Novotel Hotel Novotel Hotel

Adelaide Rockford Hotel

4.0/5 1,024 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ADELAIDE INTL APT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Clay tennis court
    • Hard tennis court
    • Outdoor tennis court
  • Bicycles rental  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BHP BILITON0.5 km / 0.31 mi EDS0.2 km / 0.12 mi SANTOS0.7 km / 0.43 mi WEST MINING CORP2 km / 1.24 mi
COCA COLA1.5 km / 0.93 mi LION NATHAN1.7 km / 1.06 mi TELSTRA0.7 km / 0.43 mi

Congress centre

ADELAIDE CONVENTION0.2 km / 0.12 mi EXHIBITION CNTR0.2 km / 0.12 mi

Your meetings and events

Adelaide Rockford Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
IMPERIAL ROOM 1 & 2 152 m2 2.8 m 180 60 80 80 140
IMPERIAL ROOM 2 45 m2 2.8 m 40 20 20 20 30
POOL DECK 80 m2 2.8 m 0 0 0 0 100
VICTORIA ROOM 54 m2 2.8 m 60 25 25 30 40
IMPERIAL ROOM 1 92 m2 2.8 m 90 40 50 50 80
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Lectern
    • Video equipment
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 80 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 1,809 reviews

Our guest reviews for Adelaide Rockford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,024 reviews
Charles C. Business - 10/10/2018 AccorHotels certified review
« Great dinner and breakfast, nice clean room, cold shower »

Turned on hot water tap for over five minutes and water remained cold. Had no choice due to time constraints but to have a cold shower. When I expressed my dissatisfaction to the concierge during the checking out process, I was told I should have rang the desk because they would have told me that the tap is incorrectly labeled ie. cold water is actually hot and hot is cold. I said if you knew this why haven't you fixed it, they said because it would cost too much money. I said I didn't care about this and was vehemently disappointed because I just had a cold shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Marion Tuck Adelaide Rockford

Linda T. Couples - 10/10/2018 AccorHotels certified review
« Convenient location »

Efficient check in and helpful reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ling T. K., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Chris M. Business - 09/10/2018 AccorHotels certified review
« Typical, easy and predictably nice »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Rachelle Couples - 08/10/2018 AccorHotels certified review
« great staff and comfortable room. »

the greeting and customer service we received when arriving was excellent. The room was very comfortable, but a couple of minor amenities missing such a shampoo but overall a great stay. Breakfast was all very good considering it was included with the very reasonable room price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachelle M., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Steve Solo - 08/10/2018 AccorHotels certified review
« Great location - personal and friendly service »

All the staff were friendly and privided great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Dan Solo - 04/10/2018 AccorHotels certified review
« Wanted a relaxing getaway night but didnt get it »

I live only 2 suburbs away. I am renovating my house and needed to get away from the noisy power tools being used and the dust. I had previously stayed at the Rockford several times over the years and had a good experience. Unfortunately when I got there it turned out the Rockford was being renovated! The only attempt to negate this was a giant teddy bear (that was ripped and coming apart at the seams) wearing a hi vis vest and drooped over the couch with a sign that read "Bear with us while we renovate..." Sorry guys but this is a joke..... Dust, plastic sheets and noisy power tools, coupled with being put 2 apartments down from a room full of noisy football players celebrating a win was garbage. I got no sleep and ended up leaving at 6AM. The room itself was clean and tidy but overall the service and presentation was a WASTE OF MONEY for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan H., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your accommodation in the form of a credit refund of $104, which will be issued to your account within the next 5 days. If we require further details from you, our front office team will be in touch shortly. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again soon. Please do not hesitate to contact me during your next visit. Sincerely, Marion Tuck Adelaide Rockford

Thank Y. V. Solo - 03/10/2018 AccorHotels certified review
« Best service from reception ever »

It was the most amazing experience received from hotel reception as a business traveler for a long time. Starting from booking, till check in and out. I have never experienced anything like the service provided from one of the colleague called "V". The care from him has made my trip so easy, and i am so much appreciated for what he is done for this time. I look forward to staying the same hotel next time while i am in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray C., We very much appreciate your comments regarding your stay at the Adelaide Rockford. I have shared your lovely comments with V which will provide encouragement to continue their good service. We recognize we are fortunate and proud to have such attentive staff who have a natural passion to go above and beyond service expectation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Tracy Couples - 02/10/2018 AccorHotels certified review

It was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Marion Tuck Adelaide Rockford

Anonymous Families - 02/10/2018 AccorHotels certified review
« Great staff and location and comfortable beds »

Great location, staff were very helpful, beds comfy and fab brekkie

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Sue T. Friends - 29/09/2018 AccorHotels certified review
« Very pleasant experience in good location »

The staff were very helpful. The rooms were very adequate. The location was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne T., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Anne K. Business - 29/09/2018 AccorHotels certified review
« mrs »

The Staff were wonderful, the food was great, the only problem was noisy guests in the next room after midnight up to about 2am on one night, I had a very bad night and was falling asleep in class the next day.

Daniel Business - 28/09/2018 AccorHotels certified review
« Brilliant »

Brilliant. Regularly stay at the Rockford. Our whole company does.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Anonymous Business - 28/09/2018 AccorHotels certified review

I'm always made to feel welcome, it's like coming home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Adelaide Rockford

Chelsea S. Friends - 28/09/2018 AccorHotels certified review
« Friendly reception and clean room »

Excellent service at the reception, greeted with smiling faces and kind words. Really makes the world of difference. Room was comfortable and bedding was soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chelsea S., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Peter D. Business - 28/09/2018 AccorHotels certified review
« excellent service and attention »

The front desk was great. Extremely friendly an helpful as was the bar staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Jean Business - 26/09/2018 AccorHotels certified review
« Excellent »

Very happy with the room and service provided Liked the "rewards" for caring for environment option Staff are very courteous and friendly Surprises on certain nights were nice too It does get very noisy on weekend nights - double/ triple glazing the window for noise control may be a thought

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shui-Jean Y., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Sally L. Business - 26/09/2018 AccorHotels certified review
« A first class luxury experience »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally T., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Lisa T. Business - 26/09/2018 AccorHotels certified review

All staff are very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa T., We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Paul J. Business - 25/09/2018 AccorHotels certified review
« Happy Stay »

Dissapointed that bar and restaurant was closed, sign of the times. Whilst the shift manager was offering to resolve, no sense in providing a bar voucher to Accor Members if the bar is closed. Suggestion is to do what Mecure in Mildura do and offer a free drink from the bar fridge. Whilst there i noted that there were others wanting to use restaurant, another suggestion if you wish to leave restaurant closed is to allow charge back from the restaurants directly across the road. Remember business people do come on a Sunday and are reliant on charge back to avoid having to submit claims that can take up to three months to get back. Food for thought

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul J., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback regarding the closure of the F&B outlets on a Sunday, your suggestions and comments will be discussed with our Restaurant Manager to review available options – once again your feedback highlights an area which we would not consider if for not receiving first hand experiences by our guests using the products and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Tuck Adelaide Rockford

Karen D. Couples - 25/09/2018 AccorHotels certified review
« Excellent very comfy bed and lovely breakfast »

Excellent very clean and lovely comfy bed walking distance to mall and delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay and the service provided by my team. I will pass on your feedback to all staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

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