a personal welcome notes and some nice treats) and the remodeling gave a colder tone to the entire setting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Jie C. Families - 04/07/2019 AccorHotels review
« great experience »

The Front Desk staffs are warmly and helpful. This is the great stay which is over my expectation. Hope to have a chance to come back. really appreciate .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jie c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

William F. Business - 12/06/2019 AccorHotels review
« Business Trip »

As usual the hotel was very good, very comfortable room. A little disappointed with what was on offer in executive lounge for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear William George F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. Further on your concerned in regards the breakfast on the Executive Lounge, please be noted that we have different rate range with or without Executive Access. I am seeking your understanding for our sales strategy. Thank you again for sharing your experience Sincerely, Anson Wang Director of Rooms do…

Ck Business - 11/06/2019 AccorHotels review
« Electricity gone out suddenly and wait for 15 minutes to change the room after second call to front desk »

It happened on the first night when I want to power on the kettle to make hot water, the electricity gone out..it was around 10:30pm, I use my mobile as torch and took out the one from the drawer..I made call to front desk for help and ask someone to check, the operator replied Ok and will sent someone to my room..then waited for another 15 minutes, O made the second call to front desk and request them to change room directly...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Kit L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anson Wang Director of Rooms do…

Kkpak Couples - 20/05/2019 AccorHotels review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pak K., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Business - 17/05/2019 TripAdvisor review
« As good as expected »

The service was good while the staffs were pleasant. The only complaint was the breakfast seemed to be less appealing because of smaller choice of varieties in comparison with my last stays. One example was not waffles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for you taking time to comment us, your feedback is really important us. Our Chef will look into this matter and make some change in the early future. I was expecting to welcome you again. Thank you

Dominique Couples - 10/05/2019 AccorHotels review
« Amazing stay as usual »

Amazing stay as usual the suite room is perfect coming with automatic toilet, air purifier, kitchenette and a washing machine! Location is good near metro line 2 and 10. In addition service staffs in reception and restaurant are nice and helpful, they keep my packages I bought on internet during my stay. I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur T., Nous vous remercions pour vos commentaires suite à votre séjour à Grand Mercure Shanghai Hongqiao. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Anson Wang Director of Rooms do…

Miguel Families - 07/05/2019 AccorHotels review
« very nice hotel »

It was a prefect stay. We booked 4 nights for a getaway stay and the experience was above our expectations. Facilities are very clean and well maintained. Staff very professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rubio D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Anonymous Business - 02/05/2019 AccorHotels review
« Comfortable »

Extremely convenient to a wide variety of shopping and eating experiences

Our hotel has responded to the review
Our hotel has responded to the review

Dear William Patrick H., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Anson Wang Director of Rooms do…

Laurine Business - 02/05/2019 AccorHotels review
« Very nice hotel »

Comfortable beds and bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurine B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Mr.l. Business - 30/04/2019 AccorHotels review
« Best hotel in Shanghai.feel welcome »

Everything is great . And feel welcome ,front desk very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Stuart J. Couples - 21/04/2019 AccorHotels review

Clean and quiet , although WIFi connection was very pour, the room had a balcony but it was always locked so couldnt use it. One window would not close in the room,

Our hotel has responded to the review
Our hotel has responded to the review

Dear j. S., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anson Wang Director of Rooms do…

Business - 19/04/2019 TripAdvisor review
« Poor Internet Connection and Lack of Hot Water for Shower »

The hotel is strategically located and is convenient for business. However, the internet connection is not reliable and I have to use my mobile data. Other than that, there was lack of hot water for shower. After an especially long lead time, I can only get at best not cold water in the shower. Never had a proper bath during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours Anson Wang

Anonymous Solo - 14/04/2019 AccorHotels review
« Satisfactory stay »

Comfortable bed and room even with a washing machine. The hotel facilities are a bit old but can maintain the usual hospitality if Le Club Accor Hotels standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nga kok W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Thomas K. Business - 12/04/2019 AccorHotels review
« Excellent experience with Grand Mercure »

All staff being helpful and nicely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

D. Business - 18/03/2019 AccorHotels review
« good »

making a booking online was impossible (your payment system with credit card didn't work) so i called to book and by phone it was more expensive i had to negociate long on the phone to get the same rate as online rate this is a serious issue you should solve otherwise the rest was all fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kiroro Wang Director of Digital Sales and Loyalty do…

Darcy Couples - 11/03/2019 AccorHotels review
« Big Room »

Front Desk are all nice and patient, Room is big and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kiroro Wang Director of Digital Sales and Loyalty do…

Family - 24/02/2019 TripAdvisor review
« De très belles prestations »

Everything is nice except restaurant which is expensive and without interest in comparison with restaurant around the hotel. Let’s notice that young people at the bar are not at the level we should expect in that environment (to slow, not speaking fluent english, laughing about customers...). People at the lobby desk are ok. The family suite was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tripadvisor guest Bernard C, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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