Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.6/5 3,173 reviews

Sofitel Dubai Downtown - Image 1
Sofitel Dubai Downtown - Image 2
Sofitel Dubai Downtown - Image 3
Sofitel Dubai Downtown - Image 4
Downtown Dubai, Sheikh Zayed Road, 126272 Dubai, United Arab Emirates

Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.200693, 55.269153

Telephone
Fax +971 4 503 6667

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

11 

meeting rooms

From 1 to 600 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,173 reviews

TripAdvisor Rating  4.5/5  7,613 reviews

Certificate of excellence 2023

Excellent service

TripAdvisor rating 5.0/5

Aisha N TripAdvisor review

I was at the hotel on 17th . I had my breakfast at the hotel and I was served by Joy . She is such an amazing staff member. Her service was tremendous and full of smiles . Great job Joy.

Beautiful hotel with very good staff team

TripAdvisor rating 5.0/5

Ghaith a TripAdvisor review

We stayed for 2 nights this Eid and was checked in by wonderful Ms. Husna. She was so nice and very friendly and so accommodating. She’s very easy to talk to and she really made our stay delightful. She made us feel so welcomed. I really liked her because she’s very kind to us and provided all our requests. I hope she gets promoted and gets a good bonus and increment as she’s an asset to Sofitel downtown. The opera suites that we stayed in are amazing. I usually can’t sleep in hotel rooms but this time, I was able to sleep well. The suite was big and has still new furnishings. Very beautiful modern design. Pool area was also beautiful and you can smoke shisha there. We were served by Ms. Sylvia in The club lounge and she was also very sweet and have smile on her face. Canapés at the lounge were ok. Ms. Winnie of breakfast buffet was also really nice with us but breakfast buffet food was a disappointment for me. Me and my whole family didn’t like the food at the breakfast, it was limited and mostly Indian food but you can easily go to Dubai mall to get food, the only downside was it’s a bit far by walking even with travellator. It’s around 20minutes walking from metro station. Housekeeping staff were all very kind as well but I forgot to get their names. Overall, we enjoyed our Eid at Sofitel because of Ms. Husna and the rest of the team. Keep it up and thank you for giving us a first-class treatment. Kudos for the team.

Dear Valued Guest, Thank you so much for your glowing review and for choosing to spend Eid with us at Sofitel Dubai Downtown. We are delighted to hear that you had a wonderful stay and that Husna and the rest of our 'Heartists' made such a positive impression on you. We will certainly pass on your kind words to Husna, Sylvia, Winnie, and the entire team, who will be thrilled to receive such recognition. It brings us immense joy to know that you enjoyed the modern design and spaciousness of our Opera Suites, as well as the beautiful pool area where you could relax and enjoy shisha. Your feedback regarding the breakfast buffet is appreciated, and we will certainly take it into consideration as we continuously strive to improve our offerings. Once again, thank you for your kind words and for acknowledging the efforts of our dedicated 'Heartists'. We look forward to welcoming you back for another exceptional stay at Sofitel Dubai Downtown. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Just don't.

TripAdvisor rating 1.0/5

NatSKI2016 Business - TripAdvisor review

This was my 10th Dubai visit, and I chose this hotel based on location. Let me just start with, avoid: 1. 0200 arrival: upsold at $$ extra price from luxury club room to suite, to have a Burj view. Room now at $600 aud a night 😬. Room not ready, 30 min check in 🤔 2. Into room, which was lovely, could hear disco music? woken from 4am by constant whirring and dinging. Bed on same wall as service elevator. 🤨 3. Ask to change in morning. By end of day, changed room. New room lovely, barely any BK view, view of 16 lanes of traffic and monorail tracks. So loud. Constant 🤨. 4. Toilets don't work. Fixed once. Embarrassing. Again, fixed twice. 🙄😬 Notes: Restaurants and clubs all empty. Business district, not tourist area.

Good stay

Customer review rating 5.0/5

Tiago Solo - Confirmed reviews ALL

Rooms are spacious and very comfortable. Great amenities and friendly staff.

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Very good

Customer review rating 5.0/5

Satinder S. Families - Confirmed reviews ALL

Fantastic location, good food, very hygienic, clean environment, good and experienced staff, very supportive

Dear Valued Guest, Thank you for sharing your positive experience from your recent stay at Sofitel Dubai Downtown. We are delighted to learn that you had a pleasant time at our hotel. We are excited to have the opportunity to welcome you back in future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

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Other web-users rate our hotel

  • 1,699 reviews 9.6/10 Location
  • 2,060 reviews 8.7/10 Room
  • 3,187 reviews 9.2/10 Service
  • 33 reviews 4.6/10 WiFi
  • 1,002 reviews 9.4/10 Breakfast
  • 871 reviews 8.2/10 Comfort
  • 796 reviews 8.7/10 Food
  • 661 reviews 9.1/10 Cleanliness

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