Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,860 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOSTON CONSULTING5 km / 3.11 mi ELLY LILLY5 km / 3.11 mi HEINEKEN1 km / 0.62 mi IBM5 km / 3.11 mi LENOVO3 km / 1.86 mi ORACLE5 km / 3.11 mi SAGEM3 km / 1.86 mi TOSHIBA5 km / 3.11 mi
BUNGE5 km / 3.11 mi GENERAL ELECTRIC5 km / 3.11 mi HYUNDAI MOTOR0.2 km / 0.12 mi KPMG5 km / 3.11 mi NORTEL5 km / 3.11 mi PROCTER & GAMBLE5 km / 3.11 mi SHELL3 km / 1.86 mi

Exhibition centre

EXPOCENTER4 km / 2.49 mi

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Mercure Arbat Moscow Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARBAT 40 m2 2 m 0 0 14 0 0
    • Videoconferencing
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,619 reviews

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,860 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Y K. Friends - 11/09/2019 AccorHotels review

All was well.

Our hotel has responded to the review
Our hotel has responded to the review

Уважаемый г-н Карпенко! Огромное Вам спасибо за выбор гостиницы Меркюр Арбат Москва. Нам необычайно приятно услышать, что после пребывания в отеле у Вас остались лишь положительные впечатления. Мы будем очень рады снова приветствовать Вас в нашем отеле и сделаем все, чтобы каждое следующее Ваше проживание было чуть-чуть лучше предыдущего! С уважением, Антон Зачепицкий Руководитель службы приема и размещения

Peter H. Couples - 11/09/2019 AccorHotels review
« Lovely, clean, quiet room. Helpful staff. Great location near Arbat St. A very good restaurant. We would stay here again. »

See above.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

John L. -. U. Friends - 10/09/2019 AccorHotels review
« Very Good, overall. »

My group and I thoroughly enjoyed our stay at the Hotel, Ambience was great and staffs were friendly and approachable. Breakfast was very good with a reasonably wide range of different kinds of food albeit cooked/grilled bacon could be better, the latter was acceptable and too` fatty`. Restaurant staffs were very helpful and did try their bests to meet guests requirements. Well done. One of the Managers, on duty, on a Saturday was very helpful in enabling me to resolve a query, I had with a restaurant booking, her name was Alexandra, Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John Chai Foh L.! We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Anton Zachepitskiy Front Office Manager

Tamara Couples - 09/09/2019 AccorHotels review
« Perfect service, clean and comfortable room, very good location! »

It was right decision to stay at Mercure Arbat. We had very good experience, and certainly recommend the hotel to Moscow guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Best regards, Anton Zachepitskiy Front Office Manager

Ih Couples - 08/09/2019 AccorHotels review
« Comfortable and convenient »

Lovely staff, clean and comfortable rooms- overall great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our cleaning and rooms comfort. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Zachepitskiy Anton Front Office Manager

Nabila Couples - 06/09/2019 AccorHotels review
« Amazing stay »

We had such a nice stay. The hotel is clean, modern and and very well located. 2 steps from the metro and all the major restaurants and chopping. All the staff contribute to make our stay agreeable. They even sent us a bottle of champagne and chocolate dipped strawberries. Anna at the reception did everything to make our stay flawless. We had breakfast at the hotel. A lot of varieties and super good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Zachepitskiy Anton Front Office Manager

John Couples - 04/09/2019 AccorHotels review
« Excellent choice »

Front desk service was excellent, friendly and helpful with information and booking taxis for us. Breakfast was very good. Room was ideal. Location a few steps from Smolenskaya station is convenient, and Arbat pedestrian street is one minute away. Restaurants such as Ku and Paul are nearby. We recommend highly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and that our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding our excellent staff, location and hotel room. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Alexandra Dakhno Front Office Manager

Citroën Business - 03/09/2019 AccorHotels review
« Perfect organisation »

Excellent reception and very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Citroën! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed your stay with us. I am thrilled to hear that the staff went out of their way to offer the best customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again. Warmest regards, Alexandra Alexandra Front Office Manager

