Hotel - Mercure Sapporo
Mercure Hotel Mercure Hotel

Mercure Sapporo

Our hotels AccorHotels
4.4/5 6,120 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • SAPPORO CHITOSE APT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Table tennis (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Your meetings and events

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.General equipment: flipchart, audio and video equipment, podium, lectern, slide projector, syndicate rooms, video equipment, overhead projector, air-conditioned meeting room, and high-speed transmission line.

Mercure Sapporo Meeting Room 6 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ELYSEE 105 m2 3.5 m 70 24 24 45 5
LOUVRE 100 m2 3.5 m 70 24 24 45 5
LYON 50 m2 3.5 m 30 12 16 20 3
NICE 45 m2 3.5 m 24 12 16 20 3
PARIS 205 m2 3.5 m 130 40 40 90 10
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 285 rooms
  • 285 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating Based on 6,120 reviews

Our guest reviews for Mercure Sapporo

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Jason C. Families - 20/02/2018
« The best hotel in Sapporo »

Mecure Sapporo is my first choice when i stay in Sapporo. The prefect location and nice reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chun Wai, Thank you for making the Mercure Sapporo your Hotel of choice it is our privilege to receive such a great recommendation. We look forward to your next visit and thank you for your loyalty to Accor Hotels. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Bhupaphop S. Couples - 18/02/2018
« The great location , full facility »

Mercure Sapporo is a great location,easier to go everywhere. The staffs are the best, very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhupaphop, Another perfect review thank you so much and we look forward to your next visit. Warm Regards Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Axel Couples - 16/02/2018
« Plesent and helpfull staff »

My partner and i had a very relaxing and enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Axel, Thank you so much for taking the time to share your experience it is great to hear that you enjoyed your stay. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Sukitv Couples - 16/02/2018
« Snow festival »

Easily getting around a block from ice world one station from odori.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sukit, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay and the snow festival. Hope to see you again soon. Warm Regards Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Anonymous Families - 14/02/2018
« Awesome! »

The service was great. Frontliners were friendly and we love the free heat pack.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charo, It is excellent to hear that you enjoyed your stay with us at the Mercure Sapporo. We love that you loved the heat packs and we hope you enjoyed the Snow Festival. We look forward to welcoming you back. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Samone C. Families - 14/02/2018
« Excellent in many ways »

Beautiful hotel with attentive staff. Very much enjoyed our family stay at the Mecure Sapporo, would definitely recommend this hotel to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samone, Fabulous to hear you enjoyed your stay with us here in Sapporo. It is always an honor to receive such gleaning feedback from you our platinum members and thank you for choosing to stay at the Mercure Sapporo. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Norbert V. Couples - 14/02/2018
« GM was very accommodating »

Great had problem with room and GM came to rescue Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norbert, Thank you for taking the time to share your experience and it was my pleasure to be of assistance. We hope you had a good time at the Snow Festival and in Sapporo and look forward to your next visit. Warm Regards, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Gail G. Families - 14/02/2018
« average »

Beds/pillows very uncomfortable, room too hot and unable to turn the temperature down. After eating breakfast in the hotel dining area my daughter was vomiting and had diarrhoea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail, First and foremost please accept my sincerest of apologies for the inconveniences to you during your stay. I have also responded to your feedback on another forum. In regards to the illness experienced by your daughter we have stringent food safety measures in place. We have had no other reports of illness to other guests which indicates that the Hotel breakfast was not the cause of the illness. Gail we take this matter very seriously and I thank you for bringing this to our attention. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Peerawoot C. Couples - 11/02/2018
« GREAT STAY »

Very warm and cosy hotel in the heart of Sapporo. Love it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peerawoot, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future for another great stay and thank you for choosing the Mercure Sapporo for your travel needs. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Leslie L. Couples - 11/02/2018
« Great hotel in good location »

Very enjoyable. Staff very helpful. Wonderful breakfasts, lunches and dinners. Comfortable bed and room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leslie, Thank you so much for taking the time to share your experience it is great to hear that you enjoyed your stay. We hope that you enjoyed the sights and sounds of the Snow Festival and had a great time in Sapporo. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
David H. Families - 11/02/2018
« Good stay in city »

Kind staff , good loction and well equipment

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. S., We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Anonymous Couples - 11/02/2018
« A lot more expensive thanusual but probably because of the snow festival »

Good, as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Won-Jae, Thank you so much for taking the time to share your experience and yes you are correct the city was in high demand over the snow festival. Thank you for always choosing to stay at the Mercure Sapporo and we look forward to your next visit. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Joan C. Families - 10/02/2018
« A SHORT AMAZING STAY! »

