Hotel - ibis Bali Kuta
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Bali Kuta Hotel

4.0/5 476 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • NGURAH RAI AIRPORT (Paying)
    • NGURAH RAI AIRPORT (Paying)
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-12:00
    • Opening hours : Week-end 12:00-12:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ANGKASA PURA3 km / 1.86 mi MANDIRI BANK0.01 km / 0.01 mi
BCA1 km / 0.62 mi POLICE DEPT1 km / 0.62 mi

Your meetings and events

Fully equipped for presentations or board meetings.

ibis Bali Kuta Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM III 33 m2 2 m 30 15 18 12 16
MEETING ROOM II 54 m2 2 m 45 21 28 24 24
MEETING ROOM I 153 m2 2 m 70 29 30 38 40
    • Podium
    • WIFI access
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At ibis, we do everything to make sure you feel at home and sleep like a baby.Spacious, welcoming and modern rooms, comfortable bedding, bathroom or services equipment. The ibis room has everything, that's for sure.

  • 156 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,366 reviews

Our guest reviews for
ibis Bali Kuta

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 476 reviews
El_Cacique13 Couples - 22/07/2019 TripAdvisor review
« Prebooked pick up service didn't pick us up »

The hotel itself is a basic hotel but cannot really be compared with a lot of IBIS in Europe or Australia. The overall impression is that a renovation is overdue. You can see marks and signs of wear everywhere. The room itself was clean but again, you can see the age. The breakfast buffet was nice with a lot of Asian options like fried rice, fried noodles, congee and so on. If you are looking for western breakfast, the only choice is toast with jam. The breakfast selection shows clearly that most of the guests aren’t Aussies or Europeans. Overall, I would have given the Hotel a 4-star rating but they really messed up our pre-booked pickup. We have pre-booked a pickup service from Denpasar Airport to the hotel as offered by IBIS. After our arrival at the airport we checked the signs of all the drivers twice, but we couldn’t find a driver with our names or IBIS Kuta on it. After we waited 30 Minutes (during the 30 minutes we checked every 10 minutes if the driver rocked up) we called the hotel. The receptionist apologised and promised to check with the driver but also confirmed that the driver is already at the airport and advised us to wait next to the visitor information. We waited another 20 Minutes and still no one came to pick us up. In the end we called the hotel again, because no one had shown up after more than 50 minutes. They told us again that they will check, but because we were tired of waiting and it was already past midnight, we told them to cancel the pickup and got a cab to the hotel. (Which was by the way more than twice as expensive than the pre-booked transfer. The price was one of the main reasons why we booked the transfer. Avoid the Bali taxi mafia). The receptionist apologised during the check in but that’s it. This is not the service I expect from an international chain. I stayed a lot in hotels from the Accor group in the last two years (mainly in Australia) and almost every time the service was great. Maybe therefore I’m even more disappointed with the service from the IBIS Kuta. Overall, I need to say that my experience with the IBIS Kuta was pretty bad. It’s not the fact that the pickup service wasn’t at the airport. Errors can happen, everyone is human. It’s more how the situation was handled is disappointing (saying that the driver is there, when after 50 minutes there clearly is no driver there and it was always us that had to call and check). Several “I’m sorry” is just not enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear El_Cacique13, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations especially related with the missed-pick up which we believe it was far away from our standard. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

marchtzy2018 Couples - 20/07/2019 TripAdvisor review
« Too many trainees with no supervisors »

Arrived with no help for luggage or even warm welcome greeting. Understand that there are trainees with their badges so it is alright if their product knowledge is bad. However the manager / colleague don't even know what is the FNB discount or even Bali tourist spots. For example, when asked about Bali Ubud swing transport option because we heard that it is a restricted area. She said she did not know if it is a restricted area but gave us the brochure for transport. One way was 450000rupiah. When asked how about coming back she said it was a external vendor they call so she do not know how. So my question to the management is if the locals are not even sure how to get around much less the tourists. And this is even more a big issue as you do not seem ti have a concierge. Maybe not all will know but i believe she could have tried to help us find out .. We wanted to change small notes because gojek/taxi rarely have change for 100k. Understand it is a huge note but she told the trainee rudely to only let us change 2 50k notes. If we don't want it then don't take it. But meanwhile , they were holding a huge bundle of notes right in front of us. I work for the hotel front desk too so I know we need change and we can't change all but even 5 of 20k would be more helpful than 50k. We asked if 1 50k 2 20k 1 10k. And she said no. We don't have. That was absurb. Fnb team was good service though and food was delicious. Room wise is like every other IBIS hotels. All is all we understand it is a budget hotel so not much to expect for luxury service. But the minimum training should be product knowledge of what your hotel offers and the area information especially for famous tourists spots..

