Hotel - Novotel Moscow City
Novotel Hotel Novotel Hotel

Novotel Moscow City Hotel

4.5/5 1,612 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • FREE WIFI
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • VNUKOVO
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK (Paying)
    • LATE CHECK-OUT (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition centre

CROCUS EXPO18.5 km / 11.5 mi MOSCOW EXPOCENTRE0.3 km / 0.19 mi

Your meetings and events

Meeting@Novotel - making sure your event is a success. Whatever event you are organizing, take advantage of the Novotel network to make your event a success. The experience gained over a number of years has given us extensive expertise in this field.Our years of experience have let us build a great expertise in meeting organization.Take advantage of our business center, conference packages and innovative coffee breaks. Our contemporary conference rooms are equipped with the latest technology: integrated sound system, HD projector and screen, free WIFI and ergonomic furniture.

Novotel Moscow City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HONG KONG 20 m2 3 m 10 8 8 4 10
SINGAPORE 21 m2 3 m 10 8 8 10 10
LONDON 24 m2 3.2 m 18 12 10 12 16
Seul 27 m2 0 m 16 10 12 12 14
SYDNEY 27 m2 2 m 16 10 12 12 14
Eurek@ 60 m2 4 m 41 20 18 16 21
PARIS 60 m2 3 m 45 17 16 16 30
NEW YORK 120 m2 3 m 100 32 30 40 70
MOSCOW 2 160 m2 4 m 135 40 38 70 90
MOSCOW 1 160 m2 4 m 135 40 38 70 90
MOSCOW 320 m2 4 m 270 50 52 140 180
CRYSTAL BALLROOM 975 m2 5 m 450 43 0 131 250
MERCURY SPACE 975 m2 5 m 450 43 0 131 250
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday.For your convenience, the hotel offers free WIFI.

  • 361 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 17 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • FREE WIFI
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 7,796 reviews

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,612 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Eugenijus Business - 10/10/2019 AccorHotels review
« Good location, value for the money spent »

Good service, convenient location and nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your review. We are glad that you appreciated service, location and breakfast in our hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Gogleva Guest relations specialist

Rene W. Business - 02/10/2019 AccorHotels review
« Great business hotel with spacious rooms and a good position »

The hotel is very clean and luxurious. Staff were really friendly. Only issue is that price excluded breakfast and the cost of breakfast was way over priced in my opinion. I think that there should be a B&B option when booking that is not at a cost of over $10 for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for your feedback. We are really glad, that everything about the hotel anticipated your expectations! We would like to thank you that you found our staff to be professional. It is the best motivation for us in our work and your recommendations is our greatest reward! We will be happy to welcome you back at our hotel again! Sincerely, Maria Gogleva Guest relations specialist

Anna B. Business - 02/10/2019 AccorHotels review
« Payment option not given »

The overall stay was good thank you, however when it comes to payment for my stay I always choose to pay in the local currency as my bank offers me the best available exchange rate. However this is the first time I was not offered an option to pay in the local currency, in fact you have made this decision for me by choosing to pay in GBP. Not happy about that at all!

Anonymous Families - 02/10/2019 AccorHotels review
« Exceptional »

Was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City. It is always a pleasure to receive positive feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Yves B. Business - 29/09/2019 AccorHotels review
« excellent emplacement grand confort »

excellent emplacement grand confort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Dongguk K. Solo - 29/09/2019 AccorHotels review
« Perfect. »

it is everything so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k., Thank you for your feedback. We are really glad, that everything about the hotel anticipated your expectations! We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 27/09/2019 AccorHotels review

the room was very nice, there was a lot of noise from the street, the heating did not work and the small heater I got only partly helped, staff at reception was nice, but some obviously new and not yet fully competent, the bar and restaurant have the non-atmosphere of a big hall, not cosy the location is perfect for my needs, so I will come back most likely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela D.! Thank you very much for your stay. It is a pleasure for us that you enjoyed our hotel in general. We will be happy to welcome you again. Next time you can ask for a room with courtyard view. These rooms are very quiet and are perfect for a long sleep and good rest after a hard day. Thanks again for your feedback. We hope that your next visit will be even more pleasant, than the previous one. Warm regards, Anton Mirkin Guest relations specialist

Anonymous Business - 27/09/2019 AccorHotels review
« Overall fine »

I liked the room and the beautiful view. However, my laundry was delivered late and was not ready by the time I was checking out. I had to make an additional trip the day after to collect it. No explanation was given to me on why this happened and it was extremely inconvenient to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Fedotova, Thank you for your feedback. i would like to apologize for the inconvenience regarding laundry service. I will share your comments with this department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 23/09/2019 AccorHotels review
« Again problems with airport transportation »

Accommodation was OK, but again had problems with airport transportation organized by hotel. last time I was at your hotel, reception organized me local taxi company for airport transport. They charged me additionally waiting time, although I was enter taxi before my ordering time. You hotel charged my AMEX c and with out any explanation. this time I used hotel transportation to airport, payed 4000RUB and driver choose some route through highway and asked me for additional cash to pay the tools. I did not asked to use highway, was not in a hurry to catch the plane and did not any cash with me. This made for me very embarrassing situation, although I used hotel transportation. Your reception should warned me for this potential issue. From my point of view if I pay 4000RUB for airport transportation I do not expect any additional expenses (like tools, parking ...) unless I asking for some additional special service (waiting time more than 1 hour...) This behavior ruins overall hotel experience, which in general I am satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.N., Thank you for your detailed feedback. We are sorry to know that you faced such inconveniences on your way back. We are totally agree that this is unacceptable to make any additional charges with no no preliminary agreement as minimum. Let us reassure you that we discussed this case with the transportation company on the management level and complained from our side as well. We agreed on a complimentary transfer next time you come. Please, kindly contact me directly to arrange this transfer. Let us apologise for this once again and thank you for bringing this case to our attention. Sincerely, Anna Bakumenko Quality & Attitude Manager

