Hotel - Novotel Lugano Paradiso
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Novotel Lugano Paradiso Hotel

4.0/5 744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACER EUROPE8 km / 4.97 mi BANCA BSI4 km / 2.49 mi CERBIOS PHARMA4 km / 2.49 mi GINSANA9 km / 5.59 mi HELSINN1 km / 0.62 mi INTERPIPE0.1 km / 0.06 mi VF EUROPE18 km / 11.18 mi
B-SOURCE8 km / 4.97 mi BANCA CORNER1 km / 0.62 mi CREDIT SUISSE0.2 km / 0.12 mi GUESS8 km / 4.97 mi IMERYS22 km / 13.67 mi MICHAEL KORS8 km / 4.97 mi

Congress centre

PALAZZO CONGRESSI1.6 km / 0.99 mi

Exhibition centre

CENTRO ESPOSIZIONI3 km / 1.86 mi

Your meetings and events

Novotel Lugano Paradiso Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARIS 54 m2 2 m 40 26 20 30 30
MILANO 56 m2 2 m 40 20 16 24 30
LUGANO 66 m2 2 m 40 26 20 30 30
PARIS+MILANO+LUGANO 176 m2 2 m 120 80 60 80 80
    • Flipchart
    • Soundproof
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,661 reviews

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 744 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kc Couples - 11/09/2019 AccorHotels review
« Fantastic room and great hotel staff »

Enjoyed the stay thoroughly with great service from hotel staff. Convenient location with bus and train services to Lugano central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Erwin Business - 09/09/2019 AccorHotels review
« Exceptional Experience, love to come back again »

the room is very comfortable, breakfast is nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the nice review of our Hotel. We are glad that you enjoyed your stay and hope to welcome you very soon again. Kind regards Christian Schreiner General Manager

Matt Business - 05/09/2019 AccorHotels review
« Nice room and good breakfast! »

Friendly staff, perfect location close to the lake, modern clean room, high quality breakfast = always again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Baikonur Family - 04/09/2019 TripAdvisor review
« Great great hotel »

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baikonur, grazie for this beautiful and great review that you posted for Novotel Lugano Paradiso and his Staff. I am honored to read those lines of compliments and we hope to welcome you back soon again. Thank you for your booking @ Novotel! Sunny regards Christian S. & Team

Glenn R. Families - 02/09/2019 AccorHotels review
« Excellent modern hotel »

An excellent modern hotel with very friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for the great review of our hotel. We are glad that you and your Family enjoyed your stay and hope to welcome you again very soon. Kind regards from Paradiso Christian Schreiner General Manager

Chris L. Families - 26/08/2019 AccorHotels review
« Super hotel »

Very impressed with this hotel.Spacious,clean hotel with a swimming pool which is a real bonus!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Sumit Families - 19/08/2019 AccorHotels review
« Great family Stay »

It was a short stay in Lugano and preferred the Novotel due to its central location. The hotel is very nice, staff very helpful and perfect for family with kids. Great breakfast as well. My kids loved the push scooters available for rent at the reception for free as they drove it around the lake. Would definately return when in Lugano next.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Jecastille Families - 19/08/2019 AccorHotels review
« confortable »

Escale entre VENISE ET ZURICH

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Lugano Paradiso. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes également désolés de constater que ce n’était même pas la double upgrade à la hauteur de vos attentes: en fait, même si vous avez réservé deux chambres supérieures, vous avez reçu deux executive aussi communicants qui ne sont même pas disponibles online et que nous conservons toujours pour nos meilleurs clients. Malheureusement, au moment du check-out, sa carte ne permettait pas de payer avec "burn with points" et pour cela, notre employé à la réception ne pouvait pas facturer plus de 2 000 points. J'ai personnellement appelé la hotline pour l'activer maintenant. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Felice Casafina Assistant Manager

Traveller Families - 18/08/2019 AccorHotels review
« Fantastic experience at Novotel Lugano »

Very friendly and helpful staff, good location and excellent facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Hadeel Families - 18/08/2019 AccorHotels review
« We will surely come back »

We really enjoyed our short stay. The hotel is modern, the staff are friendly, nice breakfast, clean swimming pool, clean and nicely furnished rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Vivian V. Families - 18/08/2019 AccorHotels review
« Great location and clean hotel »

We Really enjoyed our stay here. This was our 2nd stay in 2 months. Hotel is centrally located. Room was comfortable and breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback from a Loyal guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner Management

Anonymous Families - 15/08/2019 AccorHotels review
« Everything was great and a breakfast was delicious. »

People in reception are very compliant , swimming pool very beautiful .... everything perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora Bubic, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Esam A. Families - 12/08/2019 AccorHotels review
« Nice hotel and satisfied with the hotel management »

Nice hotel with the good facilities and excellent managements

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the nice review of our hotel. We are glad that you and the Family enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager & Team

Cristina Families - 12/08/2019 AccorHotels review
« Great hotel stay for a family! »

Loved the spacious room for us and our two kids. The staff is very helpful, the breakfast buffet is very nice and the pool great and heated. The only minor remark is about the checkout: we had to leave by noon even if on Sundays we should be able to stay a bit later. As it was a major holiday "cross-over" weekend in Europe it's understandable but a bit more information at check-in would be appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme C., Thank you for the nice review of our hotel and sorry for the first generic Email sended:-) We are glad that you enjoyed your stay even if the late check-out was not possible to the date of your overnight please apologies the issue nevertheless as you know the hotel was fully booked during this period we are in summer and it is a busy period so that it was not possible. Thank you again for your booking Novotel Paradiso and hope to welcome you and your Family again for one of your next stop over in our Hotel. We wish you a nice Summertime Christian Schreiner General Manager

Anonymous Families - 08/08/2019 AccorHotels review
« Great hotel & service! »

We enjoyed our stay here. Staff was friendly and helpful. Pool was nice for kids. Breakfast was delicious. I can’t say enough good things. If we ever go to Lugano again, we will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Simon B. Families - 07/08/2019 AccorHotels review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Management

Derek W. Families - 05/08/2019 AccorHotels review

Excellent service from the staff and good facilities. First welcome at reception was very informative and helpful and being shown to our room was a nice personal touch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for the friendly review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you soon again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner Management

Anonymous Families - 31/07/2019 AccorHotels review
« excelent »

Staff was kind, quickly check in , very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme B., thank you for the kind review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner General Manager

Anonymous Business - 24/07/2019 AccorHotels review
« fantastic place »

great experience. fantastic staff. courteous and friendly. spacious rooms, and very comfortable beds. will definitely stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon Sunny regards Christian Schreiner General Manager

Tore L. Families - 23/07/2019 AccorHotels review
« Very good »

Hi the Stay was very good, Rooms and facilities was at the high standards as expected. The only minus was that we where told that there were possibility for Charging our Tesla. That was not the case. To Charge an Electric car like that you need another solution. That might be something to consider. https://www.tesla.com/charging-partners

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Referent to charge the car in the undergroung of one Hotel represent so many investment due to the security reasons from the Fire Police but there are more than 10 Supercharger near our hotel in Melide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a good trip and some nice Holiday's Sincerely, Christian Schreiner General Manager

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