Hotel - Novotel Toronto Vaughan
Novotel Hotel Novotel Hotel

Novotel Toronto Vaughan Hotel

4.0/5 580 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AB SCIEX0.9 km / 0.56 mi Alectra Utilities5 km / 3 mi BELLVUE MANOR4 km / 2.49 mi CALLAWAY1 km / 0.62 mi DELOITTE2.1 km / 1.3 mi MIELE0.9 km / 0.56 mi THE DOCTOR'S HOUSE11 km / 6.84 mi
ASSA ABBLOY0.5 km / 0.31 mi BELLAGIO1.6 km / 0.99 mi BORGATA1.9 km / 1.18 mi CARDINAL HEALTH3.5 km / 2.17 mi IVANHOE CAMBRIDGE27.9 km / 17.34 mi RECIPES0 km / 0 mi THE VENETIAN1 km / 0.62 mi

Your meetings and events

Allow our specialists to provide expert guidance for your conferences, meetings and seminars. Our team is here to meet your needs and ensure ensure the success o your event, and more. Discover 5 meeting rooms with over 4500 square feet.

Novotel Toronto Vaughan Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
KLEINBURG 25 m2 4 m 0 0 12 0 0
THORNHILL 33 m2 4 m 0 0 12 0 0
WOODBRIDGE 58 m2 4 m 60 20 20 24 40
MAPLE 61 m2 4 m 60 24 24 36 50
CONCORD 250 m2 4 m 250 80 60 100 200
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Airconditioned meeting room
    • High speed transmission line
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Fine Cuisine
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 149 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • 60 family rooms
  • 19 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • TV with on-screen billing info
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 4,633 reviews

Our guest reviews for
Novotel Toronto Vaughan

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 580 reviews
Chip Business - 08/11/2019 Confirmed reviews AccorHotels

Very happy with Hotel & Staff, but very disappointed that i can not get Fox News Channel on the TV... you have CNN but no Fox. Other hotels in area have Fox. This will certainly impact my decision to stay with you as i am an American and like to get my local news..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Walter, thank you for your amazing rate and your valuable comments and suggestion on having a Fox channel, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels
« Great »

No concerns

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Thomas Business - 06/11/2019 Confirmed reviews AccorHotels
« Satisfied with no complaints. »

No issues and no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Heinz S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Sue P. Couples - 05/11/2019 Confirmed reviews AccorHotels
« Was a great time! »

Room was great, staff was awesome! Special shout out to Talal the bartender!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue P., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback and we appreciate your compliment on our bartender Talal. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Solo - 05/11/2019 Confirmed reviews AccorHotels
« Amazing Hotel »

I've stayed at this hotel quite a few times and I would recommend it to anyone who wants a great home away from home stay. This hotel never dissapoints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Nancy L. Families - 05/11/2019 Confirmed reviews AccorHotels
« Comfortable hotel, safe area with friendly welcoming staff. »

Completely satisfied with my stay, will definitely use this hotel for future visits to Toronto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Chana Families - 04/11/2019 Confirmed reviews AccorHotels
« Our stay was great at Novotel. »

Our room was very clean and the hotel was very nice however the staff could have had better customer service, I feel that because we were lower class we didn't get treated the same as other guest. We should have done better research considering we went down with kids for the theme park, a more family orientated hotel would have better suited our needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chantelle B., Thank you for taking the time to share your comments concerning your stay at the Novotel Toronto Vaughan. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “check in service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Joanne Lazar Front Office Manager

Rahaf W. Couples - 03/11/2019 Confirmed reviews AccorHotels
« Good experience »

Good location and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahaf W., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Preston Solo - 03/11/2019 Confirmed reviews AccorHotels
« Very quick and easy »

Experience was very nice from the staff allowing us to check in early to a very simple and quick check out process. The rooms were clean and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Preston D., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

C. Business - 02/11/2019 Confirmed reviews AccorHotels
« Very good, would have liked breakfast included. »

It was very good, pre-check in process made it very easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arantzazu C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Great S. Business - 01/11/2019 Confirmed reviews AccorHotels
« Great s. as always in this hotel »

The s. was pleasant. People at the hotel are in general very kind and try to make the guess well. Food was very good and the attention from the waitresses was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Fabiola N., We very much appreciate your comments regarding your s. at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Yuleyma Business - 30/10/2019 Confirmed reviews AccorHotels
« beautiful hotel in the city »

excellent staff, room was spacious and clean, the beds are the BEST, and nice restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuleyma S., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Couples - 29/10/2019 Confirmed reviews AccorHotels
« It was okay. »

