Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 638 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULAI 35 m2 2.4 m 30 18 0 18 30
JELUTUNG 56 m2 2.4 m 75 25 0 40 40
RAMIN 1 56 m2 2.4 m 75 25 0 40 40
RAMIN 2 56 m2 2.4 m 75 36 0 36 0
MERANTI 1 84 m2 3.8 m 150 50 0 75 70
MERANTI 3 84 m2 3.8 m 150 50 0 75 70
RAMIN 112 m2 2.4 m 150 50 0 75 70
MERANTI 2 156 m2 3.8 m 300 50 0 100 160
MERANTI GRAND BALLROOM 324 m2 3.8 m 600 150 0 250 300
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 265 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,858 reviews

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 638 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Beni Couples - 19/06/2019 AccorHotels certified review

A little trouble with air conditioning, but after checking by engenering it's done, fast response from the staff, good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beni, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Taufan Families - 19/06/2019 AccorHotels certified review

Good location, near to everywhere in town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taufan , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Revi Friends - 19/06/2019 AccorHotels certified review

Everything is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear revi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Mia Solo - 19/06/2019 AccorHotels certified review

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mia, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Frans Business - 19/06/2019 AccorHotels certified review
« excellent »

The hotel room was really comfort. Then, the office girl and boy also was so kind, help me for few things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frans Andreas Sagala, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Herla Couples - 18/06/2019 AccorHotels certified review

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Herla, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

James B. Couples - 18/06/2019 AccorHotels certified review

The facility was bad. The service was worse. The food was awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James B. , MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, specially about less service, facility and food we already share to our Department concern and we believed They will take some action to improve it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of service, facility and food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry FAHLEVY Front Office Manager

Andre Friends - 18/06/2019 AccorHotels certified review

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Indra Solo - 18/06/2019 AccorHotels certified review

Hotelnya oke, kamarnya simple yet clean, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Anonymous Couples - 16/06/2019 AccorHotels certified review

Everything is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Andini , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Airi Couples - 16/06/2019 AccorHotels certified review

Need improvement in some area but overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Airi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Amanda Solo - 16/06/2019 AccorHotels certified review

Good for stay, nice view, near shopping mall and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Amanda , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Danie Couples - 15/06/2019 AccorHotels certified review

Comfy place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Danie , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Edrik J. Families - 13/06/2019 AccorHotels certified review
« Facility not so satisfied »

The double bed room, especially the bed quite small..., need to improve the quality of the staff (front office n gym keeper)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edrik, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rizky Dwi P , Duty Manager

Noto S. Families - 10/06/2019 AccorHotels certified review
« This hotel needs to be improved in many areas. »

1. Lobby area is so dark & hot. Many lamps are turned off even until 5 pm. 2. The wardrobe inside superior room is not easy to access, difficult to put/get the cloth due to the glass barrier. 3. The TV in superior room is too near to luggage table so big luggage could hit the TV if opened up. 4. The AC in superior room is not controlable. It's still very cold even we have changed to "low" fan and increased the temps. 5. The swimming pool water is dirty & sticky. Our hair are still sticky after 3 times shampooing. 6. In our last breakfast, we found the sausages stale & sour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noto S., Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rizky Dwi P , Duty Manager

Raditya Families - 10/06/2019 AccorHotels certified review

overall staying in the hotel was ok.but i just found couples things that i believe shouldn’t happen on such hotel.i found most of the security are impolite to me bust i saw them are polite to the older and those who dress better.and it feels so sad.and i saw the eggchef (rizky g if i was not mistaken)is also kind of speak impolitely to people and in must be honnest that the omelette was bad and overcooked.the good this is i found a guy he told me he comes from medan and his last name is tobing if i was not mistaken,he is so polite so kind and so friendly a very hard worker.i saw him tidying my room while having great conversation with me and im happy to have a conversation with such a guy. so overall what im trying to say is on such a stars hotel like mercure i believe the room and other things are must be good.just hope you could have better service by having all the staff polite and good behave. it would be more than enough to see you smile on us hope even the security would do the same kind things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raditya Tubagus Dewantara, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Lati Families - 08/06/2019 AccorHotels certified review
« Nice hotel »

Everything is good, the food, room and the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear lati , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Medy M. Business - 06/06/2019 AccorHotels certified review
« Ok.. »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Bapak Medy yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untu kmenerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terimakasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ferry FAHLEVY Front Office Manager

Hamad B. H. Solo - 01/06/2019 AccorHotels certified review
« Awesome »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hamad Bin H. Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

Nata Business - 31/05/2019 AccorHotels certified review
« great for stay »

really enjoy and great hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nata Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. We will share your valuable comments to our teams. So That they will be more motivated. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Muhammad Ferry Fahlevy Front Office Manager

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