Hotel - Mercure George Hotel Reading
Mercure Hotel Mercure Hotel

Mercure George Hotel Reading

3.0/5 687 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours
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Hotel location

Companies and event centres nearby

Company

BRITISH GAZ8 km / 4 mi CISCO SYSTEM HQ8 km / 4.97 mi HEWLETT PACKARD8 km / 4.97 mi MICROSOFT8 km / 4.97 mi PEPSICO CONSUMER9.6 km / 5.97 mi RWE UTILITIES0.8 km / 0.5 mi YELL COM TELECOM HQ0.8 km / 0.5 mi
BRITISH TELECOM1.6 km / 0.99 mi ERNST YOUNG FINANCE0 km / 0 mi KPMG FINANCE9.6 km / 5.97 mi ORACLE TECHNOLOGY8 km / 4.97 mi PWC FINANCE0.8 km / 0.5 mi SYMANTEC TELECOMS6 km / 3.73 mi

Our rooms

  • 76 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Telephone
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating 2,708 reviews

Our guest reviews for
Mercure George Hotel Reading

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 687 reviews
Anonymous Business - 11/09/2019 AccorHotels review
« Lovely big room - everything included »

Good stay as always - friendly staff and good accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penny B., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Nigel Families - 10/09/2019 AccorHotels review
« Extremely enjoyable hotel »

Hotel was extremely nice staff really welcoming, Rooms are lovely, great history..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel L., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Fred Business - 09/09/2019 AccorHotels review
« hit or miss »

the service at the reception was hit or miss, and the rooms were widely different in terms of how good they were

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniela D., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Madhu Balakrishnan General Manager

R J. Solo - 08/09/2019 AccorHotels review
« Really dissapointing experience overall »

As a Platinum member i was not offered an upgrade due to you being full because of Reading Festival whereas my friend who checked in 10 mins later and a Gold member got one. When the receptionist was challenged i got a made up fob off response. The lady behind the bar really couldnt be bothered either. This used to be a good hotel, what's happened? Im unlikeky to ever return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert J., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, We do offer a complimentary upgrade if there is any availability. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

Christopher Business - 05/09/2019 AccorHotels review
« Comfortable friendly service »

Friendly helpful staff, comfortable room, the bed was a bit too soft. The reception staff offered to carry my luggage up to my room - I did this myself because I wanted the exercise. Internet speed was adequate. Room temperature was on the warm side but I understand that the building is listed and as such it would be difficult to change its thermal behaviour (e.g. roof insulation or reflective roof coating to stop overheating in summer). Since I have stayed at the hotel several times I know what to expect and am very satisfied with the service and the location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Visitor Solo - 03/09/2019 AccorHotels review
« One night stop »

It was ok. Room was a bit dated. A fridge but it didn’t have anything in it or work. The flat roof outside the window was a bit cluttered with rubbish. The toilet bowl was filled with foul water and faeces upon occupying the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lewis W., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Gary K. Business - 01/09/2019 AccorHotels review
« Just about Average hotel »

It was very hot in a room with no air con with the only opening window over the main road. Had to suffer a noisy fan all night which didn’t really have the desired affect. Then was surprised not to be informed that breakfast wasn’t included until I checked out and charged £12.50. It would have been nice if reception had informed me of this at check in or at least the waitress when I was asked for m room number when coming down for breakfast

Mr P. S. Families - 01/09/2019 AccorHotels review
« Nice hotel right in the centre of town »

We stayed during the Reading Music Festival, mainly for my daughter and her friend. Good location for travel. A bit expensive but I guess that's supply and demand prices during the festival. It's a historic building with extensions built over time that makes it a maze with stairs. No lifts , be warned. Tired rooms that need TLC and creaky floorboards. But what do you expect given the age of the building. We didn't have the breakfast or meals as you have Riverside dining just around the corner. Okay experience overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Parmgeet S., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

D. H. Families - 31/08/2019 AccorHotels review
« Ok-ish »

welcome was warm Very disappointed by the breakfast. How can you for example serve “grill tomatoes” which are actually a tomato just heated a few seconds in a microwave? Warm water in the shower early morning. Cold water if you have it after other guests

Nicole Solo - 31/08/2019 AccorHotels review
« Great location and hotel provided everything I needed for my stay »

The hotel staff were lovely, and the location in central town was very useful to going to and from all the sights. The room was well set up and the amenities were great.

