Mercure Hotel Mercure Hotel


4.0/5 3,190 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information


Leisure and activities


  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition centre


Your meetings and events

For meetings and events, the hotel has 12 refurbished event suites that can accommodate 2 - 220 delegates. All rooms benefit from natural daylight, air conditioning and wifi connectivity located on our dedicated events floor with breakout areas. areas,Our meeting rooms with the exception of our Phoenix suite, are located on our dedicated events floor with city views, large breakout areas, a dedicated conference café and private bars a great feeling of space and flooded with natural daylight throughoutThe Phoenix Suite is located on the ground floor and is ideal for meetings, lunches and dinners and has the added benefit of access to our internal courtyard garden, perfect for hosting BBQs and al fresco drinks receptions.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CEDAR 35 m2 2 m 30 18 16 18 20
HORNBEAM 35 m2 2 m 40 18 16 18 20
OAK 35 m2 2 m 0 0 14 0 14
ROWAN 35 m2 2 m 30 20 18 18 20
MAPLE 35 m2 2 m 40 18 18 18 20
ASPEN 45 m2 2 m 49 22 20 24 30
HAWTHORN 45 m2 2 m 42 20 22 20 20
WILLOW 50 m2 2 m 50 26 24 30 40
BIRCH 60 m2 2 m 60 34 32 30 40
ORCHARD 119 m2 2 m 100 40 48 48 70
PHOENIX 126 m2 2 m 110 45 44 60 80
FOREST 324 m2 2 m 220 70 70 150 220
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Many areas in the hotel form a lovely backdrop for your photos as does our internal courtyard
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Overhead projector
    • Wedding ceremony
    • Fine Cuisine
    • Wedding co-ordinator
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

275 spacious and well-appointed rooms are both contemporary and comfortable. Upgrade to one of our suites or privilege rooms and receive a host of additional services and enhanced amenities.

  • 275 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • 59 family rooms
  • 16 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 9,638 reviews

Our guest reviews for

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 3,190 reviews
Anonymous Business - 14/11/2019 Confirmed reviews AccorHotels
« business strop over all very nice thank you »

easy check in and fast check out, food was great thanks

Anthony Business - 13/11/2019 Confirmed reviews AccorHotels
« Ok but lacking with the service »

Clean hotel, food ok but I found the Service not so good, As an example from my room in the evening I phoned down for some green tea bags and only got them after about 40 minutes and that was after chasing for them, in addition I requested a newspaper in the morning - No newspaper was delivered. It was a part business and part family trip so in the morning my daughter asked for a game of pool - After putting our money in and trying to set the balls found the black missing, when I spoke to the reception I was told it ad been taken some time ago - Why has this not been replaced!

Phil Families - 13/11/2019 Confirmed reviews AccorHotels
« I didn’t stay »

Terrible Unfortunately I had paid an advanced rate for a stay before a hospital appointment for my daughter. I was told by the hotel there was no way of changing this at all when the hospital rearranged the appointment even paying a premium. I said they should read everyone the room as it would be wasted and they said they wouldn’t do that either

Anonymous Business - 13/11/2019 Confirmed reviews AccorHotels
« Unable to cancel booking or get a refund »

Conference I was due to attend at your hotel was cancelled but I was not allowed to cancel my reservation. It was impossible to speak to anyone who could help. Your centralised customer care is useless. I hope I never have to use one of your hotels again

Annie Families - 12/11/2019 Confirmed reviews AccorHotels
« As usual we were satisfied with our stay. »

Fine with the exception that we could not park in the car park, even though I had asked for this in advance.

S.w. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Completely satisfied with hotel but parking expensive. »

Room clean and comfortable, gym & pool well maintained. Location convenient. Parking expensive.

Jonathan Business - 10/11/2019 Confirmed reviews AccorHotels
« It's a nice hotel in a great location, but not perfect »

I stay in either the Novotel or the Holland House most weeks and generally both are very good. The bedrooms are warm/cool comfortable and quiet enough to sleep. They have all the 'bits' necessary for a comfortable stay. At least twice I've found the rooms at Holland House to have an odd smell about them, whether this is something that has been spilt in the room, a previous smoker or a dry drain in the shower. Generally this is a minor complaint, but in all fairness, it doesn't happen at the Novotel. Another minor annoyance with both Accor hotels is the inability to email copies of the receipts so that one can reconcile expenses. Yes, it is trivial, but it's annoyance that no business customer needs. Another annoyance is that neither the service directory or the menu in the room makes any comment about the cost of room service. It's a not unreasonable £5, but nowhere is it published or made clear to the customer. Mostly I get a room upgrade (I'm a silver card holder), but sometimes I don't. Novotel get it right every time, Novotel edges it on breakfasts (tea and coffee to your table) but on-the-whole the restaurant meals edge it at Holland House (both are very good). I can fit my Land Rover in the car park of the Holland House, it won't fit at the Novotel. Parking is very limited at both.

