Hotel - Mercure Ostrava Center Hotel
Mercure Hotel Mercure Hotel

Mercure Ostrava Center Hotel

4.5/5 584 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf course 18 holes
    • Golf course 9 holes
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities
    • Billiards/Snooker
    • Bowling
  • Ski hire facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ARCELORMITTAL3 km / 1.86 mi HYUNDAI10 km / 6.21 mi VERIZON1 km / 0.62 mi
HSBC2 km / 1.24 mi INBEV2 km / 1.24 mi

Your meetings and events

Mercure Ostrava Center Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HLUBINA 56 m2 2 m 60 22 20 30 48
SALAMOUN 60 m2 2 m 66 26 24 34 48
ANTONIN 67 m2 2 m 66 26 24 34 48
KAROLINA 126 m2 5 m 66 26 62 34 88
ANTONIN + SALAMOUN 127 m2 2 m 130 40 40 66 88
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Syndicate rooms
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

139 designed rooms offer all you expect from a modern four star hotel. In Standard room category you can enjoy tea and coffee-making facilities, air-conditioning, high-speed Internet, a laptop size safe, minibar and LCD television. Privilege Superior orPrivilege Suite rooms are larger-sized rooms with all the facilities mentioned above and on the top of this you will have access to the Privilege Lounge. This unique area was designed especially for relaxation and well-being purposes.

  • 139 rooms
  • 77 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 22 family rooms
  • 6 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 3,606 reviews

Our guest reviews for
Mercure Ostrava Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 584 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Jari N. Business - 04/10/2019 AccorHotels review
« Neither »

Hotel is comfortable but your billing/invoicing systems never stop surprising me. Earlier visits debit-payment didn't work properly and now this last time payment was something I'm personally really worried and already reported that to my bank in Finland as using their services and Mastercard. When I arrived my credit card was usind for reserving sum of around 275€. When I was leaving I was asked again to use my card, first we tried with credit side which didn't passed and after that I paid by debit which was succesfully. What was the result: Sum was eventually invoiced from my credit card around 252€. Why it was not invoiced from debit side even I paid with that? In addition there was hanging this first reservation 275€ until I called my bank in Finland and they release that. I feel that your hotel is violating my bank/finance privacy and selection and manipulated by You against my will. Please provide written report to me what has happened and how you are going to fix your payment system. I believe I will also inform Tieto HR about this case to open the risk relating all Tieto persons. further info available: ja…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., first of all I would like to thank you very much for having chosen our hotel for you stay in Ostrava and I apologize for the inconveniences caused. Let me please explain the transaction which was made on your credit card. On the day of your arrival we used the credit card to make a “preauthorisation” in the value of 7 000 CZK (price of accommodation + possible extra expenditure) . This transaction is blocking money (but not debiting) on the bank account and we use it as a guarantee of payment. On the day of your departure this transaction was cancelled and correct amount of 6 310.80 CZK was charged. Then it depends on cooperation between our and your bank when they cancel the preauthorisation. Normally this takes only few days but it really depends on their procedures, between some banks it might takes even 3 weeks – unfortunately. We contacted our bank and they confirmed that all transactions are closed correctly and that there is no some amount blocked from your account. I understand that this case is not comfortable but unfortunately there is nothing what we can do more at this time as it is not in our power. My colleague told me that something similar happen to you also last time – maybe the cooperation between the Czech Bank your your Bank is not as fast as we wish. Therefore I would like to suggest to make prepayment next time in order to avoid similar flustration from both sides. Company Tieto is our main partner, we are very happy to cooperate and we try to make our best to treat Tieto clients and employees on the best way. Thank you very much for your understanding and help. I stay fully at your disposal. Jiří Hnolík, general manager

Paul Solo - 02/10/2019 AccorHotels review
« 3 nights in Ostrava »

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general managr

Val Couples - 01/10/2019 AccorHotels review
« Very enjoyable »

We thought the hotel was very nice. The room was spacious,very clean and comfortable. We had a lovely meal in the hotel and drinks at the bar. The prices were reasonable. Unfortunately the television was not working. We mentioned it a couple of times at reception but it was not rectified. Toiletries and water were not replenished after the first night. The towels were basic too. Staff were very pleasant and efficient and we would certainly return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, thank you so much for your review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Emi.eu Solo - 01/10/2019 AccorHotels review
« Great! Amazing place, great service, friendly people! »

I was at this hotel for a stop over, but I was really amazed by the building, the services and the people behind! I would recommend this hotel for anybody who is looking for a place to stay in this area, because here you get what you need.. and also when you come by car, you get a great parking spot and everything is in order. For sure I would like to enjoy again this services and hopefully stay a longer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eike-Michael, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Kai-olaf B. Business - 27/09/2019 AccorHotels review
« Overall satisfied, good service across all functions, breakfast same since year(s) »

nothing special to highlight and nothing to complain about. The bar could offer some more local wines.

