Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,782 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BOSTON CONSULTING5 km / 3.11 mi ELLY LILLY5 km / 3.11 mi HEINEKEN1 km / 0.62 mi IBM5 km / 3.11 mi LENOVO3 km / 1.86 mi ORACLE5 km / 3.11 mi SAGEM3 km / 1.86 mi TOSHIBA5 km / 3.11 mi
BUNGE5 km / 3.11 mi GENERAL ELECTRIC5 km / 3.11 mi HYUNDAI MOTOR0.2 km / 0.12 mi KPMG5 km / 3.11 mi NORTEL5 km / 3.11 mi PROCTER & GAMBLE5 km / 3.11 mi SHELL3 km / 1.86 mi

Exhibition centre

EXPOCENTER4 km / 2.49 mi

Your meetings and events

The hotel is a perfect venue for smaller meetings and conferences up to 12 delegates. Boardroom style comfortable furnished room with WiFi access and all the latest technological solutions for professional presentations.Tea and coffee facilities, notepads and pens, mineral water, flipcharts.

Mercure Arbat Moscow Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ARBAT 40 m2 2 m 0 0 14 0 0
    • Videoconferencing
    • WIFI access
    • Video equipment
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 109 rooms

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 4,294 reviews

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,782 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kleo17 Business - 13/05/2019 AccorHotels certified review
« Mercure is a gem at the heart of Moscow »

I loved everything about the stay - the central location of the hotel, the spacious and comfortable room, the friendly and helpful service - and will recommend the hotel to all my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aneta, Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow Hotel! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our location and service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure Arbat Moscow hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Couples - 10/05/2019 TripAdvisor review
« Top stay at Mercure »

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Anonymous Couples - 09/05/2019 AccorHotels certified review
« Another great stay »

I've stayed quite a few times at your hotel, and overall this trip stayed within the high expectations that you've managed to set with my previous stays. The room was very clean, the condition of the rooms/facilities continues to be great, and the staff were very friendly and helpful. We had a minor hiccup with the TV in the bedroom - it didn't work for the entire stay, despite asking for a repair - but the reception staff helped us come to a resolution. Otherwise, a very good stay and of course I'll be back when I am next in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience! It's a great pleasure that you highlighted our rooms and that the team impressed you with their friendly service. We will be extremely to welcome again and provide another seamless experience. Warmest regards, Alexandra Abdulova Front Office Manager

Anonymous Couples - 09/05/2019 AccorHotels certified review

I’m really satisfied that I decided to choose Mercure Arbat. Check-in was quick and the room was cosy and tidy room. Staff members at the front desk were always friendly and smiling. Location of the hotel is just perfect close to metro station and Arbat, but on a quiet street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eemi, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly and qualified. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location! We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Alexandra Abdulova Front Office Manager

Aero Friends - 08/05/2019 AccorHotels certified review
« Excellent stay »

Kate at Front Desk was really helpful and she always greet guests with smile. Hotel Location is ideal, literally 2 min walk from metro. Room was above expectation. Everything is just great except the air conditioning. The room is pretty warm at all times and even we called engineering team to fix it, and i believe they did their best, the room didn’t seem to get any cooler.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aero! We sincerely grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion regarding the last stay! It's a pleasure for us to know that our hotel fully met your expectations. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will share your review with our staff! We also happy to know that you've enjoyed the room provided and cleaning service. Regarding you comment about air conditioning we would like to inform you that we passed all the information regarding the inconvenience with the A/C system you had to the head of our engineering department and they are already working on it. All our team is looking forward to see next time with us! Best wishes, Alexandra Abdulova Front Office Manager

Adam M. Solo - 08/05/2019 AccorHotels certified review
« Perfect Location, Most comfortable bed »

