Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 614 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MERANTI 1 84 m2 3.8 m 150 50 0 75 70
MERANTI 2 156 m2 3.8 m 300 50 0 100 160
MERANTI 3 84 m2 3.8 m 150 50 0 75 70
MERANTI GRAND BALLROOM 324 m2 3.8 m 600 150 0 250 300
JELUTUNG 56 m2 2.4 m 75 25 0 40 40
PULAI 35 m2 2.4 m 30 18 0 18 30
RAMIN 112 m2 2.4 m 150 50 0 75 70
RAMIN 1 56 m2 2.4 m 75 25 0 40 40
RAMIN 2 56 m2 2.4 m 75 36 0 36 0
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,598 reviews

Our guest reviews for Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 614 reviews
Anna R. Couples - 12/03/2019 AccorHotels certified review
« Clean and strategic area »

Clean and spacious room. There is a mall nearby so it is very easy to reach in case we need anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Anna R. We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Front Office Manager

Rido Business - 11/03/2019 AccorHotels certified review
« good not bad »

the hotel is clean and comfortable,the food is varied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rido , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Francis G. Business - 10/03/2019 AccorHotels certified review
« Average »

Room and facility was little run down. Need to be renovated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francis Edhi G. , MR Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry Front Office Manager

Ibu V. Friends - 09/03/2019 AccorHotels certified review
« amazing »

nice and amazing services provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear calista , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Rayanda B. Friends - 09/03/2019 AccorHotels certified review
« All the best »

Good hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rayanda B., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Muhammad A. Business - 08/03/2019 AccorHotels certified review
« two nights at marvelous hotel »

comfortable, marvelous, satisfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad a. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Fajar Business - 07/03/2019 AccorHotels certified review
« Great Hotel »

Overall good, but little annoying when front desk ask for cash deposit and id card my room mate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fajar Mulyawan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Lugito H. Solo - 07/03/2019 AccorHotels certified review
« Comfort »

Warmers welcome staff Room and facilities good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pu lugito, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

John E. G. Business - 06/03/2019 AccorHotels certified review
« Satisfied »

Satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Devy I. P. S. M. Business - 06/03/2019 AccorHotels certified review
« Nice hotel for Nice Experience in Pontianak »

spend night and day in Mercure hotel was Extremely good experience. Very satisfying service from the crews. Will come to stay again for the next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devi Indah Paramitha , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Anonymous Business - 06/03/2019 AccorHotels certified review
« great »

the ambience is good, close to Mall and other public tourism

Our hotel has responded to the review
Our hotel has responded to the review

Dear bilqies kimmilah , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Yandi Solo - 05/03/2019 AccorHotels certified review
« Good »

First time stay, good service, nice room, delicious bfast

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Yandi yangterhormat, Kami sangat berterimakasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY Front Office Manager

Haikal Business - 24/02/2019 AccorHotels certified review
« Nice »

Everything is good for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Haikal , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Front Office Manager

Kulbir M. Business - 24/02/2019 AccorHotels certified review
« Good »

It was comfortable indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kulbir M., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Huda Business - 20/02/2019 AccorHotels certified review
« Oke »

Just need improvement in some part

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. jodi huda , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luvitha Audita, Guest Experience Ambassador

Imam Business - 19/02/2019 AccorHotels certified review
« Nice Service »

Nice Service, I Like The Way of all employees treat me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. imam , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luvitha Audita, Guest Experience Ambassador

Priska A. Business - 18/02/2019 AccorHotels certified review

I am very satisfied with the service at this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear fa priska {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luvitha Audita Guest Experience Ambassador

Marisi Solo - 18/02/2019 AccorHotels certified review
« Puas »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Marisi yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Luvitha Audita, Guest Experience Ambassador

Haykal K. Business - 16/02/2019 AccorHotels certified review
« Great Hospitality »

The staffs were very kindly start with the driver, security, reception, and housekeeper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fo haykal, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Neil Business - 16/02/2019 AccorHotels certified review
« Mantap »

Always stay at mercure, lokasi strategis, close to anywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Herla, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

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