Hotel - Novotel Moscow City
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Novotel Moscow City Hotel

4.5/5 1,579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • FREE WIFI
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition centre

CROCUS EXPO18.5 km / 11.5 mi MOSCOW EXPOCENTRE0.3 km / 0.19 mi

Your meetings and events

Meeting@Novotel - making sure your event is a success. Whatever event you are organizing, take advantage of the Novotel network to make your event a success. The experience gained over a number of years has given us extensive expertise in this field.Our years of experience have let us build a great expertise in meeting organization.Take advantage of our business center, conference packages and innovative coffee breaks. Our contemporary conference rooms are equipped with the latest technology: integrated sound system, HD projector and screen, free WIFI and ergonomic furniture.

Novotel Moscow City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HONG KONG 20 m2 3 m 10 8 8 4 10
SINGAPORE 21 m2 3 m 10 8 8 10 10
LONDON 24 m2 3.2 m 18 12 10 12 16
Seul 27 m2 0 m 16 10 12 12 14
SYDNEY 27 m2 2 m 16 10 12 12 14
Eurek@ 60 m2 4 m 41 20 18 16 21
PARIS 60 m2 3 m 45 17 16 16 30
NEW YORK 120 m2 3 m 100 32 30 40 70
MOSCOW 2 160 m2 4 m 135 40 38 70 90
MOSCOW 1 160 m2 4 m 135 40 38 70 90
MOSCOW 320 m2 4 m 270 50 52 140 180
CRYSTAL BALLROOM 975 m2 5 m 450 43 0 131 250
MERCURY SPACE 975 m2 5 m 450 43 0 131 250
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 361 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,343 reviews

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 08/07/2019 AccorHotels certified review

Staying at hotel went well and I did not have any complaints. However, I wrote an e-mail on 5.7.2019 and asked for a receipt of my stay to the following address: H7… and so far I have not gotten any reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for your feedback. I said the information to colleagues, they will contact in the immediate future. Sorry for the long waiting. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. Hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Gladunyak R. Business - 05/07/2019 AccorHotels certified review
« It mostly ok, but there are ways to improve »

I didnt like, that the staff at the reception is very slow... Plus, anytime i tried to diala reception from my room - nobody answered, ever... Plus, the usb plug in my room didnt work, but i couldnt tell it to anybody because nobody took phone in the reception and when i was on the 1st floor the lines to the reception were too long to wait And you have this nice lamp near the tv... i just couldnt figure out how to turn it off, unless unplugging it...

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. H., We very much appreciate your comments regarding your stay at the Novotel Moscow City. I will share your comments with our team. We strive to continuously improve the quality of our services. Your comments will help us to become better and fix our drawbacks. We hope to see you at our hotel soon and we will do our best to make your next visit much more pleasant than the previous one. Sincerely, Anton Mirkin Guest relations specialist

Indivar P. Couples - 30/06/2019 AccorHotels certified review
« GREAT »

My fav hotel in moscow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.p., Thank you so much for your marvelous feedback! We are so happy to know you enjoyed your stay with us! Looking forward to welcoming you back! Anna Bakumenko Quality & Attitude Manager

Atila Business - 27/06/2019 AccorHotels certified review
« It was satisfactorily. »

I stayed several times at Novotel Moscow City before. The location of hotel is great, the rooms are clean. I like the rooms with city view but last time I stayed at the room with a view of backyard. Since I am a member, is it possible to make it as preference? I always eat at the restaurant. I like it before but this time frankly saying it wasn't t tasty like before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atila O., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, С наилучшими пожеланиями, Anton Mirkin Guest relations specialist

Davor N. Business - 19/06/2019 AccorHotels certified review

Everything was OK, except I was charged additionally 24RUB on 13.06 - one day after I left hotel. I know amount is small, but problem is I was charged without my consent one day after I left hotel. This is not good business policy. I am not aware why this is done. This ruins my overall experience with your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., I've just sent you the letter to your e-mail. Sincerely, Anna Bakumenko Quality & Attitude Manager

Paul B. Friends - 19/06/2019 AccorHotels certified review
« Very good »

Nice rooms. Nice location. The breakfast was excellent. The gym could do with a few more weights. Not sure how necessary it is for the internet to require you to log in again every 24 hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for your feedback. We are glad that you appreciated service breakfast and location in our hotel. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Tanya Business - 18/06/2019 AccorHotels certified review
« Nice location with convenient neighborhood »

The location is perfect for business trip in Moscow City. Room is tidy. The black staff was super helpful and friendly. All female staffs were friendly as well. Only a white guy, was really unappreciated. I have checked out on 14th June. He was really unfriendly and treating people differently. Without him, the stay could be much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Congxiao T., Thank you for your review. We are glad that your stay in general was good. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Aliya Families - 17/06/2019 AccorHotels certified review
« Excellent service »