Everything was amazing, staff were very pleasant and helpful, my room was very comfortable and spotless clean, my bed was simply amazing and very important for me. THe location is simply the best - within 100m to Smolenskaya metro and Arbat St. My only disappointment which is probably my own fault is that i booked ahead for my first couple nights at Mercure Arbat on booking.com website and paid from memory $108 per night. After my first 2 nights at Mercure, i went to Saint Petersburg for one week, then were coming back to Moscow for one more week after this. Unfortunately i only checked the internet to book my final week in Moscow a couple days before i was due to leave Saint Petersburg and return to Moscow. It was only then that i discovered the price had gone up to $220 per night which i simply cannot afford. Was the hotel 100% full ? If the price was the same, or even slightly higher i would have stayed again at Mercure Arbat for my final week - but instead i stayed elsewhere. Thank you for the stay, next time i come back i will definitely stay at your hotel, but stick to making sure i book months in advance to get reasonable price. The staff on the front desk should be congratulated for the very friendly nature, assisted me professionally with all inquiries, gave me local knowledge, provided map of moscow / metro system

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. Regarding the price I would like to tell that it changes every day depending on the hotel occupancy and the day of the week. It's a pity that you were not able to contact our reservation department directly for the best price and that you didn't stay with us for one more week. Also you are registered in Le Club Accor Hotels program and if you make the booking on the direct channels it gives you the opportunity to have 10% discount for your stay and you can earn points which can be converted into hotels vouchers or airline miles. You can find more detailed information in Le Club part of our website. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Warmest regards, Alexandra Abdulova Front Office Manager

Yoana Friends - 08/05/2019 AccorHotels certified review
« Great hotel - perfect location; friendly stuff; very clean; good ratio price:quality »

No complains. Everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoana! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service performed by our staff. It is a pleasure to know that location, room condition and rate for the room fully met your expectations! Positive review from our guests is the greatest reward for us. All our team will be very happy to welcome you back soon! Best regards, Alexandra Abdulova Front Office Manager

Anonymous Business - 07/05/2019 AccorHotels certified review
« fine stay »

I have chosen this hotel for my repeated stays in Moscow four years ago and have always found a good reason not to change this choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. I would like kindly to ask you to inform our Duty Manager by dialing 111 as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. We are very grateful for all your remarks and we will do our best to make your future stays much more comfortable! Warmest regards, Alexandra Abdulova Front Office Manager

Solo travel - 07/05/2019 TripAdvisor review
« Perfect location »

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

David Couples - 05/05/2019 AccorHotels certified review
« Professional staff and very nice room »

We very much enjoyed every aspect of our stay. One complaint - the room was very hot and we couldn't manage to use the air conditioner to cool it down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. It’s so great to meet our Guests’ expectations, whether it is a comfortable room or the service quality, and we are really happy that you highly valued our efforts! We regret that your impression about our hotel was not only positive. It’s a pity that you didn’t share your remarks with our Duty Manager during your stay. Your comments and suggestions are very important for us and we've already sent the information about the air condition to our technical department. We do wish that we will have the opportunity to see you again soon and look forward to your next stay with us. Alexandra Abdulova Front Office Manager

Akira Solo - 05/05/2019 AccorHotels certified review
« Totally satisfying experience »

Very convenient location, only a minute from subway station. By using subway and bus network, easy to reach any part of Moscow city center. The hotel was small but clean, well decorated and maintained, full of comfortable atmosphere. Attentive staffs helped in many occasions. The room was cozy and clean. One thing that needs improvement is the quality of wifi network ( connection reliability and speed).

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Akira! Thank you very much for choosing Mercure Arbat Moscow hotel over and over again and for taking the time to fill in our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. We also happy that our location was convenient for you and you felt comfortable during your stay! Please accept our sincere apologies for the situation with the wi-fi . We have reported your comments to our IT department and to General Manager in order to increase the speed. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Regina Families - 03/05/2019 AccorHotels certified review
« Perfect »

Nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Regina, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location, interior and appreciated our scent that was specially created for Mercure hotels. We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Alexandra Abdulova Front Office Manager

Anna A. Business - 03/05/2019 AccorHotels certified review
« Very good »

