Hotel - Novotel Hong Kong Nathan Road Kowloon
Novotel Hotel Novotel Hotel

Novotel Hong Kong Nathan Road Kowloon Hotel

4.0/5 5,732 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • French
    • Korean
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Outdoor tennis court  (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

All guests can enjoy free Wifi in our rooms and public areas up to 8 devices.

Hotel location

Companies and event centres nearby

Company

China Light n Power2 km / 1.24 mi Midea Electric Ltd2 km / 1.24 mi PCCW Ltd8 km / 4.97 mi Smartone Mobile8 km / 4.97 mi
Decathlon Produc2 km / 1.24 mi Mitsubishi Electric5 km / 3.11 mi Sanyo Electric Ltd10 km / 6.21 mi

Congress centre

HKCEC3 km / 2 mi

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Our 389 room hotel offers 5 room types. Family rooms are now available for up to 4 adults and 2 children. Accommodation and buffet breakfast are free for up to two children under the age of 16 staying in the same room as their parents.

  • 389 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 45 connecting rooms
  • Extra bed in room for child
  • Extra Bed/Rollaway Bed
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,251 reviews

Our guest reviews for
Novotel Hong Kong Nathan Road Kowloon

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,732 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Family - 16/09/2019 TripAdvisor review
« Good location »

The location of the hotel is good. It is very near to Jordan metro station. Breakfast can be improved. My daughters loved the bath tub. We seem to see mosquito in the room. Yoko Leung, the manager was very helpful to us. Thanks for her understanding.

Business - 15/09/2019 TripAdvisor review
« helpful reception and good night rest »

Mr Fu at the reception was very helpful at my checking in and helped solved my difficulties i encountered in searching for some meeting addresses in Hong kong. The room i asked for was clean and very quiet which ensured i get properly rested.

Couples - 15/09/2019 TripAdvisor review
« Excellent accommodation. Exceptional service. »

After an early morning arrival into Hong Kong my wife and I were very fortunate to be provided with early access to our room on the 15th Premier floor. We were very impressed with the check in process facilitated by Garry Or. He was very polite and efficient in his role - even to showing us to our room. We have enjoyed staying at this property before, and our room on this occasion was also presented in an immaculate condition. The breakfast buffet was quite good in terms of quality and range of food offered. We would like to especially record our appreciation of the friendly Premier floor staff, Yoko Leung and Katherine. They easily engaged with us in relation to our journey and were quick to offer any additional assistance that may enhance our stay in Hong Kong. As Accorplus members we were very impressed with the exceptional service they provided throughout our stay.

Family - 13/09/2019 TripAdvisor review
« Pre-cruise stay »

We selected the Novotel Nathan Road Kowloon based on our previous experience with the Novotel brand and desire to stay in relative close proximity to the Kai Tak cruise terminal. The Novotel is a good quality establishment on Nathan Road with easy access to the MTR and close to local markets for those who wish to do some shopping with both tourists and locals. Rooms are comfortable, well maintained and quiet. The hotel restaurant is large and the food excellent, with a spacious bar area nearby. For those who need to get to the cruise ship terminal it is a 15 minute taxi ride. I would happily stay here again.

Barry Business - 11/09/2019 AccorHotels review
« good location »

general 4 star hotel. no amenity welcome as a platinum tier, in Asia elsewhere have always been offered. food in club lounge nothing exciting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay however I am sorry that the team has missed the welcome amenities for you; please accept my apologies. Your feedback around the food in the lounge is well noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Janet Y. Couples - 10/09/2019 AccorHotels review
« Service with excellence »

Conveniently located, exceptional staff, all requests were met to our satisfaction. Facilitated our desire. Room upgrade upon request due to plumbing issues. No fuss made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects. Our team will delight to read such a wonderful comment from our valued guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Best regards, Yoko Leung Guest Services Manager

Michael G. Couples - 10/09/2019 AccorHotels review
« unhelpful »

disinterested staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that you found the staff disinterested and not helpful. I have covered your feedback with the team as form of encouragement to improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Jeffrey Business - 10/09/2019 AccorHotels review
« Very Comfortable Hotel »

I always stay at the Novotel Nathan Road. The location is 5 minutes from Jordan subway and 15 minutes walk to the highspeed train to Guangzhou and Shenzhen. The rooms are small, but normal for HK, they are well appointed and have everything you need. The staff are really nice and friendly, Katherine and Cathy really went out of their way to make sure I got a good room and access to the club lounge on the 15th floor. Stay here and you won't be dissapointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from Katherine and Cathy. I will share your comments with our team who will be delighted to read such wonderful comments from our Platinum Le Club members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Best regards, Yoko Leung Guest Services Manager