Our hotel has responded to the review
Our hotel has responded to the review

Dear marchtzy2018, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Regretfully in knowing that your stay experience nit as expected. We d believe what you have experienced especially related with the missed-communication through our front desk team is far away from our standard. We have taking immediate corrective actions related with this. To prevent the same issue not occurs again in the future. Therefore, we do hope that we could have another chance in serving you better in your future trip. Feel free to let us know should you have future stay plan with us. Regards, Priyatna Widjajasoekma

Carmencita C. Solo - 12/07/2019 AccorHotels review
« My stay was flawless and very efficient hotel. »

Thank you Ibis Kuta for making my stay in Bali more memorable. From the time I was picked up from the airport until I checked out my requests was always granted. It was such a pleasure to be hosted by you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmencita C., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Andi S. Business - 11/07/2019 AccorHotels review
« Great »

Thank you for local touch serve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andi S., At first we would like to thank you for sparing your time in sharing this stay experience. Very glad in knowing that your stay was memorable and enjoyable. Therefore, we do hope that your will have no hesitation in returning back and staying with us once again. We will be more than happy in arranging another enjoyable and memorable stay for you in your future visit. Regards, Priyatna Widjajasoekma

Everico Solo - 04/07/2019 AccorHotels review
« good »

No problem...evertying is ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Everico, We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Sardi S. Business - 20/06/2019 AccorHotels review
« Close to from the airport »

enjoying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sardi S., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Ritchie Solo - 18/06/2019 AccorHotels review
« Nice Hotel »

Room is spacious enough and comfort. location is superb. very near to airport, but still lots of food and shop surrounding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ritchie, Our appreciation for the time you have taken during share this excellent stay experience with us. Very glad in knowing that you were enjoying our strategic location which indeed makes you easily reach many attraction places that famous in Kuta. It will be another pleasure for us in having you here once again. Therefore, feel free to let us know should you have any plan in staying with us once again in your future trip. Looking forward in welcoming you back at the soonest. Regards, Priyatna Widjajasoekma

Wichayakorn Friends - 25/05/2019 AccorHotels review
« Below my expectation »

Below the standard of ibis i ve ever experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wichayakorn, Thank you for taking your time in sharing this stay experience. Regretfully in knowing that your stay was not as expected. It has come to our attention regarding your concern related with the breakfast and location. For the location, we do believe that our description for location in the website has been mentioned clearly. Should it was not met with your requirement we do regret. Regret also that we did not receive your input related with the breakfast refill on the day it was happen as we believe it was far away fro our standard. However, we will take immediate corrective actions related with this. We will take your input as our primary concern to avoiding the same issue occurs again in the future. Feel free to let us know should you have further plan in staying with us once again. We will be more than happy in having another chance of serving you better. Regards, Priyatna Widjajasoekma

Bambang I. Couples - 15/05/2019 AccorHotels review
« Ibis Kuta Bali Hotel is perfect for us, wonder? want to have same experience? »

Good location, nice room, clean, fresh smell, no mosquito, and very compotitive rate. Always stay at Ibis Kuta Bali whenever we come to Denpasar Bali. Thanks for your services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bambang I., We very much appreciate your comments regarding your frequent stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna WIdjajasoekma

Katia Couples - 14/05/2019 AccorHotels review
« Low maintenance »

Very cheap hotel with a very basic room. It was only ok as the room was nothing special with a missing wardrobe , two people couldn't fit all their clothes. The wall needed of paint. The bathroom wasn't in a best condition, some maintenance works needed. Althoug the room was always clean, the feeling inside wasn't great. The continantal breakfast was pretty Asian style The hall wasn't bad The reception and manager were very helpfully. I've been in other Ibis hotel and this one wasn't the good one. Maintenance works needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katia, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations as some points mentioned. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

Subhendu D Business - 12/05/2019 TripAdvisor review
« Poor maintenance »

Except location, nothing was great. Had to change room after first night as water was leaking in toilet. In room-2 even slipper were not available, the main door use to get jam, and handle was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Subhendu D, Thank you for the time you have taken during share this stay experience. Regretfully in knowing that your stay was not as expected. It has come to our concern for the leaking which is out of our capability to control as before you checking in our team has been checking it and there is no leaking yet. For the slippers, we are contributing at our "love the earth" program called acting here. Therefore we will only provides slippers as requested. We will do check regarding the jammed of the door. Regret that we did not have the report during your stay so we could doing immediate repair. However, we do hope that we will will have another chance in serving you better at your future stay. Feel free to drop us your further queries directly. Regards, Priyatna Widjajasoekma

