Hotel - Adelaide Rockford
Novotel Hotel Novotel Hotel

Adelaide Rockford Hotel

4.0/5 1,074 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • ADELAIDE INTL APT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Clay tennis court
    • Hard tennis court
    • Outdoor tennis court
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

BHP BILITON0.5 km / 0.31 mi EDS0.2 km / 0.12 mi SANTOS0.7 km / 0.43 mi WEST MINING CORP2 km / 1.24 mi
COCA COLA1.5 km / 0.93 mi LION NATHAN1.7 km / 1.06 mi TELSTRA0.7 km / 0.43 mi

Congress centre

ADELAIDE CONVENTION0.2 km / 0.12 mi EXHIBITION CNTR0.2 km / 0.12 mi

Your meetings and events

Adelaide Rockford Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
IMPERIAL ROOM 2 45 m2 2 m 40 20 20 20 30
VICTORIA ROOM 54 m2 2 m 60 25 25 30 40
POOL DECK 80 m2 2 m 0 0 0 0 100
IMPERIAL ROOM 1 92 m2 2 m 90 40 50 50 80
IMPERIAL ROOM 1 & 2 152 m2 2 m 180 60 80 80 140
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 80 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,221 reviews

Our guest reviews for
Adelaide Rockford

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,074 reviews
Rachael O. Friends - 08/08/2019 AccorHotels review
« Worse sleep of my life. »

I was upgraded to a superior room from a standard room with 2 queen beds. I heard upgrade & excitedly agreed. Worse decision i could of made. The room had 2 tiny single beds whixh were extremely hard & unconfortable. An upgrade should be a positive expereience not the opposite. Worse sleep Ive ever had!! Very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael, Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand a Standard Queen room was originally booked with 2 queen beds and our reception team advised you of an upgrade to our Superior King room with 2 king singles prior to arrival? I apologize that you felt this room was not an upgrade and the beds were 'hard and uncomfortable'. Bed comfort is a combination of personal taste and individual needs and it is difficult to provide the perfect bed on all occasions. It's disappointing to read about your experience as we're usually highly praised for bed comfort in this room type. I will retain your feedback and provide to purchasing for future evaluations. We firmly advocate for our guests to reach out to us if they do encounter a problem in live time to allow us the opportunity to make amends, it is not pleasant for either our guests or us to fall short of expectation. We appreciate you sharing your concerns and it is our hope that we may be provided with a future occasion to serve you better. Sincerely, Marion Tuck Adelaide Rockford

Craig Business - 08/08/2019 AccorHotels review
« Noisy »

Understand that you are renovating but prior notice would have helped. Jack hammer noise until 6pm that vibrated up to the 3rd floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Please accept my sincere apologies for the noise disruption during your stay. Upon investigation of your experience, we found an anomaly with our procedure for contractors which enabled a breach of the 4.30pm curfew. We have addressed the issue with the contractors and reinstated procedures to ensure it will not reoccur. I am so sorry for the disruption, I appreciate this does not help your experience however I can prevent inconvenience to future guests. We hope to be able to provide you with state of the art facilities the next time you visit us. Sincerely, Marion Tuck Adelaide Rockford

Alfred Business - 08/08/2019 AccorHotels review
« Great Staff »

I had a great stay in reference to the Room and all Staff members The ONLY issue I had was the quality of the food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alfred, Thank you for taking the time to provide feedback regarding your recent stay. I was sorry to read your dining experience was disappointing, whilst I cannot change your recent experience, I would like to assure the feedback will be followed up with our chef to achieve an increased positive outcome for our guests dining experience. I thank you for providing fair and honest feedback, your comments in relation to the room and service provided by the Rockford team provide me with the hope that all is not lost, we simply need to ensure our product and service is maintained at 4 star standard in all areas of our business. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly and allow me to personally welcome you back and ensure your visit is enjoyable and of the highest standard. Marion Tuck Adelaide Rockford

Shirley L. Couples - 06/08/2019 AccorHotels review
« Shirley L. »

The room was very nice and clean. The staff were competent and courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion Tuck Adelaide Rockford

