Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 884 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

EMB OF AMERICA1 km / 0.62 mi EMB OF CHINA1 km / 0.62 mi EMB OF SINGAPORE1 km / 0.62 mi VIETTEL0.1 km / 0.06 mi
EMB OF AUSTRALIA2 km / 1.24 mi EMB OF JAPAN2 km / 1.24 mi EMB OF SWEDEN1 km / 0.62 mi

Congress centre

NAT CONFERENCE CTR12 km / 7.46 mi

Your meetings and events

With 870 square metres of easily configured meeting space, the Pullman Hanoi is ready to handle any and all events.Let's get technical for a moment. All our meeting rooms are equipped with the latest technology, and free WiFi is available throughout the hotel.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and help make your event a resounding success.

Pullman Hanoi Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BENGAWAN SOLO 58 m2 2 m 60 30 30 30 40
HO TAY 51 m2 2 m 30 20 20 20 30
HOAN KIEM 54 m2 2 m 50 20 20 25 30
ME KONG 40 m2 2 m 40 15 15 20 20
MUSI 40 m2 2 m 40 15 15 20 20
SONG HONG 58 m2 2 m 60 30 30 25 40
VAN MIEU 639 m2 4 m 700 200 200 300 470
VAN MIEU 1 195 m2 4 m 200 80 80 120 110
VAN MIEU 2 215 m2 4 m 200 100 100 120 130
VAN MIEU 3 195 m2 4 m 200 80 80 120 110
    • Flipchart
    • Soundproof areas for greater confort
    • An extensive array of audio,video and projection equipment
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Overhead projector
    • Catering available
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 242 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 3,473 reviews

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 884 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. T. A. T. Business - 16/05/2019 AccorHotels certified review
« Business trip »

Nice hotel, friendly Front desk staff.

Business - 11/05/2019 TripAdvisor review
« very good and neat hotel »

the hotel staff are very courteous. the lounge was very clean and staff was very nice. they offered good service. the layout for breakfast was nice but we need more choices for vegetarian food. rest all fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AbhaySwarupM Thank you for writing this fantastic review following your recent stay at Pullman Hanoi. We are delighted to know that you had an amazing stay with us and you were impressed with the great service from our team. Moreover, we are glad to read that our Executive Lounge was in line with your expectation and that our team made you feel at home. We took note of your comments regarding the Breakfast vegetarian options for further improvements. We look forward to welcome you for another enjoyable stay. Kind Regards Vincent OLIVIER Resident Manager

Business - 29/04/2019 TripAdvisor review
« Nice Hotel »

Nice hotel but leak of choices of restaurant. Restaurant foods are ok. My room are clean and the bed are great. The house keeping done a very good job. Always help set my bed for the nights. Well done......location wise is good. major shopping malls can be reach within minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Explorer214832, Thank you very much for providing us a valuable feedback. We do really appreciate your compliments regarding our housekeeping team work and the attention to details they give everyday. Also, our location is indeed good, Pullman Hanoi is close by car to the old quarter and the main shopping mall. We look forward to welcome you again soon Yours Faithfully Vincent OLIVIER Resident Manager

Alexander C. Business - 28/04/2019 AccorHotels certified review
« Excellent Service By Hotel Staff »

First 2 nights were pretty uncomfortable due to poor air conditioning and a leaky shower head. However, for the remaining nights of our stay we were move to another room with better air conditioning. Binh the front office manager was very helpful and room service was good. Breakfast was overall very good except for the coffee. Please serve better coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alexander C., Thank you very much for your kind feedback. It is a pleasure to have you with us and we appreciate your strong support to Pullman Hanoi. Should you need any assistance for your next booking, please do not hesitate to contact me directly. We look forward to welcome you back very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Family - 22/04/2019 TripAdvisor review
« busy business oriented hotel, not convenient for tourist »

business hotel, far from sights one room was not ready when arrived at 2pm worst experience for gold ever: no upgrade, only 2 wel. vouchers for 6 of us, no meal discount, reluctant late check out, with mgr approval for one room only at 2h30 pm. not recommend for family tourist purpose

Our hotel has responded to the review
Our hotel has responded to the review

Dear daniel_zhoudan, I would like to thank you for providing us with your feedback relating to your recent stay with us. I would like to greatly apologize for our service not being as good as you were expecting especially for a Loyal Le club Gold member. I shared your review with my team to investigate and improve our standard to avoid future occurrences. Please rest assured that this is not our normal service, guest satisfaction is at the paramount of our priority and I feel very embarrassed. We look forward to welcome you back. Kind regards, Vincent OLIVIER Resident Manager

Couples - 20/04/2019 TripAdvisor review
« First trip to Vietnam and our first port of call »

The Pullman Hanoi is very nice, staff are fantastic and we thoroughly enjoyed our stay there. The facilities are great, fitness centre and Spa very good. It’s location is very central to many things of interest. Close to the Old Quarter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob M Thank you very much for the wonderful review. It's a pleasure to know that you had a great experience at Pullman Hanoi and did find our team fantastic. We are glad to read that you really enjoyed your stay and our fitness centre. Indeed our hotel location is central with easy access to the old quarter by car and only 35mn from the airport. The team, will be very happy to see such a wonderful feedback and to see their efforts and hard work are paid off. We appreciate your review and we look forward to welcoming you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager

Ingo Solo - 18/04/2019 AccorHotels certified review
« excellent »

warm and efficient hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Friends getaway - 14/04/2019 TripAdvisor review
« Visit to Unesco heritage sites in Hanoi »

Although the hotel is not situated in the Old Quarters area, facilities are okay for a respite from the daily grind. Breakfast spread was okay but an improvement on the variety of fresh fruits served during breakfast should be made. The trip's purpose was to visit the Halong Bay area ( UNESCO heritage site ) and Skull Island and savor the Hanoi local food. Although the two days tour of 12 hours each was somewhat tiring , the sites visited compensated for the travel time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen F, Thank you for choosing to stay with us. We are delighted to know that our hotel facilities match your expectation. However, we have noted with my team your feedback regarding the fresh fruits selection for improvements. Thank you once again for your feedback. We look forward to welcome you back again in the near future. Best Regards Vincent OLIVIER Resident Manager

Hai L. Solo - 12/04/2019 AccorHotels certified review
« Really goood service! »

The hotel hospitality and service with full care is appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Son T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

R. R. Friends - 31/03/2019 AccorHotels certified review
« Most enjoyable short holiday »

very comfortable, good service, very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. R., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Oliver Business - 25/03/2019 AccorHotels certified review
« Excellent Hotel for Business Trips to Hanoi »

- Clean accomodation - Well organized - Friendly, professional Team at Reception - Nice and well sorted breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your nice comments about the clean room, breakfast and the service provided by the Reception team and I am sure they will be encouraged by your remarks. Regarding your feedback about the quality of food and beverage, as you mentioned that the snacks and finger food wasn't fresh anymore e.g. wet chips. This really is our concern. In order to improve this area, I would be pleased to get more details of the venue and time of the F&B service. Our goal is always to make sure that all our guests have a very nice stay with us; all the details and comments that our guests share with us are crucial to keep improving. Once again, our most sincere thanks for your feedback. We look forward to welcoming you back in our hotel. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Anonymous Couples - 24/03/2019 AccorHotels certified review

All of the staff we encountered were excellent in their service presentation plus their friendliness and willingness to help beyond normal expectations. In terms of hotel presentation itself, it appears to be somewhat tired. I note, however, that there are substantial works underway in the road adjacent and hope that completion will enable internal works to commence. (The pool is in need of at least cosmetic repair).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to know that you had a pleasant stay with us and were impressed by our team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. On the other hand, your comments regarding the hotel presentation and swimming pool have been shared with the Hotel Management Team and we are now finding a solution for that. Thanks to your comments, please kindly be informed that we are going to fix the swimming pool by early next week. I hope that your next stay at Pullman Hanoi would be a different experience. Once again, our most sincere thanks for your comments and we look forward to welcoming you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Supriono M. Business - 22/03/2019 AccorHotels certified review
« Needs to improve on the transport arrangement »

I have book the room including airport pick up one week earlier. When i'm arrived in the airport, car is not available or ready until i call reception that just arrange transport, hence have to wait another 30 mins. Feel welcome on check in but room not ready and again another wait!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Pullman Hanoi as a preferred hotel in Hanoi and for taking the time to complete the satisfaction survey following your recent stay with us. I am very sorry for the inconveniences you suffered from the transportation service and the room arrangement. I have shared your feedback with the Hotel Management Team; actions have been taken to fix all issues and to avoid similar situations happen in the future. Customers satisfaction is very important for us and you have our commitment that all of your comments will be used to improve the service quality. Once again, our most sincere thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi. . Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Lucy Couples - 20/03/2019 AccorHotels certified review
« Great experience »

Great hotel that went above expectations for us on our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy H., We very much appreciate your comments regarding your recent stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi very soon. In the meantime, I remain at your disposal for any assistance you might need. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

S. Business - 20/03/2019 AccorHotels certified review
« Mr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your recent stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Andrew T. M. L. Business - 14/03/2019 AccorHotels certified review
« Well beyond my expectation »

A loyal customer will come back to the same hotel for the following reasoning: consistent impeccable hospitable service, a courteous team who care about their customers , really! and last but not least a great price for luxury lifestyle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L. Tri Minh, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Piriyapat Business - 14/03/2019 AccorHotels certified review
« Overall Satisfied »

Helpful staff, Clean room, Good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Piriyapat S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Richard D. Families - 13/03/2019 AccorHotels certified review
« Comfortable and efficient »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richard d., Thank you for having chosen Pullman Hanoi and for taking time to complete the hotel satisfaction survey following your recent stay in Hanoi. I am very sorry to read that you were not fully satisfied with our hotel services, especially with our Loyalty program. Should you experience any inconvenience, I would be pleased to get the details of the happening or simply the reason why we did not meet your expectation. Customer satisfaction is very important for us and you have our commitment that all of your feedback will be used to improved our service quality. Once again. our most sincere thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Chi Business - 12/03/2019 AccorHotels certified review
« Goood »

Everything is comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Chi, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to Pullman Hanoi very soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Komjit C. Business - 11/03/2019 AccorHotels certified review
« Friendly staff / excellent food »

All of the hotel's staff are very friendly and helpful ... keep on training your staff to be as superb like this pls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Komjit C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to Pullman Hanoi very soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates