Hotel - Mercure Letchworth Hall Hotel
Mercure Hotel Mercure Hotel

Mercure Letchworth Hall Hotel

4.0/5 1,623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Your meetings and events

Letchworth Hall"s purpose-built conference suites can cater for all of your meeting and event needs - from informal interviews to exhibitions.All guests have complimentary use of the on-site Nuffield Health & Wellbeing Centre, which includes a fully equipped gym, 20m pool, sauna and steam room.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BARRINGTON SUITE 36 m2 2 m 30 16 16 10 16
MARSTON 2 40 m2 2 m 48 18 20 24 30
MARSTON 1 60 m2 2 m 70 50 40 60 50
ALINGTON 2 96 m2 2 m 80 20 26 70 60
MARSTON SUITE 100 m2 2 m 120 70 60 90 70
ALINGTON 1 120 m2 2 m 140 36 40 120 100
ALINGTON SUITE 216 m2 2 m 240 80 70 160 170
    • Flipchart
    • Indoor and Outdoor facilities
    • Day light
    • WIFI access
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Fine Cuisine
    • Accommodation
    • Wedding co-ordinator
    • Wedding ceremony

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 87 bedrooms offer guests a range of accommodation options including spacious suites, interconnecting rooms, classic and executive rooms. All rooms are fully air conditioned and have complimentary WiFi and Freeview.All bedrooms are in line with 4-star standards and many rooms have wonderful views overlooking the Hall's grounds. All guests have complimentary use of our on-site Nuffield Health & Wellbeing Centre and can access Letchworth Golf Club (a fee applies).

  • 87 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 AccorHotels Rating 4,314 reviews

Our guest reviews for
Mercure Letchworth Hall Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,623 reviews
Couples - 14/11/2019 TripAdvisor review
« The Rogers »

First night was spent in room 26. Very noisy and hot. Could not switch off the radiator as it was broken. When window was opened the noise from the electric charger directly outside the room and the rumble noise through the radiators prevented us from sleeping all night. For the second night we were in room 53 which was much more comfortable and we had a good second nights sleep.

Lauren K. Friends - 12/11/2019 Confirmed reviews AccorHotels
« Tired room, dirty bathroom. »

Overall it was fine - best part was the breakfast. The room itself was a bit tired and needed updating as bit the surrounding corridors. Bathroom was dirty and only kne set of towels provided in a twin room. Wouldn't recommend or stay again.

Caryl Business - 12/11/2019 Confirmed reviews AccorHotels
« Nice lively vegan food »

Lovely vegan food and pool

Edward C. Solo - 11/11/2019 Confirmed reviews AccorHotels
« Short road-trip stay - getting some rest and then going again »

The hotel gave me a good rest and breakfast. However it was tough to find reception in the dark (I ended up driving around the wellness spa area and then out onto the main road again) and the car park was pitch black with no lighting at all which made it hard to unload my car.

Rose Couples - 11/11/2019 Confirmed reviews AccorHotels
« Lovely staff »

Comfortable room. Great value.

Family - 07/11/2019 TripAdvisor review
« Hotel very good, dining options poor »

i stayed here with my grandson who is in school nearby and had stayed before The manager on duty was extremely nice and helpful the staff were universally pleasant Rooms were good value for the price, clean and comfortable. the dinner, however, was unappealing, and the breakfast not great. Only two people running around a full breakfast room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellamobile, Thank you for your kind words regarding the team here, we greatly appreciate them. Sorry to hear your comments regarding the service during breakfast and you found the dinner options unappealing. I welcome your feedback as we are committed to improving the service to you and other guests. Kind Regards and Many Thanks. James.

Mak201 Business - 05/11/2019 Confirmed reviews AccorHotels
« Reasonable could be better »

Room had a radiator which I could not turn down. There was no telephone in the room so could not call room service or reception. There was one person serving in reception and had to wait for check in. Seemed like it was.m short staffed. Decent breakfast and decent hotel although in need of some modernisation. Sadly I could not experience the leisure facilities and it was too far away from the main hotel.

Adam L. Families - 05/11/2019 Confirmed reviews AccorHotels
« Bad experience »

The room was in a poor state of reapir and tired, for £184 it was way overpriced. The breakfast was terrible because everything kept running out and was served in such a small place we ended up giving up. My wife asked for a latte at breakfast and was told "not at this time of day"! What time of day can you get a latte then? Very strange.

Ramonah B. Couples - 04/11/2019 Confirmed reviews AccorHotels
« Brief but pleasant »

Hiccup with room but sorted right away with apologies. Shower was lukewarm. View was of the car park but described as stunning view of the garden Bed was super comfy

Stephen Business - 04/11/2019 Confirmed reviews AccorHotels
« Good. »

Enable to turn down/off the heating in the room and the staff also did not know how to which meant the room was overly hot and uncomfortable. Staff genuinely friendly and courteous.