Business - 09/05/2019 TripAdvisor review
« I will definitely stay at Ibis Bali Kuta again! »

I had a great experience at Bali Kuta during my stay over two nights. Front staff were friendly and efficient. After solid sleep in a firm bed I had one of the best breakfast buffets ever in Indonesia. The coffee was perfect and the choice of fresh tropical fruit juices , including guava was also very special. The room was clean and the small questions I had about it were answered smoothly. The transfer back to the airport organised by Ibis was completed with Wayan, who was very safe and friendly driver. Wayan also taught me quite a few very interesting things about the local culture. Terima kasih, Sampai ketemu lagi!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Resort10684622149, Our appreciation for the time you have taken during share this stay experience. Glad in knowing that you were impressed by our team, our room and the breakfast that we served. It will always be our pleasure in knowing that our guest happy and having unforgettable moment with us. We will share your compliment especially to the name mentioned. Hopefully we could have another chance in serving you with another pleasant stay. feel free to let us know should you have further queries. Regards, Priyatna Widjajasoekma

Adarsh Couples - 16/03/2019 AccorHotels review
« Good. »

Hi, Good room and professional staff . Since a lot of indian travellers stay at your hotel .good veg breakfast will bring a smile on the face of indian travellers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adarsh, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Glad to know that you were impressed by our nice room and the team. We have noted for your input to be our reference in taking improvement action in the future. Hopefully we could have another chance in serving you with another pleasant stay or even better in your future trip. Regards, Priyatna Widjajasoekma

Anonymous Business - 13/03/2019 AccorHotels review
« dirty »

dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Glad to read that you were enjoying your overall stay experience with us. Therefore we do hope for having another chance of serving you with another pleasant stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Jackie P. Couples - 06/03/2019 AccorHotels review
« It was great experience at IBIS and had fun and nice stay »

The response of everyone was good and facilities were also great. In unknown country, we had great experience and it was restful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie P., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. Surely that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Gunavathi Families - 01/03/2019 AccorHotels review
« comfortable »

perfectly comfortable bed, welcome drinks and staff were knowledgeable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gunavathi, Thank you for sharing this happy stay experience with us. Glad to read that you were enjoying our well-being at the best price service.Very glad in knowing that you were impressed with our team services. Therefore, we do hope that you will have no hesitation of returning back and staying with us once again with another pleasant stay. Feel free to drop us your further queries. Regards, Priyatna Widjajasoekma

Pierrick Couples - 31/01/2019 AccorHotels review
« Very disappointed »

Check in process fast and convenient, but as soon we arrived in the room we were disappointed. The walls, and the bin were very dirty, stains on the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pierrick, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. Regretfully in knowing that your stay experience might not as expected. At Ibis, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

Ignatius R. S. Business - 23/01/2019 AccorHotels review
« my convenience staying in your hotel for two nights. »

the receptionist's speed is very adequate and the breakfast food menu is still good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ignatius R. S., Our appreciation for the time you have taken during share this excellent stay review. Glad in knowing that you were having a happy stay with us. We do hope for having another chance in serving you with another pleasant stay. Feel free to drop us your further queries as we will be happy in welcoming you back soon. Regards, Priyatna Widjajasoekma

Family - 14/01/2019 TripAdvisor review
« Value for Money »

This is our choice of hotel when we are in transit. Unfortunately, during our recent stay, the room was filled with cigarette smell in the middle of the night. Apart from that, the service is always commendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Love_TravellingFam, Our appreciation of the time you have taken during share this stay experience. At first we would like to thank you for choosing us during your stay. Regretfully in knowing that you might feel inconvenience during your stay caused by cigarette smell. Kindly inform you that all of our rooms actually is a non-smoking room. We have displayed the consequences of smoking in the public area and already informed all of our guest for smoking area that could be use if necessary. Please accept our sincere apology for the condition that might be beyond our control. However, glad to know that you were impressed by our service.Therefore, feel free to drop us an email should you have future plan in staying with us once again. We will be more than happy in having you at ibis Bali Kuta once again. Regards, Priyatna Widjajasoekma

Milind Couples - 10/01/2019 AccorHotels review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milind, We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. We will share your comments with our team. Surely that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

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