Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

4.5/5 1,428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.General equipment: flipchart, audio and video equipment, podium, lectern, slide projector, syndicate rooms, video equipment, overhead projector, air-conditioned meeting room, and high-speed transmission line.

Mercure Sapporo Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
NICE 45 m2 3 m 24 12 16 20 30
LYON 50 m2 3 m 30 12 16 20 30
LOUVRE 100 m2 3 m 70 24 24 45 50
ELYSEE 105 m2 3 m 70 24 24 45 50
PARIS 205 m2 3 m 130 40 40 90 100
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,884 reviews

Our guest reviews for
Mercure Sapporo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,428 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Catharine C. Families - 19/08/2019 AccorHotels review
« Very helpful staff all the way from the front desk to housekeeping »

Superb. Second time at Mercure Sapporo. Will be back again in October.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catharine Crawford We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Fred Y. Families - 19/08/2019 AccorHotels review
« very comfortable stay »

We enjoyed welcome drinks as accro plus members. The view is perfect. Just the parking arrangement needed the frontdesk's advice. Everything is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuk Yee Thank you so much for your feedback and for choosing to stay at the Mercure Sapporo. We are always delighted to receive such positive feedback from our Accor Plus members and we look forward to seeing you again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Kevin C. Families - 15/08/2019 AccorHotels review
« Hotel staff was very helpful.. »

It was excellent. However, i stayed four days with my family of four but, slept in same bed sheet all four days...hotel didnt changed bed sheet once...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin c., We very much appreciate your comments regarding your stay at the Mercure Sapporo. First of all, we are sincerely sorry for any inconvenience this may have caused you. Because of our ecology program, we usually ask the guest to put the card on bed when change the sheet is needed. Please allow me to express my sincerest apologies for lacking clarification. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Kritsakorn V. Families - 14/08/2019 AccorHotels review
« Comfortable in good location »

Hotel location is near tourist attractions in walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kritsakorn V., Thank you for staying at the Mercure Sapporo. Your great rating and comments are very much appreciated. We are very happy to hear that you enjoyed the location of our hotel and the surrounding establishments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

P. C. H. Families - 12/08/2019 AccorHotels review
« Very Good »

Clear, Travel Convenient (especially parking), service is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. chi H. p., I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, we would like to thank you for your gracious comments and rating and for choosing us. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Fpt Families - 05/08/2019 AccorHotels review
« Wonderful hotel in Sapporo »

Great location in the Susukino area. Clean, modern, and excellent service. Easy check in and check out by English speaking front desk staff. Restaurant on site with fairly priced breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix, We cordially appreciate your very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Anonymous Friends - 05/08/2019 AccorHotels review
« Great stay »

The stay was generally fine. The room was nice and we appreciated the touches like the air cleaner, free drinks in the fridge, and the mobile phone. Some drawers for clothes storage would have been useful but we made do. Check-in could have gone a little smoother. I was asked several times if I had my Accor Hotels membership card despite the fact that I had made and pre-paid the booking online and my membership number was pre-printed on the check-in form. It also would have been nice to get a happy birthday greeting since I'd noted that it was a birthday trip when making the booking and the staff ought to have noted the date when I checked in, but that's a small point. Otherwise, the staff were really friendly and helpful throughout our stay. The location was also handy for the airport bus, and for general sightseeing around Sapporo. The breakfasts were also nice, with a wide range of options. Check-out was a breeze.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua, We cordially appreciate your kind and very detailed comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback; though we believe there still must be still room for improvement of our hospitality. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Jodie Couples - 01/08/2019 AccorHotels review
« Efficient check in and check out »

Whole experience was fair. However, there is some bad smell when stepped into the hotel at ground floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Yan Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Aejandro M. R. Families - 01/08/2019 AccorHotels review
« Very clean and organized. »

We were a big group and we were handled very professionally. We had seniors with us and they likewise had a very satisfying time at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro M We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Teresa L. Families - 30/07/2019 AccorHotels review
« outstanding »

We stayed twice during our Hokkaido trip. During these non consecutive 3 days, we found that staff are helpful, rooms are tidy and clean. Not to mention the location is convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kwai Yin L., I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We have also received your feedback and are deeply obliged to you for your gracious praise and comments. It was truly our honor to read your great comments. . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Saharat J. Families - 27/07/2019 AccorHotels review
« It was alright »