Anonymous Business - 09/09/2019 AccorHotels review

Staff was very friendly and extremely forthcoming and helpful. The room however needs updating: The shower head needs replacing. The water was coming out irregularly and in all directions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your positive feedback around the staff, however, your feedback around the room condition is well noted for improvement. I will have the shower head replaced within the room to prevent any further issues for our future guests; thank you for your comments. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Willem K. -. 3. Couples - 09/09/2019 AccorHotels review
« Novotel Nathan Road »

We hhave been using Natan Road Novotel for the fair in Hongkong since 8 years now. This year we were vey disappointed - the hotel looks run down a bit - all (decoration - rooms - service - friendliness - for) is less then we have been used too. Friendly lady in the lounge tries to save what she cans .. but not good overall. We had to change our room in the middle of the night due to fungus smell coming out of the airco.. my wife and myself both got almost sick and chocked... and although we were already in our bed .. we would not stand to stay... change was made and other room was okay - service in the lounge - times and food - is less then before - the bar in the lobby - personal is not friendly ... and attentive... therefor the prices are relatively high! all ion all we had a negative experience - and we will need to find an alternative in Hongkong for the next year -

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willem, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that you have not enjoyed your stay on this occasion and had to room move; please accept my apologies. Your feedback around overall room standard is well noted for improvement. I have also shared your feedback with bar and kitchen team for improvement; once again please accept my apologies for the experience being less than expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Gary M. Couples - 05/09/2019 AccorHotels review
« A pleasant stay »

Nice atmosphere with a good clean room. Service was good as was the food but found it difficult to book the restaurant at night as there was a special on for seafood,and as an accor member I was disappointed that I only ate at the bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from staff and the room cleanliness. I am sorry to read your disappointment in relation to the restaurant. Unfortunately, the restaurant is very popular as it provides a value for money buffet and is usually booked well in advance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Chris E. Couples - 05/09/2019 AccorHotels review
« Dirty / black mould »

We arrived and I needed to use toilet in reception and it was disgustingly filthy, then are room had black mould in shower, around air con vent and on walls in some areas they came to clean so we had to leave the room and then charged me $13 to have a coffee whilst I waited I mentioned toreception that the coffee should of been free for our inconvenience to no avail .I would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Nathan Road Kowloon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry to read that we have let you down on more than one occasion during your stay in relation to cleanliness. Both your feedback around the room that the toilets have been forwarded to the departments to take corrective actions. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel McKeown General Manager

Susan P. Couples - 04/09/2019 AccorHotels review
« Very happy, wonderful customer service »

After a tiring flight and the current protesters making our way to the hotel was a lengthy process. Cathy and all the staff were wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff and Cathy. I will share your comments with my team who will be delighted to read your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Dodd Families - 03/09/2019 AccorHotels review
« Friendly and helpful staff. Enjoyable stay. »

Very pleased with the upgrade at a difficult time in Hong Kong. Good to feel valued as a Silver member. Rooms comfortable and good value. All staff we dealt with very helpful and friendly. Disappointed our son's panda soft toy from Chengdu was never found. It was left in the room and was clearly disposed of or acquired by one of the housekeeping staff. Spoiled an otherwise excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dodd, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially the upgrade from the team due to you Le Club status; thank you for your loyalty. I am sorry to hear that your son's toy was not recovered; please accept my apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Kelly Couples - 01/09/2019 AccorHotels review
« Mrs »

We had a great stay, staff were friendly and accommodating treated everyone with respect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you happy with the hospitality provided by our staff. Please be assured that I will share your compliments with the rest of the team to encourage them to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

João Solo - 01/09/2019 AccorHotels review
« Enjoyable moment! »

Courtesy of the staff; room decor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joao, Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Dvision Manager

John Couples - 01/09/2019 AccorHotels review
« Great short stay »

Very good experience. Excellent staff and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and our service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

L. Families - 30/08/2019 AccorHotels review
« Perfect base for a short visit to experience Hong Kong »

Normal excellent Novotel accommodation and friendly help to allow early check in and late check out to help fit with flight times

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for taking the time to complete a guest satisfaction questionnaire following your recent stay with us. It is always a pleasure for us to know that you had a great time and service has exceeded your expectations. We would be sure to share your wonderful comments to motivate our staff to keep up with the good work. Thank you for your continuous support and look forward to welcoming you back to Novotel on your next Hong Kong visit. Yours Sincerely Iris So Rooms Division Manager

Davide Couples - 28/08/2019 AccorHotels review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Davide, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Gary Couples - 28/08/2019 AccorHotels review
« Nice hotel except location »

Very good, nice rooms and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Nathan Road Kowloon. I am happy to hear you enjoyed your stay in all aspects, specially service from our staff. I will share your comments with my team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back to Novotel Hong Kong Nathan Road Kowloon. Kind Regards, Daniel McKeown General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates