Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,878 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

BOSTON CONSULTING5 km / 3.11 mi ELLY LILLY5 km / 3.11 mi HEINEKEN1 km / 0.62 mi IBM5 km / 3.11 mi LENOVO3 km / 1.86 mi ORACLE5 km / 3.11 mi SAGEM3 km / 1.86 mi TOSHIBA5 km / 3.11 mi
BUNGE5 km / 3.11 mi GENERAL ELECTRIC5 km / 3.11 mi HYUNDAI MOTOR0.2 km / 0.12 mi KPMG5 km / 3.11 mi NORTEL5 km / 3.11 mi PROCTER & GAMBLE5 km / 3.11 mi SHELL3 km / 1.86 mi

Exhibition centre

EXPOCENTER4 km / 2.49 mi

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARBAT 40 m2 2 m 0 0 14 0 0
    • Videoconferencing
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,762 reviews

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,878 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Marc B. Business - 13/11/2019 Confirmed reviews AccorHotels
« Cosy nest in Arbat »

We were in a very nice and cosy Suite. The hotel is very well located, comfortable and the staff is wonderful. Dedicated, helpful and make you feel really welcome. The restaurant is also very good. Just one comment: the chairs of the restaurant are too low now (need new upholstery) but otherwise everything is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are very grateful to you for choosing Mercure Arbat Moscow hotel, for taking time to complete our questionnaire and share with us your detailed comment regarding your stay! It is our pleasure to know that you were satisfied with your stay with us. Thank you very much for paying our attention to the question of the chairs in the restaurant. All your comments will be shared with the Head of Food and Beverage department. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us, and we fully understand your concerns and the importance of this matter. We will be glad to welcome you back at Mercure Arbat Moscow Hotel and we will do our best to make your next stay a comfortable one! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Jean C. Solo - 13/11/2019 Confirmed reviews AccorHotels
« Hotel well located in Moscow. »

For the third time in this hotel ! Always a warm welcome with the smile of the staff. Hotel very well located in Moscow. I will be back soon. Thanks to the whole team !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C.! We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire and share with us your detailed comment regarding your stay! It is a pleasure to know that you were satisfied with our location and hotel service provided by our staff. At Mercure we strive to provide the highest level of service to each of our guests, so positive feedback is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels
« Fair »

It was okay, good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.! Thank you very much for choosing Mercure Arbat Moscow hotel. We are delighted how highly you valued our hotel! Your comments regarding the coffee have been delivered to the head of Food and Beverage Department and all staff has recently run an addition training in order to avoid this kind of unacceptable service in the future! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Tim Business - 08/11/2019 Confirmed reviews AccorHotels
« Nice hotel in the middle of the city »

The hotel is modern and the rooms are very nice and clean. Breakfast is great, positioned not so faraway from the Red Square, shops and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Raphael J. Couples - 30/10/2019 Confirmed reviews AccorHotels
« Amazing »

The hotel is beautiful and in a great location, but it was the staff who make this a great hotel. The staff at the front desk where really helpful when we where trying to book our train tickets to St Petersburg. They where always willing to help us and greeted us every time we left or came back to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. J., Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will share your comment with all our staff! Warmest regards and best wishes, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

James Solo - 28/10/2019 Confirmed reviews AccorHotels
« Moscow visit »

Excellent service, great staff, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James! Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to complete our questionnaire. Positive feedback from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Best regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Didier Business - 25/10/2019 Confirmed reviews AccorHotels
« Excellent stay »

I had a great stay in the Mercure, location is excellent. Staff were nice and helpful. Room big and clean. I will definitely come back for Leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Bob Business - 25/10/2019 Confirmed reviews AccorHotels
« Business trip »

All was good but some nearby construction into the late night. Usually we stay there and it is quite and peaceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Thank you for your feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager Mercure Arbat Moscow

Couples - 21/10/2019 TripAdvisor review
« Room 412 like submarine »

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

Jeanne B. Business - 17/10/2019 Confirmed reviews AccorHotels
« All expectations exceeded! »

Everyone was lovely -- helpful and kind. The room was great, too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Anton Zachepitskiy Front Office Manager

David Friends - 16/10/2019 Confirmed reviews AccorHotels
« Fantastic Stay »

The hotel was truly excellent. Nice room, everything worked well. Fast WiFi. The staff were brilliant too, especially Anastasia and Anna on the Front Desk (maybe others too) who made by hand and gave us a special paper model of a football field, and our team, to welcome us to Moscow!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

C. S. Couples - 15/10/2019 Confirmed reviews AccorHotels
« Enjoyed our stay very much »

Everything was perfect. The room, very clean, we slept very well, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our rooms and we are very pleased to hear that you were satisfied with our breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Ami K. Couples - 15/10/2019 Confirmed reviews AccorHotels

Very good, clean, nice location- I will recommend to all my friends and also in the web site of traveling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for taking the time to complete our questionnaire. We are delighted to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Couples - 15/10/2019 TripAdvisor review
« Very stylish comfortable well located hotel »

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Scott P. Business - 10/10/2019 Confirmed reviews AccorHotels
« Great hotel »

This is my second year I have stayed here and they didn't let me down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.p., We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. It was a pleasure for us to welcome you back, and we are delighted to hear that we met your expectations again. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Mira Couples - 08/10/2019 Confirmed reviews AccorHotels
« Average »

The location is perfect, room also great. But i kinda dissapointed because as accor silver member, i did not get my complimentary drink upon arrival and i could not ask 1 hour late check out (@1pm).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mira, Thank you for choosing Mercure Arbat hotel for your stay in Moscow and for taking the time to share with us your opinion. We are very happy to know that location of our hotel was convenient and you had a good rest in the room provided to you. Regarding your comment about welcome drink we would like to inform you that due to conditions of Accor loyalty program members of Accor Plus program are not able to get amenities and privileges in Russia but they can collect points for their stay. We always glad to provide our guests with free late departure but unfortunately the day of your check out it wasn't possible due to a high occupancy of our hotel. All our team will be very happy to welcome you back soon! Best regards, Anton Zachepitskiy, Front Office Manager

Merribel Couples - 07/10/2019 Confirmed reviews AccorHotels
« Well located and comfortable »

Beautifully decorated throughout and quiet and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. We are delighted to read how highly you valued comfort of our hotel and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Zachepitskiy Anton Front Office Manager

Benoit Business - 06/10/2019 Confirmed reviews AccorHotels
« Very good journey »

That is the 3rd time that I stay in this hotel for both tourism and work. It is really well located close to the metro station, close to Old Arbat and New Arbat street, in front of the metro station, close to Moscow downtown. The hotel is cosy, well decorated and very well maintained. Staff is warm welcoming and helpful with any request. I highly recommend Mercure Arbat !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Zachepitskiy Anton Front Office Manager

Sunil R. Couples - 06/10/2019 Confirmed reviews AccorHotels

Very good. Extremely courteous and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

David L. U. Business - 02/10/2019 Confirmed reviews AccorHotels
« The only place I ever use in Moscow »

Everything is perfect for my needs; the fantastic staff and service; cleanliness and comfort of rooms; foods for breakfast and in restaurant; location near to metro...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for your exciting feedback and for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Anton Zachepitskiy Front Office Manager

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