Thanks a lot to managers Stanislav Titov on reception and Anastasia in Novotel Moscow city !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We are really glad, that everything about the hotel anticipated your expectations! We would like to thank you that you found our staff to be professional. It is the best motivation for us in our work and your recommendations is our greatest reward! We will be happy to welcome you back at our hotel again! Sincerely, Maria Gogleva Guest relations specialist

Yelena Business - 17/06/2019 AccorHotels certified review
« Much better than expected »

Nice business area, completely new, well-equipped hotel with a good service. The only one small aspect was not good for me as a girl: not enough light in bathroom to do makeup. Besides that’s one of the best hotels in Moscow. I would totally recommend to all my friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for your great feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. It is such a pleasure to know that you enjoyed your stay with us! We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Ed Families - 15/06/2019 AccorHotels certified review
« Perfect »

Service was great, staff was accommodating and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Alex Solo - 11/06/2019 AccorHotels certified review
« Worst experience ever at Novotel Moscow city »

I’ve initially booked my stay at Novotel through hotels.com, for one night, 8th of June. When I arrived at the hotel, receptionist Dmitry, was extremely incompetent, and couldn’t find my booking. So he told me to either wait unknown period of time or book again at the reception. So I’be paid again for the booking. After that, the nightmare didn’t end , he had troubles checking me in, and refused my stay. I asked him to contact the manager, which he did, the manager guided him what to do, so he eventually checked me in. When I walked into the room, I’ve noticed that the windows were facing inside the office space. So I rang the reception and asked Dmitry to provide me a normal room with a street view, he told me the hotel was full, which was a blatant lie. So I ended up paying double, even though having a silver status Accor hotels, I’ve had a worst experience. Many thanks Alex

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.T., Thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Could you pls kindly send me the confirmation of your initial reservation on hotels.com in order so we could investigate the issue as there was no reservation (paid/unpaid) on your name for your date. Looking forward to receiving a letter from you, Sincerely, Anna Bakumenko Quality & Attitude Manager

David C. Business - 10/06/2019 AccorHotels certified review
« David C. »

Excellent stay at the Novotel Moscow City and would certainly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your great feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Chris R. Friends - 10/06/2019 AccorHotels certified review
« My experience was good, not outstanding. »

Beds are small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Sorry I can not respond in your language. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

Rezida Business - 09/06/2019 AccorHotels certified review
« It’s ok »

It’s ok , staff should be more friendly , girl in reception was rude

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rezida A., Thank you for your review. We hope that your stay in general was good. We take note of your comments. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 07/06/2019 AccorHotels certified review
« Two rooms - business and family. »

Helpful service and rooms clean. My husband, sister and daughter later joined me for family time in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for your feedback. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

L. Y. K. (. Business - 04/06/2019 AccorHotels certified review
« very good hotel, I will come back next time »

the location is good to expo centre (only 5 minutes walking distance) the only thing i am concerned is I am accor member but booking through booking.com, the point can not be counted, whether you could have better solution with booking.com to solve it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for your feedback. Points could be credited only if you book directly (on-site, by-mail, telephone, etc), because as a hotel we pay commission to booking for every single reservation. By crediting points we motivate our guests to book directly (by the way you as a LeClub member you receive 10% discount on rate while booking online). This is the principle of any loyalty program. We'll be glad to answer your questions if any. Looking forward to welcoming you back, Sincerely, Anna Bakumenko Quality & Attitude Manager

Gs Solo - 31/05/2019 AccorHotels certified review
« mediocre »

compared to my last visits this time was far less enjoyable. my internet connection was very bad (i complained to the reception and while they told me it will be fixed it remained very bad throughout the stay). my room was very farthest room from the elevator I have booked a taxi to the airport from the hotel at 04:45 it only arrived at 5.05! and I almost missed my flight. I hope my next experience will be better.

Artem K. Business - 27/05/2019 AccorHotels certified review
« Eveeruthing was excellent, but thview(( »

I stay in your hotel regulary when in Moscow. And i always book a room in advance, besides I'm a silver member of your loyalty programm. But every time I get the room with halloffice view (inside the building), and I've never had the room with Moscow-City view((

A.j.,c. Business - 20/05/2019 AccorHotels certified review
« Nice Hotel in Moscow City »

I use your hotel 3/4 times a year, I'm happy about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Wolf Business - 19/05/2019 AccorHotels certified review
« Good »

Very clean, close to office but air condition either loud or when of getting hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

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