Denice C. Business - 29/08/2019 AccorHotels review
« A little let down by room service »

I'm a regular guest and always thoroughly enjoy staying at the George. However, I arrived later than usual on Monday (around 10pm)...tired and hungry after traveling from Scotland. There's no 'take-out' food shops between the station and the hotel and, by that time of night, the nearby restaurants were closing up. So I checked the room service menu and was pleased to see a few items available 24hrs. I called reception to ask for a sandwich and was told they'd call me back in a minute. 20 minutes later, no call back, so I called again. I was then told they'd have to check and would call me back. Another 25 minutes...no call back and still no sandwich. So I called again and was told 'ok' but can you come down and get it from reception yourself? I have no problem with collecting a sandwich - but it really shouldn't take three phone calls and nearly an hour to get one. On a more positive note, it was very nice as well as very welcome for this hungry traveler!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denice C., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our room service and food, I can insure you that this issue will not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Gen Friends - 28/08/2019 AccorHotels review
« Not worth the money »

The service cannot be faulted. The room though, was very simple but clean. Certainly not worth the price we paid. There was no air con just a little fan. Our television didn't work and there were no cups etc for coffee. The breakfast was mediocre at best and the chef might need a lesson in scrambling eggs and then not cooking it to within an inch of its life. My omelette was overcooked too. I am aware that as it was a bank holiday weekend and Reading Festival weekend prices tend to be raised but this was not good. We aren't the type of customer who would trash the room etc. I am in the hospitality trade so know what is half way decent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Genevieve N., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

Karen R. Couples - 27/08/2019 AccorHotels review
« Wonderful stay »

Wonderful experience at this hotel. The staff, location and room couldn’t have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen R., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Anonymous Solo - 26/08/2019 AccorHotels review
« Nice, quirky hotel. Rooms in fitting with the building. »

Everything needed was there, staff were pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna P., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

John K. Families - 26/08/2019 AccorHotels review
« Mr John K. »

Noise was horrendous sounds like everything was coming from within the room. first from the local pub til 3, then the dray Delivery. must have drop the kegs from a height around 5 then the Oracle shop deliveries started from 7 all round no sleep at all oh and No welcome drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Madhu Balakrishnan General Manager

David B. Families - 23/08/2019 AccorHotels review
« An Enjoyable Stay »

Only one night but very comfortable stay. Lovely room, got upgraded, had all amenities. Hotel in town so convenient for the shopping and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

J B. Friends - 22/08/2019 AccorHotels review
« Great stay »

Friendly staff, comfy rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet B., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

Paula F. Families - 22/08/2019 AccorHotels review
« Hotel very clean great location, more staff needed serving breakfast »

Very comfortable stay, more staff needed for breakfast, had to ask for refill cups no cutlery on table, wasn’t sure where to sit and how breakfast worked. There was only one lady and I had to go and find her! However once food arrived it was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula f., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

Carl R. Friends - 21/08/2019 AccorHotels review
« Very enjoyable »

The hotel is ideally located,clean comfortable and adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl R., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

Couples - 20/08/2019 TripAdvisor review
« Okay for a night. »

Only stayed for one night. It doesn't come up to the standard of other Mercure hotels. It's a shame because the building is fascinating the way it meanders through the various extensions that have been added over the centuries. We didn't get to eat there so can't comment on the food. The location is excellent being in the centre of Reading. There is no onsite parking but Queens Road is only a few minutes walk away and will only set you back £7 for 24 hours at the weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enever, We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

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