Zchen Solo - 28/08/2019 AccorHotels review
« A cozy, convenient and comfortable place to stay in Moscow »

Great location, helpful stuff and incredible service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ziqi, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Anonymous Business - 27/08/2019 AccorHotels review

Perfect location, perfect hotel for a short stay in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! We are grateful to you for choosing Mercure Arbat Moscow hotel and for sharing with us your comments regarding the recent stay. We are happy to see how highly you valued the service provided by our staff and glad that hotel location was convenient for you. We really hope to welcome you again! Best regards, Alexandra Abdulova Front Office Manager

Domenico B. Business - 26/08/2019 AccorHotels review
« One night in Moscow »

I was offered an upgrade to a suite which was highly appreciated. On top of that I was not charged for the late check out. Overall a great treatment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Thank you for your feedback once again.We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Yolanda V. Families - 25/08/2019 AccorHotels review
« Great location »

Quick reply to our email enquiries. Wonderful staff as they allowed us to check in earlier than the check in time. Great location near Arbat St, Metro station and supermarket. Will recommend to relatives and friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. We are glad to know that the service performed by our staff and our location met your expectations. Thank you for your feedback once again. We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Family - 25/08/2019 TripAdvisor review
« Great location, Nice room »

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Steve P. Solo - 23/08/2019 AccorHotels review
« First class »

Room was great. All aspects of the hotel were brilliant. Staff fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We were extremely delighted to receive such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Anonymous Business - 19/08/2019 AccorHotels review
« Hotel good quality »

Hotel was good quality, size of room was smaller than expected and noisy to the rear of the property. Food was expensive compared the local ammenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. You mentioned that room size did not meet your expectations. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there are available. It’s a pity that you didn’t inform our duty manager or reception about that. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Phyl98 Solo - 16/08/2019 AccorHotels review
« Excellent Hotel in convenient location »

Smolenskaya (Line 3) station is just opposite the hotel. This line will bring you to Red Square and most of the main attractions in Moscow. Arbat square is within walking distance. Many eateries and shops are around there. Location wise is super convenient. The hotel service is also very good. Only comment is they should charge the full hotel stay upon check-in. Instead of just holding the payment. On my checkout day, i found the room charges were billed 3 times to my credit card, once on day 1, twice on my check-out date. After my email feedback, the extra charges were being 'reversed'...to avoid duplication, they should just charge the full bill on day 1 just like other hotel. Other than above minor issues, the hotel is still strongly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry about that situation with the payment which took place due to some technical issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards, Alexandra Abdulova Front Office Manager

Eyal L. Couples - 16/08/2019 AccorHotels review
« Excellent »

Location, cleanliness, very good breakfast, comfortable and quiet beds, close to the metro, less than two minutes walk. The staff is welcoming The carpets are stained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. L., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Best regards, Alexandra Abdulova Front Office Manager

E. B. Solo - 15/08/2019 AccorHotels review
« Great vacaiton »

Very welcome staff, comftrble bed and room. Excelent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. e.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are very pleased to hear that you were satisfied with our rooms and comfortable beds. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Aleksandra Abdulova Front Office Manager Mercure Arbat Moscow

Marco Couples - 14/08/2019 AccorHotels review
« Stay at Mercure Arbat Moscow »

Pleasant stay at the hotel which is well run and guest friendly. It is very well situated, a hop and a skip from the metro, bus, restaurants, convenience stores Arbat street and Moscow sights. The only drawback is the very expensive breakfast but there are many choices nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. In regards to the breakfast price I would like to mention that it is one of the best price/quality offer you can find in Moscow. Moreover our buffet breakfast menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink, sparkling. I would also like to advise you that some of our package room rates include breakfast and you can find these offers on www.accorhotels.com. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Aleksandra Abdulova Front Office Manager Mercure Arbat Moscow

Anonymous Families - 12/08/2019 AccorHotels review
« Everything is perfect, will be back »

The staff speak good English and were very helpful and friendly. Breakfast is good and the room cleaning is also nice. Everyday with water of bottle in the room is so impressive and warm. Will stay here again when visiting Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our breakfast and room cleaning. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

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