Hotel - Novotel Kolkata - Hotel & Residences
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Novotel Kolkata - Hotel & Residences Hotel

4.5/5 1,965 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • NETAJI BOSE INTL
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Your meetings and events

Novotel Kolkata - Hotel & Residences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LYON 44 m2 2 m 30 18 20 18 0
CANNES 46 m2 2 m 30 18 20 24 18
LILLE 60 m2 2 m 40 22 24 24 24
MARSEILLE THE BOARDROOM 69 m2 2 m 50 26 30 24 18
THE EIFFEL ROOM 501 m2 6 m 500 96 90 240 240
    • Videoconferencing
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 340 rooms
  • 315 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,763 reviews

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,965 reviews
Rajesh Solo - 15/08/2019 AccorHotels review
« Excellent »

It was jst too good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will motivate them to endeavor better execution with personalized care always. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Rohit D. Solo - 14/08/2019 AccorHotels review
« Always a good option to stay! »

Satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Jeff P. Business - 14/08/2019 AccorHotels review
« Another great stay! »

Novotel Kolkata has nice facilities and strong customer service. Of particular note is Chandrani Dutta, who leads the front office guest service team. Every time I stay she goes above and beyond to be attentive, friendly, and helpful. She is simply an amazing customer service respresentative and one of the reasons I most appreciate the Novotel Kolkata. The suite rooms are also very nice and the food and beverage is very good as well. There are less expensive options, but there is a very good product and excellent service at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are delighted to have you and charmed to peruse your gladdening compliments which will support the team of our committed professionals to go past an additional road to make your stay noteworthy. Your feedback has been shared with the team especially Chandrani who went the extra mile to ensure that you has a memorable stay. It has indeed made their day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Family - 14/08/2019 TripAdvisor review
« Square restaurant team, simply the BEST »

Good location, beautiful property, well-appointed rooms. The best was the 24/7 Square restaurant! Every staff was super-pleasant and was willing to help and accommodate our needs of special diet. They worked so hard on long shifts, yet I have never encountered anyone without a smile or warm greeting in 21 days! Breakfast was nice and dinners delicious. Sriparna Das and Shubhankar always interacted with us with outstanding professionalism, warmth, so as Chefs Benjamin and Gaurav Kumar in spite of their busy schedule. We miss the hospitality of Sriparna and the entire team after coming back to US. Everyone was great, especially Ravi, Sumon and Debnath deserve special mention. If not for all of these wonderful people, my review rating would be less. Our experience (over phone) with the reservation department prior to arrival was rude and unfriendly (we considered changing to Westin). We wanted to explain that out of 21 nights booking, we will effectively only stay 17 nights (arrival/departure half days each and 2 nights in between when we traveled to Bangalore) but because of long-term rates, split booking was not possible online. We again wanted suggestion on this from Martina, but she did not get back to us on this. Anyway we did not mind paying in full for those 4 nights (without actually staying), but feel they could have done something about it considering we were staying for so many (21) nights. Also, we were first given an unclean and poorly appointed room. However, Martina and Chandrani promptly changed to a much better room. Overall, we had a great stay after the initial hurdles. Thank you Novotel for your outstanding hospitality!

Prahlad G. Business - 13/08/2019 AccorHotels review
« Good hotel »

Nice hotel with sumptuous breakfast and good amenities.....staffs are friendly and internet connection is superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Akhilesh N. Couples - 13/08/2019 AccorHotels review
« N. »

My wife and I thoroughly enjoyed the stay at Novotel Calcutta. The waiting staff Krishan is too good a staff. He is a born hotelier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are delighted to have you and charmed to peruse your gladdening compliments which will support the team of our committed professionals to go past an additional road to make your stay noteworthy. Your feedback has been shared with the team especially Krishna who went the extra mile to ensure that you has a memorable stay. It has indeed made their day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Ashutosh T. Business - 13/08/2019 AccorHotels review
« Amazing hospitality »

Stay in Novotel was amazing. liked the hospitality and staff was really courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Animesh U. Business - 13/08/2019 AccorHotels review
« Good Experience »

It was good short stay at your hotel. I am with service and room hygiene.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to learn that we could foster our team efforts to achieve common goals to meet your overall expectations during your stay. Heartfelt feedback like yours inspires each one of us to endeavor for establishing greater heights of hospitality standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Shruti B. Friends - 13/08/2019 AccorHotels review
« Very short stay.....but experience was good. »

It was a very short stay, but experince and service was good. Only one issue we faced that was we had to wait for the room to be given and only that part needs some improvement.