Anonymous Couples - 05/08/2019 AccorHotels review
« Facilities were comfortable and staff were friendly »

We only really used the room , were a little disappointed that there weren't extra towels left in the room and no shower cap for my wife, Overall the room was clean and everything worked well The Accor membership certainly didn't assist with anything and wasn't even acknowledged on arrival , unlike other hotels i've stayed at around the world. I also thought ( maybe wrong but on arrival i was expecting a bottle of champagne , i thought a read that in the booking , again i might be incorrect , but if correct that wasn't available

Anonymous Couples - 05/08/2019 AccorHotels review
« Looking forward to seeing the renovations completed »

We have stayed here a number of times and always enjoy our stay. We had the buffet breakfast and were a little disappointed that all of the hot food was cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristi, Thank you for taking the time to provide feedback regarding your recent stay. I can reassure you your feedback has been followed up with the food & beverage team regarding the buffet breakfast. and with the individual staff concerned and existing procedures have been reinstated. I thank you for providing fair and honest feedback, your comments in relation to your previous visits provide me with the hope that all is not lost, we simply need to ensure our product and service is maintained at 4 star standard in all areas of our business. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly and allow me to personally welcome you back and ensure your visit is enjoyable and of the highest standard. Marion Tuck Adelaide Rockford

Ian Business - 04/08/2019 AccorHotels review
« Nice hotel, but some renovations going on »

The hotel was very adequate, but there are some renovations going on, with the associated noise, and disruption around reception. To be fair, the noise was only during work hours, and the staff were very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for taking the time to share your feedback and thank you for your patience and understanding during renovations. We hope to be able to provide you with state of the art facilities the next time you visit us. Kind regards, Marion Adelaide Rockford

John C. Couples - 04/08/2019 AccorHotels review

Was a little disappointed that it was under renovation and had no idea about this at time of booking. Also room 202 needs a new latch as it could be opened once it was closed. Latch didn't pop out properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to provide feedback regarding your recent stay. Our mission has always been to maintain as much transparency as possible throughout the process of refurbishment with the notification process well in advance of the works. Notifications included communication to key internet partners & agents together with communications on our email signatures & reservation confirmation letters. We are extremely sorry you were not aware of the renovations. We will conduct a full audit of our communication platforms to ensure our guests are well informed of the progression of renovations and provide them with a choice to maintain or re-direct their booking. While I acknowledge this does not improve your experience in any way it assists us in ensuring such a repeat experience is prevented. Once again thank you for advising me of your concerns, we hope to be able to provide you with state of the art facilities the next time you visit us. Sincerely, Marion Tuck Adelaide Rockford

Pep P. Couples - 04/08/2019 AccorHotels review
« Average »

Average, no microwave. Too many ts and cs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pep p., Thank you for taking the time to tell us about your experience at the Adelaide Rockford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marion Tuck Adelaide Rockford

Anonymous Solo - 03/08/2019 AccorHotels review
« Boring »

I wanted a relaxing night alone away from the kids, watching some tv. However the Tv had barely anything to watch or the options to buy extra movies. The music channel didnt work, so it was a bit boring for me, not sure ill do this again. There was also hair bands on the ground, so its possible the floor cleaning wasnt done well.

Neville D. Business - 01/08/2019 AccorHotels review
« Mr »

2 nights stay

David T. Business - 01/08/2019 AccorHotels review
« Nice room. Hidden costs »

I travel to Adelaide regularly for business. First time at the Rockfort. The hotel is located in a convenient area and appeared to have a good rate. They are doing some renovations at the moment so reception is in the bar area temporarily. Was met with a friendly and helpful staff. The room was a pleasant surprise at their nightly rate. Very roomy and comfortable. Unfortunately I was near the lift and could hear it run all night. Otherwise, perfect for a short business stay. My only complaint is that breakfast and incidentals were expensive and a bit average. I ended up paying a similar amount per day as I normally pay in one of the more luxury hotels. I would stay here again but would likely choose one of the other city hotels when they offer a good corporate rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to provide feedback regarding your recent stay. We're pleased you enjoyed your stay and the service provided by the team. I apologize for any lift noise during your stay. We are able to add notes to your personal profile to ensure any future bookings are allocated away from the lift. Thank you for your feedback regarding the incidental charges, this will be followed up with management teams. Once again thank you for advising me of your concerns, should you visit Adelaide again in the near future I urge you to contact me directly to discuss a corporate rate. We hope to be able to provide you with state of the art facilities the next time you visit us. Kind regards Marion Tuck Adelaide Rockford

Peter W. Couples - 30/07/2019 AccorHotels review
« Location good. Pleasant stay, but with issues. »

I was not made aware that my stay would be impacted by renovations taking place. I would have chosen a different location. On arrival the room on the second floor was well presented however the refrigerator was not functioning. The faulty refrigerator was not rectified until the following day. No alternative was offered. No available parking, however, reception was very helpful and arranged alternative parking which was satisfactory. It can be a little noisy late into the evening due to revellers but not too inconvenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to provide feedback regarding your recent stay. Our mission has always been to maintain as much transparency as possible throughout the process of refurbishment with the notification process well in advance of the works. Notifications included communication to key internet partners & agents together with communications on our email signatures & reservation confirmation letters. We are extremely sorry you were not aware of the renovations. We will conduct a full audit of our communication platforms to ensure our guests are well informed of the progression of renovations and provide them with a choice to maintain or re-direct their booking. While I acknowledge this does not improve your experience in any way it assists us in ensuring such a repeat experience is prevented. Once again thank you for advising me of your concerns, we hope to be able to provide you with state of the art facilities the next time you visit us. Kind regards Marion Tuck Adelaide Rockford

Virginia T. Business - 29/07/2019 AccorHotels review
« Fantastic in every sense, customer service and meals. »

To be honest, it was V in your reservations team who made our group booking absolutely smooth and seamless. Nothing was a bother and he went above and beyond in his service to us. We will definitely book all our future accommodation at the Rockford. Great location. Lovely meals. No, the meals were amazing, high five to the chef!! Full of flavor and taste. Quality and quantity was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia Thank you for your feedback regarding your recent stay with us at Adelaide Rockford. I am pleased that you have enjoyed your stay, especially the meals and the friendly service provided. I will pass on your lovely comments to V and the Rockford team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Marion Tuck Adelaide Rockford

K E. Couples - 29/07/2019 AccorHotels review
« It was a pleasant experience »

The rooms were clean. The staff were very helpful. The food was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marion Tuck Adelaide Rockford

Annewilliams Business - 29/07/2019 AccorHotels review
« friendly staff clean room comfy bed »

friendly staff, clean room and comfy bed. Bathroom a bit dated would like a shower cap and there was a bit of noise being located next to the lift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne-Marie, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marion Tuck Adelaide Rockford

Shanshan W. Couples - 28/07/2019 AccorHotels review
« The room is good, but the service is terriable »

I have never made any compliants so far, but I want to make a complaint with Adelaide Rockford's services. Especially with the resturant. I will make a formal email complaints including all the details. If it was not because such a terriable experience I would never write a complaint. Really disappointed.

Paul R. Business - 27/07/2019 AccorHotels review
« Great helpful staff »

Being a regular stayet I enjoy the familiarity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Adelaide Rockford. It is always a pleasure to receive positive feedback and we're pleased you enjoy your stay with us! We'll see you again soon. Sincerely, Marion Tuck Adelaide Rockford

David B. Couples - 24/07/2019 AccorHotels review
« Great clean room slept well »

Nice stay had tea in the spice bar both nights , car park was also very handy we will stay again, also thanks to Sharon Martin for her assistance.

Anonymous Business - 24/07/2019 AccorHotels review
« renovations getting done so were some inconvenience »

renovations getting done so were some inconvenience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean, Thank you for taking the time to share your feedback and thank you for your patience and understanding during renovations. We hope to be able to provide you with state of the art facilities the next time you visit us. Sincerely, Marion Tuck Adelaide Rockford

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates