Novotel Brisbane Airport 4.5 stars

Customer review rating (ALL Rating) 4.5/5 83 reviews

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Description

Hotel extras

  • Day stay rates available - please contact hotel directly

  • 20-minute drive to Brisbane city

  • 5 minutes' walk to DFO shopping centre

  • 14-minute drive to the Brisbane Entertainment Centre

  • Domestic and international terminal shuttle

Our accommodation(s)

Hotel location

Novotel Brisbane Airport

6-8 The Circuit, Brisbane Airport, Queensland
4008 BRISBANE
Australia

GPS:-27.414713, 153.082886

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CATALINA RESTAURANT

Boasting contemporary interiors and a relaxed atmosphere, Catalina serves a delicious breakfast, with a modern Australian a la carte menu offered at lunch and dinner. Coffee and cake is available throughout the day.

Your meetings and events

Room descriptions and layouts

meeting rooms

From 1 to 120 

attendees

Configuration is not available for these requirements
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  83 reviews

TripAdvisor Rating  4.0/5  2,545 reviews

Amazing stay, amazing staff, amazing room

TripAdvisor rating 5.0/5

FelicityAndre Couples - TripAdvisor review

The staff were amazing. We stayed pre and post a cruise with friends. Tercia, the manager (I'm not sure of the spelling, sorry if it is wrong), was ABSOLUTELY AMAZING. She ensured our stay went smoothly. As we were coming back post cruise, she ensured she locked our rooms in. The only problem was that they updated their hotel system in that week, and her notes, etc. got lost. Brett (the manager) was on when we got back from the cruise, and he was moving mountains to get us into rooms as soon as possible. This hotel may have cosmetic issues, but we WILL be back, and we look forward to the amazing, friendly staff, from reception, restaurant, maintenance, and the AMAZING cleaners who moved heaven and earth to find me some hot chocolate. Novotel Brisbane Airport, you have amazing staff, and even the trainees came across as very professional. WELL DONE EVERYONE

Dear FelicityAndre, Greetings from the Novotel Brisbane Airport. I greatly appreciate the time you have taken to provide such a wonderful review of our team. I am glad that I was available to greet you and assist you with the above mentioned challenges on your return stay with us. I look forward to sharing your comments throughout our team, as I know that this will continue to motivate them to provide memorable guest experiences. Thank you again for your review and we look forward to the next opportunity to welcome you back. Kind regards, Brett Hutson General Manager

The Right Place at the Right Time

TripAdvisor rating 5.0/5

RCBubbles TripAdvisor review

I stayed at the Novotel Brisbane Airport for 1 night while on a business trip in October 2023. It was an overnight stop en route from a South Pacific island back home to North America. I took the Skygate shuttle upon arrival in Brisbane, it drops you off right near the Novotel. I was assisted by 2 ladies upon check-in and I wish I remembered their names (October 15, 2023 by the way Novotel ;) because they were friendly, knowledgeable and funny. They gave me a room upgrade. Right place at the right time, I suppose. The room was great - clean and comfortable for me. I used the gym, which is small, but had everything I needed. I went to the big shopping mall right across the street (walking distance). The restaurant at the hotel was very good for dinner and for breakfast. I used the hotel shuttle in the morning, which worked seamlessly. I will definitely stay here again.

Dear RCBubbles, Greetings from the Novotel Brisbane Airport! It is a pleasure to read of your recent experience with us. Our team work hard to provide exceptional guest experiences, and I am pleased that this was your experience. I will make to sure to share your comments with the team as I know it will be greatly appreciated. I am also delighted you have found our location and facilities suitable for your needs and that you also enjoyed both our dinner and breakfast services. Thank you again for taking the time to review our hotel and we look forward to the opportunity to welcome you back in the future. Kind regards, Brett Hudson General Manager

Fantastic

TripAdvisor rating 5.0/5

Jenny B TripAdvisor review

I would like to congratulate all staff the day I arrived from check in to departure the staff were amazing. All staff were amazing was great to be made feel like i was made feel welcomed from when I arrived till when I left. Whoever is responsible for the training of staff need to be congratulated.

Dear B9143SOjennyb, Greetings from the Novotel Brisbane Airport. It is a pleasure to read of your recent experience with us and I am delighted that our team were hospitable and welcoming throughout your stay with us. I greatly appreciate your comments and look forward to sharing them with the team. Thank you for your wonderful 5 star review and I hope that we will have the opportunity to welcome you back in the future. Kind regards, Brett Hutson General Manager

The Hotel Failed to provide Tax Invoice.

TripAdvisor rating 1.0/5

Shamsul A TripAdvisor review

The Hotel did not give the Tax Invoice, which is illegal in Australia. On demanding they said they will email and took my email and Phone Number, it has been three days, still no Invoice. I tried to call their publish number, but number is not working. I might endup reporting the Hotel to Authorities, as Business must produce and give the Tax Invoice to customers.

Dear Shamsul Arefin, I am disappointed to read of your recent experience. On the day of your departure we had a systems and phone outage, which meant that we were unable to provide you with a tax invoice upon departure. This was communicated to you by our team on departure. This outage lasted several days and therefore, when you called us your call could not be connected. We were unable to send you your invoice until the system was operational again. I understand your frustration and you are within your rights to report us for this challenge that you have encountered. However, this situation was out of the hotels control and I have since sent you your invoice at 12:50pm on the 22nd of February. In the event that you have not received this email, please feel free to contact me directly h9559-sm2@accor.com. Thank you for your feedback and I apologise for the impact that this outage had on your overall experience with us. Kind regards, Shannon Chandler Business Development Executive

Great hotel, amazing service, awesome restaurant

TripAdvisor rating 5.0/5

cecimartinez2022 Business - TripAdvisor review

The hotel is very nice, clean and located very conveniently close to the airport. The restaurant in the hotel is truly amazing. Excellent service, they go beyond expectation in how kind they are. Renee Chef prepared an amazing lunch even when they were between schedules (breakfast to lunch). Really excellent service

Dear cecimartinez2022, Greetings from the Novotel Brisbane Airport. I truly appreciate the time you have taken to provide us with this wonderful review. It is a pleasure to read of your experience and to see how our team went above and beyond to create a memorable experience for you. I look forward to sharing your feedback with Renee and the team, as I know that they will greatly appreciate your feedback. Thank you again for your review and we look forward to the next opportunity to welcome you. Kind regards, Brett Hutson General Manager

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