Everything was good. Check in at reception was just splendid, yet a shift leader who checked me out were not able to perform a basic SOP of checking out. Providing the total amount to be paid on a calculator and cannot even let me do the payment before I return the keys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saharat J., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I would like to offer my sincerest of apologies for the inconveniences experienced during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Alex Families - 22/07/2019 AccorHotels review
« Comfortable and convenient »

Convenient location, spacious room, great amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex Thank you very much for staying with us and for taking the time to share your experience. Your feedback is valuable to us as we continue to fine tune our services. We hope to welcome you back again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Rgd Families - 19/07/2019 AccorHotels review
« Best hotel in Sapporo »

My family extremely enjoyed our stay in Mercure Sapporo right in the heart of the city beside Susukino station. The location is excellent, the rooms were spacious and comfortable. Our first two nights stay were better as we got the rooms on the Privilege floor. We had coffee pod machine, luxe amenities, and free mini bar. We returned after staying a night in a ryokan and got the standard rooms since hotel was full and more expensive. No more coffee machine, drinks and L’occitane amenities but we still had a nice comfy stay nonetheless. I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean Nicholas De Thank you so much for your feedback and for choosing to stay at the Mercure Sapporo. We are always delighted to receive such positive feedback from our Accor members and we look forward to seeing you again in the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Karoline Families - 18/07/2019 AccorHotels review
« Satisfying Experience »

The washroom was a bit smelly during the first few days of stay. Other than this, the service was satisfactory. In particular, the staff at the front desk were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kit Lin Karoline Thank you very much for your precious feedback and thank you for highlighting the areas we can improve your comments are well received. We will share your review with relevant departments. Your feedback is essential to improve the quality of our service. If you have any chance to come back to Sapporo, please visit us again! We are looking forward to welcoming you back again in near the future. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

Mathilde S. Business - 17/07/2019 AccorHotels review
« Very nice and well located »

Rooms are very good, comfortable and spacious compared to the other hotels around. The location in Susukino is great. And not too far from Sapporo eki. Breakfast space was not too big but the essential was there so it was not a problem for me. The only thing I was surprised of is that I have been told there was no room service and I called.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathilde Thank you for choosing to stay at Mercure Sapporo and for taking your time to share your experience here. We are pleased to hear that you liked the location of our hotel. If you have any chance to travel to Sapporo, please visit us again! All of our staffs are looking forward to seeing you again. Sincerely, Kazunori Yoda Assistant Front Office Night Manager Mercure Sapporo

P. X. D. (. M. Business - 16/07/2019 AccorHotels review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dung Xuan P., We cordially appreciate your feedback regarding your stay at the Mercure Sapporo. We are more than pleased to hear that our service could meet your expectation, and we will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Rainbow H. Couples - 09/07/2019 AccorHotels review
« Satisfied »

Staff were friendly and professional. Room were better than i expected as it was quite spacious. If you can provide complementary water bottle would be icing on the cake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Rainbow Hoiyan N., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. In regards to complementary water , we also prepare several cold water bottle. We are pleased to give you next time. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Irene L. Families - 08/07/2019 AccorHotels review
« Good location and comfortable room »

Friendly staff and clean environment. The only problem is the bathroom has urine smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L. Sheung Wa K., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of bathroom and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi SAKAI Guest Experience Supervisor Mercure Sapporo

Anne S. Families - 07/07/2019 AccorHotels review
« Good »

Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitte, We cordially appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback for us and we will share your kindest comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be as pleasant as the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

Susan Couples - 06/07/2019 AccorHotels review
« Room was nice, bathrooms were...not. »

Bathtub too small. To flush toilet, you had to close the lid and bend way down—hard for older people. No room on the sink to put stuff. And the housekeeper infuriatingly kept moving my toothbrushes and actually threw one of them away in her frenzy to tidy everything up. It was a special brush that I cannot replace until I go home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It is always a pleasure to receive positive feedback; though it’s very regrettable that you had some inconvenience with our accommodation. We would like to share your comment with our team when we review our facility and housekeeping procedures. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to seeing you again at Mercure Sapporo and hope your next visit will be more pleasant than the previous one. Yours Sincerely, Naoyuki Takahashi Night Audit Team Leader Mercure Sapporo

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