The check in had been awesome. I got a early check in and free upgrade. Although I have stated in my booking that we have 2A+1C, nothing been short of excepted a toothbrush. The hotel's had been thoughtful in every step of their customer's journey. Free bottle water was offered upon check in, when you are going out and heat pad offered during winter too. Too bad that we couldn't manage to use their free shuttle bus services. The breakfast will be great if they change the menu on alternate day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Han, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. Lovely to hear that you enjoyed the little extras we had available and we hope you enjoyed the snow festival. Great comment regarding breakfast, we currently change three dishes on the menu and I will speak with my Chefs on expanding this. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Winnie Families - 10/02/2018
« overpriced, rip off »

stinking toilet, says it all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. s., Thank you for taking the time to tell us about your experience at the Mercure Sapporo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the cleanliness of the room I am investigating this with the Housekeeper as we have only just completed deep cleaning of all of the rooms and bathrooms. The pricing of the Hotel is based on demand and your stay was over the Sapporo Snow Festival therefore the higher price. Comparative to other Hotels in the city over the event our pricing was on the lower end of the scale. Your comments however are being taken very seriously and I am focused on rectifying the issues with cleaning. I do thank you for your feedback and for choosing to stay at the Mercure Sapporo. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Rv Friends - 10/02/2018

Staff were very accommodating and friendly. When we booked, we requested for adjoining room thinking there was a "connecting door" in between. They were more than happy to reorganise and move us to a connecting room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronny, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. It was our pleasure to be of assistance with the room move and I hope that it made your stay comfortable. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Janet Couples - 10/02/2018
« Central location »

Very good check in and able to check out at 2pm. Not much choice on the menu for dinner but enjoyed what we chose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, Thank you so much for taking the time to share your experience it is a pleasure to hear that you enjoyed your stay. Thank you for your comments in relation to dinner, as you may have experienced the Hotel is surrounded by the local restaurant area Susukino which is a challenge to compete with in terms of price and variation. I will be working with the F&B team to develop the product further so Accor Plus members can use the benefits in the Hotel. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Nick A. Families - 10/02/2018
« Well-tempered business hotel, even nice to stay for a traveling »

Super spacious compared to other Japanese hotels. Amenities needed to be upgraded especially the bathing stuffs(soap, shampoo). Bedding was quite cozy and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyung Mo, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. We hope to see you again in the near future, thank you for choosing to stay at the Mercure Sapporo and thank you for your loyalty to Accor. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Warren Families - 08/02/2018
« Tiny Room for Three Guests—Broken Promises »

When made the reservation I asked to include breakfast. I had received an email saying that as an Accor member, my room would be on the club floor. Neither promise happened. My room for three persons was tiny and the refrigerator did not work. There were no chairs other than the desk chair. The room was not up to the standard I expect of a club hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you so much for taking the time to share your experience and please accept my sincere apologies for any confusion with your reservation. The room that was reserved was as requested in the reservation and this I can confirm was reserved without breakfast. Mr. P., as a valued Accor Plus member the Hotel makes every effort to provide upgrades to members. On this occasion due to the Sapporo Snow Festival the Privilege rooms were unavailable. Upgrades are not automatically provided and are subject to availability this is also stated in the room confirmation. I will be following up with the channel on which your room was reserved as the booking was not made directly with the Hotel. Thank you for your honest feedback it is crucial to improving you, our valued guests journey. Sincerely, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Supa S. Couples - 08/02/2018
« It was meet my expectation. »

-Every facilities that you provided were meet my expectation. -The beyond expectation was a wifi pocket handy that is was usefull while travelling. -The only thing that you may do extra is in winter customers need more space to hang their cloths we wear jackets and mamy layer of cloths ,the small closet space was not enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supada, Thank you so much for taking the time to share your experience it is fantastic to hear that you enjoyed your stay. Great to hear that you found the smartphones "Handy" and I thank you for your feedback regarding the space for clothing. We hope to see you again in the near future and thank you for choosing to stay at the Mercure Sapporo. Warm Regards, Dean Daniels General Manager Mercure Sapporo

AccorHotels certified review
Kui B. Friends - 07/02/2018
« Amazing »

Dean and his staff were more than accommodating. I will be sure tell everyone I know coming to Sapporo that this hotel will easily meet all of their expectations and more. Thank you for your hospitality. I look forward to more visits here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riley, Thank you for the amazing review we hope you are enjoying your stay. Sincerely, Dean Daniels General Manager Mercure Sapporo

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