Hotel - Pullman Wuxi New Lake
Pullman Hotel Pullman Hotel

Pullman Wuxi New Lake Hotel

4.5/5 282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Korean
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ASTRAZENECA7 km / 4.35 mi BOSCH8 km / 4.97 mi BUHLER20 km / 12.43 mi HYNIX9 km / 5.59 mi MURATA7 km / 4.35 mi SONY6 km / 3.73 mi
BELTON TECHNOLOGY12 km / 7.46 mi BRIDGESTONE7 km / 4.35 mi GE12 km / 7.46 mi INFINEON7 km / 4.35 mi PANASONIC6 km / 3.73 mi SUNTECK POWER7 km / 4.35 mi

Your meetings and events

Meetings happen in eight separate conference rooms. Special events happen in the 1,200 sq m Grand Ballroom, one of the largest such hotel ballrooms in China.The Pullman Event Manager can help plan events and gatherings, while the IT Solutions Manager will help with any and all technology requirements, no matter how complex.A dedicated Chill-Out Space is the place for a break during a packed schedule. And personalised parties and receptions happen in the Premier Lounge.

Pullman Wuxi New Lake Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FORUM I 78 m2 3 m 84 42 20 48 40
FORUM II 78 m2 3 m 84 42 20 48 40
FORUM III 78 m2 3 m 84 42 20 48 40
TUILERIES 114 m2 3 m 95 0 0 48 60
LOUVRE 316 m2 3 m 320 0 0 130 120
EMERALD GRAND BALLROOM 1,069 m2 5 m 1200 0 0 720 720
    • Videoconferencing
    • Soundproofed areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 399 rooms

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 2,089 reviews

Our guest reviews for
Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 282 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Yubin W. Business - 15/07/2019 AccorHotels certified review

Room is nice and clean with gorgeous view of the area. Which impressed me a lot is the hospitality of the front desk desk staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Gamez J. Business - 26/06/2019 AccorHotels certified review
« Bad sleep. »

Soundproofing of rooms is very bad. Can even hear the person in next room snoring, talking on the phone, using toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have left alert in system and we will arrange you the room with better soundproof in priority in your future stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Chris W. Business - 24/06/2019 AccorHotels certified review
« Nice Experience »

As always enjoyed a my stay at this hotel. Some renovation on-going; executive lounge closed but moved down-stairs (2nd floor) which was OK. I did ask how long this would be in place but the lounge staff didn't understand my question!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind support to us as our member. Regarding to Executive Lounge project, it is supposed to be finished in middle of July. Sorry for not replying you in first time, please have my sincerest apology. In future, we will strengthen training to our staffs to deliver more clear and correct information. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

G. Z. Couples - 03/06/2019 AccorHotels certified review
« Good »

Temporarily decided to visit friends in Wuxi, I am a member of Accor, so I chose the Wuxi Pullman Hotel near my friend's house.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定,十分开心,也非常感谢作为会员的您一直以来给予我们的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们将继续努力,全力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Mehmetcan B. Business - 02/06/2019 AccorHotels certified review
« big rooms and not satisfied breakfast and no internet with vpn »

I have been staying in Pullman Wuxi New Lake Hotel at least 1,5 months per year. executive rooms are bigger than other accorhotels brands including other Pullman Hotels. Only i need internet with vpn in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition and support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs. Regarding to the feedback and suggestion that you have mentioned, we will well consider and work best to improve. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Lincoln Business - 21/05/2019 AccorHotels certified review
« Great hardware but service needs improvement »

The room was great with a very comfortable bed and reasonably sized room. However, the overall service delivered was not on par with most Accor hotels I've stayed with most staff disinterested in providing us with information when asked. The only reason I'm awarding a 8 is largely because of a front desk staff named Eason, who was the only person at Pullman Wuxi that interacted with us with a smile and provided us with excellent service. Eason went out of his way to provide us with good information on the nearby malls and the weather the next day for us to make appropriate plans for our activities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Richard Business - 13/05/2019 AccorHotels certified review
« Used to stay while In Wuxi »

Friendly but points and stay was not accumulated to my membership card

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Davidd Couples - 04/05/2019 AccorHotels certified review
« Quiet getaways with good services »

Great welcome, Room very quiet as per request, breakfast and lounge great . i enjoyed my 2 realxing days

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Razmick P. Business - 26/04/2019 AccorHotels certified review
« Mr »

Room was ordinary and breakfast was ordinary too for westerners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

W. Friends - 24/04/2019 AccorHotels certified review
« Vocation Trip »

Overall very good experience with the hotel accommodation, although is not convenient for the attractions, but good service for the hotel staffs. Will go back and stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Anonymous Business - 20/04/2019 AccorHotels certified review
« Very nice room and interior »

Service was good while seeing guest lining up for check in and out

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Per L. Business - 15/04/2019 AccorHotels certified review
« superb »

As always very pleasant, nice staff at all levels

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Ken B. Business - 01/04/2019 AccorHotels certified review
« Good »

Good and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Richard Business - 04/03/2019 AccorHotels certified review
« Used to stay »

Comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。听到您对我们工作的肯定,十分开心,也非常感谢您一直以来的支持。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Chloe W. Families - 09/02/2019 AccorHotels certified review
« Spring festival trip »

5 nights stay during spring festival, I can feel the difference between day and day

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。很荣幸能得到您对我们工作的肯定,也非常感谢您对我们一直以来的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您和您家人的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

C. Business - 02/02/2019 AccorHotels certified review

it was in general satisfied. cleaning in hiding place I.e. bath surranding was neglected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Zhiwei C. Business - 28/01/2019 AccorHotels certified review
« Very good experience »

Food is very good.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。很荣幸得到您的肯定,也很荣幸能伴您度过愉悦的出差旅途。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Rose Business - 22/01/2019 AccorHotels certified review
« the facilities is not so good, but some services can differentiate from other hotels »

Facility in room is not in good condition, e.g. the holder of lamp cannot be fixed. The bar is closed too early at 10:00pm, therefore there is no place for networking. But some service concept is nice, e.g. the complimentary herbal tea for evening greeting is warm for guest and can really differentiate from other hotels.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 十分感谢您花时间告诉我们有关您在无锡新湖铂尔曼大酒店的体验。首先,感谢您对我们酒店服务的肯定,但也很遗憾,客房设施未能达到您的期望,请允许我向您表达我最诚挚的歉意。我已将您的反馈告知相关部门负责人。 在铂尔曼,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Fmeng Couples - 16/01/2019 AccorHotels certified review
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。我们非常荣幸地听到您对我们给予肯定,也感谢您一直以来的大力支持。 您的满意和支持是我们不断进步的动力,得到您的肯定,我们倍感荣幸。我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您和您家人的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Richard Business - 14/01/2019 AccorHotels certified review
« Used to stay hotel in Wuxi »

Friendly and professional service

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。我们非常荣幸地听到您对我们给予肯定,也感谢您一直以来的大力支持。 您的满意和支持是我们不断进步的动力,得到您的肯定,我们倍感荣幸。我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

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