The rooms were comfortable. I had booked a suite and requested early check in as it was my son's wedding day. We had called in the morning before heading over to confirm whether or not we would be able to have early check in. We were advised that we would be fine for early check in and arrived early only to find out that they had granted late check out to the Friday night guests. This was extremely frustrating as we would have made different arrangements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda B., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my apologies for not meeting your expectation regarding a very early check in request as I see you were checked in to your room at 1.15 PM when the regular check in time was 3.00PM also the second room ( the suite) was checked in early as well at around 1.50 PM. However, I have shared your feedback with the rest of the departments to ensure to clarify to a guest for any early check in request that is never guaranteed and my front office team are all aware that we can not guaranteed any early check in request but we are always more than happy to assist the guest if their room is ready and available since we don't control the room availability as the housekeeping department try their best to have the rooms available as soon as they can. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Nichola V. Families - 29/10/2019 Confirmed reviews AccorHotels
« clean and comfortable »

Our room had some issues. The clothing rack came down when we went to hang up clothing and the bathroom door would not close. My husband asked to take a plate up to his room for breakfast as we had a wedding that morning and was behind time and he was told no and was treated rudely by front desk. He then asked for a coffee which he was charged for. Not happy with customer service for rooms. If you have an upset customer probably a good idea not to charge him for a coffee. That would have gone a long way. Especially since we are responsible for a whole block booking plus room rental for brunch. We did rent out space for brunch the next morning and it was amazing! I dealt with a great lady named Astrid who was extremely professional and helpful. The food was amazing as was the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica V., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation . Jessica, I have shared your comments with the rest of the team members in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Miss D. M. Business - 29/10/2019 Confirmed reviews AccorHotels
« Inconsiderate »

I was referred to as sir over email, by Yasser and was not given an apology after I pointed this out. I had clearly stated that my title is Ms. I was asked our times if I needed both rooms that were accidentally booked. I said no each time. he chek in was inconvenient and void of any warmth, hospitality or attention to detail. My room did not have a robe or slippers, but my colleague had these items. The WiFi didn't work at first and I had to call tech support, who were more helpful and more kind than the front facing staff. No one offered to help me with my bag either, and I found that quite rude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dallas M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for the inconvenience have caused you. I have shared your comments with the front office team in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Susan Couples - 28/10/2019 Confirmed reviews AccorHotels
« Lovely setting and the room was great. »

The service for lunch was a little slow and the waiter kept getting mixed up. There was a group of 10 at our table and he was trying to get the order and the rooms right. I was disappointed when I received my soup. It was good but it certainly would have been nicer to have more than half a ladle. The breakfast was outstanding. My husband and I both enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan C., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Susan, I have shared your comments with the restaurant manager regarding the service at the restaurant and we appreciate your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Anonymous Business - 26/10/2019 Confirmed reviews AccorHotels
« Overall good »

Room clean, continental breakfast good , shower cold, not good- took 5 minutes to get to warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa L., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. Lisa, I have shared your comments with the team especially the maintenance manager regarding the cold water at the shower. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Ashley M. Families - 26/10/2019 Confirmed reviews AccorHotels

Everything was great except we left an external hard drive behind the tv and called within an hour of leaving and we were not called back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley M., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. And my sincere apologies for not calling back regarding your device that was left behind the TV. I have shared your comment with the rest of the team to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Lazar Front Office Manager

Mike D. Families - 25/10/2019 Confirmed reviews AccorHotels
« Poor customer service »

Lodgings were fine. Shower curtain smelled ask the desk to replace it. They said they would, when came back from dinner it still smelled. Spoke to the desk again and they said there was no staff on to do it and it would have to wait until the morning. Had no choice but to shower with the smelly curtain. TV remote didn’t work well, buttons had delayed response. On check out we were charged for a pay to use music channel we didn’t order, had to argue with front desk to reverse the charges, didn’t appreciate the lecture on how ordering pay per view works.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your stay. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

Jason C. Business - 24/10/2019 Confirmed reviews AccorHotels
« very poor »

Their was people on 6th floor banging doors tell 1am in the morning total disrespect for other people-the food I order the wings were greasey not eatable -if I could i would give you a zero rating-I talked to the lady at front desk in the morning she didn't seem to care much in my opion--she didn't even give me a discount for the inconvenice not a good stay -over priced -now I checked my receipt on my credit card now instead of 288.00 its 352.00 not sure why I didn't sign for this price-the company I work for is on corstate ave and we have a lot of peple come in from out of town as of right now I will make sure we wont be staying at your hotel-I am a very unhappy person about your hotel -41… cell thank you.theri was no coffee in my room only expresso I like coffee not a happy stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason c., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Toronto Vaughan. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for not meeting your expectation during your stay also when bringing your concerns to the front desk agent and she was unable to rectify and take an action and offering any compensation for the inconvenience you experienced. Jason, I have shared your feedback and your comments with the security department regarding the people were banging your door to ensure they should have been more proactive in order to prevent any occurrence again. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Joanne Lazar Front Office Manager

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