M F. Couples - 04/11/2019 Confirmed reviews AccorHotels
« The staff were lovely, a few issues with payment, food not 4*. »

Staff were really nice and friendly. Had booked a deal of half board through Accor site, but this was not communicated with the hotel so there was confusion about how much to pay. This issue was resolved and we were given wine free as a gesture of good will. Food was ok, but not good value for money. No boiled potatoes so was given what appeared to be lumpy smash mash with small portion of salmon. Veg was only 1 single portion of spinach which was unexpected. Facilities and room were great.

Mr L. Couples - 03/11/2019 Confirmed reviews AccorHotels
« The worst hotel I've ever stayed at »

Once checked in to the hotel, my wife and myself walked past unpainted wooden doors (which gave the impression they had been vandalised). Once in our room, we noticed the phone socket phone had been broken, the phone was not present, the window frame was cracked and badly damaged - and the window was open. It turns out the window was open because the radiator was set to most powerful heat and the settings dial had been broken. As the room had no phone, I called reception using my mobile. After a very long wait, someone eventually answered - I asked if they could help. A man came to the room - he brought a fan with him. He couldn't fix the radiator as it was broken and he apologised. We did not have a good night's sleep due to the heat. In the morning we had showers - we could not use one of the towels as it had brown stains smeared across it, which looked disgusting. We went for breakfast and queued up as requested by a sign. Several members of staff who were chatting looked over at us and ignored us, then they walked off. Other patrons of the hotel ignored the sign and walked into the breakfast area and sat down - eventually, we just walked in and sat down as it became clear no staff member was interested in helping. We were served tea that looked like dirty dishwater - I've never seen anything like it. The gentleman at the table next to ours was quite vocal in his disgust that this was being served. We went to get food from the buffet area (around 10am), however there was no food - nothing had been restocked. Eventually we saw a member of staff and asked if some more food could be brought out. When we went to check out, I asked if I could speak to a manager, however I was told they were too busy dealing with an event, but was handed a card with an email address and was told to email instead. I will never use your hotels again. I have let my friends know how awful they are and I will continue to let people know, so they don't make the same mistake I did. The manager and area manager should be ashamed - I feel embarrassed for them.

Anonymous Couples - 03/11/2019 Confirmed reviews AccorHotels
« Tatty place and bath inoperative »

Bath taps not working. Had two maintenance guys in the room after midnight to get it working. But no luck. Carpets are awful and frayed in public areas. All in all my stay was unfit for purpose. However staff were sympathetic and helpful

Laurence N. Business - 03/11/2019 Confirmed reviews AccorHotels
« Staff friendly and food good. »

Staff were very helpful in pointing me in the quickest direction to get food and drink, including giving me menus at reception, as I had been stuck in a major traffic incident for a long time. The room and bathroom were pleasant and the bed very comfortable.

Steve Families - 03/11/2019 Confirmed reviews AccorHotels
« Ok »

Place could be v nice but needs updating and work Door lock kept failing No hot water Bathroom poor aged condition and heating didn’t work Staff were as helpful as could be and said that being updated has been coming for years ! Long overdue being updated Relies on the nice exterior old building

Serge Business - 01/11/2019 Confirmed reviews AccorHotels
« Heating not working and water barely hot »

Poor on this occasion. Had pretty much no heating . Room not double glazed . Was very cold. Water not really hot in shower . Was given a small radiator. Hotel needs a serious refurbishment !

D A. Solo - 30/10/2019 Confirmed reviews AccorHotels
« Adequate »

The bathroom was a challenge, particularly the position of the toilet. With the bed being up against the wall it’s a good job there weren’t two of us staying. For someone who had requested an accessible shower, the room was a long walk from reception.

Bill Families - 29/10/2019 Confirmed reviews AccorHotels
« Visit October 2019 »

This is the second visit to this hotel overall my stay with family was good staff were attentive and food was very good. Our room was in the old building and compared to my families in the new part was disappointing it needed some cash injection.

Kylie Couples - 28/10/2019 Confirmed reviews AccorHotels
« Nice enough for what we needed »

Nice hotel. Great comfy bed. Unfortunately our room had no curtain so I had to fashion one from a blanket. The air con unit didnt work and the room was dusty. At 530am guys from the gym next door were shouting in the car park. We would stay again, the bed alone was worth it! But defo needs some work

Anonymous Couples - 28/10/2019 Confirmed reviews AccorHotels
« The experience was average overall. »

The staff were friendly and obliging, but the hotel felt rather run down and shabby and the common areas poorly serviced. We were promised a room with garden view, but the garden was across a car park...

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