Comfortable and clean rooms, the restaurant is great, good location, nice smell at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Sincerely, Alexandra Abdulova Front Office Manager

Colin Families - 01/05/2019 AccorHotels certified review
« Beat All Expectations »

Room was really big, staff were very friendly... Hotel was really close to the metro; we were really really happy with our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. It’s so great to meet our Guests’ expectations, whether it is a comfortable room or the service quality, and we are really happy that you highly valued our efforts! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Alexandra Abdulova Front Office Manager

Alan J. Couples - 29/04/2019 AccorHotels certified review
« A good hotel with pleasant and helpful staff. »

The staff were very pleasant and helpful. The room allocated was clean and the bathroom fine. I thought not being able to take a continental breakfast in the breakfast room was unhelpful. Also having paid 1500 rubles for breakfast to be told that for my wife to have a flavoured tea it would be necessary to pay extra was mean spirited. I was somewhat amused to have a book in the bedroom with the title rules for guests. I have never come across such a book before. These are minor criticisms and do not affect the feeling that it is a good hotel with first class staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Alan J., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and our staff. I am sorry that our service didn’t meet your expectations at all. We would be very grateful to you, if you could share more detailed comments on our email h7… regarding the breakfast situation. We will wait for your comments according this situation because at Mercure Arbat Moscow Hotel we strive to provide the highest quality of service for each of our Guest! We believe that you give a chance to welcome you back at our hotel. Best regards, Alexandra Abdulova Front Office Manager

Patrick Couples - 25/04/2019 AccorHotels certified review
« Very nice hotel and well located in Moscow. »

Very clean and quiet. Staff very helpful. One thing to improve is the heat in the sauna (60° max is not warm enough).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. It’s a pity that you didn’t like our infrared sauna. I would like to bring to your attention that an infrared sauna differs from a traditional sauna. An infrared sauna emits infrared light experienced as radiant hit, which is absorbed by the surface of the skin to a depth of about 4cm. The temperature in an infrared sauna only reaches between 40 and 55 C in order to reduce strain on the heart. An infrared sauna provides great therapy to relieve muscles tension, burn fat, stabilize pressure and it helps to improve circulation and metabolism. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Natapol Business - 24/04/2019 AccorHotels certified review

perfectly satisfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natapol! Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about stay at our hotel. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Anonymous Couples - 23/04/2019 AccorHotels certified review
« Perfect! »

Thank you for making our first trip to Moscow perfect! We were extremely happy with everything and the surprise we got during our arrival was touching. We will definitely come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Ahmed A. Friends - 22/04/2019 AccorHotels certified review
« Great stay »

The hotel was exceeding my expectations. The location was perfect the staff were friendly and helpful. Thank you for the upgrade. I enjoyed my stay here. It will be first selection if I am coming back to Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a.! We are so grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion regarding your recent stay! We are happy to know how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations and location of the hotel was convenient for you. Positive reviews encourage us to make our work better and better day by day, so your warm words will be shared with all staff. We look forward to welcome you back soon! With best wishes, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Anonymous Business - 22/04/2019 AccorHotels certified review
« I was happy with everything in the hotel, very clean room, good breakfast. Perfect location close to metro. »

Everything was like expected (this was my second stay). Friendly staff, good breakfast, internet was working, room cleaning was very good. (Only thing that was not working was the "rain shower" so I had to use the hand shower. (Or maybe I could not find out how to use it...) I forgot to tell this when I checked out so please check the room 319)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bjorn Nils-Peter P., Thank you for your kind feedback relating to your recent stay with us. We are glad to know that you enjoyed the hotel location, breakfast and found our service, and staff friendly. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! At Mercure Arbat Moscow hotel we strive to provide the highest level of service to each of our guests. So your comments regarding the "rain shower" are very important for us! Our Duty Manager is available 24 hours and for the next time if you have any questions or suggestions during your stay please do not hesitate to call him by dialing 111 any time. We do hope to see you again and soon at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

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