Hotel - Mercure Pontianak City Center
Mercure Hotel Mercure Hotel

Mercure Pontianak City Center

4.0/5 657 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AUTOMOTIVE0.1 km / 0.06 mi INDONESIAN BANK1 km / 0.62 mi MEGA MALL COMPLEX0.1 km / 0.06 mi TELECOMMUNICATION0.1 km / 0.06 mi
GOVERNOR PROVINCIAL OFFCE1 km / 0.62 mi MALAYSIAN CONSULATE3 km / 1.86 mi PLANTATION2 km / 1.24 mi

Congress centre

PONTIANAK3 km / 1.86 mi

Your meetings and events

With its 9 meeting rooms complete with WIFI access and completed equipped with the latest technology, Mercure Pontianak can cater for between 15 and 600 people. We promises the right solution to meet every need for your perfect event.

Mercure Pontianak City Center Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PULAI 35 m2 2.4 m 30 18 0 18 30
JELUTUNG 56 m2 2.4 m 75 25 0 40 40
RAMIN 1 56 m2 2.4 m 75 25 0 40 40
RAMIN 2 56 m2 2.4 m 75 36 0 36 0
MERANTI 1 84 m2 3.8 m 150 50 0 75 70
MERANTI 3 84 m2 3.8 m 150 50 0 75 70
RAMIN 112 m2 2.4 m 150 50 0 75 70
MERANTI 2 156 m2 3.8 m 300 50 0 100 160
MERANTI GRAND BALLROOM 324 m2 3.8 m 600 150 0 250 300
    • Flipchart
    • Syndicated room
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 265 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,932 reviews

Our guest reviews for
Mercure Pontianak City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 657 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Indra S. Business - 15/07/2019 AccorHotels certified review
« Nice and Awesome Experience »

Nice and Awesome Experience Have good value hotel during stay in Pontianak

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra S. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P, Duty Manager

Mahadimenakbar M. D. Business - 11/07/2019 AccorHotels certified review

In general it was good Food was good However the room was a bit warm even when I set the air condition temperature to the lowest The air condition was also a bit noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mahadi Menakbar Bin Mohamed D., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Marindra W. Business - 09/07/2019 AccorHotels certified review

Meet with nice receptcionist staff like devi, clean and comfort hotel, and delicious breakgast. That’s great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marindra , MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi Permata Duty Manager

Muhammad I. Business - 01/07/2019 AccorHotels certified review
« The best hotel service in Pontianak. »

I love to stay ini Mercure Hotel Pontianak. The staff welcoming my crew very kindly. Fast check in & check out handling service. They treat us as priority guest. Provide every single things we need. Warmful & helpful. It is an excelent choise stay ini Mercure Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fa i. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Yogi K. Business - 28/06/2019 AccorHotels certified review
« Comfortable »

I have twice stay at mercure and I fill comfortable stay in their room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yogi K., We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Retno W. H. Business - 28/06/2019 AccorHotels certified review
« service »

Good service and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Retno Wulan H. , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Khalid Business - 26/06/2019 AccorHotels certified review
« Such a pleasure »

Staff are very helpful and room was great. Breakfast needs improvement. Shower should be more powerful. But the bed is comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muammar Khalid, MR We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Cheng Solo - 25/06/2019 AccorHotels certified review
« Good arrival check in but other areas need improvement »

After a long trip from Nanga Tayap to Pontianak, i check in to Mercure. The check in was smooth greeted by a friendly staff. After i had my dinner, i call for the traditional massage about 10.00pm and was told i would be attended to in 5 minutes. I waited for 40 minutes and no one came. I call the hotel operator and i was informed everyone had gone home. It seems my booking was not processed by the earlier operator. The other problem i had was having difficulty opening the room door. It must have a problem because i stayed at Mercure Pontianak several times before and never had this problem. The next day morning i left for my flight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Ong Cheng Seang, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Khairul Families - 25/06/2019 AccorHotels certified review
« Nice & great hotel in Pontianak »

I like to stay in Mercure & it is my first choice hotel when I visit Pontianak. Friendly staff and easily access to surrounding area such as shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Khairul, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Hendri Business - 24/06/2019 AccorHotels certified review

Hotel for business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear hendri , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Anonymous Families - 23/06/2019 AccorHotels certified review

Spacious room, clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxi , We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

Mika Solo - 23/06/2019 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Mika yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Anonymous Solo - 23/06/2019 AccorHotels certified review

Keep the good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cesar Couples - 23/06/2019 AccorHotels certified review

Oke, everything was good and fine

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Cesar yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Teguh Families - 23/06/2019 AccorHotels certified review

Very nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Teguh yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Liam Friends - 22/06/2019 AccorHotels certified review

Not bad, bu not good enough

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Liam yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Ellen Couples - 22/06/2019 AccorHotels certified review

Need improvement in some part of hotel, but overall everything is fine

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Ibu Ellen yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu, dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Alana Families - 22/06/2019 AccorHotels certified review

Well done with the staff, everything was great

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Ibu Uniah yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan Ibu di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Ibu telah memberitahukan pengalaman Ibu, dan kami berharap kunjungan Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

Anonymous Business - 22/06/2019 AccorHotels certified review
« Insipid »

Adequate but not of the standard of service, food and drink I expect of an Accor hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Loke Chi Wei , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

Anonymous Couples - 22/06/2019 AccorHotels certified review

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Kepada Bapak Randi yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rizky Dwi P Duty Manager

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