Hotel - Novotel Lugano Paradiso
Novotel Hotel Novotel Hotel

Novotel Lugano Paradiso Hotel

4.0/5 737 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Solarium  (Nearby)
  • Tennis  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
    • Water skiing (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-00:00
    • Opening hours : Week-end 07:30-00:00

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ACER EUROPE8 km / 4.97 mi BANCA BSI4 km / 2.49 mi CERBIOS PHARMA4 km / 2.49 mi GINSANA9 km / 5.59 mi HELSINN1 km / 0.62 mi INTERPIPE0.1 km / 0.06 mi VF EUROPE18 km / 11.18 mi
B-SOURCE8 km / 4.97 mi BANCA CORNER1 km / 0.62 mi CREDIT SUISSE0.2 km / 0.12 mi GUESS8 km / 4.97 mi IMERYS22 km / 13.67 mi MICHAEL KORS8 km / 4.97 mi

Congress centre

PALAZZO CONGRESSI1.6 km / 0.99 mi

Exhibition centre

CENTRO ESPOSIZIONI3 km / 1.86 mi

Your meetings and events

Novotel Lugano Paradiso Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PARIS 54 m2 2 m 40 26 20 30 30
MILANO 56 m2 2 m 40 20 16 24 30
LUGANO 66 m2 2 m 40 26 20 30 30
PARIS+MILANO+LUGANO 176 m2 2 m 120 80 60 80 80
    • Flipchart
    • Soundproof
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 96 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 AccorHotels Rating 2,619 reviews

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 737 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Sumit Families - 19/08/2019 AccorHotels review
« Great family Stay »

It was a short stay in Lugano and preferred the Novotel due to its central location. The hotel is very nice, staff very helpful and perfect for family with kids. Great breakfast as well. My kids loved the push scooters available for rent at the reception for free as they drove it around the lake. Would definately return when in Lugano next.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Jecastille Families - 19/08/2019 AccorHotels review
« confortable »

Escale entre VENISE ET ZURICH

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Lugano Paradiso. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes également désolés de constater que ce n’était même pas la double upgrade à la hauteur de vos attentes: en fait, même si vous avez réservé deux chambres supérieures, vous avez reçu deux executive aussi communicants qui ne sont même pas disponibles online et que nous conservons toujours pour nos meilleurs clients. Malheureusement, au moment du check-out, sa carte ne permettait pas de payer avec "burn with points" et pour cela, notre employé à la réception ne pouvait pas facturer plus de 2 000 points. J'ai personnellement appelé la hotline pour l'activer maintenant. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Felice Casafina Assistant Manager

Traveller Families - 18/08/2019 AccorHotels review
« Fantastic experience at Novotel Lugano »

Very friendly and helpful staff, good location and excellent facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Hadeel Families - 18/08/2019 AccorHotels review
« We will surely come back »

We really enjoyed our short stay. The hotel is modern, the staff are friendly, nice breakfast, clean swimming pool, clean and nicely furnished rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Vivian V. Families - 18/08/2019 AccorHotels review
« Great location and clean hotel »

We Really enjoyed our stay here. This was our 2nd stay in 2 months. Hotel is centrally located. Room was comfortable and breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback from a Loyal guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner Management

Anonymous Families - 15/08/2019 AccorHotels review
« Everything was great and a breakfast was delicious. »

People in reception are very compliant , swimming pool very beautiful .... everything perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signora Bubic, Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Esam A. Families - 12/08/2019 AccorHotels review
« Nice hotel and satisfied with the hotel management »

Nice hotel with the good facilities and excellent managements

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for the nice review of our hotel. We are glad that you and the Family enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager & Team

Cristina Families - 12/08/2019 AccorHotels review
« Great hotel stay for a family! »

Loved the spacious room for us and our two kids. The staff is very helpful, the breakfast buffet is very nice and the pool great and heated. The only minor remark is about the checkout: we had to leave by noon even if on Sundays we should be able to stay a bit later. As it was a major holiday "cross-over" weekend in Europe it's understandable but a bit more information at check-in would be appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme C., Thank you for the nice review of our hotel and sorry for the first generic Email sended:-) We are glad that you enjoyed your stay even if the late check-out was not possible to the date of your overnight please apologies the issue nevertheless as you know the hotel was fully booked during this period we are in summer and it is a busy period so that it was not possible. Thank you again for your booking Novotel Paradiso and hope to welcome you and your Family again for one of your next stop over in our Hotel. We wish you a nice Summertime Christian Schreiner General Manager

Anonymous Families - 08/08/2019 AccorHotels review
« Great hotel & service! »

We enjoyed our stay here. Staff was friendly and helpful. Pool was nice for kids. Breakfast was delicious. I can’t say enough good things. If we ever go to Lugano again, we will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Simon B. Families - 07/08/2019 AccorHotels review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner Management

Derek W. Families - 05/08/2019 AccorHotels review

Excellent service from the staff and good facilities. First welcome at reception was very informative and helpful and being shown to our room was a nice personal touch