Ami Couples - 10/11/2019 Confirmed reviews AccorHotels
« 1 night stay for my birthday »

Stayed for my 40th, it was close to the restaurant booked Room was great, comfy bed and good breakfast

Chris S. Business - 10/11/2019 Confirmed reviews AccorHotels
« Worst Accor hotel in Bristol »

Big queue at reception, slow staff, no recognition of Accor status, no upgrade, average room.

Rick B. Friends - 09/11/2019 Confirmed reviews AccorHotels
« Very enjoyable break, providing excellent value for money »

Staff very helpful. Bar set up well to enable all of us that wished to watch the Rugby World Cup Final to do so. Ideal central venue for us to enjoy what we wished to do. Will book again.

T. Couples - 08/11/2019 Confirmed reviews AccorHotels
« Okay »

Hotel okay but needs some refurbishment

Anonymous Families - 07/11/2019 Confirmed reviews AccorHotels
« Comfortable and clean but pool needs work »

It was a good experience, except the showers weren’t working in the hotel on the evening and we had just been swimming at the pool so we had to go to bed without a shower not great! But the staff were apologetic and I realise these things happen. Maybe a complimentary drink would have been a nice apology

Anonymous Couples - 06/11/2019 Confirmed reviews AccorHotels
« The perfect end to a wonderful wedding day!Pwtfrct »

Perfect! Beautiful room and spoilt with treats as it was our wedding night

Graham W. R. 2. A. F. 1. N. Couples - 06/11/2019 Confirmed reviews AccorHotels

Walking along corridor c4pm many glasses still o/s rooms glasses First sight on arriving at room was a tray from presumably the previous occupant with piazza remains Seating in the en-suite was poor - very designer but not comfortable or easy to descend into or get up Insufficient towels left in room - we were 2 not 1 Only 2 tea bags and only 1 mug On day 2 one mug was not cleaned Duvet which was taken off and replaced with blanket was left in the corner where we put it Lighting in general was very poor - try working at desk end! Needed a torch to find clothes in case Only 4 coat hangers

Cnrh Business - 06/11/2019 Confirmed reviews AccorHotels
« Nowhere near as good as expected »

Lack of car parking space a huge turn-off. Expecting guests to find a space elsewhere on a rainy night and drag a case through the streets is not the best way to welcome them. Check-in took a long time. Had asked for a walk-in shower cubicle if possible but NOT a wet-room. The room was spacious - but HAD a wet-room. Lighting in the room extremely dim. Beds comfortable. Breakfasts poor. Compared very badly with a recent Travelodge experience. Lunchtime pizza was badly burnt on the bottom. No time to wait for a second to be cooked and the price was taken off the bill - but, again, not a good experience. Gourmet burger was good. We did park in the hotel carpark on the 2nd day - but then found ourselves blocked in when we needed to leave by cars parking on the pavements, in restricted spaces etc. For the price paid for overnight parking it was, once again, a miserable experience. We won't be back.

Mdixon Couples - 06/11/2019 Confirmed reviews AccorHotels
« welcoming and close to centre »

Staff were very friendly at reception and at breakfast. The room was very clean and nicely decorated with super comfy beds. Also liked that we could use Tesco vouchers

Tj Couples - 05/11/2019 Confirmed reviews AccorHotels
« Friendly and efficient staff »

Pleasant enough stay, although the room was rather small and tired. Very good breakfast. Night Manager was very helpful.

Karpa S. Families - 05/11/2019 Confirmed reviews AccorHotels
« Family visiting »

Over experience service are good, Reception manager very efficient sort all problems out straight away during stay. Room very good space, but abit cold in the room.pool table only did display should be sign to inform to customer not to put the money into it,is not hotel responsibility. Break fast staff very good, vegetarian sausage re available,full fat milk, Breakfast are attentive display, good settings are nice design and lovely furniture. Swimming pool low ceiling good length but lady change room need refurbished. Definitely recommend this hotel. Ahmed reservation very much help full, friendly.

Anonymous Friends - 04/11/2019 Confirmed reviews AccorHotels
« Good rooms, pleasant on reception but cooked breakfast was cold »

Stayed for one night room was clean and bed comfy I was looking forward to breakfast as I have stayed before with work and had great food but this time the cooked breakfast was cold, there were not hot plates and food was only lukewarm under the heat lamps, also the hot water for tea formed a scum on he surface.

Couples - 04/11/2019 TripAdvisor review
« Trip to Bristol »

The Mercure hotel was really comfortable and clean. The staff at breakfast were very welcoming, efficient and polite and there was a lot of variety at breakfast, with as much as you could eat. The hotel is really quite central, by the water with a range of really good restaurants and the Hole in the Wall pub nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to leave your feedback. I was pleased to learn you found the hotel team efficient and polite. Also that our location worked well for you. regards Chris

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