Hotel - ibis Krakow Stare Miasto
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Krakow Stare Miasto Hotel

4.0/5 1,299 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 20  PLN
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine
  • Cash machine

Leisure and activities

  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
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Hotel location

Your meetings and events

ibis Krakow Stare Miasto Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WAWEL 35 m2 3 m 24 16 0 0 0
BARBAKAN 43 m2 3 m 30 18 0 0 0
SALA KONFERENCYJNA 57 m2 3 m 50 30 42 42 0
SUKIENNICE 57 m2 3 m 40 24 0 0 0
    • WIFI access
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 135 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,725 reviews

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,299 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Geoff M. Friends - 09/06/2019 AccorHotels certified review
« ge… »

Very pleasant. However I like a coffee first thing and there was none in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey M., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

A G. B. F. A. V. T. K. Couples - 09/06/2019 AccorHotels certified review
« Please at hotel and a good location »

The hotel is well presented and staff are very efficient. Breakfast was overpriced, but I guess aimed more at the businessman than the tourist. 12 minute walk to the old town, with a large mall and supermarket on route. Train station ‘next door’

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Anonymous Solo - 05/06/2019 AccorHotels certified review

Lovely hotel with friendly, helpful staff. Location really good, near train station and only a short walk into Krakow old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA K., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Giulia Couples - 04/06/2019 AccorHotels certified review
« Pleasant experience, the hotel had all the comforts needed for a short stay »

Fast check in and check out, nice basic room, overall very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Grzegorz Kaczor Kierownik Recepcji i Rezerwacji

Peter Couples - 03/06/2019 AccorHotels certified review
« Efficient, friendly staff »

This Ibis hotel met our expectations in most regards and exceeded them in a couple of others. On our last day we had to leave for the airport before the breakfast room opened. Reception told us they could put together a box lunch for us. This has never been mentioned to us before - much appreciated (although Ibis should note that drinks and yogurt won't be allowed through the security check). They also had a taxi waiting to take us to the airport - no waiting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

Peter B. Friends - 31/05/2019 AccorHotels certified review
« EXCELLENT »

VERY EFFICIENT AND WELL LOCATED COMFORTABLE HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

Dong W. L. Business - 29/05/2019 AccorHotels certified review
« Thanks to the friendly staff »

The staff are very friendly. In particular, the service of keeping the luggage for sightseeing is very impressive

Our hotel has responded to the review
Our hotel has responded to the review

Dear DONGWON L., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Anonymous Friends - 25/05/2019 AccorHotels certified review
« Comfortable and satisfactory »

We found the hotel comfortable enough and staff quite pleasant and fairly helpful. Breakfast was very good and dinner also but we would have preferred more vegetarian options on the menu. The room was satisfactory and had good sound proofing. There were two unsatisfactory elements. The shower wasn't very effective and the room was far too warm at night which made sleep difficult. The duvets were too thick and although the air conditioning was on maximum, it was ineffective and we were told this was because the heating was still on although it was the end of May and warm.

Raymond L. Solo - 25/05/2019 AccorHotels certified review
« Great Stay For Platinum Member »

I am surprised to have the welcome card and gift prepared in the room. The front desk, restaurant and housekeeping staff are very nice. For Platinum member, I wish to have complimentary breakfast for all other Accor hotels, besides Asia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIU PANG RAYMOND L., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Andy F. Business - 24/05/2019 AccorHotels certified review
« Second time in a few weeks »

Perfect. Great staff, great hotel, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

Friends getaway - 23/05/2019 TripAdvisor review
« Excellent hotel »

It is a modern, comfortable hotel, very clean and with very good service. The rooms are very comfortable, the restaurant food is very good and the bar is a good place. The location of the hotel is very good, it is close to the historical part and you can go from the hotel on foot to the important sites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GoPlaces36837508288, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Przemyslaw Dzialanski

William D. Couples - 20/05/2019 AccorHotels certified review
« Very poor for an Ibis »

During my stay I found that the air conditioning wasn't working so asked at reception if someone could look at it as the room was really warm and opening the window was not an option as it is at a busy road junction. I was told someone would look at it. I found that the air conditioning was still not working and it was difficult to sleep in the heat. The next day I asked at reception if we could change to another room with working air conditioning and was told none of the rooms are air conditioned despite your website stating that rooms were air conditioned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

D G. Friends - 19/05/2019 AccorHotels certified review
« Usual good experience from a brand I have used several times. »

Good service, rooms and restaurant as expected.

Philip T. Business - 18/05/2019 AccorHotels certified review
« Good place to stay in Krakow »

Good hotel with all the facilities I needed within walking distance of the Old Town, rail and bus stations and a huge shopping mall. The hotel is modern with good sized en-suite rooms and a restaurant/bar. The breakfast was good also. Only around 30 mins taxi ride from the airport. I'd stay again.

Business - 15/05/2019 TripAdvisor review
« Nice place but... »

Breakfast was all cold on the first day and not much warmer the second. I hate the low water pressure in the showers at most Ibis locations too. Toilet was so close to the shower that one can't sit straight on the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your review. Please accept my apologies and I would like to reassure you we will check the water pressure at our showers. Sorry again. Kind regards, Wojtek Kogut Guest Experience Manager Kraków

Couples - 15/05/2019 TripAdvisor review
« Just Adaquate »

An adequate hotel, close to train station and within walking distance of "old town". Staff was friendly and helpful. Room was clean but "spartan". Only two bath towels and no face or hand towels. No tissues. No coffee pot. Breakfast was adequate. A decent budget hotel.

Robert Solo - 12/05/2019 AccorHotels certified review
« Nice Staff »

Everything was pretty good except the wifi could be improved as there was lots of drop outs through the day.

Malcolm Solo - 11/05/2019 AccorHotels certified review
« Lovely hotel with great staff »

Super place to stay in the centre of Kraków - very handy for my Dentist and everything else the city has to offer. Great choice at breakfast but I would say the bar area could do with improvement to make it a better place to enjoy a drink.

Marco Families - 04/05/2019 AccorHotels certified review

Good location Nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one :) Sincerely, Damian Bas Dyrektor Operacyjny

P. Couples - 29/04/2019 AccorHotels certified review
« Very nice »

I liked the cosiness of the room. They were very clean as well! I like the save the planet approach of the hotel Nice breakfast top :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elodie, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

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