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for the friendly review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you soon again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner Management

Anonymous Families - 31/07/2019 AccorHotels review
« excelent »

Staff was kind, quickly check in , very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mme B., thank you for the kind review of our hotel. We are glad that you and your Family enjoyed the stay and hope to welcome you again for one of your next trip to Switzerland and to Paradiso. Kind regards Christian Schreiner General Manager

Anonymous Business - 24/07/2019 AccorHotels review
« fantastic place »

great experience. fantastic staff. courteous and friendly. spacious rooms, and very comfortable beds. will definitely stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your friendly review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon Sunny regards Christian Schreiner General Manager

Tore L. Families - 23/07/2019 AccorHotels review
« Very good »

Hi the Stay was very good, Rooms and facilities was at the high standards as expected. The only minus was that we where told that there were possibility for Charging our Tesla. That was not the case. To Charge an Electric car like that you need another solution. That might be something to consider. https://www.tesla.com/charging-partners

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I Referent to charge the car in the undergroung of one Hotel represent so many investment due to the security reasons from the Fire Police but there are more than 10 Supercharger near our hotel in Melide. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a good trip and some nice Holiday's Sincerely, Christian Schreiner General Manager

Atef Families - 21/07/2019 AccorHotels review
« Mr. »

The location was good, but the front disc emp0loyees are not respecting the gests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. In order to understand the issue could you please explain the reason of your disagreement with our reception staff as it is not written in your comment, this could help us to analyse the situation of your claim and to performed for a better service. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Christian Schreiner General Manager

Family - 20/07/2019 TripAdvisor review
« Novotel at its best »

Easy to access the territory and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Cold non-alcohol mojito at the reception for the quests. Room is new and spacious. Beds are comfy incl. the ones for kids. Nice bar and outdoor area with swimming pool and eating tables. Slept well. Breakfast – one of the best comparing with other Novotels visited. Hotel staff took 30 CHF deposit for Europe-Swiss electric socket adapter, in ~20 years never happened at any Swiss hotel. However, money returned to the card same moment when unblocked. Will come again.

Our hotel has responded to the review
Our hotel has responded to the review

Gentile romansuchkov, thank you very much for taking your time to write a review of your experience with us. I am delighted to read that you had a great stay and we look forward to welcoming you back in the near future. Sunny regards A presto! Christian S.

Sue O. Business - 18/07/2019 AccorHotels review
« It's a pleasure to complete your survey ! »

As a frequent business traveller it is always nice to be personally welcomed back - and the Novotel Team have this nailed ! I got my usual, authentic, happy welcome at reception, in the bar and at breakfast - you get the team you deserve, they look happy. Well done Novotel Leadership Team !

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUE O., just to send you a big thank you for this beautiful review that I share with the team! We wish you a sunny Weekend and hope to have you back soon. Best regards Christian Schreiner & Team

Couples - 18/07/2019 TripAdvisor review
« Good location with nice modern rooms »

I chose the hotel because of its good location in Lugano Paradiso. The rooms are nice and modern, much better than at many Novotels I've stayed at before. Breakfast is great with a good variety. There is also a pool but there are not enough sunbeds (around 16 only) and not much sun as there are high building around the pool area. Better to go to a nearby lido and enjoy the lake if you are looking for a tan. Parking is convenient and staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabitennis, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay with us. We hope to welcome you back again for one of your next visit to Paradiso in our hotel and wish you a nice Summertime. Sunny regards Christian S.

Kilian Families - 15/07/2019 AccorHotels review
« Great short stay »

friendly staff, nice room, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with the Family and hope to welcome you again very soon. We wich you a nice summertime A presto! Christian Schreiner Direttore

Anonymous Couples - 15/07/2019 AccorHotels review
« Not as great it could be for such a standing expectation »

We arrived, payed almost 300 francs for a ordinary ugly in Lugano paradizio. We had to paies 20 francs for the parking, wait for elevator due to busy and very slow / narrow capacity for a 7 floor building. Breakfast was noisy and swimming pool under the shadow all morning, where as city center is not so close. The worse is the view on the windows full work in progress building landscape for a superior room. We will not come and will not recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to share your feedback. We are sorry that you dind't appreciated at all our Novotel Lugano Paradiso. It is through that we are in the city center of Paradiso 1.2Km from Lugano City the walking distance along the beautifull Lac promenade is 15 Minutes or by the Bus witch you can catch 20 meters beside the hotel entrance and "Free of Charges" it takes less than 4 minutes". You get for your stay an executive room on the 6th floor please apologies for the view nevertheless as mentioned before we are in the city center of Paradiso and for unfortunately not alone as building. During summertime and weekends we have the great chance to be one of the favorite hotel in Lugano for Families as the Novotel chain is well known for his special Family policies so that during your stay the hotel was fully booked with major part of Family's. We wich you a nice summertime and hope to get you back on a quiter period for one of your next stay in Switzerland and in Paradiso Kind regards Christian Schreiner General Manager

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