Ravinder Business - 12/08/2019 AccorHotels review
« Comfort »

My stay was very comfortable. Hotel staff was very polite and cooperative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. The entire team is overjoyed to learn that you had a wonderful time during your stay with us. We as a team channelize our energy and efforts towards creating everlasting memories for all our guests. Your feedback has been forwarded to our team members who are thrilled to learn about your positive experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Aashish Business - 12/08/2019 AccorHotels review
« upgraded to luxury lifestyle with a personalized attention by extremely friendly staff »

This was my 4th stay at Novatel/Sofitel hotel, and every time I have stayed, I have been very happy with the hospitality. However, this time, not only was I upgraded to a suite, I also had received personal attention from the staff at Novatel. They were extremely friendly, helped me check-in and check out process in a personalized way, and even helped identify the best menu for dinner. I look forward to more stay at Novatel chain of restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We endeavor to offer personalized experiences to all our guests through silent anticipation and flawless service. We are happy we could craft an enriching to make you feel comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Amitabh S. Families - 10/08/2019 AccorHotels review
« bad »

It was pathetic. We shifted to another hotel the next day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your experience at the Novotel Kolkata - Hotel & Residences with Ms. Martina Nameth- Assistant Front Office Manager. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Business - 10/08/2019 TripAdvisor review
« Courtesy Thy Name »

Great to be greeted by a friendly set of personnel. All the personnel are well versed in English. Rooms are well placed and spacious. Bathrooms are a good size and the shower too good. Good spread of breakfast. The best thing is the courteous and ever smiling staff. Ever so willing to aid you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nishu52 Thank you for your beautiful and inspiring review. We are glad to know that you liked the rooms and liked our over all experience and our services. We appreciate your valuable feedback and look forward to welcome you again. Warm Regards Sandeep Johri General Manager

N R. Business - 09/08/2019 AccorHotels review
« Great Cherishable experience »

It was a pleasure to stay at Novotel Kolkata during my business trip last week. The stay was good, people were courteous and overall experience I would rate as excellent. However one shortcoming which I would like to highlight is the time taken by the room service for supply of food is quite long which aspect needs to be looked into.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. We are truly charmed to realize that you had a wonderful experience and the warmth extended by the team made you feel comfortable. Our expressions of thankfulness have been imparted to the team which will rouse them to endeavor better execution with personalized care always. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback about the room service is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Namesh C. Business - 09/08/2019 AccorHotels review
« Not great »

Positives: Food quality, spread. Negatives: Lift service (we have to wait for 15 minutes and then decided to stay at restaurant for some time). Room AC service is also not upto mark . While we have booked two room but reception was not aware of the same. Interaction with Thomas Cook was not proper. Though front desk was very courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On the other hand we are glad that our Front Desk and Culinary team could meet your expectation in some way. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Sheetal K. Business - 08/08/2019 AccorHotels review
« good »

comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. The entire team is overjoyed to learn that you had a wonderful time during your stay with us. We as a team channelize our energy and efforts towards creating everlasting memories for all our guests. Your feedback has been forwarded to our team members who are thrilled to learn about your positive experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Prashant T. Business - 06/08/2019 AccorHotels review
« No Ethics in Staff & Costly Food »

The staff was very rude and misbehaving. This is the problem of your property. I know you wont take this seriously but i m doing my Job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your experience at the Novotel Kolkata - Hotel & Residences with Ms. Martina Nameth - Assistant Front Office Manager. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

Dr N. C. Families - 06/08/2019 AccorHotels review
« Pleasantly comfortable & at home experience »

Had taken my mom & son along. It was a satisfying experience where we all were at home. Your staffs took great care of our likes & dislikes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to learn that we could foster our team efforts to achieve common goals to meet your overall expectations during your stay. Heartfelt feedback like yours inspires each one of us to endeavor for establishing greater heights of hospitality standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Ajit B. Business - 05/08/2019 AccorHotels review
« Very good »

As usual I enjoyed my stay and enjoyed your hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Smruti R. P. Business - 05/08/2019 AccorHotels review
« It was neither good or bad . It was an avg exp. »

1. The room ac was not working properly, may be the thermostat was not functioning properly. It was impossible to maintain a temperature. 2. The dental kit provided in the room is just pathetic. A five star hotel must have some std. or benchmark to adhere. Such a bad quality tooth brush and such a small toothpaste do not go well with the customers. Trust me on this. 3. I stayed in your hotel for 6 nights. The dinner menu and break fast menu respectively remained same except a few items here and there. I was literally bored after 3rd day. The desserts were also repeated everyday . 4. Your lift system was not good. Sometimes 2 lifts were out of order. Many times it took long waiting time for the lift. It was frustrating actually. Hope to see improvements when I stay with you in future. Regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. I am concerned that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Have personally shared your feedback with our Engineering, Food and Beverage and Housekeeping teams. Please rest assured that we are taking the appropriate measures to address the concerns shared and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Johri General Manager

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