Anonymous Business - 27/09/2019 AccorHotels review

pleasant

Jammer Business - 24/09/2019 AccorHotels review
« NATO Days - Stay »

The staff and facilities were outstanding. Customer experience was first rate. On site food and beverage is superior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jammer, thank you so much for your great review. We are so pleased that you enjoyed your stay with us. We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Anonymous Business - 21/09/2019 AccorHotels review
« Super personnel and nice facilities »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tero, Thank you very much for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík general manager

Anonymous Business - 19/09/2019 AccorHotels review
« Fine »

Friendly staff. Clean room. Comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Anonymous Business - 19/09/2019 AccorHotels review
« bad shower »

Very bad shower with low water pressure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for staying with us recently and providing your feedback. I’m truly sorry that the shower in the room was not working properly and did not meet your expectations. This matter has been discussed with our maintenance department and we do everything possible to avoid any future occurrence. Anyway I appreciate your comments, and we do hope we will have another opportunity to better serve you in the future. Sincerely, Jiří Hnolík, General Manager

Rob B. Business - 19/09/2019 AccorHotels review
« Excellant »

Great all round service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, thank youso much for your fantastic review! We really appreciate it! We are glad that you enjoyed your stay with us! We hope to see you back soon. Have a nice day, Jiří Hnolík, general manager

Anonymous Couples - 15/09/2019 AccorHotels review
« Excellent; comfortable room; responsive staff. »

Highly enjoyable;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penny, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Jiří Hnolík, general manager

Felix Business - 13/09/2019 AccorHotels review
« Great welcoming!! »

The experience was really fantastic, as usual in this hotel however this time was even better. There was a problem at the reception and the staff solved this in a fantastic way offering solutions and exceding the expaectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felix, thank you very much for your fantastic review. We are glad that you enjoyed your stay with hotel Mercure Ostrava. We look forward to your next visit. Have a lovely day. Jiří Hnolík, general manager

Sunil D. Business - 13/09/2019 AccorHotels review
« Director »

It was overall a very good experience. very good décor, large rooms and efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunil, thank you so much for your lovely review, which we really appreciate. We are glad that you enjoyed your stay with us! We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Enid R. Couples - 10/09/2019 AccorHotels review
« Polite efficient staff and pleasant clean environment »

Staff greeted us politely and quickly sorted our rooms, parking facilities were excellent. Breakfast was a good selection of food including fresh fruit. Rooms clean and the bed in 218 was comfortably , too hard in 219, our adjoining room. Air conditioning worked and was quiet . We made the most of using the hotels bikes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enid, thank you so much for your nice review, which we really appreciate. Your feedback is very useful for us as it helps us to improve our level of services. We hope to welcome you back soon again. Have a nice day, Jiří Hnolík, general manager

Hugo Business - 09/09/2019 AccorHotels review
« Great location and clean »

Room are spacious, breakfast is nice and personal staff are helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugo, thank you very much for your fantastic review! We really appreciate it! We are glad that you enjoyed your stay with us! We look forward to your next visit. Have a nice day, Jiří Hnolík, general manager

Georg Solo - 09/09/2019 AccorHotels review
« Reliable service in a central accommodation in Ostrava »

Everything worked out smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georg, thank you so much for your great rating! We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Best regards, Jiří Hnolík, general manager

John Business - 04/09/2019 AccorHotels review
« Great, as usual »

Great service as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, thank you for your great rating! We are so pleased to see that you enjoyed your stay with us! We look forward to your next visit. Have a lovely day, Vladimír Šic, general manager

Shar Families - 29/08/2019 AccorHotels review
« Perfect »

Wonderful stay in a great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shar, Thank you so much for your amazing feedback! We are glad that you enjoyed your stay with us! We hope to see you back soon. Kind regards, Vladimír Šic, general manager

Anonymous Business - 18/08/2019 AccorHotels review
« Business trip »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your recent stay at our hotel and for taking time to write us a lovely review! I will pass your kind comment to my team, I am sure they will appreciate it greatly. It would be a great pleasure to be able to look after you at our hotel again, so please let us know if you plan to come back. Once again thank you, and take care. Kindest regards Vladimir Sic, General Manager

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