Duangrat Friends - 23/09/2019 AccorHotels review
« Good experience during my holiday »

- Not located in downtown but easy access to subway - New building, modern decoration - More space (junior suite) with complimentary minibar - Check-in process takes time despite already completed online check-in. Fast check-out though (just dropping keys) - Helpful staff (when I ask to change payment of my online booking from one credit card to another) - Suggest to clean drainage (there’s hair clogged causing very slow drainage) - Massage chair in front of elevator. It’d be better to have menu in English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you for such a detailed review. We hope that your stay in general was good. We take note of your comments. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Maria M. Business - 18/09/2019 AccorHotels review
« Perfect place for Business Travellers »

Novotel has everything you need when traveling! All the necessity kits, fluffy bathrobes, amazing comfortable beds and so many pillows! Not to mention the perfect location that has all the restaurants that are open till 6am in the morning and will welcome you at any point of the day. Super modern and convenient. Will come back 100%!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, It is always a pleasure to receive positive feedback.Thank you for taking the time to tell us about your experience at the Novotel Moscow City! It is such a pleasure to know that you enjoyed your stay with us. We will be happy to welcome you back at our hotel again and we hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest Relations Specialist

Nongnuch M. Business - 17/09/2019 AccorHotels review
« Great Location »

Great housekeeping service with great location. Room size is perfect. Receptionist who checked us in is not really friendly and no information has been given at all (even no greeting) however the one checking us out is brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Aleksey Families - 16/09/2019 AccorHotels review
« Very satisfied by warm welcome, cleanliness and location of the hotel »

It was a family trip, we were in junior suite room, which was very comfortable in terms of accommodation for 2 adults and 2 kids; We were pleasantly surprised by the chocolate candies upon check in and free of charge mini bar. The whole setup (free mini bar, coffee, tea and water as compliment) is a very smart move from your management, as it is bringing to the guests (us) really good mood for the whole stay. I am frequent traveller and have a really unpleasant experience from visiting other well known hotels, where the offers in the mini bar for example are extremely expensive and just bring frustration that the mini bar exist. Regarding cleanliness - we were satisfied by the way the hotel room was cleaned every day. Just please pay attention to the necessary regular maintenance and do not let the hotel to become dirty with the time. Some angles in the bathrooms, behind and under the beds should be clean in addition to day-to-day maintenance. The service on the front desk was extremely satisfied, warm welcome, without unnecessary delays in check in process. Breakfast - nice variate of food, very nicely surprised by asian food availability. Just as recommendation - The tables near the windows can be covered with tablecloth as well. The only thing which was missing by me and my kids was the hot milk. Last but not least - the area with table soccer and play stations was appreciated by the kids, the only comment to bring additional value - if possible by legal point of view - to invest several roubles in 3-4 Play Station games (for example Soccer, game with Car race, toy games), just to utilize it fully. Yamaguchi massage chair - extremely nice! Location of the hotel is very good, but you know it. Only positives from us! Thank you very much. I will recommend this hotel to my colleagues and friends and hope will come again soon by business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. We are glad that you appreciated service and breakfast in our hotel. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Alex Business - 16/09/2019 AccorHotels review
« FERIA CPM »

PLACENTERA

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a., Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Anonymous Business - 15/09/2019 AccorHotels review

Excellent service, room as expected, bathroom very clean. View of the room into courtyard unsatisfactory, felt observed from adjacent offices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.! Thank you for your stay and your loyalty to Accor Hotels. It is a pleasure for us that you enjoyed the room and service. We are sorry all the rooms with city view were occupied when you arrived. I have added your room view preferences to your personal profile. We hope to see you at our hotel again. You are always welcome. Sincerely Anton Mirkin Guest relations specialist

Pj Couples - 14/09/2019 AccorHotels review
« Below standard for Novotel brand »

This property should not be branded as Novotel. No way it is a 4 star hotel. Room is small. Bed is uncomfortable. It seems to be a thin topper on top of a box spring, not a real mattress. Toiletries are inadequate, only shampoo and shower gel. No conditioner, lotion, vanity kit, dental kit, etc. like other 4 star hotels. Check-in staffs are unfriendly and inattentive. Overall this hotel only deserves 3 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for such a detailed review. We are sorry that your experience did not meet your expectations about service in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be pleasant. Sincerely, Maria Gogleva Guest relations specialist

Serkan Business - 13/09/2019 AccorHotels review
« Eskiyor gittikce »

is icin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serkan, Sorry I can not respond in your language. Thank you for your feedback. We hope that your stay in general was good. Looking forward welcoming you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Daniel U. Business - 13/09/2019 AccorHotels review
« Not good »

I had issues getting assistance for transportation via Hotel and be paid through the hotel. At check out.- I am still waiting my copy of the check out receipt, despite 3 email I already sent since check-out. As i was told that the system was down and I will be receiving the receipt by email which up today did not happened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel , Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations.Let me to bring my sincerest apologies. Actually we had some technical issue and we sent you on privet e-mail the receipt. Hope you will let us to welcome you back in our hotel and we can prove more better service for you. Kind regards, Arina Simonyan Guest relations specialist

Jasmina Families - 10/09/2019 AccorHotels review
« Very nice but short stay. »

The personnel was nice and polite and accommodation was satisfactory. Breakfast was fabulous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasmina, Thank you for your feedback.It is such a pleasure to know that you enjoyed your stay with us! We are glad that you appreciated service and breakfast in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

Anonymous Families - 09/09/2019 AccorHotels review
« Good location »

everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wjatscheslaw, Thank you for taking the time to share your feedback. Looking forward welcoming you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

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