Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 674 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULAI 35 m2 2.4 m 30 18 0 18 30
JELUTUNG 56 m2 2.4 m 75 25 0 40 40
RAMIN 1 56 m2 2.4 m 75 25 0 40 40
RAMIN 2 56 m2 2.4 m 75 36 0 36 0
MERANTI 1 84 m2 3.8 m 150 50 0 75 70
MERANTI 3 84 m2 3.8 m 150 50 0 75 70
RAMIN 112 m2 2.4 m 150 50 0 75 70
MERANTI 2 156 m2 3.8 m 300 50 0 100 160
MERANTI GRAND BALLROOM 324 m2 3.8 m 600 150 0 250 300
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from the different types availabe: Superior Room, Deluxe Room, Deluxe Suite Room and Junior Suite Room with City View and pool view.

  • 265 rooms
  • 159 non-smoking rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,958 reviews

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 674 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Suksma R. Business - 12/08/2019 AccorHotels review
« Average »

The room is okay, but the food quality does not reflect the great name of Mercure as an international chain hotel managed by ACCOR Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suksma R. , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

Wahyudi Business - 11/08/2019 AccorHotels review
« Just so so »

Breakfast services must be better than before

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Wahyudi, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Ari Solo - 11/08/2019 AccorHotels review

Amazing experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ari, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Matthew M. Business - 09/08/2019 AccorHotels review
« great »

keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Matthew, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Siska Business - 09/08/2019 AccorHotels review
« Siska »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Siska, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Luthfi I. Business - 08/08/2019 AccorHotels review
« Good enough »

I don't have any complaint, they treat me good. every time I visit here I always ask Ms. Luvitha audita to handle if I have a complaint she is very responsive, has good communication, and resolve my complaints quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Grace Couples - 07/08/2019 AccorHotels review

Good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear grace , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Derian Business - 06/08/2019 AccorHotels review
« Nice »

The jar for replace plastic bottle? That's very very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Derian , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Darminto Business - 06/08/2019 AccorHotels review
« Nice »

Nice Place Friendly Rate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Darminto , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Fauzy R. K. Business - 06/08/2019 AccorHotels review
« Mercure Pontianak 2 Nights »

I think the Mercure Hotel Pontianak was so comfy and clean. The price is affordable. The foods were delicious and varied. Internet connection was strong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Fauzi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Andre Friends - 06/08/2019 AccorHotels review

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andre , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Jani Families - 06/08/2019 AccorHotels review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jani, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Anonymous Business - 05/08/2019 AccorHotels review
« satisfied »

it was good. I have a good rest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philips Nicolas , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Muammar Y. Business - 03/08/2019 AccorHotels review
« Convenience »

The staffs serve me better, there is only misunderstanding from room service team while bring my order to room and request for cash payment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Ahmas S. Friends - 01/08/2019 AccorHotels review
« Comfort »

staying in mercure pontianak is very comfort make like in good zone ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Tinton Solo - 31/07/2019 AccorHotels review
« For Vitha Audita »

Thank you for helping me to get a room what i want.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tinton , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Herdiyus L. C. Business - 31/07/2019 AccorHotels review
« Herdiyus »

very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Herdiyus, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Aidaghaniquilter Business - 24/07/2019 AccorHotels review
« Business visit to Ketapang and a night transit in Pontianak »

I was impressed with the hotel's commitment to the environment. I like the deco of the hotel, the water jug in the room was awesome. Keep up great efforts! Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ab Ghani Nur Aida, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Novi Business - 24/07/2019 AccorHotels review
« Nice and strategic hotel in the heart of Pontianak »

I stayed 2 nights for business trips and experienced nice stay. Room size is perfect. The presentation of water with a jug (not a plastic bottle) is great. Safe environment. Bed is nice. Service is great. It could have been better if we were able to get the room ready before 14.00 (we arrived around 30 minutes to 2 p.m.). The AC in my room was leaking but luckily the the service officer fixed it and did it quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novi Anggriani , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Fakhri Business - 22/07/2019 AccorHotels review
« good services »

good rooms, excellent service, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Fakhri Reza , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates